Reception

Reviews of Rex Hotel

5 out of 5
Rex Hotel
141 Nguyen Hue Blvd, Ho Chi Minh City

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 1005 reviews" "
Rating 8 - Good. 320 out of 1005 reviews" "
Rating 6 - Okay. 93 out of 1005 reviews" "
Rating 4 - Poor. 41 out of 1005 reviews" "
Rating 2 - Terrible. 19 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities
internet is poor with dead spots in room and around property..must improve!
Stayed 2 nights in Mar 2024

10/10 Excellent

Ly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Mar 2024
Response from REX HOTEL SAIGON on 17 Mar 2024
Dear Ly,Warms greetings from the Rex Hotel Saigon,Thank you very much for taking the time to rate your recent stay with us! We are thrilled to see that you rated us a perfect score. Your satisfaction is our top priority, and we are delighted that we were able to meet and exceed your expectations during your time at Rex Hotel Saigon.We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If you have any specific feedback or suggestions you would like to share with us, please feel free to reach out. Your input is invaluable as we strive to provide the best possible experience for all our guests.Warm regards,REX HOTEL SAIGON

8/10 Good

Thanh

Stayed 2 nights in Jan 2024
Response from REX HOTEL SAIGON on 17 Mar 2024
Dear Thanh,Greetings from the Rex Hotel Saigon,Thank you for taking the time to rate your stay with us. We appreciate your feedback and are pleased to see that you had a positive experience overall.If there are any areas where you feel we could improve and enhance your experience for your next visit, please don't hesitate to let us know. Your input is valuable to us as we continuously strive to provide the best possible service to our guests.We look forward to welcoming you back to Rex Hotel Saigon in the future and hope to make your next stay even more enjoyable.Best regards,REX HOTEL SAIGON

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely staff who were friendly and helpful. Breakfast very varied. Nice pool. Room’s always cleaned. Was noisy over Xmas due to festival but didn’t bother us too much.
Stayed 12 nights in Dec 2023

8/10 Good

Rob

Stayed 2 nights in Sep 2023
Response from Rex Hotel Saigon on 5 Dec 2023
Dear Rob,Greetings back from the Rex Hotel Saigon, Thank you for your feedback. We hope to have the pleasure of welcoming you back in the very near future.We wish you and your family all the best! Lots of love, Rex Hotel Saigon

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed learning about the history of this hotel. The staff was amazing. The hotel is beautiful and the rooms were spacious and comfortable. Great location.
Stayed 2 nights in Oct 2023
Response from Rex Hotel Saigon on 6 Nov 2023
Dear Maria,Sunny greetings from the Rex Hotel Saigon, Thank you for your feedback. We are delighted to hear that you had good experience at Rex. We hope to have the pleasure of welcoming you back in the very near future.We wish you and your family all the best! Lots of love, Rex Hotel Saigon

10/10 Excellent

James

Stayed 2 nights in Oct 2023
Response from Rex Hotel Saigon on 6 Nov 2023
Dear James,Sunny greetings from the Rex Hotel Saigon, Thank you for your feedback. We are delighted to hear that you had good experience at Rex. We hope to have the pleasure of welcoming you back in the very near future.We wish you and your family all the best! Lots of love!Rex Hotel Saigon

10/10 Excellent

Arnold

Travelled with group
Everything
Stayed 4 nights in Oct 2023
Response from Rex Hotel Saigon on 6 Nov 2023
Dear Arnold,Sunny greetings from the Rex Hotel Saigon, Thank you for your feedback. We are delighted to hear that you had good experience at Rex. We hope to have the pleasure of welcoming you back in the very near future.We wish you and your family all the best! Lots of love!Rex Hotel Saigon

6/10 Okay

Thuy

Stayed 2 nights in Oct 2023
Response from Rex Hotel Saigon on 11 Nov 2023
Dear Thuy,Greetings back from the Rex Hotel Saigon, Thank you for your feedback. We hope to have the pleasure of welcoming you back in the very near future.We wish you and your family all the best! Lots of love, Rex Hotel Saigon

8/10 Good

huong

Liked: Cleanliness, staff & service, room comfort
Staff at front desk and restaurant make you feel like warm and welcome to their home . Staff in breakfast restaurant go out their way to cook something special you like . Thank you to made my trips so relax and give us a good memory .
Stayed 3 nights in Oct 2023
Response from Rex Hotel Saigon on 21 Oct 2023
Dear Huong,Sunny greetings from the Rex Hotel Saigon, Thank you for your feedback. We are delighted to hear that you had good experience at Rex. We hope to have the pleasure of welcoming you back in the very near future.We wish you and your family all the best! Lots of love, Rex Hotel Saigon

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Rex Hotel Saigon on 9 Oct 2023
Dear our valued guest,Warmest greetings from the Rex Hotel Saigon,Thank you for your feedback. We hope you can give us another chance to welcome you back to show up our improvements. Thank you for choosing our hotel for your stay this time. We wish you and your family all the best!Lots of love,Rex Hotel Saigon

10/10 Excellent

Thuy

Stayed 3 nights in Sep 2023
Response from Rex Hotel Saigon on 6 Nov 2023
Dear Thuy,Sunny greetings from the Rex Hotel Saigon, Thank you for your feedback. We are delighted to hear that you had good experience at Rex. We hope to have the pleasure of welcoming you back in the very near future.We wish you and your family all the best! Lots of love, Rex Hotel Saigon

10/10 Excellent

Dipak

Stayed 3 nights in Sep 2023
Response from Rex Hotel Saigon on 2 Oct 2023
Dear Dipak,Greetings back from the Rex Hotel Saigon, Thank you for your feedback. We are delighted to hear that you had good experience at Rex. We hope to have the pleasure of welcoming you back in the very near future.We wish you and your family all the bestLots of love, Rex Hotel Saigon

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Rex Hotel Saigon on 27 Sept 2023
Dear Michelle,Greetings back from the Rex Hotel Saigon, Thank you for your feedback. We are delighted to hear that you had good experience at Rex. We hope to have the pleasure of welcoming you back in the very near future.We wish you and your family all the best! Lots of love, Rex Hotel Saigon

6/10 Okay

Selpha

Travelled with partner
Liked: Staff & service
Pros - it is very central. Near everything and very walkable. The staff are all very attentive and friendly. Very nice shopping at the first floor. Cons - rooms are old and very outdated. It needs a complete renovation. When there’s a party on the street you can hear the noise and it can be very disturbing for those sensitive to sound. The breakfast is sub standard. They can do better. People smoke in the lobby so you can smell smoke. Not good for the health.
Stayed 3 nights in Sep 2023
Response from Rex Hotel Saigon on 27 Sept 2023
Dear Selpha,Warmest greetings from the Rex Hotel Saigon,We are sorry to learn that your recent experience at Rex was not as you expected. We hope you can give us another chance to welcome you back to show up our improvement. Thank you for choosing our hotel for your stay this time. We wish you and your family all the best!Lots of love,Rex Hotel Saigon

10/10 Excellent

Guillermo

Business traveller
.
Stayed 3 nights in Sep 2023
Response from Rex Hotel Saigon on 23 Sept 2023
Dear Guillermo,Sunny greetings from the Rex Hotel Saigon, Thank you for your feedback. We are delighted to hear that you had good experience at Rex. We hope to have the pleasure of welcoming you back in the very near future.We wish you and your family all the best! Lots of love, Rex Hotel Saigon

8/10 Good

Myeonghun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Rex Hotel Saigon on 6 Nov 2023
Dear Myeonghun,Sunny greetings from the Rex Hotel Saigon, Thank you for your feedback. We are delighted to hear that you had good experience at Rex. We hope to have the pleasure of welcoming you back in the very near future.We wish you and your family all the best! Lots of love, Rex Hotel Saigon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Rex Hotel Saigon on 18 Sept 2023
Dear our beloved guest,Sunny greetings from the Rex Hotel Saigon, Thank you for your feedback. We are delighted to hear that you had good experience at Rex. We hope to have the pleasure of welcoming you back in the very near future.We wish you and your family all the best! Lots of love, Rex Hotel Saigon

8/10 Good

Stig Erik Mathias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Rex Hotel Saigon on 24 Aug 2023
Dear Stig Erik Mathias,Sunny greetings from the Rex Hotel Saigon, Thank you for your feedback. We are delighted to note that you had a good time at our hotel. We hope to have the pleasure of welcoming you back in the very near future.We wish you and your family all the best! Lots of love, Rex Hotel Saigon

6/10 Okay

JEFFREY

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Rex Hotel Saigon on 9 Aug 2023
Dear JEFFREY,Sunny greetings from the Rex Hotel Saigon, Thank you for your feedback. We appreciate it so much. We hope to have the pleasure of welcoming you back in the very near future.We wish you and your family all the best! Lots of love, Rex Hotel Saigon

8/10 Good

Hoang

Stayed 1 night in Jul 2023
Response from Rex Hotel Saigon on 9 Aug 2023
Dear Hoang,Sunny greetings from the Rex Hotel Saigon, Thank you for your feedback. We are pleased to note that you had good experience at Rex. We hope to have the pleasure of welcoming you back in the very near future.We wish you and your family all the best! Lots of love, Rex Hotel Saigon

8/10 Good

Van

Stayed 3 nights in Jul 2023
Response from Rex Hotel Saigon on 22 Aug 2023
Dear Ken,Sunny greetings from the Rex Hotel Saigon, Thank you for your feedback. We are pleased to note that you had good experience at our hotel. We hope to have the pleasure of welcoming you back in the very near future.We wish you and your family all the best! Lots of love, Rex Hotel Saigon

10/10 Excellent

Primoz

Business traveller
Liked: Cleanliness, staff & service, room comfort
Pleasant stay in the center of Ho Chi Minh
Traditional hotel, with very nice central garden. Worn down a bit but with excellent staff and services!
Stayed 2 nights in Jul 2023
Response from Rex Hotel Saigon on 9 Aug 2023
Dear Primoz,Greetings back from the Rex Hotel Saigon, Thank you for your feedback. We are delighted to hear that you love our service. We appreciate it so much. We hope to have the pleasure of welcoming you back in the very near future.We wish you and your family all the best! Lots of love, Rex Hotel Saigon

6/10 Okay

Loan

Liked: Staff & service
It was not as good as five year ago. The room is ok but the breakfast was so bad. It is 3,5 not 5 stars hotel.
Stayed 2 nights in Jun 2023
Response from REX HOTEL SAIGON on 1 Jul 2023
Dear Loan, Warmest greetings from the Rex Hotel Saigon! Thank you for sharing with us your feedback. Please rest assured that we have shared your comment to our teams. We look forward to welcoming your next visit in a near future and show you the improvement. All the best wishes to you and your family! Sincerely,

6/10 Okay

Soon Chong Bryan

Travelled with partner
Liked: Cleanliness, staff & service
Overall quite a good experience. The location is good and place is nice. However, The water pressure is so bad in the shower. The room feels old, not very 5 star for room.
Stayed 1 night in Jun 2023
Response from Rex Hotel Saigon on 28 Jun 2023
Dear Soon Chong, Warmest greetings from the Rex Hotel Saigon! Thank you for sharing with us your feedback. We are delighted to hear that you had a good time at our hotel. Please rest assured that we have shared your comment to our Engineering team to take of the maintenance work. We look forward to welcoming your next visit in a near future. All the best wishes to you and your family! Sincerely,Rex Hotel Saigon

6/10 Okay

HUONG

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Rex Hotel Saigon on 13 Jun 2023
Dear Ms. Huong, Warmest greetings from the Rex Hotel Saigon!Thank you for your feedback and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future. We wish you and your family all the best.Sincerely,

10/10 Excellent

carl

Stayed 4 nights in May 2023
Response from REX HOTEL SAIGON on 26 May 2023
Dear CARL,Warmest greetings from the Rex Hotel Saigon,Thank you so much for taking the time to leave an excellent rating. We hope to have the pleasure of welcoming you back in the very near future.Wish you and your family all the best! Sincerely,

10/10 Excellent

LOU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel well maintained great location definitely stay there again
Stayed 4 nights in Apr 2023
Response from REX HOTEL SAIGON on 26 May 2023
Dear LOU,Warmest greetings from the Rex Hotel Saigon,Thank you so much for taking the time to leave an excellent rating. Your positive feedback keep us going and motivate us to do even better. We hope to have the pleasure of welcoming you back in the very near future.Wish you and your family all the best! Lots of love,

10/10 Excellent

Salini

10/10 Excellent

Rose N.H

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we really like the hotel and we love to come back to stay
Stayed 1 night in Sep 2022
Response from Rex Hotel Saigon on 19 Nov 2022
Dear Rose,Greetings back from the Rex Hotel Saigon,Thank you so much for your nice review. Your positive feedback keep us going and motivate us to do even better. We hope to have the pleasure of welcoming you back in the very near future.Lots of love,

8/10 Good

Kenneth

Stayed 1 night in Oct 2022
Response from Rex Hotel Saigon on 4 Nov 2022
Dear Mr. Kenneth, Warmest greetings from the Rex Hotel Saigon!Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,

8/10 Good

Hiu Fai

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Very poor WiFi. Great location though.
Stayed 3 nights in Sep 2022
Response from Rex Hotel Saigon on 4 Nov 2022
Dear Hiu Fai,Greetings back from the Rex Hotel Saigon!Thank you so much for taking the time for rating us. We have noted your feedback regarding the wifi and our IT team will try to find out the reason. We do hope to have the pleasure of welcoming you back in the very near future. Wish you all the best!Sincerely,

10/10 Excellent

HIEU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All service
Stayed 2 nights in Sep 2022
Response from Rex Hotel Saigon on 4 Nov 2022
Dear Mr. Hieu,Warmest greetings from the Rex Hotel Saigon!Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,

10/10 Excellent

kim-hoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
warm welcome by staff.Breakfast buffet is verygood,and good location close to market,restaurant... so you can go anywhere by foot. Overall, I feel great to stay at Rex Hotel
Stayed 9 nights in Sep 2022
Response from Rex Hotel Saigon on 4 Nov 2022
Dear Kim Hoa,Greetings back from the Rex Hotel Saigon,Thank you so much for your nice review. Your positive feedback keep us going and motivate us to do even better. We hope to have the pleasure of welcoming you back in the very near future.Lots of love,

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay!
Have stayed at Rex many times and compared to other hotels in the neighborhood (have stayed in several), Rex is hands down best for the money and experience.
Stayed 1 night in Sep 2022
Response from Rex Hotel Saigon on 4 Nov 2022
Dear Eric,Greetings back from the Rex Hotel Saigon,Thank you so much for your nice review. Your positive feedback keep us going and motivate us to do even better. We hope to have the pleasure of welcoming you back in the very near future.Lots of love,

8/10 Good

bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to lot’s of American attractions. Great pool!
Stayed 2 nights in Sep 2022
Response from Rex Hotel Saigon on 4 Nov 2022
Dear Mr. Bruce, Warmest greetings from the Rex Hotel Saigon!Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,

10/10 Excellent

VINCENT

Liked: Staff & service
The place was great the room was spotless the staff was friendly I couldn’t of asked for anything more
Stayed 4 nights in Sep 2022
Response from Rex Hotel Saigon on 4 Nov 2022
Dear Vincent,Greetings back from the Rex Hotel Saigon,Thank you so much for your nice review. Your positive feedback keep us going and motivate us to do even better. We hope to have the pleasure of welcoming you back in the very near future.Lots of love,

10/10 Excellent

kim hoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Rex Hotel Saigon on 18 Sept 2022
Dear Ms Kim Hoa,Warmest greetings from the Rex Hotel Saigon,Thank you so much for taking the time to leave an excellent rating. We really appreciate your feedback. If you’re traveling to our area again soon, don’t hesitate to call us. Wish you all the best! Sincerely, REX HOTEL SAIGON

4/10 Poor

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel do
Stayed 2 nights in Aug 2022
Response from Rex Hotel Saigon on 4 Nov 2022
Dear Ms Nancy,Warmest greetings from the Rex Hotel Saigon,We are sorry to learn that your recent experience at Rex was not as you expected. It would be great if you can share with us more detail about your stay and then we will bring your comment to our management. We hope you can give us another chance to welcome you back to show up our improvement. With many thanks and best regards,

2/10 Terrible

Man

Stayed 2 nights in Aug 2022
Response from REX HOTEL SAIGON on 7 Sept 2022
Dear Man Vo,Greetings back from the Rex Hotel Saigon!Thank you for taking the time to share your feedback. We are sorry to know that your experience did not match your expectations. It was an uncommon instance and we will do better in the future.Please feel free to contact to our hotel with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We do hope to have the pleasure of welcoming you back and show you the improvements in the very near future.Sincerely,

10/10 Excellent

Siew Hong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was the best part for Rex Hotel, linked to or through many other streets. Two toilets and two TVs in our suite was really cool, unfortunately our hand towel was dirty when we checked in.
Stayed 3 nights in Aug 2022
Response from REX HOTEL SAIGON on 7 Sept 2022
Dear Siew Hong,Greetings back from the Rex Hotel Saigon!Thank you so much for your nice review. Your positive feedback keep us going and motivate us to do even better. We hope to have the pleasure of welcoming you back in the very near future.Lots of love,

10/10 Excellent

Benjamin, Boston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for family or first time visit Ho Chi Minh City
Stayed 2 nights in Aug 2022
Response from REX HOTEL SAIGON on 7 Sept 2022
Dear Mr. Benjamin.,Greetings from the Rex Hotel Saigon!Thank you so much for taking the time to share your experience at our hotel. We take pride in knowing our customers are happy with their experience. We can’t wait to welcome you back to our hotel in the very near future.Lots of love,

10/10 Excellent

Cormac

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Rex Hotel Saigon on 20 Aug 2022
Dear Cormac,Warmest greetings from the Rex Hotel Saigon!Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very friendly and helpful
Stayed 7 nights in Jul 2022
Response from REX HOTEL SAIGON on 20 Aug 2022
Dear Mr.James,Warmest greetings from the Rex Hotel Saigon!Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future.Sincerely,

10/10 Excellent

Nimesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel well located
Stayed 2 nights in Jul 2022
Response from Rex Hotel Saigon on 13 Aug 2022
Dear Nimesh, Thank you for your feedback and for choosing our hotel. We are happy that you enjoyed your stay. We do hope to have a chance of serving you again on your next trip! Sincerely!

10/10 Excellent

PhuHuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Rex Hotel Saigon on 13 Aug 2022
Dear PhuHuong, Thank you for your feedback and for choosing our hotel. We are happy that you enjoyed your stay. We do hope to have a chance of serving you again on your next trip! Sincerely!

4/10 Poor

Patricia

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Rex Hotel Saigon on 13 Aug 2022
Dear Patricia, Greetings from the Rex Hotel Saigon, Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We are sorry to learn that your recent experience at Rex was not as you expected. We do hope to have a chance of welcoming your back to our hotel in your next trip and we will show you the improvements. Wish you all of the best! With many thanks and best regards!

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 7th time at the Rex and I will continue to return. The location is as good as it gets in Saigon. Building is gorgeous and well taken care of. The staff is exceptional!! We made the mistake a picking one of the cheaper/smaller rooms, and we’re so pleased when we asked to upgrade to a larger room that they were willing to accommodate. The male from the front desk was so friendly and walked us to options available. We decided to spend the extra $$ for a larger room and I recommend you do too!! Again, the staff is really great. There is only one problem- lots of people want to stay here, so it is quite busy. But I guess that is a good problem to have. Haha. Much love to the Rex staff. See you all again soon!
Stayed 2 nights in Jul 2022
Response from Rex Hotel Saigon on 22 Jul 2022
Dear Aaron, Greetings back from the Rex Hotel Saigon, Thank you so much for your nice review. We are thrilled to learn that you had a great stay with us. Your positive feedback will keep us going and motivate us to do even better. We hope to have the pleasure of welcoming you back in the near future. Lots of love!

8/10 Good

Ali Cem, Izmir

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good. Only their breakfast contains mainly Asian foods. But, it was also ok.
Stayed 3 nights in Jun 2022
Response from Rex Hotel Saigon on 7 Jul 2022
Dear Ali Cem Takim, Greetings from the Rex Hotel Saigon! Thank you so much for your nice review. We are pleased to note that you had a good time at our hotel. We look forward to welcoming you back again in the very near future. With best regards!

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Rex. Location is perfect. Hotel has a rich history and is gorgeous. Staff seemed a bit stressed. The check in desk seemed a bit short with us. The rest of the staff (housekeeping, food service, doorsmen) were absolutely wonderful. I think we were a bit turned off by the long waits for help. However, I must add that it was clearly a busy weekend with weddings and such so I will not fault the front desk staff. However, I also traveled 9,000 miles and 24 hours of flight time to be there and can’t help their situation as much as I would like to. I think you get my point. I’m not a demanding customer, but this one time I felt like I had to be just to get basic services from the front desk. I think they just needed more help this particular weekend. Still a wonderful property, with a wonderful staff!! And we will be back. We love the Rex. We have no hard feelings at all. Much love to you all.
Stayed 4 nights in Jun 2022
Response from Rex Hotel Saigon on 7 Jul 2022
Dear Aaron Stoudt, Greetings back from the Rex Hotel Saigon, Thank you so much for your nice review. Your positive feedback will keep us going and motivate us to do even better. We also would like to send you our sincere apology if there is any moment we make you feel alone. We always try to make our guests feel like home when they come to our hotel and we are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon. Wish you all the best! Lots of love!