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Reviews of Liberty Central Saigon Centre

4 out of 5
Liberty Central Saigon Centre
179 Le Thanh Ton Street, District 1, Ho Chi Minh City

Reviews

8.4

Very good

Rating 10 - Excellent. 401 out of 1001 reviews" "
Rating 8 - Good. 455 out of 1001 reviews" "
Rating 6 - Okay. 104 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Trinh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Lu Cam Van (Mr.) Assistant General Manager on 2 Apr 2024
Dear Trinh, We would like to thank you very much for choosing Liberty Central Saigon Centre Hotel and for taking your valuable time to share your experience with excellent rating.We are delighted that you had an excellent experience here with us and that our wonderful team made you feel valued and welcomed. We aim to provide all our guests with the highest standards in service and hospitality. Your review is meaningful a lot for us and drives us doing better to ensure our guests will get the greatest experiences.Once again, thank you so much for staying with us and your feedback. We look forward to welcoming you back in a near future.Best regards,

8/10 Good

Daniel, Palo Alto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lu Cam Van (Mr.) Assistant General Manager on 25 Mar 2024
Dear Daniel, We would like to thank you very much for choosing Liberty Central Saigon Centre Hotel and for taking your valuable time to share your experience with excellent rating.We are delighted that you had an excellent experience here with us and that our wonderful team made you feel valued and welcomed. We aim to provide all our guests with the highest standards in service and hospitality. Your review is meaningful a lot for us and drives us doing better to ensure our guests will get the greatest experiences.Once again, thank you so much for staying with us and your feedback. We look forward to welcoming you back in a near future.Best regards,

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Clean. Wifi good. Central, within walking distance to almost all tourist spots. Beds comfortable. Linen very clean.
Stayed 1 night in Mar 2024
Response from Lu Cam Van (Mr.) Assistant General Manager on 11 Mar 2024
Dear Anne,Thank you so much for giving us an excellent review.We appreciate your kind feedback and have shared them with our team.Thank you for staying with us and look forward to welcoming you back to us, Liberty Central Saigon Centre!Best Regards,

8/10 Good

Mimi

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Lu Cam Van (Mr.) Assistant General Manager on 11 Mar 2024
Dear Mimi,Thank you so much for giving us an excellent review.We appreciate your kind feedback and have shared them with our team.Thank you for staying with us and look forward to welcoming you back to us, Liberty Central Saigon Centre!Best Regards,

8/10 Good

Dennis, Corpus Christi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs were very friendly and helpful. I was disappointed that the Gym and pool were not functional. The breakfast buffet was very good and had a wide variety on the menu.
Stayed 2 nights in Mar 2024
Response from Lu Cam Van (Mr.) Assistant General Manager on 8 Mar 2024
Dear Dennis,Thank you for the positive review of our hotel!We appreciate your great words about Liberty Central Saigon Centre, your kindly compliment would be a huge motivation toward us, from this we will keep improving ourselves in order to exceed all guest satisfaction.We are looking forward to seeing you again very soon.Sincerely,

10/10 Excellent

Trung Tien

Liked: Cleanliness, staff & service, property conditions & facilities
With the price I paid, compared with Korea or Japan it 10 times better Specialty the breakfast... So much food
Stayed 7 nights in Feb 2024
Response from Lu Cam Van (Mr.) Assistant General Manager on 1 Mar 2024
Dear Trung Tien,Thank you for the positive review of our hotel!We appreciate your great words about Liberty Central Saigon Centre, your kindly compliment would be a huge motivation toward us, from this we will keep improving ourselves in order to exceed all guest satisfaction.We are looking forward to seeing you again very soon.Sincerely,

10/10 Excellent

Zeilabadine

Stayed 2 nights in Feb 2024
Response from Lu Cam Van (Mr.) Assistant General Manager on 25 Mar 2024
Dear Zeilabadine, We would like to thank you very much for choosing Liberty Central Saigon Centre Hotel and for taking your valuable time to share your experience with excellent rating.We are delighted that you had an excellent experience here with us and that our wonderful team made you feel valued and welcomed. We aim to provide all our guests with the highest standards in service and hospitality. Your review is meaningful a lot for us and drives us doing better to ensure our guests will get the greatest experiences.Once again, thank you so much for staying with us and your feedback. We look forward to welcoming you back in a near future.Best regards,

10/10 Excellent

Stevo

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Lu Cam Van (Mr.) Assistant General Manager on 19 Feb 2024
Dear Stevo, We would like to thank you very much for choosing Liberty Central Saigon Centre Hotel and for taking your valuable time to share your experience with excellent rating.We are delighted that you had an excellent experience here with us and that our wonderful team made you feel valued and welcomed. We aim to provide all our guests with the highest standards in service and hospitality. Your review is meaningful a lot for us and drives us doing better to ensure our guests will get the greatest experiences.Once again, thank you so much for staying with us and your feedback. We look forward to welcoming you back in a near future.Best regards,

2/10 Terrible

Joseph, Signal Hill

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No hot water (only luke warm). Shower was plugged up and flooded bathroom. They did not have a two-bed room that I reserved, so had to take a single bed. Elevator old, where you had to.press two buttons to operate. Worse, it has the same exact name as two other nicer hotels in the area, so it confuses guests and taxis.... and nisleads those who read reviews.
Stayed 5 nights in Feb 2024
Response from Lu Cam Van (Mr.) Assistant General Manager on 7 Feb 2024
Dear Joseph,Liberty Central Saigon Centre Hotel do appreciate your value feedback to us. We hope have more chances to welcome you back to our hotel for more enjoyable moments.Yours sincerely,

6/10 Okay

Don

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lu Cam Van (Mr.) Assistant General Manager on 7 Feb 2024
Dear Don,Liberty Central Saigon Centre Hotel do appreciate your value feedback to us. We hope have more chances to welcome you back to our hotel for more enjoyable moments.

8/10 Good

QUYNH

Travelled with family
Location is convenient, well known among “Grab” drivers. Bit of noise and crowd. Hotel itself is dated, maybe it had its days 10 years ago but not now anyway. There is black mold in the shower stall and the TV is quite small (32” perhaps?). But hotel rate is quite low comparatively with others. Location, room size and rates are favorably liked by low budget mind travelers.
Stayed 1 night in Jan 2024
Response from Lu Cam Van (Mr.) Assistant General Manager on 3 Feb 2024
Dear QUYNH,Greetings from Liberty Central Saigon Centre! Thank you for taking your valuable time to share your experience. While we hope to give you a better stay, your comments are very important for us to learn and improve our services. Please accept our sincere apologize for all the inconvenience that you have encountered. If you are willing to give us a chance to win back your trust, we will do our best to get the best hotel experience and make you like our hotel again. Once again thank you for your stay with us, we are looking forward to welcome you back in near future. Sincerely yours,

10/10 Excellent

Duong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good location, easy to walk around the city center, lots of good food and lovely coffee shops around. All the staff in the hotel were friendly and helpful. We enjoyed our stay.
Stayed 4 nights in Jan 2024
Response from Lu Cam Van (Mr.) Assistant General Manager on 30 Jan 2024
Dear Duong,Thank you for the positive review of our hotel!We appreciate your great words about Liberty Central Saigon Centre, your kindly compliment would be a huge motivation toward us, from this we will keep improving ourselves in order to exceed all guest satisfaction.We are looking forward to seeing you again very soon.Sincerely,

10/10 Excellent

Kong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great and supportive staff!
Stayed 1 night in Jan 2024
Response from Lu Cam Van (Mr.) Assistant General Manager on 30 Jan 2024
Dear Kong,Thank you for the positive review of our hotel!We appreciate your great words about Liberty Central Saigon Centre, your kindly compliment would be a huge motivation toward us, from this we will keep improving ourselves in order to exceed all guest satisfaction.We are looking forward to seeing you again very soon.Sincerely,

10/10 Excellent

Kong

Travelled with group
Liked: Amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2024
Response from Lu Cam Van (Mr.) Assistant General Manager on 24 Jan 2024
Dear Kong, We would like to thank you very much for choosing Liberty Central Saigon Centre Hotel and for taking your valuable time to share your experience with excellent rating.We are delighted that you had an excellent experience here with us and that our wonderful team made you feel valued and welcomed. We aim to provide all our guests with the highest standards in service and hospitality. Your review is meaningful a lot for us and drives us doing better to ensure our guests will get the greatest experiences.Once again, thank you so much for staying with us and your feedback. We look forward to welcoming you back in a near future.Best regards,

8/10 Good

Nasib

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Lu Cam Van (Mr.) Assistant General Manager on 24 Jan 2024
Dear Nasib,Liberty Central Saigon Centre Hotel do appreciate your value feedback to us. We hope have more chances to welcome you back to our hotel for more enjoyable moments.Yours sincerely,

10/10 Excellent

Frank

Stayed 3 nights in Dec 2023
Response from Lu Cam Van (Mr.) on 12 Jan 2024
Dear Frank,Warm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention.Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall inform our team on your positive review.Looking forward to welcoming you back soon in Saigon.Yours sincerely,Lu Cam Van (Mr.) Assistant General Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Lu Cam Van (Mr.) on 12 Jan 2024
Dear Keith, Warm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention.Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall inform our team on your positive review.Looking forward to welcoming you back soon in Saigon.Yours sincerely,Lu Cam Van (Mr.) Assistant General Manager

8/10 Good

Tri

Stayed 5 nights in Dec 2023
Response from Lu Cam Van (Mr.) on 12 Jan 2024
Dear Tri, Warm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention.Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall inform our team on your positive review.Looking forward to welcoming you back soon in Saigon.Yours sincerely,Lu Cam Van (Mr.) Assistant General Manager

6/10 Okay

Frank

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Lu Cam Van (Mr.) on 12 Jan 2024
Dear Frank,Warm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention.Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall inform our team on your positive review.Looking forward to welcoming you back soon in Saigon.Yours sincerely,Lu Cam Van (Mr.) Assistant General Manager

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lu Cam Van (Mr.) on 2 Jan 2024
Dear valued guest, Thank you so much for taking time to share your review during your stay at Liberty Central Saigon Centre hotel. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our hotel.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Yours sincerely,Lu Cam Van (Mr.) Assistant General Manager

10/10 Excellent

Kwok Cheong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lu Cam Van (Mr.) on 27 Dec 2023
Dear valued guest, Thank you so much for taking time to share your review during your stay at Liberty Central Saigon Centre hotel. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our hotel.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Yours sincerely,Lu Cam Van (Mr.) Assistant General Manager

8/10 Good

Nin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although dated and pool wasn’t available for use, our room was clean and service of staff was superb. There was a security guard at all times, concierge opening doors each time we entered/exited and the location is central to a lot of different food, shopping and attractions.
Stayed 3 nights in Dec 2023
Response from Lu Cam Van (Mr.) on 27 Dec 2023
Dear Nin,Warm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention.We truly appreciate your detailed feedback. We assure that we are making our best efforts for the improvement in means of efficiency & facility as providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators.Looking forward to welcoming you back soon in Saigon.Yours sincerely,Lu Cam Van Assistant General Manager

8/10 Good

Kenneth Lip Wee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lu Cam Van (Mr.) on 23 Dec 2023
Dear Kenneth, Warm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention.Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall inform our team on your positive review.Looking forward to welcoming you back soon in Saigon.Yours sincerely,Lu Cam Van (Mr.) Assistant General Manager

10/10 Excellent

BEVERLY

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would NOT recommend the evening dining room and bar. It is the worst service I have ever had anywhere. Everything else was fantastic.
Stayed 7 nights in Nov 2023
Response from Lu Cam Van (Mr.) on 4 Dec 2023
Dear Beverly, Warmest greetings from Liberty Central Saigon Centre hotel and thank you for sharing your experience with traveler around the world. Please accept our sincerely apologize for your unpleasant experience during your service at the Bistro bar. A meeting with relevant departments has been conducted in order for us to review and adjust our service accordingly. Please rest assured that we are making our best efforts for the improvement in means of efficiency & facility as providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators.We sincerely hope that we will have a new opportunity to welcome you back again and demonstrate our commitment in service excellence.Yours sincerely,Lu Cam VanAssistant General Manager

10/10 Excellent

LAURIE

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was perfect except the service in the evening dining room. We tried 3 nights thinking it would get better, but it was the worst service we have had anywhere in the 66 countries we have traveled
Stayed 7 nights in Nov 2023
Response from Lu Cam Van (Mr.) on 4 Dec 2023
Dear Laurie, Thank you for choosing Liberty Central Saigon Centre hotel as your accomodation during your stay at Ho Chi Minh city. Please accept our sincerely apologize for your unpleasant experience during your service at the Bistro bar. A meeting with relevant departments has been conducted in order for us to review and prevent it from happening again in the future. We sincerely hope that we will have a new opportunity to welcome you back again and demonstrate our commitment in service excellence.Yours sincerely,Lu Cam VanAssistant General Manager

10/10 Excellent

chiungchung

Stayed 1 night in Nov 2023
Response from Lu Cam Van (Mr.) on 23 Dec 2023
Dear valued customer, Warm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention.Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall inform our team on your positive review.Looking forward to welcoming you back soon in Saigon.Yours sincerely,Lu Cam Van (Mr.) Assistant General Manager

8/10 Good

Kelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay
Stayed 2 nights in Nov 2023
Response from Lu Cam Van (Mr.) on 23 Nov 2023
Dear Kelli, Warm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention.Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall inform our team on your positive review.Looking forward to welcoming you back soon in Saigon.Yours sincerely,Lu Cam Van (Mr.) Assistant General Manager

6/10 Okay

Hendrik

Disliked: Property conditions & facilities, room comfort
Old hotel, noisy, door did not close. I got an upgrade to a room right on top of the noisy road.
Stayed 2 nights in Nov 2023
Response from Lu Cam Van (Mr.) on 13 Nov 2023
Dear Hendrik,Warm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention.We truly appreciate your detailed feedback. We assure that we are making our best efforts for the improvement in means of efficiency & facility as providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators.Looking forward to welcoming you back soon in Saigon.Yours sincerely,Lu Cam Van Assistant General Manager

10/10 Excellent

Noriko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good and the stuffs are very kind
Stayed 3 nights in Sep 2023
Response from Lu Cam Van (Mr.) on 3 Oct 2023
Dear Noriko, Warm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention.Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall inform our team on your positive review.Looking forward to welcoming you back soon in Saigon.Yours sincerely,Lu Cam Van (Mr.) Assistant General Manager

10/10 Excellent

Antonia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice. Great breakfast!
Stayed 2 nights in Sep 2023
Response from Lu Cam Van (Mr.) on 29 Sept 2023
Dear Antonia, Warm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention.Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall inform our team on your positive review.Looking forward to welcoming you back soon in Saigon.Yours sincerely,Lu Cam Van (Mr.) Assistant General Manager

8/10 Good

Naveen

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Lu Cam Van (Mr.) on 29 Sept 2023
Dear Naveen, Warm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention.Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall inform our team on your positive review.Looking forward to welcoming you back soon in Saigon.Yours sincerely,Lu Cam Van (Mr.) Assistant General Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
I will stay here again if the price is to my liking. Very friendly an accommodating
Stayed 3 nights in Aug 2023
Response from Lu Cam Van (Mr.) on 27 Aug 2023
Dear KeithWarm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention.Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall inform our team on your positive review.Looking forward to welcoming you back soon in Saigon.Yours sincerely,Lu Cam Van (Mr.) Assistant General Manager

6/10 Okay

Quang

Business traveller
Liked: Amenities
The reception is okay not really friendly toward customer.
Stayed 2 nights in Aug 2023
Response from Lu Cam Van (Mr.) on 21 Aug 2023
Dear Quang,Warm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We are glad to know that you have enjoyed your stay.We truly appreciate your detailed feedback; we assure that we are making our best efforts for the improvement in means of efficiency & facility as providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators.Looking forward to welcoming you back soon in Saigon.Yours sincerely,Lu Cam Van Assistant General Manager

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
The hot water is not working for a year.
Stayed 2 nights in Aug 2023
Response from Lu Cam Van (Mr.) on 11 Aug 2023
Dear Daniel,Warm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We truly appreciate your detailed feedback; we assure that we are making our best efforts for the improvement in means of efficiency & facility as providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators.Looking forward to welcoming you back soon in Saigon.Yours sincerely,Lu Cam Van Assistant General Manager

8/10 Good

QUY

Liked: Property conditions & facilities
The room is small
Stayed 2 nights in Aug 2023
Response from Lu Cam Van (Mr.) on 11 Aug 2023
Dear Quy,Warm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention.We truly appreciate your detailed feedback, we assure that we are making our best efforts for the improvement in means of efficiency & facility as providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators.Looking forward to welcoming you back soon in Saigon.Yours sincerely,Lu Cam Van Assistant General Manager

8/10 Good

Evan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and good amenities. The bed is comfortable and reasonably clean, and the bathroomsl is adequate.
Stayed 4 nights in Jul 2023
Response from Lu Cam Van (Mr.) on 21 Jul 2023
Dear Evan, Warm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention.Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall inform our team on your positive review.Looking forward to welcoming you back soon in Saigon.Yours sincerely,Lu Cam Van (Mr.) Assistant General Manager

4/10 Poor

James

Liked: Staff & service
When check in, they want deposit using credit card, and they record my credit number and the security pin behind the card into their computer. When i saw them doing typing something but i didnt realised it. The next day i ask the front desk, they said yes the record all these information, it is their policy. But I insist they deleted it. They did so. I am very disappointed. So far I have not encounter such things. It is not safe! Someone may steal the credit card info.
Stayed 3 nights in Jul 2023
Response from Lu Cam Van (Mr.) on 8 Jul 2023
Dear James, Warmest greetings from Liberty Central Saigon Centre hotel. Thank you for taking time to share your experience with us. We have well taken note on the concerning you have encounter during your stay. A meeting with the front office team has been conducted to review and adjust the procedure. We sincerely hope that we will have a new opportunity to welcome you back again and demonstrate our commitment in service excellence.Yours sincerely,Lu Cam VanAssistant General Manager

8/10 Good

Tan Jiak Kai,

Travelled with group
Liked: Cleanliness, staff & service
overall ok
Stayed 3 nights in Jun 2023
Response from Lu Cam Van (Mr.) on 13 Jun 2023
Dear Tan Jiak Kai, Warm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention.Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall inform our team on your positive review.Looking forward to welcoming you back soon in Saigon.Yours sincerely,Lu Cam Van (Mr.) Assistant General Manager

10/10 Excellent

Petru Constantin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The position of the hotel in relation to the need used (medical treatment) was convenient for us.
Stayed 13 nights in May 2023
Response from Lu Cam Van (Mr.) Assistant General Manager on 7 Jun 2023
Dear Petru Constantin,Thank you so much for giving us an excellent review.We appreciate your kind feedback and have shared them with our team.Thank you for staying with us and look forward to welcoming you back to us, Liberty Central Saigon Centre!Best Regards,

10/10 Excellent

Thanhvan

Stayed 2 nights in May 2023
Response from Lu Cam Van (Mr.) Assistant General Manager on 7 Jun 2023
Dear Thanh Van,Liberty Central Saigon Centre Hotel do appreciate your value feedback to us. We hope have more chances to welcome you back to our hotel for more enjoyable moments.Yours sincerely,

6/10 Okay

Jimmy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Response from Lu Cam Van (Mr.) Assistant General Manager on 7 Jun 2023
Dear Liberty Central Saigon Centre Hotel do appreciate your value feedback to us. We hope have more chances to welcome you back to our hotel for more enjoyable moments.Yours sincerely,

8/10 Good

stacey, Orange

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is close to shopping. Restaurants. Right in the center of the city. Everything is within walking distance
Stayed 1 night in Apr 2023
Response from Lu Cam Van (Mr.) Assistant General Manager on 17 Apr 2023
Dear Stacey,Thank you for taking your time out to write a nice review.We are very happy to know that you had an amazing stay with us and we're always happy to assist you to make a memorable moment for you.We strive for continuous improvement our services and facilities to bring you the most comfortable and thanks for your opinion.Hope to be able to welcome you back to Liberty Central Saigon Centre.

6/10 Okay

Peter

Liked: Cleanliness
Disliked: Property conditions & facilities
Overall hotel was nice enough, but they advertised having a swimming pool and it was closed entire 15 days of my stay for renovations, but not once was anyone there to work on it. Very hot city. Need a pool.
Stayed 13 nights in Mar 2023
Response from Lu Cam Van (Mr) Assistant General Manager on 20 Mar 2023
Dear Peter,Greetings from Liberty Central Saigon Centre! Thank you for taking your valuable time to share your experience. While we hope to give you a better stay, your comments are very important for us to learn and improve our services. Please accept our sincere apologize for all the inconvenience that you have encountered. If you are willing to give us a chance to win back your trust, we will do our best to get the best hotel experience and make you like our hotel again. Once again thank you for your stay with us, we are looking forward to welcome you back in near future. Sincerely yours,

6/10 Okay

Lawrence

Stayed 1 night in Mar 2023
Response from Lu Cam Van (Mr.) on 13 Mar 2023
Dear Lawrence, Warm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention.Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall inform our team on your positive review.Looking forward to welcome you back soon in Saigon.Yours sincerely,Lu Cam Van (Mr.) Assistant General Manager

10/10 Excellent

Brynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay - in a buzzing area. sort of loud at night, but that is expected
Stayed 5 nights in Feb 2023
Response from Lu Cam Van (Mr.) on 13 Mar 2023
Dear Brynn, Warm greetings from the Liberty Central Saigon Centre Hotel.We hope that you have safely reached back home in your lovely city.We thank you for taking the time to share your experience with us.We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention.Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall inform our team on your positive review.Looking forward to welcome you back soon in Saigon.Yours sincerely,Lu Cam Van (Mr.) Assistant General Manager

4/10 Poor

David

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2023
Response from Lu Cam Van (Mr) Assistant General Manager on 2 Mar 2023
Dear David,Greetings from Liberty Central Saigon Centre! Thank you for taking your valuable time to share your experience. While we hope to give you a better stay, your comments are very important for us to learn and improve our services. Please accept our sincere apologize for all the inconvenience that you have encountered. If you are willing to give us a chance to win back your trust, we will do our best to get the best hotel experience and make you like our hotel again. Once again thank you for your stay with us, we are looking forward to welcome you back in near future. Sincerely yours,

2/10 Terrible

Alexander, st augustine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dreadful experience as front desk kept waiting while unknown to me they were trying to clean a smelly awful smoke filled room! Actually tried to put me in there until I refused. Dreadful
Stayed 1 night in Feb 2023
Response from Lu Cam Van (Mr.) Assistant General Manager on 23 Feb 2023
Dear Alexander,Thank you for choosing Liberty Central Saigon Centre hotel as your accommodation during your recent visit to Ho Chi Minh city and we would like to send you our sincerely apologize for your experience. While we hope to give you a better stay, your comments are very important for us to learn and improve our services.Kindly be informed we do take note your comment seriously and this has been brought to our Front Office Manager. We will bring up this matter up to higher level of management for consideration and apply necessary changes. Your kindly constructive comments would be a huge motivation toward us, from this we will keep improving ourselves in order to exceed all guest satisfaction. We are looking forward to seeing you again very soon. Sincerely yours,

10/10 Excellent

Pamela

Travelled with family
Liked: Staff & service
The location is fabulous. The pool was not available, so that was disappointing, but otherwise, a lovely stay.
Stayed 3 nights in Feb 2023
Response from Lu Cam Van (Mr.) Assistant General Manager on 16 Feb 2023
Dear Pamela,Thank you for the positive review of our hotel!We appreciate your great words about Liberty Central Saigon Centre, your kindly compliment would be a huge motivation toward us, from this we will keep improving ourselves in order to exceed all guest satisfaction.We are looking forward to seeing you again very soon.Sincerely,

10/10 Excellent

Robert

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
They staff all friendly and know many cheaper ways into tourists attraction. Can rent bike or motorcycle on site and travel wherever you want. The rooms are at 3 star level but everything else makes it a great experience.
Stayed 2 nights in Jan 2023
Response from Lu Cam Van (Mr.) Assistant General Manager on 6 Feb 2023
Dear Robert,Thank you for the positive review of our hotel!We appreciate your great words about Liberty Central Saigon Centre, your kindly compliment would be a huge motivation toward us, from this we will keep improving ourselves in order to exceed all guest satisfaction.We are looking forward to seeing you again very soon.Sincerely,

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopped here many times always good.
Stayed 6 nights in Jan 2023
Response from Lu Cam Van (Mr.) Assistant General Manager on 6 Feb 2023
Dear James,Thank you for the positive review of our hotel!We appreciate your great words about Liberty Central Saigon Centre, your kindly compliment would be a huge motivation toward us, from this we will keep improving ourselves in order to exceed all guest satisfaction.We are looking forward to seeing you again very soon.Sincerely,