8/10 Good
Diane
Travelled with family
11 May 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a lot of good things about Mitsui Garden but also a couple of significant reasons for which we wouldn’t return.
First the good - staff are friendly, polite and professional. The breakfast is very nice with a good variety of both Japanese and Western foods. They offer change up some of the foods on a day to day basis which is nice for a longer stay. The dining room, on the 25th floor with nearly 360 degree views, is really lovely.
The rooms are small, typical for Japan. We needed three beds and at this hotel, the beds are “full” size rather than singles. We would have preferred singles which would have afforded a little more space. Overall though, the room layout was manageable.
The hotel is well located within walking distance of the Hiroshima Dome, Museum, Memorials as well as many restaurants and a main shopping area.
The opportunities for improvement at this hotel are:
1. The window in the room doesn’t open, the “a/c” has a lower limit of 20C and it was always much warmer than 20 degrees. Very hot and stuffy.
2. The hotel, rooms and dining room are all renovated but the bathroom in the hotel room is old. Besides being old, it is covered in mold. Black mold between all the tiles. The bathroom doesn’t have a fan (also not unusual in Japan) but the bathtub never clears of standing water so the mold isn’t a surprise. It’s nothing that some vinegar and elbow grease couldn’t fix.
Diane
Stayed 3 nights in May 2024