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Reviews of Coast Hinton Hotel

2 out of 5
Coast Hinton Hotel
571 Gregg Ave, Hinton, AB

Reviews

7.6

Good

Rating 10 - Excellent. 275 out of 1002 reviews" "
Rating 8 - Good. 383 out of 1002 reviews" "
Rating 6 - Okay. 199 out of 1002 reviews" "
Rating 4 - Poor. 88 out of 1002 reviews" "
Rating 2 - Terrible. 57 out of 1002 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. Room was quite big with lots of extra space. Excellent value for the cost.
Stayed 1 night in May 2024

10/10 Excellent

Joselyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Ilyana

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were incredibley friendly and accommodating.
Stayed 1 night in May 2024
Response from NILESH on 27 May 2024
Dear llyana, Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

Shelly

Stayed 2 nights in May 2024
Response from NILESH on 27 May 2024
Dear Shelly, Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

6/10 Okay

Aun Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from NILESH on 27 May 2024
Dear Aun Ali, Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

jibin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from NILESH on 15 May 2024
Dear Jibin,Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

8/10 Good

Halley

Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
We stayed in a newly renovated room and it looked great nice and modern!
Stayed 1 night in Apr 2024
Response from NILESH on 15 May 2024
Dear Halley,Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

2/10 Terrible

Andy

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wife and I were very excited to spend the weekend at the Crimson and enjoy the mountains but unfortunately our vehicle broke down and our weekend was ruined. As I called the hotel in distress, the representative told me they would allow me cancel the reservation without any fees, due to my situation. I appreciated this so much! She said “you have to call Expedia first though” so I did, and proceeded to cancel. Then 3 days later I find out that the manager of the Crimson declined their original offer and charged me anyway. It would’ve been a nice time to help us out since it wasn’t our fault and we would’ve stayed there when we go back in a month. Definitely will look elsewhere after that
Stayed 1 night in May 2024

6/10 Okay

Leonard

Liked: Cleanliness
Worth the money paid and served its purpose.
Stayed 1 night in May 2024
Response from NILESH on 15 May 2024
Dear Leonard,Thank you for sharing your feedback with us! We're thrilled to hear that you found your stay worth the money and that it served its purpose well. We strive to provide excellent value and service to all our guests.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

8/10 Good

Jeonsun

Stayed 1 night in Apr 2024
Response from NILESH on 27 May 2024
Dear Jaonsun,Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

4/10 Poor

Tammy

Stayed 1 night in Apr 2024
Response from NILESH on 15 May 2024
Dear Tammy,Thank you for your valuable feedback. We are disappointed to know that your experience at Coast Hinton Hotel was not a memorable one. We would be grateful if you could share your contact details with us so that we can understand your concerns better and ensure your future experiences are nothing short of exceptional.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

6/10 Okay

John

Travelled with family, Travelled with pets
Disliked: Property conditions & facilities
It appeared they were doing some renovation at the present time and therefore limited in cleanliness in some areas. The room was pleasant and roomy.
Stayed 1 night in Apr 2024
Response from NILESH on 29 Apr 2024
Dear John, Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.We apologize for any inconvenience caused by the ongoing renovations. Please be assured that we are working diligently to ensure that any disruptions are kept to a minimum, and we appreciate your patience and understanding during this time.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from NILESH on 29 Apr 2024
Dear James,Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

2/10 Terrible

Andrew

Travelled with partner
Liked: Staff & service, amenities
The beds were so high (measured at 31" ground to upper mattress surface that my wife could not get onto the bed. In the end she had to climb on achair to get on which was definitely unsafe. No other Coast hotel has this problem and we stay in several. There must be a lot of older people using your hotel even if not disabled. Falling when getting out would be serious for young kids as wellm as elderly, especially on the nice new hard floor which we like. It is a health hazard as well as poor service. We wont be going back unless things change.
Stayed 1 night in Apr 2024
Response from NILESH on 15 Apr 2024
Dear Andrew,It was a pleasure to host you during your recent trip to Coast Hinton Hotel . Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team, We sincerely apologize for the inconvenience caused by the height of the beds in your room , Please know we value our guests’ feedback and your comments have been shared with our team so we may continually improve the guest experience. We would love to offer a more personal apology .We would love the opportunity to exceed your expectations and would like to invite you back to the Coast Hinton Hotel very soon.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

Mehak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet , clean and good hotel . Really good service
Stayed 1 night in Mar 2024
Response from NILESH on 1 Apr 2024
Dear Mehak,Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

Claudel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Even through renovations, they are respectful to their patrons.
Stayed 1 night in Mar 2024
Response from NILESH on 20 Mar 2024
Dear Claudel ,Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

8/10 Good

Ross E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It should said that they are doing renovations.
Stayed 1 night in Mar 2024
Response from NILESH on 20 Mar 2024
Dear Ross, It was a pleasure to host you during your recent trip to Coast Hinton Hotel . Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team, we would like to apologize for not meeting your expectations regarding breakfast Please know we value our guests’ feedback and your comments have been shared with our team so we may continually improve the guest experience. We would love to offer a more personal apology .We would love the opportunity to exceed your expectations and would like to invite you back to the Coast Hinton Hotel very soon.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

8/10 Good

Shawn

Stayed 1 night in Mar 2024
Response from NILESH on 27 Mar 2024
Dear Shawn,Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

8/10 Good

James

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Renovations underway, will be great when done
Stayed 1 night in Mar 2024
Response from NILESH on 13 Mar 2024
Dear JamesThank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.On behalf of Coast Hinton Hotel, please accept my sincere apologies for any dissatisfaction you experienced during your visit.We appreciate your understanding during our renovations. We apologize for any inconvenience caused by the temporary disarray. Rest assured, once the renovations are complete, we believe you'll find an even more enjoyable experience awaiting you. We hope to welcome you back in the future to showcase our improved facilities and earn a higher score from you. Thank you for choosing our hotel!"Once again, on behalf of our team, I extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit. As mentioned, please reach out to me directly at n.dhamankar@coasthotels.com if you would be willing to give us another chance to turn your experience around. It would be such a pleasure to personally welcome you back.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from NILESH on 21 Mar 2024
Dear Mark, Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

Kristy

Stayed 1 night in Feb 2024
Response from NILESH on 21 Mar 2024
Dear Kristy, Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible stay, ignored safety issue
This hotel doesn’t care about safety. The bed frame has a metal part sticking out about 6 inches on both sides of the bed. We complained about it only to find out they already knew about it and they did nothing. They refused to do anything to rectify the issue even though the kids were getting hurt by it. They said the hotel was fully booked and could not give us another room, but it didn’t seem busy. The food ran out for the breakfast before 8 am the last day we were there. Nothing left but some milk, bread and cereal and a little juice. There might have been some apples left. When we spoke to the front desk they said it was busy so they ran out of supplies. The towel bar was missing in the bathroom, and someone had jammed tissue down the sink drain. In short, this hotel didn’t care about safety, is poorly maintained and just poorly run in general. This is the worst Coast “Hotel” I have ever stayed in. If this is the new standard for Coast hotels, I will be avoiding them like the plague.
Stayed 2 nights in Feb 2024
Response from NILESH on 27 Feb 2024
Dear Sir / Madam , Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our guests to ensure every stay is memorable.As you shared in your review, this was not the case for you, and for this, we do apologize. Our guests are the heart of our business, and we understand you’re feeling disappointed about bed frame , breakfast, & towel bar missing . Please know we’d like to make this right for you. And if you’d like to discuss your experience further, we would love to have the opportunity to earn your trust again.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

6/10 Okay

Vern

Travelled with group
Liked: Staff & service
Sidewalk very slippery with ice, rooms way to warm to sleep, everything is just worn down, even front desk had a stack of complaints sitting on their desk. Price was good.
Stayed 2 nights in Feb 2024
Response from NILESH on 27 Feb 2024
Dear Vern, Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our guests to ensure every stay is memorable.As you shared in your review, this was not the case for you, and for this, we do apologize. Our guests are the heart of our business, and we understand you’re feeling disappointed about sidewalk slippery, rooms way to warm to sleep . Please know we’d like to make this right for you. And if you’d like to discuss your experience further, we would love to have the opportunity to earn your trust again.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

6/10 Okay

Parminder

Travelled with family
Disliked: Property conditions & facilities
First our room was changed and we were charged more for the room which was not our fault. If our room was not available then we should have been accommodated at the same price. We compromised on a lot of things. Lastly they should not offer breakfast as it was terrible, basically there was nothing to eat. So if you can't offer a decent breakfast then just eliminate it.
Stayed 1 night in Feb 2024
Response from NILESH on 27 Feb 2024
Dear Parminder, Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our guests to ensure every stay is memorable.As you shared in your review, this was not the case for you, and for this, we do apologize. Our guests are the heart of our business, and we understand you’re feeling disappointed about room changed & breakfast . Please know we’d like to make this right for you. And if you’d like to discuss your experience further, we would love to have the opportunity to earn your trust again.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from NILESH on 21 Mar 2024
Dear Jennifer,Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

4/10 Poor

Ismail

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from NILESH on 27 Feb 2024
Dear Ismail, Thank you for your valuable feedback. We are disappointed to know that your experience at Coast Hinton Hotel was not a memorable one. We would be grateful if you could share your contact details with us so that we can understand your concerns better and ensure your future experiences are nothing short of exceptional.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from NILESH on 27 Feb 2024
Dear Edward, Thank you for your valuable feedback. We are disappointed to know that your experience at Coast Hinton Hotel was not a memorable one. We would be grateful if you could share your contact details with us so that we can understand your concerns better and ensure your future experiences are nothing short of exceptional.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

8/10 Good

Allan

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from NILESH on 27 Feb 2024
Dear Allan, Thank you for your valuable feedback. We are disappointed to know that your experience at Coast Hinton Hotel was not a memorable one. We would be grateful if you could share your contact details with us so that we can understand your concerns better and ensure your future experiences are nothing short of exceptional.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

Franz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from NILESH on 27 Feb 2024
Dear FranzIt was a pleasure to host you during your recent trip to Coast Hinton Hotel . Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team, We would love the opportunity to exceed your expectations and would like to invite you back to the Coast Hinton Hotel very soon.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

Franz

Liked: Cleanliness
I definitely recommend this hotel.
Stayed 1 night in Feb 2024
Response from NILESH on 16 Feb 2024
Dear Franz,It was a pleasure to host you during your recent trip to Coast Hinton Hotel . Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team, We would love the opportunity to exceed your expectations and would like to invite you back to the Coast Hinton Hotel very soon.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

gordon

Stayed 1 night in Jan 2024
Response from NILESH on 21 Mar 2024
Dear Gordon, Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

6/10 Okay

Herbert

Liked: Cleanliness
Hotel was clean and comfortable enough. Toilet leaked in the bathroom and the breakfast was disappointing. Sausages and baked beans out of a can? One muffin left. The breakfast attendant, however, was friendly and helpful.
Stayed 1 night in Sep 2023
Response from NILESH on 6 Feb 2024
Dear Herbert, It was a pleasure to host you during your recent trip to Coast Hinton Hotel . Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team, we would like to apologize for not meeting your expectations regarding breakfast Please know we value our guests’ feedback and your comments have been shared with our team so we may continually improve the guest experience. We would love to offer a more personal apology .We would love the opportunity to exceed your expectations and would like to invite you back to theCoast Hinton Hotel very soon.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

8/10 Good

Donna

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from NILESH on 6 Feb 2024
Dear Donna, It was a pleasure to host you during your recent trip to Coast Hinton Hotel . Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team, We value our guests’ feedback and your comments have been shared with our team so we may continually improve the guest experience. We would love the opportunity to exceed your expectations and would like to invite you back to theCoast Hinton Hotel very soon.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

6/10 Okay

Teresa

Liked: Staff & service
Comfortable beds and pillows. It was impossible to control the heat in the room. Cleanliness was a little below what I expected but the front staff were awesome.
Stayed 1 night in Jan 2024
Response from NILESH on 8 Jan 2024
Dear Teresa,Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our guests to ensure every stay is memorable.As you shared in your review, this was not the case for you, and for this, we do apologize. Our guests are the heart of our business, and we understand you’re feeling disappointed about control the heat in the room & Cleanliness.Please know we’d like to make this right for you. And if you’d like to discuss your experience further, we would love to have the opportunity to earn your trust again.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

8/10 Good

Peeter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be staying there in future
Stayed 1 night in Dec 2023
Response from NILESH on 8 Jan 2024
Dear Peeter ,Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

8/10 Good

Renee

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
The place is okay for an overnight stay, but it feels like it could use a bit of love. For the price it a perfectly fine and convenient stop over.
Stayed 1 night in Jan 2024
Response from NILESH on 8 Jan 2024
Dear Renee ,Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

6/10 Okay

Harold

Travelled with family
Disliked: Staff & service, property conditions & facilities
We stayed for two nights. No housekeeping for the second night. Would have been nice to a tidy room with a bed made and maybe a fresh towel on the second night. The breakfast pictures show a waffle maker. There is no waffle maker. Bread only, no bagals, no English muffins. No muffins
Stayed 2 nights in Dec 2023
Response from NILESH on 8 Jan 2024
Dear Harold,Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our guests to ensure every stay is memorable.As you shared in your review, this was not the case for you, and for this, we do apologize. Our guests are the heart of our business, and we understand you’re feeling disappointed about No housekeeping on second day , breakfast .Please know we’d like to make this right for you. And if you’d like to discuss your experience further, we would love to have the opportunity to earn your trust again.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

4/10 Poor

Michael, Edmonton

Stayed 1 night in Dec 2023
Response from NILESH on 3 Jan 2024
Dear Micheal, Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our guests to ensure every stay is memorable.As you shared in your review, this was not the case for you, and for this, we do apologize. Our guests are the heart of our business, and we understand you’re feeling disappointed in details . Once again, on behalf of our team, I extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit. As mentioned, please reach out to me directly at n.dhamankar@coasthotels.com if you would be willing to give us another chance to turn your experience around. It would be such a pleasure to personally welcome your back.Thank you.Nilesh DhamankarGeneral Manager

4/10 Poor

Shannon

Stayed 1 night in Dec 2023
Response from NILESH on 28 Dec 2023
Dear Shannon ,Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.We would be grateful if you could share your contact details with us so that we can understand your concerns better and ensure your future experiences are nothing short of exceptional.If I can be of assistance in the future. Nilesh DhamankarGeneral Manager

10/10 Excellent

Ashleah

Stayed 4 nights in Dec 2023
Response from NILESH on 8 Jan 2024
Dear Ashleah,Thank you for the outstanding rating and amazing feedback! We are pleased to hear that you enjoyed your stay,We look forward to seeing you again on your next trip to the Coast Hinton Hotel .Sincerely,Nilesh DhamankarGeneral ManagerCoast Hinton Hotel

10/10 Excellent

Collin

Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 stars
Stayed 1 night in Dec 2023
Response from NILESH on 7 Dec 2023
Dear Colin, Thank you for the outstanding rating , We hope your experience at Coast Hinton Hotel was a memorable one.We are pleased to hear that you enjoyed your stay. Thank you again for taking the time to share a review with us. We would love the opportunity to exceed your expectations and hope to see you again at Coast Hinton Hotel very soon.Best regards,Nilesh Dhamankar General Manager

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from NILESH on 7 Dec 2023
Dear Jorge, Thank you for your valuable feedback. We hope your experience at Coast Hinton Hotel was a memorable one.We are pleased to hear that you enjoyed your stay. Thank you again for taking the time to share a review with us. We would love the opportunity to exceed your expectations and hope to see you again at Coast Hinton Hotel very soon.Best regards,Nilesh Dhamankar General Manager

10/10 Excellent

Vishal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It Was A Good Location To Stay Before Visiting Jasper.
Stayed 1 night in Nov 2023
Response from NILESH on 7 Dec 2023
Dear Vishal, Thank you for your valuable feedback. We hope your experience at Coast Hinton Hotel was a memorable one.We are pleased to hear that you enjoyed your stay. Thank you again for taking the time to share a review with us. We would love the opportunity to exceed your expectations and hope to see you again at Coast Hinton Hotel very soon.Best regards,Nilesh Dhamankar General Manager

4/10 Poor

Gordon

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Heater was so noisy I could not sleep
Stayed 1 night in Nov 2023
Response from NILESH on 1 Dec 2023
Dear Gordon , Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our guests to ensure every stay is memorable.As you shared in your review, this was not the case for you, and for this, we do apologize. Our guests are the heart of our business, and we understand you’re feeling disappointed about Heater Noise . Please know we’d like to make this right for you. And if you’d like to discuss your experience further, we would love to have the opportunity to earn your trust again.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

Nitesh

Liked: Amenities
The front desk lady she was very helpful
Stayed 1 night in Nov 2023
Response from NILESH on 28 Nov 2023
Dear Nitesh,Thank you for the outstanding rating and amazing feedback! We are pleased to hear that you enjoyed your stay,We look forward to seeing you again on your next trip to the Coast Hinton Hotel .Sincerely,Nilesh Dhamankar General Manager Coast Hinton Hotel

10/10 Excellent

Frank

Travelled with partner
ok
Stayed 1 night in Nov 2023
Response from NILESH on 28 Nov 2023
Dear Frank, It was a pleasure to host you during your recent trip to Coast Hinton Hotel . Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team, Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

4/10 Poor

Christopher

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Out dated room. Booked a single room, got a two bed room. Horrible shower head. Heat wouldn’t turn down. Tv doesn’t work with remote in room.
Stayed 1 night in Nov 2023
Response from NILESH on 22 Nov 2023
Dear Christopher,Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our guests to ensure every stay is memorable.As you shared in your review, this was not the case for you, and for this, we do apologize. Our guests are the heart of our business, and we understand you’re feeling disappointed about outdated room and tv remote was working & shower head . Please know we’d like to make this right for you. And if you’d like to discuss your experience further, we would love to have the opportunity to earn your trust again.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

2/10 Terrible

Candice

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty bathroom was really dirty plug-ins didn’t work breakfast was unplugged and cold
Stayed 2 nights in Nov 2023
Response from NILESH on 21 Nov 2023
Room was dirty bathroom was really dirty plug-ins didn’t work breakfast was unplugged and cold

6/10 Okay

richard

Room smelled of cigarettes. Breakfast was poor. Advertised breakfast showed pictures of waffle maker, etc, none of which were present. Only load of bread, toaster, a few microwaved omelettes, one breakfast sausage…that was pretty much it for breakfast. Quite disappointing.
Stayed 1 night in Nov 2023
Response from NILESH on 21 Nov 2023
Dear Guest,Thank you for staying with us at Coast Hinton Hotel,We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.If I can be of assistance in the future. Sincerely,Nilesh Dhamankar General Manager Coast Hinton Hotel

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly a great spot. HWY is a little noisey but to be expected. Great people working here. Custiner service seems to be a priority which is sometging I haven't experienced in a long while. Also the Korean restaurant in the lobby was trully impressive. I will be back
Stayed 1 night in Nov 2023
Response from NILESH on 21 Nov 2023
Dear Guest,Thank you for the outstanding rating and amazing feedback! We are pleased to hear that you enjoyed your stay,We look forward to seeing you again on your next trip to the Coast Hinton Hotel .Sincerely,Nilesh Dhamankar General Manager Coast Hinton Hotel