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Reviews of Outpost Inn

3 out of 5
Outpost Inn
790 North 4th St, Highlands, NC

Reviews

8.2

Very good

Rating 10 - Excellent. 103 out of 198 reviews" "
Rating 8 - Good. 45 out of 198 reviews" "
Rating 6 - Okay. 25 out of 198 reviews" "
Rating 4 - Poor. 15 out of 198 reviews" "
Rating 2 - Terrible. 10 out of 198 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

frederick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many bright lights at night. Need dark shades in room 9
Stayed 2 nights in May 2024

10/10 Excellent

Frances

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute place to stay! Updated and only minutes from Highlands shops and restaurants.
Stayed 1 night in Apr 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint little Inn just outside Highlands downtown aptly named the Outpost. The Inn features nicely decorated , comfortable rooms and laid back ambiance. We enjoyed the outside firepit and the lobby living room area which were great places to relax after a day of hiking and site seeing. The staff was accommodating and responsive and I would go back
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Stayed 1 night in Apr 2024

8/10 Good

Deborah

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was beautiful and cozy. I highly recommend this place!
Stayed 1 night in Mar 2024

10/10 Excellent

geraldine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Wells ( now the Outpost Inn). The room was very clean and nicely decorated. Lots of attention to detail and the staff was very welcoming. We will definitely be back- highly recommend this inn.
Stayed 1 night in Mar 2024

8/10 Good

Shellie

Liked: Cleanliness, property conditions & facilities
We would stay there again.
Stayed 2 nights in Mar 2024

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the wells hotel. Don’t book, its a completely different place using the wells name.
Stayed 1 night in Mar 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Kenneth

Liked: Cleanliness, property conditions & facilities, room comfort
Winter visit to Highlands
Hotel recently changed name and appears to be undergoing room renovation. No one at front deck for check in. Call number on door and eventually someone showed up. Did not receive txt or email with check in instructions. Rooms were pretty nice and clean. Comfortable bed, gas fire place. Hotel has lots of potential.
Stayed 1 night in Feb 2024

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and well kept, enjoyed the complimentary champagne , easy 10 minute walk to town
Stayed 1 night in Feb 2024
Response from Outpost on 3 Feb 2024
Thank you so much for staying with us! See you again soon!

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place! So welcoming and comfortable
Stayed 1 night in Jan 2024
Response from Outpost Team on 3 Feb 2024
I am so glad that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Comfy bed, good shower, good heat, big tv.
Stayed 1 night in Jan 2024

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

GARY, Buford

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This property is not as pictured. The pictures I booked based off of were clean, white, cozy, wine and cheese in the lobby, and a fireplace in every room...what we got was a lobby with no staff present the whole stay, a room with a deer head over the bed and retro metal patio chair for seating. The fireplace did not work and the only way to turn the lamp off was to unplug it. It was at least clean, but nit what we expected.
Stayed 2 nights in Dec 2023

6/10 Okay

Hunter

Our room had some maintenance issues that need to be dealt with especially for the rate we paid. The lobby was closed and torn apart apparently for remodeling. We were not made aware of this when making our reservation.
Stayed 1 night in Dec 2023

2/10 Terrible

Richard

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Great stay near shopping district.
Stayed 1 night in Dec 2023

10/10 Excellent

kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful! Quiet and local to downtown.
Stayed 2 nights in Dec 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It was good.
Stayed 1 night in Dec 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, room comfort
Mountain getaway
NO SIGN OUT FRONT OF LOCATION. PARKING SOME WHAT TRICKY. ROOM WAS OK. NOT A GOOD VALUE FOR WHAT WE PAID.
Stayed 2 nights in Dec 2023

4/10 Poor

Lynn

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
So disappointed. While claiming to be a “hotel”, there was no one on site other than cleaning staff at any time. Had we needed something, someone from another property 20-30 minutes away would supposedly drive over. The room smelled like a mixture of moth balls and mold deterrent. The fireplace - a key reason I booked this overpriced room - was out of order. (We were not told this in advance.) The doors, which we were assured would lock automatically, did not lock unless you manually locked the door from the inside and held the handle perfectly still when closing the door, There were shared toiletries in the shower (full size, already open/used). You drive on a muddy gravel road to get to a tiny parking lot. There is a trash can on the porch of the laundry room that attracted a sizable black bear that I encountered when I went to get something from our car. The only positive things I can say was that it was clean, the towels and bedding were a nice quality, and the shower had good water pressure. Maybe it will improve under new ownership.
Stayed 1 night in Dec 2023

2/10 Terrible

Douglas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived we couldn't find a sign for the Hotel, turns out the hotel had been sold (apparently some time ago) and was undergoing renovations, very slowly. Girl at checkin told me that the fireplace in our room wasn't working. We paid extra for a room with a fireplace! She said that the room was alraedy discounted so she couldn't make an adjustment. There was a piece of paper taped to the wall saying not to use the fireplace that they were undergoing testing. Paper was old and worn and obviously nothing was being done. Why wouldn't they have the fireplaces working in below freezing weather? Room was cold - heat pump was very noisy. Could also hear people upstairs tramping around - no idea what they were doing! Old venetian blinds on windows that letin lots of light at night - were also not very private. Obvious poor workmanship and lack of maintenance. Sink in bathroom was separating for the wall, poor trim throughout. During our stay some of the other rooms blinds were left open and we could see what appeared to be renovated rooms that were not occupied. Desk clerk did not offer us any of those. Pathways were covered with decking - all worn and some broken places - dangerous! Even if they assured me that I could get a renovated room I'm not sure I would stay there again. Obviously not trustworthy - certainly appeared they were lying about several things. Don't ruin your stay in Highlands with this place.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Quaint and peaceful
This hotel is amazing. Quaint and comfortable. Perfect spot for our stay. The office is rarely staffed. We got in late, past 6PM, office was closed however we never received a key code for our reservation. This was a Hotels.com error. We booked hoping to have the fireplace only to arrive to the fireplace having a note stating the fireplaces are out of order. Simple fixes. We were very comfortable in a beautiful surrounding. Knowing all of these items can easily be fixed. Being so close to downtown was perfect for our stay.
Stayed 2 nights in Nov 2023

6/10 Okay

Nabil

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Amenities
We went in December and there were many vacant rooms, which made it very quiet. The climate control system in the room was difficult to control. It was either too hot or too cold. Also, the gas fireplace, which is an attractive feature of the room, was not functioning. There was a printed note taped to the fireplace stating the fireplace should not be turned on. Our friends, who stayed in another room had the exact same printed note on their fireplace. The property should have told all of us that the fireplaces were all broken so that we could have made a better choice on where to stay in the area. It was disappointing to pay that much money for a room with a wonky climate control system and a broken charm feature of the room.
Stayed 1 night in Dec 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint place to stay.
Stayed 1 night in Dec 2023

8/10 Good

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, but needs a couple of comfortable chairs. Parking area is very rough.
Stayed 1 night in Nov 2023

6/10 Okay

S

Liked: Cleanliness, staff & service
Nice place, but reserved because of the fireplace and discovered it wasn’t working and was not offered a partial refund.
Stayed 1 night in Nov 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
nice property. quiet and comfy. only negative: we went to the front desk for our free glass of champagne upon our arrival at 5:30pm and the office was closed for the day, though they had indicated the office was open until 6:00.
Stayed 1 night in Nov 2023

4/10 Poor

Briana

Travelled with partner
Liked: Cleanliness, staff & service
Very noisy.. made it hard to sleep. Other than that it wasn’t too bad.
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful room.
Stayed 1 night in Nov 2023

4/10 Poor

Stephen a

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Oct 2023

2/10 Terrible

DENNIS

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m writing to voice my extreme disappointment with the Wells Hotel property. I’m a former guest at the other property- the Highlander Mountain House and thoroughly enjoyed that stay. The Wells Hotel is a mess. Apparently they are remodeling the place and should have closed during, but instead stayed open. Our room had no closet, no hangers, the bathroom is tiny- with no counter space, there’s a hole in the wall where a wall hanger was supposed to be? a blank wall with a nail where I assume a missing picture is supposed to be. The whole room needs paint. There are no amenities - the lobby area is often unstaffed, and a joke. All this for $400 a night! It’s even more disappointing in light of their other property. We asked to stay in another room - but the place fully booked. My wife and I travel often, domestic and internationally and being charged $400 per night for this room and this place is just not acceptable.
Stayed 2 nights in Oct 2023

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness
Property was beautiful in the mountains.
Stayed 1 night in Oct 2023

10/10 Excellent

Clay

Stayed 1 night in Oct 2023

8/10 Good

chris

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Emma

Liked: Cleanliness
Stayed 2 nights in Oct 2023

4/10 Poor

Jonathan, West Columbia

Disliked: Staff & service
Advertised fireplace was know to be non-operational by all staff and we were only notified an hour before arrival. This has obviously been a problem for a while. Refrigerator was broken. They did bring another one the next day. Ants. Sofa and chair had large stains on them. Office was locked most of the time and we only saw an attendant just as we were leaving. For nearly $300/night, they need to step it up.
Stayed 2 nights in Oct 2023

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Jarvis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was not even close to what was advertised. Would not ever book again. The desk clerk (Amy) was exceptionally nice and helpful and made the stay tolerable.
Stayed 1 night in Oct 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness
This place could be great. But seems to have settled for average. Not a bad stay by any means but nothing to crow about either.
Stayed 2 nights in Oct 2023