King Room with a Shower
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Reviews of Trailborn Highlands

2.5 out of 5
Trailborn Highlands
96 Log Cabin Lane, Highlands, NC

Reviews

7.2

Good

Rating 10 - Excellent. 59 out of 202 reviews" "
Rating 8 - Good. 57 out of 202 reviews" "
Rating 6 - Okay. 44 out of 202 reviews" "
Rating 4 - Poor. 23 out of 202 reviews" "
Rating 2 - Terrible. 19 out of 202 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

5.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Steve

Disliked: Cleanliness, property conditions & facilities
Hotel is in a great location close to downtown Highlands, but it needs major renovations. Clerk stated that the hotel will be closing for 6 months for a complete makeover.
Stayed 2 nights in Nov 2023

10/10 Excellent

matheu

Liked: Staff & service
Close enough to the town and rooms were fine.
Stayed 1 night in Nov 2023
Response from High on 1 Dec 2023
Thank you for your positive feedback!

8/10 Good

Diana

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Highlands Inn Lodge on 30 Nov 2023
Thank you for taking the time to provide us with your feedback!

10/10 Excellent

Selene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Highlands Inn Lodge on 30 Nov 2023
Thank you for taking the time to provide us with your feedback!

2/10 Terrible

William T.

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Failed to be advised the property is closing. TV/Internet did not function properly. The furniture was damaged. The appliances in kitchen were damaged. The keyless entry from the courtyard did not function. Maintenance never showed up after requesting. The hot water was Luke warm at best. Bugs in the room, dead but albeit they were present. We attempted to find another hotel but all were booked due to holiday. The heat would not regulate and the room stayed icy cold. Very disappointed in the conditions verses the advertisement.
Stayed 5 nights in Nov 2023
Response from Highlands Inn Lodge on 30 Nov 2023
I am very sorry to hear that your experience was not as what you had expected and will inform the staff. We are currently undergoing renovation and look forward to your next visit to see all the new changes! Thank you for your candid feedback.

8/10 Good

jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is old but location is great.
Stayed 2 nights in Nov 2023
Response from Highlands Inn Lodge on 30 Nov 2023
Thank you for taking the time to provide us with your feedback!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good stay!
The staff was nice and helpful. Good location to downtown. Had a great stay.
Stayed 3 nights in Nov 2023
Response from Highlands Inn Lodge on 21 Nov 2023
Thank you for taking the time to leave a positive review of our hotel. We are thrilled to hear that you enjoyed your stay with us and that our location was convenient for you. We appreciate your kind words and hope to have the pleasure of welcoming you back soon.

6/10 Okay

Russell

Travelled with group
Liked: Cleanliness, staff & service
Lower level rooms had a sour smell. Continental breakfast would be great. Looking forward to upcoming remodeling.
Stayed 2 nights in Nov 2023
Response from Highlands Inn Lodge on 21 Nov 2023
Thank you for your feedback. We are also very excited about our upcoming renovations. And, we look forward to welcoming you back for your future travels to Highlands.

6/10 Okay

Terri

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Ok but a little tired
Hotel was ok ish. Could use a good scrubbing Bit dated. It was fine for a one night stay. If going to stay for longer would look for upgrades.
Stayed 1 night in Nov 2023
Response from Highlands Inn Lodge on 21 Nov 2023
Thank you for your review. We are preparing for renovations and look forward to welcoming you back to experience our upgrades.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Very enjoyable stay. One thing though, the property could use a little updating. Other than that, I would definitely stay again.
Stayed 1 night in Nov 2023
Response from Highlands Inn Lodge on 21 Nov 2023
Thank you for your review. I am glad to hear that overall, your experience was positive. We are very excited about our upcoming renovation and look forward to welcoming you back in the future.

8/10 Good

James

Stayed 1 night in Nov 2023

10/10 Excellent

Mitzi

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Amenities
Great for pets
Response from Highlands Inn Lodge on 14 Nov 2023
Thank you for the positive feedback and for choosing our hotel. We are happy to hear that we are great for your pets.

8/10 Good

Robert

Stayed 3 nights in Nov 2023
Response from Highlands Inn Lodge on 30 Nov 2023
Thank you for taking the time to share with us your feedback!

8/10 Good

joseph, LAKE WYLIE

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the fireplace in the room. Thermostat on hvac unit did not work would not turn heat off no matter the setting. Unit just kept running and overheated the room.
Stayed 2 nights in Nov 2023
Response from Highlands Inn Lodge on 6 Nov 2023
Thank you for your positive comments and we are pleased that you had a good stay overall. However, we apologize for the inconveniences that you experienced during your stay and will be working towards continual improvements.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet room with a friendly staff. The property is dated but affordable, especially for the location.
Stayed 1 night in Nov 2023
Response from Highlands Inn Lodge on 6 Nov 2023
We appreciate your feedback and are glad to hear that you had a positive experience with our staff. We are currently preparing to undergo renovations and hope to welcome you back in the future.

10/10 Excellent

Michael

Friendly front desk staff.
Stayed 1 night in Nov 2023
Response from Highlands Inn Lodge on 3 Nov 2023
Thanks so much for your feedback.

10/10 Excellent

Mickie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Highlands Inn Lodge on 3 Nov 2023
Thank you for your feedback!

10/10 Excellent

Mary Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Highlands Inn Lodge on 4 Nov 2023
Thank you for providing your feedback!

8/10 Good

Thomas

Stayed 1 night in Oct 2023
Response from Highlands Inn Lodge on 21 Nov 2023
Thank you for your review.

10/10 Excellent

Jane Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Value in the lovely Highlands. Walkable 1 mile Plus to shops. Enjoyed Yoga Highlands close by. Great dining and waterfalls. Spacious room, comfy bed, older bath but clean. Lobby lounge area had great mtn views
Stayed 2 nights in Oct 2023
Response from y on 1 Nov 2023
Dear Guest,Thank you for taking the time to give us feedback about your stay. Our location in Highlands, NC is one of the many things we are proud of! We look forward to seeing you again!

8/10 Good

Brenda

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good
The hotel was clean and comfortable. We had a good stay. There was an "old" odor that was understandable with its age. The structure hasn't been updated in a very long time and could use some TLC but it was good for our friends wedding weekend stay.
Stayed 2 nights in Oct 2023
Response from Highlands Inn Lodge on 30 Oct 2023
Thank you for your feedback. We are glad to hear that you enjoyed your stay. We are very excited for our upcoming renovation and hope to be able to welcome you back for your future travels to the area.

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Highlands Inn Lodge on 30 Oct 2023
Thanks so much for your feedback.

6/10 Okay

Wyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent for short stay
Utilitarian hotel, well located, friendly, very helpful front desk staff. Free, coffee and tea available 24/7 in Lobby.
Stayed 1 night in Oct 2023
Response from Highlands Inn Lodge on 30 Oct 2023
Thanks so much for your feedback. We are glad to hear that you enjoyed our location and friendly staff.

10/10 Excellent

Charles

Travelled with family
Liked: Property conditions & facilities
Great location and quiet and affordable. Needs a little updating beds and bathroom lighting.
Stayed 2 nights in Oct 2023
Response from Highlands Inn Lodge on 30 Oct 2023
Thanks so much for your feedback. We are very excited about our upcoming renovations.

8/10 Good

Stoycho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, beautiful scenery.
Stayed 2 nights in Oct 2023
Response from Jess on 28 Oct 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Patricia

Stayed 1 night in Oct 2023
Response from Highlands Inn Lodge on 14 Nov 2023
Thank you for your feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The Highlands Inn Lodge is conveniently located in walking distance from town and affordably priced, which is why we are return guests. We were last there 5-6 years ago. We appreciated the cleanliness and friendliness of the staff, and the bed was comfortable. At least on our floor/hallway, the hotel is in need of updating, with worn carpet, bed quilt and walls. Some basic painting/repapering and flooring would make a huge difference. While clean, the worn rooms and hallways felt dark and a little dingy. The outdoor jacuzzi and fireplace were closed down, and there is nowhere to gather outdoors. The heater in our room worked but the thermostat did not, so either on and hot, or off. This issue was not a problem for us this visit and we reported it the the front desk on departure, and may be an exception rather than a trend. I hope to see the owner invest in this property that has such good potential to be a lovely place to stay.
Stayed 2 nights in Oct 2023
Response from Highlands Inn Lodge on 24 Oct 2023
Thank you for your feedback as we are heading into a complete renovation of our property. We look forward to welcoming you back for your future travels to the Highlands area.

4/10 Poor

Thomas

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is very old and tired. Bedding was worn and stained and sheets don't seem to have been washed. I could see multiple hairs from other people on them. The cleanliness of the rest of the room was OK.
Stayed 1 night in Oct 2023
Response from Highlands Inn Lodge on 23 Oct 2023
Thank you for your feedback. We are sorry to hear that your stay was not as expected. We will be reviewing your concerns with our housekeeping department. As we move forward towards our upcoming renovations.

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities
Had a good visit
Stayed 2 nights in Oct 2023
Response from Highlands Inn Lodge on 20 Oct 2023
We are glad that you enjoyed your stay.

6/10 Okay

Linda

Disliked: Amenities
Clean room but unkept property for Highlands. Kind of dated furniture for the location . Hot tub not in service and non inviting out door space for busy time of year. No phones or clock in room, very limited TV channels , mattress was old and concave, no towels or coffee in room when checked in and housekeeper seemed busy on personal call in hall. Could be a very nice busy hotel with right management and staff that cares and looks professional.
Stayed 2 nights in Oct 2023
Response from Highlands Inn Lodge on 18 Oct 2023
Thank you for your feedback as we are preparing for our complete renovation.

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Paid for courtyard view, there was no courtyard, just two chairs outside the room viewing parking lot.
Stayed 3 nights in Oct 2023
Response from Highlands Inn Lodge on 18 Oct 2023
Thank you for your feedback as we are preparing for a complete renovation.

10/10 Excellent

Richard

Stayed 1 night in Oct 2023
Response from Highlands Inn Lodge on 5 Nov 2023
Thank you for your feedback!

10/10 Excellent

Mauricio

Stayed 1 night in Oct 2023
Response from Highlands Inn Lodge on 16 Oct 2023
Thanks so much for your feedback!

8/10 Good

Bernard

Liked: Cleanliness, staff & service, room comfort
Nice hotel but dated
Room was clean but facility needs updating. TV was small and no channel guide. Bath needed minor superficial repairs. No breakfast service on site. I understand the facility is about to be renovated and my issues were already addressed in the renovation plans. I would stay here again.
Stayed 1 night in Oct 2023
Response from Highlands Inn Lodge on 12 Oct 2023
Thanks so much for your feedback. We are excited about our upcoming renovations, and we look forward to welcoming you back in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Highlands Inn Lodge on 27 Oct 2023
Thank you for your feedback.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay
Stayed 2 nights in Oct 2023
Response from Highlands Inn Lodge on 10 Oct 2023
Thank you for your feedback.

8/10 Good

Warren

Stayed 1 night in Oct 2023
Response from Marie C on 10 Oct 2023
Thank you for your feedback.

8/10 Good

Debbie

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are older and can use an update. Several spiders in the corners. Staff were awesome and very helpful.
Stayed 3 nights in Oct 2023
Response from Highlands Inn Lodge on 9 Oct 2023
Thank you for your review! We truly appreciate your kind words about our staff. We are currently preparing for a complete update in our upcoming renovations.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much improved!!!
Have stayed here before. Could tell they were struggling to improve the conditions and service. I give them an excellent rating because the have come a long way in two years. Employees including desk people were much more helpful and courteous. The rooms were cleaner and fresher. We will stay here again. Wayne H.
Stayed 1 night in Oct 2023
Response from Highlands Inn Lodge on 9 Oct 2023
We are delighted to hear that our hotel has been part of your visits to the Highlands area. We are glad that our efforts are being noticed as we progress forward towards our complete renovation. We can't wait to welcome you back in the future for your future travels.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Highlands Inn Lodge on 6 Oct 2023
Thank you for your feedback!

10/10 Excellent

Jacques

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs helpfulness When stay had to be cut ; due to changes
Stayed 4 nights in Sep 2023
Response from Highlands Inn Lodge on 4 Oct 2023
Thank you for your feedback!

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Highlands Inn Lodge on 3 Oct 2023
Thank you for your feedback.

8/10 Good

Eve

Liked: Cleanliness, staff & service
We liked that it was not on the main strip and was quiet. We liked the courtyard door to the hotel room. The bed had a huge dip in the center, we both rolled into the middle and it was not comfortable. I asked the front desk about it and they said they are about to do a large renovation. They said that they took room 009 out of service until the redo.
Stayed 1 night in Sep 2023
Response from Highlands Inn Lodge on 3 Oct 2023
Thank you for your review.

8/10 Good

gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 1 night in Sep 2023
Response from Highlands Inn Lodge on 3 Oct 2023
Thank you for your feedback.

6/10 Okay

Corey

Travelled with family
Liked: Staff & service
Disliked: Amenities
The only benefit here is that it is inexpensive and close to town. The hotel is old, dingy and the room cleanliness is questionable. The front desk staff was very friendly.
Stayed 3 nights in Sep 2023
Response from Highlands Inn Lodge on 3 Oct 2023
Thank you for your comments. Your feedback is valuable as we are preparing for our upcoming remodel. We are glad that you found our staff very friendly. We hope to welcome you back in the future.

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Highlands Inn Lodge on 26 Sept 2023
Thank you for your feedback.

8/10 Good

Roberto

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Highlands Inn Lodge on 25 Sept 2023
Thank you for your feedback.

10/10 Excellent

Jason

Stayed 1 night in Sep 2023
Response from Highlands Inn Lodge on 27 Oct 2023
Thank you for your feedback.

6/10 Okay

Gary

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel and rooms are very outdated. The room we reserved with 2 beds was confirmed but wasn’t available when we arrived at 6pm because the room hadn’t been cleaned and no one was there to clean it. My sister-in-law slept on an uncomfortable pull out bed instead of the bed we paid for. There were broken outlet covers and the TV did not work.
Stayed 1 night in Sep 2023
Response from Highlands Inn Lodge on 15 Sept 2023
We appreciate you taking the time to provide us with feedback of your stay. I am very sorry to hear that the room type booked was not available, and the upgraded room did not provide the comfort needed. This feedback is important as we move forward in providing comfort for our guests.