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Reviews of Crowne Plaza Hotel Hickory, an IHG Hotel

3.5 out of 5
Crowne Plaza Hotel Hickory, an IHG Hotel
1385 Lenoir Rhyne Blvd Se, Hickory, NC

Reviews

7.6

Good

Rating 10 - Excellent. 289 out of 839 reviews" "
Rating 8 - Good. 264 out of 839 reviews" "
Rating 6 - Okay. 149 out of 839 reviews" "
Rating 4 - Poor. 87 out of 839 reviews" "
Rating 2 - Terrible. 50 out of 839 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Cameron

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Old need to be updated, staff was not friendly, changed a 250 deposit that was supposed to be returned in 3-5 business days it still hasn’t been return almost a month just not a good stay for the price
Stayed 1 night in May 2024

10/10 Excellent

duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Pool was ice cold and staff was rude
Stayed 1 night in May 2024

10/10 Excellent

Nathalie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and helpful. This was my first time staying in the area. They gave me landmarks to look for at turns when traveling to stores. Having the landmarks was a great help even when using GPS. We were having a meeting there. Everything was set up and ready in our meeting rooms when we arrived.
Stayed 2 nights in May 2024

6/10 Okay

Cheryl

Business traveller
Hotel is dated and not very clean. I did not feel comfortable staying there.
Stayed 2 nights in May 2024

10/10 Excellent

Tonya

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I liked it , it was comfortable & nice the only thing I didn’t like was the microwave didn’t work, water was coming off around the faucet every time you turned it on. Other than that I slept well .
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in Hickory
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely and the staff are great! The only thing I didn't like was the loud traffic outside our window.
Stayed 1 night in Apr 2024

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 1 night while visiting with family. The kids enjoed the pool. I wish the sauna had been open. The front desk clerk was very friendly and helpful. But...wow, the bed was AMAZING. I had such good sleep that I was fully rested by 6:30 am. I'm not a morning person. We had a lovely stay and will be back!
Stayed 1 night in Apr 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Bed was very comfortable and the room was clean. We were disappointed there was no free coffee or breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Mazikeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was the absolute best! Extremely helpful and pleasant. If im wver passing through again this will be my hotel of choice
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

QINGMIN, Newark

Stayed 4 nights in Jan 2024

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 6 nights in Mar 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024

6/10 Okay

Jan Marie

Travelled with family
Liked: Amenities
Just was old and out dated
Stayed 1 night in Mar 2024

8/10 Good

Craig

Stayed 3 nights in Mar 2024

10/10 Excellent

John

8/10 Good

jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Stacey, Gainsville

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NEVER EVER Will i make a reservation with this property! Checked in & paid for my nigts stay. Provided 2 occupied rooms. Ten we were told to leave because the had to occupancy ! 8PM AT NIGHT I HAD TO SCRAMBLE TO LOCATE LODGING
Stayed 2 nights in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Save your money, anywhere but here
Torn wall paper, old and decrepit furnishings, reeked of cheap and old, no USB charging ports, this is 2024 right? Shower faucet did not work correctly would fluctuate between hot then suddenly freezing cold by itself. Did not feel safe, Zero privacy, so loud that it sounded like we were staying in the pits at the Daytona 500. Completely awful. Rather sleep in the car.
Stayed 1 night in Feb 2024

8/10 Good

Morgan

Stayed 2 nights in Feb 2024

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Desaray

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel with poor customer service
It took me over an hour to get checked in. The lady at the front stated we don't have a digital card being that you prepaid. I can't get a hold of anybody so you need to call. I called hotels.com and then messaged hotels called the customer service. The lady then proceeded to act like she was getting dizzy and so a guy named Donald had to step in for her. He was very nice but didn't know what was going on because that's not his usual place in the hotel. Then the lady proceeded to say sarcastic things like I'm glad it's you on the phone and not me while she got snacks from the snack area and ate them. Meanwhile, I'm just stuck in limbo waiting. The hotel was clean, it is on a very noisy road.
Stayed 1 night in Jan 2024

6/10 Okay

Taylor

Travelled with family and small children
Liked: Amenities
Staff was nice. Little outdated and room smelled like smoke.
Stayed 1 night in Jan 2024

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

William

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Graeme

Stayed 1 night in Dec 2023

4/10 Poor

Angela

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Crowne Plaza-Hickory NC
Room was clean overall. Very noisy-all night long with doors slamming and beating on walls. Keurig didn’t work in room. Paid for breakfast and was told it was not included even though it was paid in reservation. Room overpriced.
Stayed 1 night in Dec 2023

10/10 Excellent

Tim

Stayed 1 night in Nov 2023

8/10 Good

Lisa A

Liked: Cleanliness, staff & service, property conditions & facilities
I really like the size of the lobby area and all the sitting areas. It was decorated nicely for the holidays. The bed was very comfortable and the bath towels were soft and thicker than most other hotels of this category.
Stayed 2 nights in Nov 2023

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff served above and beyond
Stayed 1 night in Nov 2023

2/10 Terrible

Nhia

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
Housekeeping did not come in and clean up replace dirty towels. Had to use old towels. Broken faucet with severe leak. Water leaked all over the sink
Stayed 2 nights in Nov 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean place. Lots of restaurants near by and the mall is right across the way! 🙂
Stayed 1 night in Nov 2023

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convienent to everything.
Stayed 1 night in Nov 2023

10/10 Excellent

Zane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Lauren

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Although the staff was great the hotel it self was subpar. The outside rooms made you feel like you were sleeping next to a race track. And i understand the hotel can't control traffic but i would not recommend if you are looking to get some rest.
Stayed 2 nights in Nov 2023

8/10 Good

Randy

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Kathy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
this property had an amazing front desk person, Jesse I think. He went out of his way to be helpful. But the rest of the place was falling apart, smelled back and wasn't contemporary at all! Sell it to a lower brand and get your brand off this building.
Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service
All of the staff were very nice, polite, and helpful. Although there were limited choices, The food was excellent. We ate in the bar area the first night and had the buffet breakfast on Sunday. Stayed over a weekend in a room on the side of he main road. I don’t know if there was a car show in the area or if it’s routine on weekend nights but cars were racing and peeling out on the main road well into the middle of the night. It made it very difficult to get any sleep. The bathroom was EXTREMELY small.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and clean. It had a heated indoor pool which was great for our kids. Only downside was online it said they had options for a free crib/pack n play but when inquired about, they advised they do not offer same.
Stayed 1 night in Oct 2023

6/10 Okay

Elizabeth

Travelled with family
Disliked: Property conditions & facilities
I’m sure there is a refresh/update coming soon. Convenient but the “drag racers” we a little distracting. Breakfast was great.
Stayed 2 nights in Oct 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Always a great place to stay. We stay here many times a year. Love it.
Stayed 2 nights in Oct 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Katrinia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DECEPTION!
I didn't check in or stay the night that I booked. This hotel is a deception from the pictures online. I did not feel safe or comfortable after riding around the property. A room with exterior entrance..ABSOLUTELY NOT! And there were overgrown bushes near the doors. I WASTED $130!! Definitely not worth that much anyway!
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew, Wilmington

Stayed 1 night in Oct 2023