Reception

Reviews of La Quinta Inn & Suites by Wyndham Hesperia Victorville

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 477 out of 1002 reviews" "
Rating 8 - Good. 282 out of 1002 reviews" "
Rating 6 - Okay. 96 out of 1002 reviews" "
Rating 4 - Poor. 75 out of 1002 reviews" "
Rating 2 - Terrible. 72 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in May 2024
Response from Manager on 25 May 2024
Hello Kathy,We appreciate your feedback and are glad to hear our location was convenient for your stay. Should you have any further comments or concerns, please don't hesitate to reach out to our management team.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would be nice to have larger parking area when pulling a small trailer, not very comfortable parking on the street.
Stayed 1 night in May 2024
Response from Manager on 23 May 2024
Hello David,We appreciate your feedback regarding the parking situation and will make sure to pass it along to our management team for future improvements. Thank you for staying with us and we hope to welcome you back again soon.

10/10 Excellent

Rita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2024
Response from Manager on 22 May 2024
Hello Rita,We appreciate your feedback and are glad you had a positive experience during your stay with us. Thank you for choosing our hotel.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Id book rooms here again.
Stayed 2 nights in May 2024
Response from Manager on 14 May 2024
Hello Miranda,We're delighted to hear you enjoyed your stay with us! Your satisfaction is our top priority and we look forward to welcoming you back in the future for another memorable experience.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 13 May 2024
Hello Maria,We're elated to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Gabriela

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We Got Here Pretty Late, The Lady At The Front Desk Was Super Nice && Very Helpful! We Would Definitely Come Back!
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Gabriela,We are delighted to hear that you had a positive interaction with our front desk staff. Your kind words are appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 8 May 2024
Hello Rafael,We're thrilled you had a fantastic experience at our hotel! Please let us know if there's anything else we can do for you in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 4 May 2024
Hello Joseph,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience at our hotel.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible
Stayed 3 nights in Mar 2024
Response from Manager on 30 Apr 2024
Hello Kathy,We appreciate your feedback on our hotel's accessibility. Our team always aims to provide a comfortable experience for all guests. If you have any further inquiries or require assistance, please feel free to reach out to our front desk staff. Thank you for choosing to stay with us.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Kathy,We appreciate your feedback about our hotel's accessibility. We take all guest reviews seriously to continually improve our services. Feel free to contact our management team directly with any further comments or concerns.

4/10 Poor

BRIAN, SAN YSIDRO

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property had a television that was not functional; the remote for the TV did not allow for changing inputs, and there was no signal. Additionally, when I attempted to call the front desk, I discovered that the phone was also inoperative.
Stayed 2 nights in Apr 2024
Response from Manager on 30 Apr 2024
Hello BRIAN, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. We encourage guests to report any issues they encounter during their stay so that they can be promptly addressed. Please feel free to reach out to our management team to discuss your experience further. Your feedback is invaluable in helping us improve our services for future guests.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Young lady that checked us in was polite and professional
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Juan,We appreciate your kind words about our staff members. Your feedback is valuable to us as we constantly strive to provide excellent service to all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Benjamin Jr

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, Quick check in and clean room keep up the good work.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Benjamin Jr,We're thrilled to hear you enjoyed a smooth check-in process and a clean room during your stay with us. Your kind words motivate us to maintain our high standards. Thank you for taking the time to share your positive experience with us.

8/10 Good

Steve

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
close to the freeway-lots of noise
Stayed 2 nights in Mar 2024
Response from Manager on 16 Apr 2024
Hello Steve, We're sorry to hear that you found the freeway noise disruptive during your stay. Our location near the freeway offers convenience for many guests, but we understand that it may not be ideal for everyone. Your feedback is valuable to us and will be shared with our team for further consideration. We hope you were still able to enjoy your overall visit with us.

10/10 Excellent

Barbara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was excellent with our reservation. Room was ready when we got there.
Stayed 1 night in Mar 2024
Response from Manager on 10 Apr 2024
Hello Barbara,We appreciate your kind words about our front desk team and efficient check-in process. It's great to hear that your room was prepared upon arrival. We hope you had a comfortable stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was recently renovated and kept clean. The room was very spacious and had almost everything we needed. The restroom was nicely stocked with amenities and the shower was good. The room had two TVs but one remote which controlled both, so it was a bit confusing to use them. AC and heating was excellent for handling the cold weather outside. The lobby had a small shop for snacks and water but the prices were a bit inflated. All in all, I would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Eric, We are pleased to hear you enjoyed our recently renovated and clean hotel room with ample space and well-stocked amenities. We appreciate your feedback regarding the TV remote control and have noted your comments about the lobby shop prices. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Excellent

Gary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk that checked us in was very helpful & pleasant. It was a pleasure dealing with her.
Stayed 3 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Gary,We are delighted to hear that you had a positive interaction with our check-in staff. Providing exceptional service to our guests is a top priority for us. Your praise for our clerk is truly appreciated, and we look forward to welcoming you back on your next visit.

8/10 Good

Nancy

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It was a nice stay. Bed was relatively comfortable
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Nancy,We are delighted to hear that you enjoyed your stay with us and found the bed comfortable. We appreciate your feedback and hope to welcome you back in the future for another pleasant experience.

4/10 Poor

Wyatt

Liked: Staff & service
Disliked: Cleanliness
Our room smelled musty and the bathroom was dirty
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Hello Wyatt, We apologize for any inconvenience you experienced during your stay. Your feedback is important to us and will be shared with our housekeeping team for further improvement. We appreciate you bringing this to our attention so we can continue to enhance the guest experience. Thank you for choosing to stay with us.

4/10 Poor

Julio

Business traveller
Disliked: Cleanliness, property conditions & facilities
I will never stay there again. Receptionist@buckinghampm.com were noce bit the property needs better maintenance.
Stayed 2 nights in Mar 2024
Response from Manager on 29 Mar 2024
Hello Julio, Thank you for taking the time to share your feedback with us. We value your input and will take your comments into consideration for future improvements. If you have any further concerns, please don't hesitate to reach out to management directly.

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The mixer in the shower faucet was broken. It was either all hot or all cold. This was unacceptable and dangerous. When we informed the staff, they were aware of the problem and had rented the room anyway. A complete disregard for safety and comfort. They did not apologize or offer a refund.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Christine, We apologize for the inconvenience you experienced and appreciate you bringing this to our attention. We will share your feedback with our team to ensure better guest experiences in the future. It is important to us that all our facilities are well-maintained for the safety of our guests.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Oscar,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Good

Bob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good 👍
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Bob,We are pleased to hear that you had a satisfactory stay with us. We appreciate your positive feedback and hope to welcome you back in the future for an even better experience.

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello James, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service
Off 15frwy @ bear valley rd - very busy intersection, socio-economically challenged.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello James,Thank you for sharing your feedback. We value all guest perspectives and will take your comments into consideration for future improvements.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible
Stayed 3 nights in Feb 2024
Response from Manager on 30 Apr 2024
Hello Kathy,We appreciate your feedback and are glad you found our hotel accessible. Our team strives to ensure all guests have a comfortable stay. Thank you for choosing our hotel for your trip!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Francisco,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager at this property is amazing! So kind and helpful
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello lisa,We are pleased to hear that you had a positive experience with our manager during your stay. Providing excellent service to our guests is our top priority. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team.

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Guadalupe,We're thrilled to hear you had a wonderful experience at our hotel! We are always here to welcome you back for another fantastic stay!

6/10 Okay

Des

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on 9 Mar 2024
Hello Des,We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any specific feedback you may have from your recent visit. We value your input and strive to make improvements based on guest experiences.

2/10 Terrible

Maresha

Horrible!!! The room was disgusting for me and my family to stay . I checkout couldn’t even stay one night .. never will I rent here again
Stayed 1 night in Mar 2024
Response from Manager on 7 Mar 2024
Hello Maresha, We apologize for your experience. Guest feedback is valuable and helps us improve our services. If you would like to discuss your stay further, please don't hesitate to reach out to our management team. We appreciate your time in sharing your concerns.

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was easy. Room was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello Madison,We are delighted to hear that you found our check-in process easy and enjoyed a clean and comfortable room during your stay. It's great to know you had a positive experience with us. If you have any more feedback or would like to share further details about your stay, please feel free to reach out to us.

8/10 Good

Mamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They ran out of waffle mix on my second day
Stayed 3 nights in Feb 2024
Response from Manager on 1 Mar 2024
Hello Mamie, We regret to hear about the inconvenience you faced during your stay. Your feedback is appreciated as it helps us improve our services for future guests. For any further concerns, please don't hesitate to reach out to our management team directly.

4/10 Poor

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Our room was soooo close to te highway.... other than that everything was great. Just askfor a room as far from the highway as possible
Stayed 3 nights in Feb 2024
Response from Manager on 27 Feb 2024
Hello Marty, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay overall. Should you choose to stay with us again, feel free to request a room farther away from the highway for a quieter experience. We appreciate your recommendation and hope to welcome you back soon.

10/10 Excellent

Jayne, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Jayne,Thank you for staying with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Susan,We are delighted to hear that you had a wonderful stay with us! If you have any further feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Michele,We are delighted to hear that you had a wonderful stay with us! If you have any further feedback to share, please don't hesitate to reach out to us.

10/10 Excellent

Alejandro, Hermiston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast checking,clean room and nice shower with shampoo,conditioner and body wash with nice smells
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Alejandro,We are thrilled to hear that you enjoyed the efficiency of our check-in process, room cleanliness, and bathroom amenities. Your positive feedback is greatly appreciated as we strive to provide excellent guest experiences. Thank you for choosing our hotel for your stay!

4/10 Poor

JOSEPH

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
So so place
Some staff is rude, so so breakfast, and the internet is flaky.
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello JOSEPH, We appreciate your feedback and regret to hear about your experience. Your concerns will be shared with the team for improvement. We hope you can give us another chance to exceed your expectations in the future.

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Feb 2024
Response from Manager on 23 Feb 2024
Hello Elias,We're delighted to hear you had an excellent stay with us. We strive to provide all our guests with a memorable experience. Should you have any further feedback or need assistance, feel free to get in touch with our management team.

10/10 Excellent

Manpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Manpreet,We are delighted to hear that you had a fantastic experience at our hotel! We look forward to welcoming you back soon for another wonderful stay.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are wonderful and the rooms are very clean
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Jennifer,We appreciate your kind words about our staff and room cleanliness and are thrilled to hear you had a pleasant stay. Your feedback motivates us to maintain our high standards. Thank you for sharing your experience with us.

10/10 Excellent

Rachel

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We truly loved our stay. We love that the rooms are very spacious. The lighting is perfect in every from & the beds & bedding are soo very comfy.
Response from Manager on 20 Feb 2024
Hello Rachel,We are thrilled to hear that you enjoyed our spacious rooms, perfect lighting, and comfortable bedding during your stay. Your feedback is greatly appreciated, and we hope to welcome you back again soon for another relaxing experience.

10/10 Excellent

Dwayne

Travelled with group
Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Dwayne,We are delighted to hear that you had a fantastic experience during your stay with us! We hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Ronald,We're delighted to know you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly.

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!
It was very pleasant, wish we could get coupons for our next stay.
Stayed 1 night in Feb 2024
Response from Manager on 16 Feb 2024
Hello Israel,Thank you for your kind words about your stay with us! We appreciate your feedback and value your loyalty. Please feel free to reach out to our management team for any future promotions or discounts. We look forward to welcoming you back soon!

6/10 Okay

Adelina

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is perfect, very clean, very elegant, the breakfast was delicious, lots of variety. The only bad thing is that it smelled a lot of marijuana. all night with a horrible I woke up headache but I give the hotel a 10 very clean beautiful Top quality shampoo and conditioner
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Adelina, Thank you for your kind words about our hotel. We're pleased to hear that you enjoyed our cleanliness, elegance, and delicious breakfast with a wide selection. We apologize for any inconvenience caused by the odor you experienced. We will certainly look into this matter further to ensure a comfortable stay for all our guests.

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Dustin,Thank you for choosing our hotel for your stay! We appreciate your perfect rating and are thrilled to hear that you had a wonderful experience. We hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Brittany, Hesperia

Stayed 3 nights in Feb 2024
Response from Manager on 13 Feb 2024
Hello Brittany, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly with any specific issues you encountered during your stay. We strive to provide excellent service and would like to address any concerns you may have. Please contact us at your convenience.

10/10 Excellent

Luis

Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Luis,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future.