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Reviews of Shendish Manor Hotel & Golf Course

3.5 out of 5
Shendish Manor Hotel & Golf Course
London Road, Apsley, Hemel Hempstead, England

Reviews

8.2

Very good

Rating 10 - Excellent. 306 out of 729 reviews" "
Rating 8 - Good. 259 out of 729 reviews" "
Rating 6 - Okay. 96 out of 729 reviews" "
Rating 4 - Poor. 44 out of 729 reviews" "
Rating 2 - Terrible. 24 out of 729 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Parmilla, NEW YORK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. Great place to stop over if you need a nice and clean place to stay.
Stayed 3 nights in Apr 2024
Response from Shendish Manor on 15 May 2024
Hi Parmilla,Thank you for taking the time to provide feedback regarding your stay. We are pleased to read that all aspects of your stay were enjoyed.

6/10 Okay

Mark

Stayed 1 night in Apr 2024
Response from Shendish Manor on 15 May 2024
Hi Mark,Thank you for your feedback regarding your recent stay. We apologise that you were disappointed by some aspects of your stay. Your comments have been passed to the relevant Department Managers for review.

4/10 Poor

Nick

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Arrived after booking a superior room with view only to be given an attic room with skylights with no curtains. The room was also stifling hot due to a broken radiator outside the room. Was then moved to what should’ve been a better room but that was again far too hot for this time of year and the heating in the rooms is not adjustable and there was no fan in the room so had to get one sent to up. Around ten o’clock the internet dropped out so could not watch the telly as they run off the internet only with very limited channels. Decor is very tired with wall paper hanging off in places. Don’t be seduced by the exterior as this hotel is poor and is over priced. Will definitely not be returning.
Stayed 1 night in May 2024
Response from Shendish Manor on 3 May 2024
Hi Nick,Thank you for your feedback regarding your recent stay. We apologise that you were disappointed by some aspects of your stay. Your comments have been passed to the relevant Department Managers for review.

10/10 Excellent

Leonie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for a night away although the balance of a quiet setting is you are a taxi journey away from alternative food options. Always a good standard of cleaning with big rooms that can be cold so if you like it warm take an extra layer. No modern touches like USB sockets but the ancient ironing board near a mirror and socket does serve better than some hotels for putting your hair straighteners on! Bedding not luxurious but ok and have always had a good hot and powerful shower with a detachable head which is a bonus. Requesting a room not on the main corridor is recommended to avoid noisy foot traffic at night.
Stayed 1 night in Apr 2024
Response from Shendish Manor on 26 Apr 2024
Hi Leonie,Thank you for your feedback regarding your recent stay. We apologise that you were disappointed by some aspects of your stay. Your comments have been passed to the relevant Department Managers for review.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shendish Manor on 26 Apr 2024
Hi Thomas,Thank you for your feedback regarding your recent stay.

8/10 Good

Stephen

Travelled with partner
Liked: Staff & service, amenities
Great bath, unmaintained in places
Stayed 1 night in Mar 2024
Response from Shendish Manor on 3 Apr 2024
Hi Stephen,Thank you for your feedback regarding your recent stay. We apologise that you were disappointed by some aspects of your stay. Your comments have been passed to the relevant Department Managers for review.

10/10 Excellent

Enes

Stayed 2 nights in Feb 2024
Response from Shendish Manor on 3 Apr 2024
Hi Enes,Thank you for taking the time to provide feedback regarding your stay. We are pleased to read that all aspects of your stay were enjoyed.

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff.
Lovely hotel and staff. But bed was uncomfortable, wifi was non existant and tv didnt work.
Stayed 1 night in Feb 2024
Response from Shendish Manor on 20 Mar 2024
Hi Michael, Thank you for your feedback. We apologise that you found the bed uncomfortable, along with issues surrounding your use of the WIFI and TV. We are however, pleased to read that you found the staff and hotel lovely. We do aim to resolve any issues as quickly as possible and I hope the team were able to assist if you did bring these issues to our attention.We hope to see you again.

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location for Harry Potter Visit
Nice Hotel, good food, friendly staff, some beds a bit dated.
Stayed 2 nights in Feb 2024
Response from Shendish Manor on 20 Mar 2024
Hi Craig, Thank you for your feedback. We apologise that you found the beds dated, we have passed this feedback to the housekeeping team to review. We are pleased to read that you found the hotel nice, along with good food and the staff friendly. We look forward to welcoming you back.

10/10 Excellent

Natalie

Stayed 1 night in Feb 2024
Response from Shendish Manor on 20 Mar 2024
Hi Natalie, We appreciate the time you have taken to provide a rating for your stay.

8/10 Good

NEIL

Stayed 1 night in Feb 2024
Response from Shendish Manor on 20 Mar 2024
Hi Neil,We appreciate the time you have taken to provide a rating for your stay.

10/10 Excellent

Olu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shendish Manor on 20 Mar 2024
Hi Olu, We appreciate the time you have taken to provide a rating for your stay.

8/10 Good

Al

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful settings, great breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffexcellent
As usual the hotel and staff were really good the only points that I would make were please put a diagram of heating controls somewhere in the room as the air on heating is a bit confusing, and rooms could do with a comfortable chair
Stayed 4 nights in Dec 2023

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Manor House
Beautiful and comfortable. Enjoyed my stay here. Only feedback would be better signage or lighting to reception would be helpful as we arrived in the dark and went in the wrong door and couldn’t find reception.
Stayed 1 night in Dec 2023

8/10 Good

Jane

Stayed 1 night in Dec 2023

10/10 Excellent

Joby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Christmas time in room 2 of the main manor house - the staff couldn’t have been nicer and more accommodating. The grounds are quite simply stunning - felt like a mini Downton Abbey. Breakfast was delicious and the coffee was piping hot. Water pressure in the shower was incredible. The property is a little tired, but that adds to its charm. For the price you can’t beat the experience in the area.
Stayed 2 nights in Dec 2023

10/10 Excellent

georgette

Liked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Roger

Get breakfast early
Having spent the day travelling we came down to breakfast at around 8:50. We got the impression that they were clearing away breakfast around us. There was no fruit salad although my wife was offered an apple instead. The juice machine is awful and despite the note regarding pushing water though the machine, the quality of the juice was almost undrinkeable. There was no decaff coffee option other than sachets of instant coffee. In this day and age it is amazing that no thought has been given to this. Even cheaper establishments that use similar coffee machines have a decaff option. I cannot believe that you cannot provide a cafetiere for customers who have to avoid caffiene. It all really detracted from what would have been a pleasant stay. Needless to say we had to make sure we were down early the next day to ensure we didn't feel rushed out.
Stayed 2 nights in Dec 2023

6/10 Okay

Philip

Stayed 1 night in Dec 2023

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet overnight. Large comfortable room. Air con for heat and cold.
Stayed 1 night in Dec 2023

8/10 Good

Amanda

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Needs updating!
Very poor lighting in the bedroom. Extractor fan not working. Heating was poor when it was -2 and the bathroom radiator didn’t work. Generally needs updating and was apparently the ‘new wing.’ Only stayed as it was convenient for a works party. Staff were friendly on check in.
Stayed 1 night in Dec 2023

4/10 Poor

Doug

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A poor experience
I have stayed at this hotel before, but this time the room was freezing, whatever I did with the air-conditioning control just made the air blow colder. There was a lot of noise, to the extent it was impossible to sleep. A very bad experience.
Stayed 1 night in Nov 2023

8/10 Good

Charlette, Fort St John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was super cold and we couldn't get it warmed. The lady at reception showed us that there was a power switch on the wall to be turned on before we could use the remote. Took a long time to warm the room. On the positive side, the lady came to help immedietly when asked. I also loved the towel warmer.
Stayed 1 night in Nov 2023

10/10 Excellent

Ian

Stayed 1 night in Nov 2023

8/10 Good

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Recommended
A nice hotel with decent sized room. Only let down was the mattress with was just of poor quality.
Stayed 1 night in Nov 2023

10/10 Excellent

Venise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Karen

Disappointed
Very small double bed within fitted wood surround and smelt musty
Stayed 1 night in Oct 2023

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived fairly late so stayed in our room watching TV with a bottle of wine, so didn't see much of the hotel. No complaints though, nice stay.
Stayed 1 night in Oct 2023

8/10 Good

Ian

Stayed 1 night in Oct 2023

8/10 Good

Ian

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

A

Liked: Staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Alice

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shendish is a lovely property with and accommodating and friendly staff. Would absolutely stay again.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good breakfast and friendly staff.
Stayed 1 night in Sep 2023

8/10 Good

Melanie

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Pleasant stay
Just an overnight stay which was pleasant. Breakfast good, drinks expensive. Decor needs attention and with the lift now gone in the Manor House makes a stay in this side of the property impossible for less mobile and should be mentioned when booking. Flush in toilet terrible and pan needs a good clean. All in all I would stay again and hope management read comments and act on them.
Stayed 1 night in Sep 2023

10/10 Excellent

Stuart

Stayed 2 nights in Sep 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Good location, nice breakfast. Rooms look a bit tired.
Stayed 2 nights in Sep 2023

6/10 Okay

sue

Liked: Cleanliness, staff & service, room comfort
Quiet nights sleep
Great budget stay if you need something around Hemel Hempstead! Great night sleep very quiet
Stayed 1 night in Sep 2023

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Our superior room was large and comfortable. We expected bottles of water in our room. Also, thete was no body lotion or hand cream.
Stayed 1 night in Sep 2023

8/10 Good

richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standing in its own grounds it was amazingly quiet with plenty of free car parking...the bedrooms were fine and for an extra £7 the full English breakfast a bargain...all around excellent value
Stayed 2 nights in Sep 2023

6/10 Okay

Neil

Liked: Room comfort
A bit disappointing
The outside looks amazing , inside it needs some TLC. In the public corridors , wall paper peeling off , worn carpets . In the bathroom , shower screen not sealing so need to put towels down to soak up the water on the floor. No extractor fan working , so difficult to use the mirror after. No mirror above the dressing table . Scroll top wooden bed looks lovely , but constantly stubbing our toes in the protruding feet. Self service breakfast was over cooked and not hot . The fried eggs were rubbery and over cooked , the mushrooms must have had a pot of salt dropped in them .
Stayed 2 nights in Sep 2023

10/10 Excellent

R

Liked: Staff & service, property conditions & facilities, room comfort
Large period rooms
Super rooms in the manor house with a large bathroom. Roll top bath and powerfull rainfall shower would nook again.
Stayed 1 night in Aug 2023

8/10 Good

Sarah

Stayed 1 night in Aug 2023

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Double Room (Four Poster) Lovely room with good maintenance and tidy. Nice environment nearby.
Stayed 2 nights in Aug 2023

10/10 Excellent

colin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Louise Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Tranquil setting, lovely large room.
Stayed 1 night in Jul 2023

6/10 Okay

Yaswant

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased.
Very pleasant. Really enjoyed. Away from city. Very nice.
Stayed 1 night in Jul 2023