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Reviews of Scandic Grand Central Helsinki

4 out of 5
Scandic Grand Central Helsinki
Vilhonkatu 13, Helsinki

Reviews

9.4

Exceptional

Rating 10 - Excellent. 770 out of 1083 reviews" "
Rating 8 - Good. 241 out of 1083 reviews" "
Rating 6 - Okay. 47 out of 1083 reviews" "
Rating 4 - Poor. 13 out of 1083 reviews" "
Rating 2 - Terrible. 12 out of 1083 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Biswajit

Business traveller
The service at reception desk at checkout was terrble. The clerk refused to give me a receipt fór my stay because I had prepaid. So I cannot submit a travel claim with a receipt. No slippers in the room. The hotel said I had to buy one. Breakfast was mediocre. Lot of food but some items missing. No facility for eggs to order. Only greek yoghurt available. Whole place was very impersonal. The only good thing is location
Stayed 4 nights in May 2024
Response from Taija on 23 May 2024
Dear Biswajit, thank you for staying with us, and for the review. Sorry to hear you were disappointed in so many ways. Unfortunately we were not able to give you the receipt, since you have paid the accommodation through the agency, you will get the receipt from them. I'm sorry if we were not able to explain this situation here on the spot. The room type you had chosen (standard) does not include slippers, but slippers are available in the shop. Happy to hear that you enjoyed the location. Wish you all the best! Taija Pehkonen, Hotel Manager

10/10 Excellent

bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property.. rooms , location, staff and food were amazing.. great value for money
Stayed 2 nights in May 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice historical building renovated well for hotel. Easy access to all of Helsinki center and train, bus, tram travel. Excellent breakfast.
Stayed 1 night in May 2024

10/10 Excellent

David Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
It’s a simply fantastic place to stay! The breakfasts are wonderful too!
Stayed 7 nights in May 2024
Response from Taija on 23 May 2024
Dear David Jonathan, many thanks for staying with us, and for your kind review! We're very pleased to hear you had a great stay. Hope we may welcome you soon again to our hotel! Best regards, Taija

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an absolutely beautiful hotel. The rooms are spacious with comfy beds and lovely big shower rooms. Good wardrobe space and plenty of pillows. The location is brilliant, it's literally next door to the station and from this point everything is easy to find. Despite being next to the station we didn't really hear the trains, the odd rumble but nothing that would affect sleep. We also couldn't hear the bus station outside either as our room was at the front of the hotel. The staff were extremely helpful and explained everything really well. Excellent breakfast selection and plenty of it. I also used the sauna which was delightful after a long day walking round the city. Also beautifully clean and well presented. We couldn't have been happier with our stay. Only one thing was missing. No kettle or tea and coffee in the room.
Stayed 4 nights in Apr 2024
Response from Reception on 3 May 2024
Dear Helen, Thank you for your time to leave us such wonderful review. We're glad to hear you enjoyed your stay with us. Our location is indeed brilliant, you can get easily here from everywhere. We'll share your feedback with other departments too. In standard rooms, the kettle set is not part of amenities but we'll bring it upn request. If you want to make sure, you'll have it ready in the room for your next trip, we recommend to book one of our Superior rooms.Hope to see you back soon!Best regards,Tea

10/10 Excellent

Oren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Perfect breakfast, beautiful rooms.
Stayed 2 nights in Apr 2024
Response from Taija on 17 Apr 2024
Dear Oren, thank you so much for your kind words! I'm happy to hear you had a great stay with us! Welcome soon again! Best regards, Taija

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, very clean, great location, good breakfast
Stayed 1 night in Apr 2024
Response from Reception on 15 Apr 2024
Dear Matthew,Thank You for your review and feedback!We are happy to hear that you liked our hotel.

10/10 Excellent

Catherine, Tiburon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, unique property connected to the train station which has views into and around the train station. Very convenient location to trains coming to and from the airport, etc. and walking distance to the major sights and shopping area in Helsinki. Amazing breakfast!! So many fresh, delicious choices. Nice bar with a small dinner menu and an upscale restaurant. Very helpful people in reception who can give guidance on local sights and directions. I hope to have the chance to return to Helsinki and stay at Scandic Grand Central.
Stayed 1 night in Apr 2024
Response from Reception on 15 Apr 2024
Dear Catherine,Thank You for Your feedback and review!We are so happy hear that You enjoyed staying with us! Hope to see You again!

10/10 Excellent

Rana Shawell, Silver Spring

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Undoubtedly, the most brilliant hotel experience in my many European travels! Highly recommend.
Stayed 5 nights in Apr 2024
Response from Taija on 17 Apr 2024
Dear Rana Shawell, how nice to hear! Thank you for staying with us, and for your kind words! I truly hope we may welcome you soon again to our hotel! Best regards, Taija

10/10 Excellent

howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully renovated building with great history and well preserved charm with a modern upgraded tone Location is central as the name states, located at the train station Building is from 1909 I think and build quality is massive so you will not feel or hear trains or the train station A beautiful place
Stayed 3 nights in Apr 2024
Response from Taija on 17 Apr 2024
Dear Howard, thank you, I'm so pleased to hear you appreciated the history of the building. You are right, it is from 1909 and it is amazing how soundproof the thick walls are. Eliel Saarinen did a great job designing this building! Hope we may welcome you to our hotel some day soon again! Best regards, Taija

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend!!
Stayed 2 nights in Apr 2024
Response from Taija on 17 Apr 2024
Dear Monica, thank you so much, I'm pleased to hear you enjoyed your stay with us! Thank you for your recommendation. Hope we may welcome you soon again to our hotel! Best regards, Taija

10/10 Excellent

Itamar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Taija on 20 Mar 2024
Dear Itamar, many thanks for visiting us, and for sharing the wonderful review. Happy to hear your stay was a success. Hope to see you soon again! Best regards, Taija

10/10 Excellent

josilu, Alexandria

Excellent m!
Stayed 1 night in Mar 2024
Response from Taija on 20 Mar 2024
Dear josilu, thank you so much, happy to hear you had an excellent stay with us! Welcome soon again! Best regards, Taija

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in winter. Convenient to everything
Stayed 4 nights in Feb 2024
Response from Taija on 20 Mar 2024
Dear John, thank you for staying with us, and for the wonderful review! I hope we may welcome you soon again! Maybe also in the summer? Best regards, Taija

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent staff, fine breakfast. We will be back.
Stayed 1 night in Feb 2024
Response from Taija on 27 Feb 2024
Dear John, thank you so much, I'm so pleased to hear! Welcome again soon! Best regards, Taija

10/10 Excellent

Nickie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Taija on 27 Feb 2024
Dear Nicki, thank you so much, happy to hear you enjoyed your stay! Best regards, Taija

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like the cool room. Very comfortable for sleeping. Very clean and eco-friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Always stay here when I travel to Helsinki on business. Great location and the hotel always lives up to expectation.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jamey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a wonderful old charm with a modern sumptuous twist. The breakfast was really good. Loads to choose from.
Stayed 3 nights in Jan 2024

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This hotel is lovely. I only stayed for one night. It is right next to the train station, lots of shops and restaurants. The buffet breakfast was delightful with a huge variety of foods.
Stayed 1 night in Jan 2024
Response from Taija on 17 Jan 2024
Dear Elizabeth, thank you so much, I'm very pleased to hear that you enjoyed your stay with. I really hope we may welcome you soon again to our hotel! Best regards, Taija

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Taija on 17 Jan 2024
Thank you so much, I'm pleased to hear you had a wonderful stay with us! Best regards, Taija

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the Scandic Grand Central. The location was very convenient for transport to and from the airport by train and also for sightseeing and restaurants. The room was clean and comfortable. I like the hotel and room decor. Breakfast buffet had a huge variety of tasty food and plenty of seating even on the weekend when it was extra busy.
Stayed 6 nights in Dec 2023
Response from Taija on 11 Jan 2024
Dear Gary, thank you so much for staying with us, and for the review. I'm so pleased to hear you enjoyed your stay, hope we may welcome you very soon again! Best regards, Taija

8/10 Good

Tuula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, comfortable rooms and lots of character
Stayed 1 night in Jan 2024
Response from Taija on 25 Jan 2024
Thank you so much, happy to hear you enjoyed our hotel. Welcome soon again! Best regards, Taija

10/10 Excellent

Nathaddeus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic comfortable stay
Hotel was very close to train station, great location and comfortable and clean rooms. Highly recommended! Breakfast was great too!
Stayed 2 nights in Dec 2023
Response from Taija on 25 Jan 2024
Dear Nathaddeus, thank you so much, happy to hear you had a great stay with us! Welcome soon again! Best regards, Taija

10/10 Excellent

Jenna

Stayed 3 nights in Jan 2024
Response from Taija on 17 Jan 2024
Thank you for the wonderful review, I appreciate it! Best regards, Taija

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish more hotels were like this.
Superb location, impeccable staff, clean, comfortable beds, so quiet in the room it's hard to believe anyone else is staying there, and the best hotel breakfast I've ever had.
Stayed 2 nights in Dec 2023
Response from Taija on 17 Jan 2024
Dear Toni, thank you so much, I appreciate your kind review. Happy to hear you had a lovely stay with us, in our precious hotel. Welcome soon again! Best regards, Taija

10/10 Excellent

XIAOYAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 1 night in Dec 2023
Response from Reception on 3 Jan 2024
Dear Xiaoyan,Thank You for your feedback! We are delighted to hear that you liked our hotel!

10/10 Excellent

DENISE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal! Everything about this property is a 5 star rating. The breakfast buffet is amazing so do not pass on it. The rooms are spacious and lovely. Great location for walking. The entire property is beautiful. Highly recommend.
Stayed 2 nights in Dec 2023
Response from Reception on 3 Jan 2024
Dear Denise,Thank You for your lovely feedback! We are very delighted to hear that you enjoyed your stay with us.Hopefully we'll see you again!

10/10 Excellent

Taru

Stayed 4 nights in Dec 2023
Response from Taija on 17 Jan 2024
Lämmin kiitos vierailustanne ja ystävällisestä arvioinnistanne! Tervetuloa pian uudelleen! Ystävällisin terveisin, Taija

10/10 Excellent

Kristina, Tampa

Stayed 1 night in Dec 2023
Response from Taija on 17 Jan 2024
Dear Kristina, thank you for staying with us! Happy to hear you enjoyed your stay! Best regards, Taija

8/10 Good

Jaana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel with a great location. Breakfast buffet is excellent with lots of choices. Rooms are very nice and comfortable. The things I missed were coffee/tea making facilities in the room which are standard almost everywhere nowadays, and a doormat to wipe the snow/slush from my shoes.
Stayed 1 night in Dec 2023
Response from Taija on 17 Jan 2024
Dear Jaana, thank you so much for staying with us, and for the wonderful review. We have the coffee/tea making facilities available in the superior room, and suites. For other room categories you can have one when requested. I hope we may welcome you to our hotel some day soon again! Bets regards, Taija

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Russell, Kedron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of Helsinki in a historic building. Breakfast was fantastic and plenty of options. Only constructive feedback is it is not easy to get in and out with suitcases due to there being a staircase at the front door. Some basic amenities were missing from the room like a kettle and tea cups which one would expect to have from the outset.
Stayed 2 nights in Dec 2023
Response from Taija on 17 Jan 2024
Dear Russell, thank you for staying with us, and for sharing your review! Our hotel building is over 100 years old, and used to be an office building. It is also protected by the Finnish Heritage Agency, and some of the architectural decisions may seem a little odd for us modern people. I'm happy to hear you enjoyed your stay, hope to see you soon again! Best regards, Taija

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Good location and overall a nice place. Our visit and experience was dampened by overzealous cleaning staff who had taken away children’s sweets they had just bought with their pocket money. We left the hotel with 2 sad boys.
Stayed 2 nights in Dec 2023
Response from Taija on 27 Dec 2023
Thank you for staying with us, and for the review. I heard about this unfortunate misunderstanding. The candy had been on the floor, and the housekeeper had thought that the candy had been thrown away, and considered it as trash. I'm really really sorry to hear about the children's disappointment. Our intention was to offer the kids some sweets from the reception, as an apology. I hope this apology was forwarded to you. Hope the boys will forgive us and we may welcome you some day again to our hotel! Best regards, Taija

10/10 Excellent

Leena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast, Great location. Clean and well appointed. My second stay and I will come back again, and again.
Stayed 1 night in Dec 2023
Response from Front Desk on 22 Dec 2023
Thank you very much for the great review. We're happy to hear you will be visiting us again. Welcome back!

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities
.
Response from Taija on 27 Feb 2024
Dear Agnieszka, many thanks for staying with us, and for the wonderful review! Welcome soon again! Best regards, Taija

10/10 Excellent

Paul, Minneapolis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast. Legendary.
Stayed 3 nights in Dec 2023
Response from Front Desk on 22 Dec 2023
Thank you for your review! We're very glad to hear you enjoyed the breakfast at our hotel. Welcome back anytime.

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location from which to explore Helsinki. The train station is right beside the hotel and the local buses and trams are a very short walk away. The hotel rooms are lovely, breakfast was excellent and the staff were very accommodating. I feel I could not have chosen a better place to stay in Helsinki.
Stayed 2 nights in Dec 2023
Response from Front Desk on 22 Dec 2023
Thank you very much for your kind review! We're so glad to hear you enjoyed your stay with us and liked the rooms. We'll be sure to share your praise with our hotel staff as well. We hope to see you visit us another time in the future.

10/10 Excellent

Myhanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to all ground transportations, shopping, and major sites. Breakfast was excellent with many choices. Room is nice and clean.
Stayed 2 nights in Nov 2023
Response from Taija on 8 Dec 2023
Dear Myhanh, thank you so much, I'm so pleased to hear you enjoyed your stay. Hope we may welcome you soon again to our hotel! Best regards, Taija

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, location and staff
Stayed 3 nights in Nov 2023
Response from Taija on 8 Dec 2023
Dear Craig, thank you so much, I'm pleased to hear you had a great stay with us. Hope we may welcome you to our hotel soon again! Best regards, Taija

10/10 Excellent

Greta

Stayed 2 nights in Nov 2023

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Taija on 27 Nov 2023
Dear Mauricio, many thanks for staying with us. Hope we may welcome you to our hotel soon again! Best regards, Taija

10/10 Excellent

Johan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at a great location with everything you can ask for.
Stayed 1 night in Nov 2023
Response from Taija on 27 Nov 2023
Dear Johan, thank you for the review, and for staying with us! I'm pleased to hear you found the location convenient to explore Helsinki. Welcome soon again! Best regards, Taija

8/10 Good

Svend-Einar

Liked: Cleanliness, staff & service, property conditions & facilities
The plus sides: lovely building, not so long opened so fresh decor and general feel. Breakfast is terrific though busy. Location is incredibly convenient for the station and central Helsinki sights. The downsides are quite minor: we could find no English language tv channel; and it was impossible to connect the phone to the tv because the WiFi in the room was v weak. And the downside of the location is that the area round the railway station can be a bit seedy and busy. We did not use the restaurant but the bar is fine if you like quite dark spaces. We were glad we were leaving and not arriving on a Saturday since the check in queue at 3pm when we left was enormous
Stayed 3 nights in Nov 2023
Response from Maarit on 21 Nov 2023
Thank you for your time to share your comments about your last stay with us.Gladly our hotel has been very full now days and there are lot of guest time having breakfast or making check-outs or check-ins in the rush hour. We have different options to avoid this type of situation but also same time it's hard to predict.Hope to have you back soon!Cordially,Front DeskMaarit

10/10 Excellent

Didier

Stayed 2 nights in Nov 2023
Response from Taija on 16 Nov 2023
Dear Didier, thank you for the kind review, I appreciate it. Happy to hear you enjoyed your stay with us! Best regards, Taija

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Finland hotel
Hotel with great location. Modern amenities, updated rooms. Excellent breakfast buffet.
Stayed 2 nights in Nov 2023
Response from Mikael on 13 Nov 2023
Good day,Great to hear you liked your visit here at Scandic Grand central Helsinki.I hope we will see again in the future!Best regards,Grand central reception staff

10/10 Excellent

GUILLERMO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ease, everything in the hotel is 5 stars. It is very well located close to everything. I recommend it and would return
Stayed 1 night in Nov 2023
Response from Mikael on 13 Nov 2023
Hello Guillermo,We appreciate your lovely feedback and would love to see you again some time soon here at Grand central!Best and warmest regards,Reception team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Stayed 1 night in Oct 2023
Response from Mikael on 13 Nov 2023
Hello,We are pleased to hear your stay went well here at Grand central!Best regards,Reception team

10/10 Excellent

GUILLERMO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Mikael on 13 Nov 2023
Great to hear you enjoyed your stay at our hotel!Best regards,Reception staff