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Reviews of Holiday Inn Express Hotel & Suites Hazard, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Hazard, an IHG Hotel
192 Corporate Dr, Hazard, KY

Reviews

8.0

Very good

Rating 10 - Excellent. 114 out of 274 reviews" "
Rating 8 - Good. 90 out of 274 reviews" "
Rating 6 - Okay. 32 out of 274 reviews" "
Rating 4 - Poor. 28 out of 274 reviews" "
Rating 2 - Terrible. 10 out of 274 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Shawn

Business traveller
Liked: Staff & service
Very nice and helpful people working there. Its been a couple of years since ive been to this hotel and it needs some maintenance.
Stayed 1 night in Apr 2024

10/10 Excellent

Beatrice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl who checked me in was efficient, and very kind. I appreciated her offering me water. I’m traveling for difficult reasons, and she made my day easier.
Stayed 1 night in Mar 2024

4/10 Poor

Storm

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Terrible Smell, horrible security
Rooms reeked of cigarette smoke. Door could be pulled open since it did not latch. Had to wedge a chair under handle and use top lock for safety. This was the second room after we had to switch from the smell in the first
Stayed 1 night in Jan 2024

8/10 Good

Inez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Kerry

Stayed 1 night in Jan 2024

4/10 Poor

Bill

Liked: Cleanliness
Double charge
Stayed 1 night in Dec 2023

4/10 Poor

Jon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023

4/10 Poor

Valerie

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our reservation was missing when we went to check in. I was able to show reservation on my phone to clerk, so we got our room and our rate eventually. The bathtub faucet dripped and the bathroom fan quit after a couple minutes of use. Though reported these issues did not get fixed.
Stayed 2 nights in Dec 2023

4/10 Poor

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The bed was uncomfortable but overall it was ok
Stayed 1 night in Dec 2023

6/10 Okay

Pamela

Business traveller, Travelled with partner
The breakfast was amazing! The lady who handled the breakfast area was nice and very clean. The day staff was cool. We stayed 4 nights/ 3 days my hubby got food poisoning from a local restaurant. Our car broke down and in between all of this happening we never received housekeeping. And we had asked Night Shift for towel change out and toilet paper never received it. We ended up having to buy some. Just felt like Night Shift stayed on there phone or smoked the entire shift
Stayed 2 nights in Dec 2023

2/10 Terrible

Ritchie

Disliked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

James

Travelled with family and small children
Liked: Amenities
Very uncomfortable beds! The bathroom door had a large hole on the inside.
Stayed 3 nights in Nov 2023

8/10 Good

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jeremy

Stayed 1 night in Nov 2023

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place sucks.
Nasty, run down. No service. No call from manager. Roaches
Stayed 2 nights in Nov 2023

8/10 Good

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to places
Stayed 3 nights in Oct 2023

4/10 Poor

Summer

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
When I checked in the room I booked was not a “real” room booked per the front staff. She was kind but could not accommodate my request for the room booked. She could not even change our rooms to a joined room because she didn’t know even if the hotel had joined rooms. Let me say that I am traveling with 4 family members and requested a suite to have us all together because I had my 84 year old, feeble grandfather with dementia with us. Expedia sold me this room as advertised with pictures of a suite having a 1 bedroom king bed and a second room with 2 queen beds and couch. I was put into two separate rooms and charged an extra $10 for having an extra person. I am trying to work with Expedia to correct the situation and false advertisement. This property is decent in the area. I am typically not a “Karen” but due to the situation of having my grandfather with me, it made the stay very difficult and unsafe. Please note that we tried to find other accommodations at the last minute after checking in but there were none available in the area. You may want to check with hotel first on rooms available and if they are “real” before booking with Expedia at this location.
Stayed 1 night in Sep 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful with taking care of our needs.
Stayed 3 nights in Jul 2023

2/10 Terrible

Donna

Travelled with family
Stayed 1 night in Jul 2023

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean an the hotel staff very friendly and free bottles of spring water was nice. Highly recommend
Stayed 5 nights in Jul 2023

10/10 Excellent

Pamela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Room was clean.
Stayed 1 night in Jul 2023

2/10 Terrible

Amanda, New Lebanon

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I was given a standard queen instead of the queen suite i reserved and paid for so I didn't have enough beds for the number of people in my group. They offered a rollaway bed and then 40 mins of waiting told me they were all gone. When i asked for extra comforters to make a floor bed they said they were out. Family members in other rooms had zero towels in their rooms. The ice machine on the 4th floor didn't work so we had to get it from the front counter. Lastly, it smelled strongly of weed. No adjustments were made to my bill. Do not stay here if you can help it.
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good experience. Clean room and staf was great.
Stayed 1 night in Jul 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service
Good enough
We reserved a Queen Suite because we had a fourth person and needed the extra bed. For some reason, we were moved to a Queen Standard and there were no Queen Suites left. This required an uncomfortable stay for one of our party on a brutally old rollaway mattress. Also, the toilet did not work reliably. The flush mechanism seemed jury-rigged and I had to fix it myself twice.
Stayed 3 nights in Jun 2023

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Decent hotel, needs some work
The hotel itself was fine. The room was clean and the bed was comfortable. However, my particular room had a bunch of broken tile in the floor of the bathroom floor (great for walking barefoot after a shower!) and the main light in bathroom did not work so it was very dark while using the shower or toilet. If these maintenance issues were resolved the room would have been fine. The hotel itself smelled like marijuana all through the elevator, down the hallways, and the smell even crept into my room. I’m not a prude, I don’t care if you smoke marijuana but the smell all through the place kind of sucks. I was worried the smell would get on my clothing before a business meeting the next day.
Stayed 1 night in Jun 2023

2/10 Terrible

Zach

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived and was given a room key. Went to the 4th flood and the key did not work. Returned to get the room key programmed, then back to the 4th floor. Although the card worked this time, the door was locked on the interior and we could not access it. I then returned to main level and they switched us to a different room. We then were able to finally gain access to a room. The following day, the card did not work and it had to be reprogrammed. The afternoon receptionist was less than approachable. We stay in this area quite often, and this was by far the worst experience I’ve had.
Stayed 2 nights in May 2023

2/10 Terrible

Staci

Stayed 1 night in May 2023

8/10 Good

David

Liked: Staff & service, amenities
Clean but starting to need some renovations especially flooring. The property was clean though and staff very friendly.
Stayed 1 night in May 2023

10/10 Excellent

James, Murfreesboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a funeral. It was easy to get to and it was clean and friendly and the breakfast was awesome
Stayed 1 night in Apr 2023

6/10 Okay

Hunter

Business traveller
Liked: Staff & service, amenities
The breakfast was great! However, the room itself had some issues.. Half of my blinds were missing and there was a streetlight directly outside my window, so I had a constant light shining into my room throughout the night. The bathroom door didn't shut and the shower was not clean when I showed up.
Stayed 1 night in Mar 2023

10/10 Excellent

Jean Luc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is ok
Stayed 3 nights in Mar 2023

10/10 Excellent

Robert

Stayed 1 night in Mar 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s comfortable
Stayed 1 night in Mar 2023

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean rooms. The pool was closed which was disappointing.
Stayed 1 night in Feb 2023

2/10 Terrible

scott

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was not operational. I did not get any warning. I had booked a suite and had my 5 children with me. Pool to be able to entertain them was of high importance. I did not stay at property Luckily I found a nearby hotel to accommodate.

6/10 Okay

Rhnea, Burlington Ky

Travelled with family
Liked: Cleanliness, staff & service
Clean. Wallpaper peeling. Missing art in our room. Toilet over flowed into the floor preventing us from showering.
Stayed 2 nights in Nov 2022

8/10 Good

Randall, Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Douglas T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really clean and nice. The staff was super friendly and knowledgeable. Thank you for the great stay☺️
Stayed 1 night in Oct 2022

8/10 Good

Kay

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was super nice!
Stayed 3 nights in Jul 2022

8/10 Good

Kristin, SCOTTSBURG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to highways. Good breakfast.
Stayed 1 night in Jul 2022

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. Our room was cleaned each dsy. The hotel staff were friendly and helpful. The breakfast was the best we've had at any hotel in a long time. This is an excellent place to stay.
Stayed 3 nights in Jul 2022

6/10 Okay

Lonnie

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We always stay at Holiday Inn Express. This one was one that would make me say, no more. The most upsetting thing was a roach. Our tv wasn’t working properly and Michelle came and helped us. She said this happens with all of the tv’s. She ended up getting another cord from another room. There is more but the one other time we mentioned it, we were not contacted by anyone. So why bother, right?
Stayed 1 night in Jul 2022

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The employees at the hotel were very friendly and seemed very cheerful.
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness
No towel rail in bath room, dirty rim of wash hand sink, small & cheap frige, no memo pad & pen, dirty coffe machine, narrow entrance & front lobby, etc.
Stayed 3 nights in Jun 2022

10/10 Excellent

Newton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel we stayed 2 nights and it was my 2nd time staying here
Stayed 1 night in Jun 2022

6/10 Okay

Jeffery

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Black mold in room
Stayed 2 nights in May 2022
Response from Barry, GM on 18 May 2022
Thank you for your review, we always appreciate hearing from our guests. Please come join us again.

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness, amenities
Smokers crowding entrance to hotel automatically downgrades property!
Stayed 3 nights in May 2022
Response from Barry, GM on 11 May 2022
Thank you for the review, we are glad you had a great stay. I am sorry to hear that people were smoking near the entrance, sometimes people disregard the designated smoking areas away from the building. Please come join us again.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was the best variety of food I have seen at this type of hotel. Everything was awsome.
Stayed 1 night in May 2022
Response from Barry, GM on 11 May 2022
Thank you very much for your review, we always appreciate when guest let us know they had a great stay. Please come join us again soon!