View from room

Reviews of Scenic Hotel Te Pania

4 out of 5
Scenic Hotel Te Pania
45 Marine Parade, Napier South, Napier

Reviews

8.8

Excellent

Rating 10 - Excellent. 527 out of 1000 reviews" "
Rating 8 - Good. 367 out of 1000 reviews" "
Rating 6 - Okay. 76 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 7 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Seonag

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While the property is dated, the rooms are clean, comfortable, and spacious. I particularly liked the comfortable chairs at the large picture windows looking over the water. Staff were great.
Stayed 2 nights in Feb 2024
Response from Katie S on 3 Mar 2024
Kia Ora Seonag, Thank you for the wonderful review. Our team will really appreciate receiving this. Kind regardsKatie Silcock

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Katie S on 3 Mar 2024
Kia Ora Lee, Thank you for the top marks!Nga mihi nui Katie Silcock

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast buffet was not very good and the coffee was awful
Stayed 2 nights in Feb 2024
Response from Katie S on 15 Feb 2024
Kia Ora Jennifer, I have taken your feedback on-board. Kind regardsKatie Silcock

10/10 Excellent

Leanne and Pete

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue and a lovely stay. Highly recommend
Stayed 2 nights in Feb 2024
Response from Katie S on 6 Feb 2024
Kia Ora Leanne, We really appreciate the wonderful review and hope to welcome you back again soon. Kind regards, Katie Silcock, GM

8/10 Good

Wendy, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient property. Easy access to laundry on property. Enjoyed the hot tub and outdoor pool.
Stayed 2 nights in Feb 2024
Response from Katie S on 6 Feb 2024
Kia Ora Wendy, Thank you for your review and comments. I am pleased that you enjoyed the Ocean Spa facilities across the road from the hotel. Use of the Gym at Ocean Spa is complimentary for guests; however, all other facilities are paid separately. We hope to see you back in Napier very soon. Kind regards, Katie Silcock, GM

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Katie S on 6 Feb 2024
Kia Ora Sandra, Thank you for your feedback! Kind regards, Katie Silcock,GM

10/10 Excellent

pasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was good and great staff. Would love to stay there again.
Stayed 1 night in Jan 2024
Response from Katie S on 6 Feb 2024
Kia Ora Pasha, Thank you for your review and your kind comments. We look forward to having you back! Nga mihi nui Katie Silcock, GM

10/10 Excellent

Tristram

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location as everything is within walking distance Beach 2min across the road/hot spas and pools directly opposite with complimentary access to gym Reception service was very helpful and requests were always attended to. Special mention to the girls in the restaurant who were absolutely delightful with 6 star service and the food is exceptional……these girls made our stay a much more pleasant experience, hotels that have staff who take pride in there presentation and customer service are what makes holidays truly amazing
Stayed 4 nights in Jan 2024
Response from Katie S on 15 Feb 2024
Kia Ora Tristram, Thank you for your wonderful review. I will make sure the team receive this feedback. We hope to welcome you back again in the future. Nga mihi niKatie Silcock

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has great views and is centrally located.
Stayed 2 nights in Jan 2024
Response from Mick Yuan, Assistant Manager on 17 Jan 2024
Kia Ora Mark,Thank you for your great review! We wish you all the best in 2024 and to see you again in the future.Nga mihi,Mick

2/10 Terrible

Rewi

Disliked: Cleanliness, staff & service, property conditions & facilities
We liked that location. The hotel was close to the shops. We disliked the attitude from the staff towards us. The room were surface clean. We could see dust and specks of rubbish on the floor before we got there. Vacumming not completed under the bedsx.
Stayed 2 nights in Jan 2024
Response from Mick Yuan, Assistant Manager on 10 Jan 2024
Kia Ora Rewi,Thank you for taking the time to review us online.I am glad to know that you enjoyed our location but sorry to read that you did not find our team helpful or our cleanness up to your standard. Hope our phone conversation provided assurance to you that we will improve in areas required.Thank you again Rewi. We wish you all the best in 2024!Nga mihi,Mick

10/10 Excellent

Mauro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect and you can easily walk to the marine parade, the war memorial, the centennial park and even the prison. There’s a hot pool complex in front of the hotel so that’s an option as well
Response from Mick Yuan, Assistant Manger on 8 Jan 2024
Dear Mauro,Thank you for your kind review.We wish you all the best and hope to see you again in the future.Kind regards,Mick Yuan

10/10 Excellent

Thi-kim-thuy

Stayed 3 nights in Dec 2023

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Fantastic location, walking distance to town, great views. Seems a little dated but still pleasant. A little loud due to ice maker and laundry but still enjoyed our stay.
Stayed 2 nights in Dec 2023
Response from Mick Yuan Assistant Manager on 3 Jan 2024
Kia Ora,Thank you for your kind review.We wish you a great 2024 ahead!Nga mihi,Mick YuanAssistant Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Balthazar

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and hotel
Stayed 1 night in Dec 2023
Response from Mick Yuan,Assistant Manager on 3 Jan 2024
Kia Ora Balthazar,Thank you for your kind review!We wish you all the best with 2024.Nga mihi,Mick YuanAssistant Manager

8/10 Good

Alison

Travelled with partner
The hotel is looking tired and in some areas not very clean. Our room had a large coffee stain on the carpet that had been there a while. Staff at check in did not have good English understanding and a question we had was just not answered. This is not helpful. The hotel has a car charger but nowhere does it say on their website to bring your own cable, or if it is free or not. Breakfast buffet was very average and not good value. The bed was comfortable.
Stayed 1 night in Dec 2023
Response from Mick Yuan, Assistant Manager on 10 Dec 2023
Kia Ora Alison,Thank you for taking the time to review us online.I am glad that you enjoyed your overall stay with us and admit that there are areas we can improve. For the EV charger, it does mention on our website to bring your own cable and pay as you go.Thank you again and we wish you a very Merry Christmas ahead.Nga mihi,Mick YuanAssistant Manager

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodation near to the conference centre and city. Easy to walk around.
Stayed 2 nights in Nov 2023
Response from Mick Yuan, Assistant Manager on 5 Dec 2023
Kia Ora Daniel,Thank you for your kind review. We wish you all the best and hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager

6/10 Okay

Barbara

Travelled with partner
Liked: Cleanliness
The view was amazing. The room smelled like cologne. The breakfast was not good but pricey. Coffee was like water and none of the food was hot just lukewarm. And, they charged us for a coke that we didn’t take from the mini bar. Unless they charged us for the milk that wasn’t on the mini bar ticket. We assumed that was free since the 6 other places we stayed in NZ gave us milk.
Stayed 1 night in Nov 2023
Response from Mick Yuan, Assistant Manager on 23 Nov 2023
Kia Ora Barb,Thank you for your online review.I am glad that you have enjoyed the view. I have passed your comments onto respective departments who will take it onboard and make necessary improvements. Hope the minibar charge has been resolved. We are happy to assist should you have any further questions.Kind regards,Mick YuanAssistant Manager

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Great view of the ocean and a small part of the Marine Parade
Stayed 1 night in Nov 2023
Response from Mick Yuan, Assistant Manager on 23 Nov 2023
Kia Ora Megan,Thank you for your feedback. Hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice!
Great staff and beautiful views! Good location, too!
Stayed 1 night in Nov 2023
Response from Mick Yuan, Assistant Manager on 13 Nov 2023
Dear Tracy,Thank you for your kind review and I am glad that our staff are helpful and you enjoy the view and location! All the best to you!Kind regards,Mick YuanAssistant Manager

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views, we loved our stay here. Convenient free parking around back of hotel. Perfect location to stroll into City Centre.
Stayed 3 nights in Oct 2023
Response from Mick Yuan, Assistant Manager on 13 Nov 2023
Dear Stacey,Thank you for taking the time to review us online. We wish you all the best and hope to see you again in the future!Kind regards,Mick YuanAssistant Manager

10/10 Excellent

Meha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay at the hotel. Friendly staff. Clean rooms with awesome views and super comfy beds. We stayed with 2 kids and rooms are reasonably sized to accommodate 4. Convenient location. Highly recommended!
Response from Mick Yuan, Assistant Manager on 13 Nov 2023
Dear Meha,Thank you for your kind review. We are glad that you and family enjoyed your stay with us. We wish you all the best and hope to see again in the future.Kind regards,Mick YuanAssistant Manager

10/10 Excellent

Selma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at check in was very helpful and welcoming. The place was clean, will definitely stay here again.
Stayed 2 nights in Oct 2023
Response from Mick Yuan, Assistant Manager on 28 Oct 2023
Kia Ora Selma,Thank you for your 5/5 review.I am glad our receptionist has done a great job and leaves a great first impression for you.Thank you again Selma and hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, spacious and very clean. Comfortable beds. Convenient location & good parking. Just a lot of banging doors from neighbouring rooms. Perhaps having closing mechanisms fitted to the doors would help. Would stay again when visiting Napier.
Stayed 3 nights in Oct 2023
Response from Mick Yuan,Assistant Manager on 28 Oct 2023
Kia Ora Pamela,Thank you for kind review. We have adjusted the door closers and this will minimise the noise caused by door shutting.Thank you again Pamela and we hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager

6/10 Okay

Aiga

Travelled with partner
Liked: Staff & service
Overall stay was ok. The mini fridge in my room wasn’t working which sucked cause it was so hot and I wanted to keep drinks cold. The room isn’t very soundproof even to the point I could hear the neighbour opening and closing their drawers and when using the bathroom.
Stayed 1 night in Oct 2023
Response from Mick Yuan, Assistant Manager on 28 Oct 2023
Kia Ora Aiga,Thank you for feedback. We will take your feedback onboard for future improvement.Nga mihi,Mick YuanAssistant Manager

10/10 Excellent

MICK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Serupepepli

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy my stay
Stayed 1 night in Sep 2023
Response from Mick Yuan, Assistant Manager on 3 Oct 2023
Kia Ora Serupepepli,Thank you for your review.All the best!Mick YuanAssistant Manager

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Moana

Stayed 1 night in Sep 2023

10/10 Excellent

Anna

Stayed 2 nights in Sep 2023

8/10 Good

Kathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location
Fabulous location with glorious views over the ocean..… easy parking… easy walk to shops restaurants etc.
Stayed 2 nights in Sep 2023
Response from Mick Yuan, Assistant Manager on 14 Sept 2023
Dear Kathy,Thank you for taking the time to review us online.I am glad that you have enjoyed your stay with us, especially the beautiful view, convenient parking and central location.Thank you again Kathy. Take care.Kind regards,Mick YuanAssistant Manager

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views.
Stayed 1 night in Sep 2023
Response from Mick Yuan, Assistant Manager on 14 Sept 2023
Dear Elliot,Thank you for your kind review.I am glad you enjoyed the beautiful and we hope to see you again in the future.Kind regards,Mick YuanAssistant Manager

8/10 Good

Amanda

Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Tarah

Travelled with family
Liked: Staff & service
Starting to be a bit tired.
Stayed 3 nights in Aug 2023
Response from Mick Yuan, Assistant Manager on 14 Sept 2023
Dear Tarah,Thank you for your kind review.We wish you all the best and hope to see you again.Kind regards,Mick YuanAssistant Manager

10/10 Excellent

Julie

Stayed 2 nights in Aug 2023
Response from Katie S on 21 Aug 2023
Kia Ora, Thank you for your review. We hope to welcome you back again soon. Nga mihi nui Katie Silcock

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty view , nice restaurant, big parking lot, ice and laundry con room our floor
Stayed 1 night in Aug 2023
Response from Mick Yuan, Assistant Manager on 11 Aug 2023
Kia Ora Dana,We thank you kindly for the great review and wish to see you again in the future.Nga mihi,Mick YuanAssistant Manager

4/10 Poor

Mandy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
This hotel looks great, was nice and clean, has great parking and the restaurant was very nice but the downside is there is no double glazing and the room was terribly noisy. We got no sleep, with boy racers speeding around Marine Parade until about 4am. Not great when you have to be on the road the next day. Staff were also lacking in personality.
Stayed 1 night in Jul 2023
Response from Mick Yuan, Assistant Manager on 11 Aug 2023
Kia Ora Mandy,Thank you for your feedback. While I am glad you enjoyed our cleanness, parking and restaurant, I acknowledge a good night sleep is important for all our guests, I have noted the point you mentioned regarding noise for future improvement.Thank you again and all the best.Mick YuanAssistant Manager

8/10 Good

Melanie

Stayed 1 night in Jul 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect - we could ditch the car and walk everywhere. Fantastic views of the beach and sunrise. Staff were very helpful and friendly. If I'm being picky the room had a bit of a musty smell (like there had been water at some point). But not enough to be a bother. Would definitely stay again!
Stayed 2 nights in Jul 2023
Response from Katie S on 26 Jul 2023
Kia Ora Susan, Thank you for the feedback. We hope to see you back in Napier soon! Nga mihi nui Katie Silcock

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Accessibility to a variety of facilities and activities, ideal location for families.
Stayed 3 nights in Jul 2023
Response from Katie S on 11 Jul 2023
Kia Ora, Thank you for the great view. We hope to welcome you back very soon. Nga mihi nui Katie Silcock

10/10 Excellent

Lyn Johnson

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean staff very friendly but breakfast a little disappointing
Stayed 3 nights in Jul 2023
Response from Katie S on 11 Jul 2023
Kia Ora, Thank you for your review. Sorry to hear that you weren't full satisfied with breakfast, if you can provide more detail I can respond appropriately. Kind regardsKatie Silcock

8/10 Good

Kendyl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, spotless, comfy, great restaurant- only dissapointment was, going by the photo on Expedia, we expected a sea view. Only the 4th, 5th & 6th floors can see the sea. We looked onto the concrete building across the road.
Stayed 1 night in Jul 2023
Response from Katie S on 11 Jul 2023
Kia Ora Kendyl, I have taken your feedback on board and we will to make improvements to the room listings. Nga mihi nui Katie Silcock

8/10 Good

Ephraim

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 2 nights in Jun 2023
Response from Katie S on 3 Jul 2023
Kia Ora, Thanks for the rating. All the bestKind regardsKatie

6/10 Okay

Ajeshni

Stayed 1 night in Jun 2023

10/10 Excellent

Jakaya

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room service, hospitality, customer service, price is decent and cheap
Stayed 1 night in Jun 2023
Response from Katie S on 3 Jul 2023
Kia Ora, Thank you for the review! We hope to see you back again soon. Nga mihi nui Katie Silcock

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and location with incredible views regardless of the weather.
Stayed 3 nights in Jun 2023
Response from Katie S on 3 Jul 2023
Kia Ora, Thank you for the great review! We hope to see you back, hopefully in Hawkes Bay sunshine!Kind regardsKatie Silcock

10/10 Excellent

Awesome

Stayed 1 night in Jun 2023

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff.good food .lovely and relaxing stay
Stayed 3 nights in Jun 2023
Response from Katie S on 5 Jul 2023
Kia Ora, Thank you for the great review! Nga mihi nui Katie Silcock