Beach/ocean view

Reviews of Comfort Inn Westshore Beach

3 out of 5
Comfort Inn Westshore Beach
85 Meeanee Quay, Westshore Beach, Napier, Hawkes Bay

Reviews

8.4

Very good

Rating 10 - Excellent. 66 out of 149 reviews" "
Rating 8 - Good. 55 out of 149 reviews" "
Rating 6 - Okay. 17 out of 149 reviews" "
Rating 4 - Poor. 7 out of 149 reviews" "
Rating 2 - Terrible. 4 out of 149 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room.Loved how there was a bar and restaurant as well.Veru convenient
Stayed 1 night in Mar 2024

8/10 Good

Hayden

Liked: Cleanliness, staff & service, property conditions & facilities
Good accomodation. Staff very friendly and welcoming.
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The doors need a little tweeking, they are hard to close and during the night wake everyone up if someone is getting up to use the bathroom. Also the pots need replacing, very old. Price is a little on the high side for a two bedroom,Other than that, overall a nice place to stay. Lovely food in the restaurant, and service fast.
Stayed 1 night in Feb 2024

8/10 Good

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a cabin style motel. There is a Bistro on site for convenient meal option. Good for short stay, location is a bit outskirt of town, car parking is ok too.
Stayed 1 night in Feb 2024

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was a nice quiet place to stay, the studio unit was adequate for a couple, clean. Staff were helpful and friendly and the meal at the restaurant was very nice
Stayed 1 night in Jan 2024

6/10 Okay

Sathiamoorthy, Singapore

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was ok. But access is bit mess. Reception is through the cafe/bar.

10/10 Excellent

Terri

Liked: Amenities
Stayed 2 nights in Jan 2024

6/10 Okay

Michael

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was in a convenient area, wasn’t too bad overall there were a few dislikes the couches were broken pretty much sitting on the floor, Beds were very hard and pillows need to be upgraded, No milk for tea and coffee and over an hour wait for dinner at the pub for over $300 a night you would expect decent furniture in the rooms
Stayed 1 night in Jan 2024

10/10 Excellent

Lesieli

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time travelers staying in a an Inn as a family. Usually stay with family but this was exciting for sure. Air consitiong was amazing! Very lovely Housekeeper. Very helpful young man at tye check in desk. Will definitely come again😊
Stayed 2 nights in Dec 2023

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Hamish

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Edna

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The wet shower area did not drain, flooding the bathroom and ran into the kitchen. Slippery and unsafe.
Stayed 1 night in Nov 2023

10/10 Excellent

Sosefina

Stayed 2 nights in Nov 2023

8/10 Good

Max

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Brian

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
If you don't expect much you won't be disappointed. The rooms were very basic and in poor condition and the cleaning service was a bit of a joke, I actually had to remake the beds properly.
Stayed 2 nights in Sep 2023

10/10 Excellent

Chanaka

Travelled with family
Friendly staff, All necessary stuff is available
Stayed 1 night in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport
Great place - seen but never experienced
Stayed 1 night in Jun 2023

8/10 Good

barry

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No hooks in bathroom to hang your clothes.
Stayed 1 night in Jun 2023

10/10 Excellent

Jason

Stayed 1 night in May 2023

2/10 Terrible

Raewyn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Totally disorganized. No room service the whole time we were there. We had to ask for clean towels each day. No linen change on the bed. Mix up with rooms when we arrived and we were put in cabins instead of what we thought were going to be rooms inside. The photo of the hotel and surroundings was nothing like it looked in the advert on Expedia. We were there 2 days before they rang to see if we had checked in. We arrived at night and noone was there. Won't go back there again
Stayed 3 nights in Apr 2023

8/10 Good

Beverley

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The unit was a surprise for the better as the reception in the hotel was a bit sus at first. There was no computer booking, only in a book. I did not like the fact they photocopied my eftpos card and drivers license. I have been told since that they did not need to do that. The unit was a surprise as it was at the back and away from the hotel. It was sufficent for what we needed and the bed was comfy. It was a king size which was nice. The bathroom was lovely except the floor of the shower was a bit slippery. Maybe a non slip tile would be safer under the shower. It was quiet as we were away from the traffic noise. Good car parking area, right next door to the unit.
Stayed 1 night in Mar 2023

10/10 Excellent

Margerita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, meals and service in the adjoining Inn were phenomenal - dumplings were amazing!

10/10 Excellent

Julie

Stayed 3 nights in Feb 2023

8/10 Good

Aniket

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff were very pleasing and kept the place clean and tidy on time at regular basis. Would definitely recommend a good place to stay close to the city/ beach on a budget with a great pub/ restaurant on site.

10/10 Excellent

GEOFFREY

Stayed 1 night in Jan 2023

10/10 Excellent

Darin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot. Just enough for our whānau st a reasonable price.

10/10 Excellent

Shanade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception was amazing and allowed a much earlier check in which was great. Nice and tidy room for 2. Clean and great shower.
Stayed 1 night in Jan 2023

6/10 Okay

Ash

Travelled with family
Liked: Staff & service
Spacious room Wifi did not work

8/10 Good

Flora

2/10 Terrible

Zhaoxiang

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Wifi does not work. reported to reception and was told that manager would check the unit shortly. No one turned up whole time. the condition of the unit (family unit) is rather poor including near collapsing sofa. in comparision with price paid, it is a rip off. overall should not be on the market ! thorough disappointment.

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit was neat,tidy and clean Due to the thunder /lightning the TV lost signal and did not come back. We reported this to management who tried to fix it but unknowing to them all units were out. We felt not enough was done to rectify the problem and was still out the next morning on departure- not good enough.
Stayed 1 night in Nov 2022

8/10 Good

Michelle

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Comfortable beds
Stayed 1 night in Oct 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very good indeed, even it was just the one night. Will most likely stay there again in time to come.
Stayed 1 night in Oct 2022

8/10 Good

Geoff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Oct 2022

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It totally met our needs
Stayed 1 night in Oct 2022

10/10 Excellent

Lillian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved our room
Stayed 1 night in Aug 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute rooms
Stayed 2 nights in Jul 2022

8/10 Good

Nico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice price, clase to everything
Stayed 1 night in Jul 2022

4/10 Poor

Justin

Stayed 2 nights in May 2022

6/10 Okay

Lisa

Stayed 1 night in Feb 2022

6/10 Okay

Julia

Liked: Cleanliness
Pleasant Stay in Napier
Stayed 2 nights in Jan 2022

8/10 Good

Janie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, lots of parking, dining in options and not far from Hastings and parks
Stayed 3 nights in Jan 2022

10/10 Excellent

Paeru

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our Accom was comfortable and had everything we needed. However, there was a mixup with our 2nd-day stay, the motel had double booked our room due to an administration error, their computer noted that we were a 'No show', I was not present when this occurred, fortunately, my niece managed to sort it out with the motel clearly we checked in on the first night or we would not have been in the room with a motel key. It eventually got sorted as mentioned but not something we would like to experience again. Lovely friendly staff who were very apologetic for their mistake.
Stayed 2 nights in Jan 2022

8/10 Good

Sharon

Stayed 1 night in Jan 2022

6/10 Okay

Soh cheng

Liked: Cleanliness
Staff is friendly, room size is fine. However, would be great if the followings could be improved: a. Shower curtain in the shower area; b. Soap tray for soap; c. Bigger bowls to put food besides the two smaller bowls; d. Tissue box in the room.
Stayed 4 nights in Jan 2022

10/10 Excellent

Pharinthip

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Dec 2021
Response from Jeremy on 10 Jan 2022
Great thanks. Jeremy

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WARNING, avoid for your mental and physical health
An absolute disgrace. It has blown my mind reading other reviews. The pictures shown online are nothing like what the place was like. I walked into the garden shed and it was a sauna, I had to leave the aircon on full blast 24/7 for 4 days, to spend as little time as possible here. There was no wifi when we arrived, the manager did try to help, “standing outside the door you get a bit of wifi” it eventually came on the next day only in one room! There were pubes in the bed from previous customers, the sofas are completely sunken in, you cannot sit on them. I felt so repulsed even making a cup of coffee. It was that awful I would leave the house around 9am and not return til 11pm, I couldn’t handle the depression of being in this dump. I couldn’t book anywhere else as it was NYE. I considered going back home it was that awful. Also there was no hand wash in the house, given the pandemic I was surprised. There was a hole in the front door, a stain that looked like poo on the toilet wall. I cannot express how much of a dump this place is. The curtains had to be drawn all day to keep out the heat, the building is a shed, you could put a hole in the wall with your thumb. It felt like a crack house with curtains drawn all day, the weird smell and just the overall state of the furniture. To top it off, customers from the pub were rowing outside our dump unit one night, a guy punched the woman to the floor, police were called. This place needs to be bulldozed.
Stayed 3 nights in Dec 2021

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, staff & service
The room was nice and clean but the parking space was very tight and difficult to get in and out of
Stayed 1 night in Dec 2021
Response from Jeremy on 10 Jan 2022
Yes the parking can get a bit tight in peak times. Appreciate feedback. Jeremy

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. Meals were well made and good value for money
Stayed 1 night in Dec 2021
Response from Jeremy on 10 Jan 2022
Thanks Peter, Will pass your feedback onto the crew. Jeremy