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Reviews of Hilton Garden Inn Devens Common

3 out of 5
Hilton Garden Inn Devens Common
59 Andrews Pkwy, Harvard, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 448 out of 752 reviews" "
Rating 8 - Good. 186 out of 752 reviews" "
Rating 6 - Okay. 65 out of 752 reviews" "
Rating 4 - Poor. 33 out of 752 reviews" "
Rating 2 - Terrible. 20 out of 752 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in May 2024

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything
Stayed 1 night in May 2024

6/10 Okay

Christina

Travelled with family
Disliked: Property conditions & facilities
Poor plumbing - shower and sink
Stayed 2 nights in Apr 2024

8/10 Good

Jason

Travelled with partner
Liked: Staff & service
Nothing terribly special, but it gets the job done. Little worn down here and there but overall in OK place to crash for the night and move on.
Stayed 1 night in Apr 2024

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean and bed was comfortable. However, toilet did not flush completely and noise from HVAC unit was very loud throughout the night. One of the bedside lamps did not work.
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Stayed 1 night in Apr 2024

10/10 Excellent

Brandi

Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2024

10/10 Excellent

Anderson Nutrition

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff- excellent management I look forward to staying again Thank you
Stayed 1 night in Apr 2024

4/10 Poor

Suzanne

Travelled with family
Liked: Cleanliness, staff & service
Check in was great. The bed was HORRIBLE - so uncomfortable. The water in the shower would not drain until it was well around the ankles then it would suddenly drain.
Stayed 2 nights in Apr 2024
Response from Operations Manager Shantel Dunn on 15 Apr 2024
Thank you for your feedback my deepest apology on your stay we strive to give guest the best stay as possible I will most certainly relay this information to our engineering team. Thank you!

10/10 Excellent

Zzevi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

6/10 Okay

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful. Room was clean and would have been good except we were over some kind of machinery. Sounded like a jet engine taking off every 5 minutes all through the night. Vibrated the bed and the bathroom floor. Was hard to really relax.
Stayed 1 night in Apr 2024
Response from Operations Manager Shantel Dunn on 15 Apr 2024
Thank you for your feedback it is very important to us. I do apologise for the inconvenience and having trouble throughout the night due to noise. I will most certainly make my engineers aware of this situation Thank you! Hope you will consider staying with in the future.

8/10 Good

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Stayed 1 night in Mar 2024

10/10 Excellent

Jaclynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved my stay. only thing is i went to the pool the next morning and the bandaids i seen on the floor and tables and all the mess, water bottles towels etc were still the same . if the pool closes at10pm to 5am someone should be going in there to clean up, take the dirty towels put new ones etc and it was completely the same even the bathroom toilet had pee all over etc on that next morning . other than that my stay was excellent thank you
Stayed 1 night in Mar 2024

10/10 Excellent

Mandy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My boys love the pool and hot tub.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia, Coventry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Rene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very nice. The staff was friendly and what I liked most was it was safe.
Stayed 3 nights in Mar 2024

10/10 Excellent

Fanice

Stayed 1 night in Mar 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Sandra

Travelled with family
Disliked: Property conditions & facilities
Some of the staff was incredibly RUDE! The woman attending to the breakfast area was one of the rudest people I’ve ever encountered in hospitality! There were 4 coffee urns set up and ALL OF THEM were empty. My wife was trying to get a cup of coffee while another gentleman was too. This gentleman asked the woman if she could bring over her carafe and pour him a cup as all the urns were empty, she looked him the eye and very loudly and sternly said NO! None of us could believe it. My wife looked at me and said “let’s go”.. we left without coffee or eating and purchased food elsewhere.
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Thank you for sharing your feedback with us! We strive to ensure all our guests have a positive experience. Your feedback gives us the opportunity to make corrections for your next visit. Please feel free to reach out to the hotel directly.

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and check in, quiet and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Jay

Stayed 1 night in Feb 2024

10/10 Excellent

Christine

Stayed 1 night in Feb 2024

10/10 Excellent

Gabriel, Brick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Erin

Stayed 1 night in Feb 2024

8/10 Good

Leslie

Travelled with family, Travelled with family and small children
Good for the price
Stayed 1 night in Feb 2024

6/10 Okay

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
U
Stayed 1 night in Feb 2024
Response from Melissa on 20 Feb 2024
We are sorry to see you were unable to rate your stay with us a 5. We are reviewing our procedures and making changes for your next stay with us.

6/10 Okay

Franchesca

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great room and place but I was not treated good, the person who was supposed to great me didn’t greeted me she had mad face attitude, and shouldn’t have people like this working at so great Hotels.
Stayed 1 night in Feb 2024
Response from Melissa on 20 Feb 2024
We are sorry to see you were unable to rate your stay with us a 5. We are investigating your check in and check out process and making changes for your next stay with us.

4/10 Poor

Douglas

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our trip to Wachusett Mountains led us to the Hilton hotel primarily for its pool, a feature we considered crucial for our kids' enjoyment. Despite other options in closer proximity to the mountains, we opted for Hilton for this reason. Regrettably, upon arrival, no one informed us that the pool was closed. Despite our efforts to seek assistance, we found no resolution as the manager expressed an inability to assist us further. The experience turned out to be the most disappointing stay of our lives, leaving our children immensely frustrated. We earnestly hope for a better experience in the future with this hotel. Additionally, we hope that someday the hotel will provide an opportunity for us to change our review to a positive one.
Stayed 1 night in Feb 2024
Response from Melissa on 20 Feb 2024
We are sorry to see you were unable to rate your stay with us a 5. Unfortunately, there was not insight on the pool closure. Unfortunately, there are many factors into the pool that can cause an abrupt closure. We do understand, how important the pool is to families and will continue to ensure we are able to ensure the pool opening and any shut downs are short. Thank you for your feedback we are working on correcting any further issues.

10/10 Excellent

Anne Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night. It was very convenient and clean.
Stayed 1 night in Feb 2024
Response from Melissa on 20 Feb 2024
We are happy you enjoyed your stay with us and look forward to seeing you again soon!

8/10 Good

Holly A.

Travelled with family
Liked: Property conditions & facilities
The staff was friendly
Stayed 1 night in Feb 2024
Response from Melissa on 20 Feb 2024
We enjoyed having you as our guest, and are happy you had an enjoyable stay with us. We look forward to seeing you again soon!

8/10 Good

Amy

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
It was a nice hotel, until we found a dirty washcloth in our shower curtain
Stayed 2 nights in Feb 2024
Response from Melissa on 20 Feb 2024
We are sorry you experienced a mishap during your stay with us. We are working on corrective actions to ensure your next stay is a 10.

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great communication at check in
Stayed 1 night in Feb 2024
Response from Melissa on 20 Feb 2024
We enjoyed having you as our guest, and are happy you had an enjoyable stay with us. We look forward to seeing you again soon!

8/10 Good

Mark

Stayed 4 nights in Jan 2024

10/10 Excellent

Kiara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Melissa on 20 Feb 2024
We are happy to see you enjoyed your stay with us. We can't wait to see you again.

10/10 Excellent

miryam

Stayed 1 night in Jan 2024

10/10 Excellent

Ydelise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property very much
Stayed 1 night in Jan 2024
Response from Melissa on 20 Feb 2024
We enjoyed having you as our guest, and are happy you had an enjoyable stay with us. We look forward to seeing you again soon!

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Melissa on 20 Feb 2024
We are happy to see you enjoyed your stay with us. We can't wait to see you again.

2/10 Terrible

Jackie

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Double charged
Double charged for both rooms, no shampoo in the rooms. Was told I’d receive points but still have not. Not happy at all
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Melissa on 20 Feb 2024
We enjoyed having you as our guest, and are happy you had an enjoyable stay with us. We look forward to seeing you again soon!

6/10 Okay

Nathaniel

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Ok
Stayed 1 night in Dec 2023
Response from Melissa on 20 Feb 2024
We are sorry you did not enjoy your stay with us. We are always striving to ensure each guest has a pleasant experience. We are working on our short fall to ensure your next stay is an enjoyable one.

4/10 Poor

Kiara

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Melissa on 20 Feb 2024
We are sorry you did not enjoy your stay with us. We are always striving to ensure each guest has a pleasant experience. We are working on our short fall to ensure your next stay is an enjoyable one.

10/10 Excellent

Kiara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Melissa on 20 Feb 2024
We are happy to see you enjoyed your stay with us. We can't wait to see you again.

10/10 Excellent

Alexis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Melissa on 20 Feb 2024
We are happy to see you enjoyed your stay with us. We can't wait to see you again.