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Reviews of Clarion Inn Harpers Ferry - Charles Town

2.5 out of 5
Clarion Inn Harpers Ferry - Charles Town
4328 William L Wilson Fwy, Harpers Ferry, WV

Reviews

8.4

Very good

Rating 10 - Excellent. 483 out of 1001 reviews" "
Rating 8 - Good. 309 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Luke

Liked: Staff & service, property conditions & facilities
Caitlin checked us in, she was so professional and concerned about our comfort and efficiency of check-in was outstanding!! She is the standard which all other front desk employees should be judged by. Management should be proud.
Stayed 1 night in May 2024
Response from Elsy Linares on 27 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Ariadna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for one night. The hotel needs some renovations but it’s clean.
Stayed 1 night in May 2024
Response from Elsy Linares on 26 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in May 2024
Response from Front Desk on 24 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. We look forward to seeing you again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

robert, Bel Air

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Will visit again.
Stayed 1 night in May 2024
Response from Elsy Linares on 20 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. We look forward to seeing you again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooms were well insulated and you could not hear outside noise
Stayed 1 night in May 2024
Response from Front Desk on 21 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Karen L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for our purpose. Had dinner in dining room, very nice.
Stayed 1 night in May 2024
Response from Elsy Linares on 14 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elsy Linares on 12 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

2/10 Terrible

Danielle

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Elsy Linares on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 29 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice place overall
Stayed 1 night in Apr 2024
Response from Front Desk on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Jonathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it
Stayed 1 night in Apr 2024
Response from Front Desk on 27 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy Linares, General Manager, Clarion Inn Harpers Ferry

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful.
Stayed 1 night in Apr 2024
Response from Elsy Linares on 20 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy Linares, General Manager, Clarion Inn Harpers Ferry

8/10 Good

alan, gonzales

Stayed 1 night in Apr 2024
Response from Elsy Linares on 8 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very quiet nice rooms
Stayed 2 nights in Apr 2024
Response from Elsy Linares on 15 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to our desired location
Stayed 1 night in Apr 2024
Response from Elsy Linares on 10 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Harper’s Ferry. Walk to the Murphy Farm battle field. Kids enjoyed the pool
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 6 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

James, Charlottesville

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
staff was great. restaurant was superb. best milkshakes.
Stayed 1 night in Apr 2024
Response from Elsy Linares on 3 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

2/10 Terrible

Deborah

Stayed 1 night in Mar 2024
Response from Elsy Linares on 22 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Elisabeth

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location. Convenient to Harpers Ferry parks. Pub on site. Free parking. Basic accomodations. Older but clean. No overhead lighting - a lot of lamps -room was dark. Friendly front desk staff. Lacking: bar soap in rooms. No bottled water, Breakfast buffet sub par - didnt have much of the basics that were labelled on the service bar (no sugar, half and half, boiled eggs, fruit). Breakfast staff were as frustrated as visitors.
Stayed 2 nights in Mar 2024
Response from Front Desk on 1 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments and comments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was low key
Stayed 1 night in Mar 2024
Response from Elsy Linares on 1 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

2/10 Terrible

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first night's sleep was interrupted by someone trying to open our hotel door at 2:30pm. Someone had been given "our" room with their own key card. This was not a thief who tried to sneak in. The safety lock was violently slammed by a surprised person who thought he/she was opening her/his own door. The next night was much worse. There were about 30 teenagers on a retreat who stayed up all night "slamming" doors. The doors at this hotel make the loudest noise of any hotel in history. They are not "dampered" as some newer hotels are. Other than the total lack of sleep, the hotel was great.
Stayed 2 nights in Mar 2024
Response from Elsy Linares on 31 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

6/10 Okay

Bruce, Wisconsin rapids

Stayed 1 night in Mar 2024
Response from Front Desk on 29 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

6/10 Okay

Jessica

Stayed 1 night in Mar 2024
Response from Elsy Linares on 16 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great service
Stayed 1 night in Mar 2024
Response from Front Desk on 26 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

6/10 Okay

edwin

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Front Desk on 26 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

4/10 Poor

David

Disliked: Amenities, property conditions & facilities
Fine, but very little Wi-Fi availability, so if you need the internet at all on your trip, stay somewhere else. They were out of several food or drink options at breakfast.
Stayed 3 nights in Mar 2024
Response from Front Desk on 25 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Neal

Stayed 1 night in Mar 2024
Response from Elsy Linares on 15 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Marilee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Desk on 24 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

2/10 Terrible

Nicholas

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Run down properly in need of refresh. Room smelt damp/mouldy. Not possible to open windows. Corridors dark, dirty and smelt of cigarette smoke. Poor breakfast, served on paper plates and with plastic cutlery. Not recommended.
Stayed 1 night in Mar 2024
Response from Elsy Linares on 19 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

6/10 Okay

Michael

Liked: Staff & service
It was just okay. Nothing to get excited about. The ceilings were pretty low and it was noisy.
Stayed 2 nights in Mar 2024
Response from Elsy Linares on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay. Staff was warm and helpful and room was clean and cozy. We liked that it was so close to the historic area of Harper's Ferry.
Stayed 1 night in Mar 2024
Response from Elsy Linares on 17 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

6/10 Okay

Darren

Travelled with family
Liked: Staff & service
Very convenient location to Harpers Ferry park. Liked the restaurant attached. Employees are friendly and helpful.The hotel is a little rundown, the carpet def could use replacement but everything was in working order. The biscuits at breakfast were very tasty.
Stayed 2 nights in Mar 2024
Response from Elsy Linares on 17 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

4/10 Poor

Diane

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The heater didn’t work; the fan also sounded like a freight train. Water pressure in shower was horrible and bathtub didn’t drain so you stood in a foot of dirty water. The wifi is absolutely horrible.
Stayed 2 nights in Mar 2024
Response from Elsy Linares on 12 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This motel is average staying experience. I stay here because they have the car charger for electric cars. It is usually very clean. I love the attached restraint/ bar. The food is good there.
Stayed 1 night in Mar 2024
Response from Elsy Linares on 12 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

4/10 Poor

joseph, hollidaysburg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Selected this hotel for the pool only to arrive and its closed. Then given our first room and it either wasnt cleaned or someone was currently checked in. Went to the desk was given a new room and that one was good. Nice breakfast set up.
Stayed 1 night in Mar 2024
Response from Elsy Linares on 4 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Gail, Lancaster

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Elsy Linares on 3 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

6/10 Okay

Paula, East Canton

Travelled with partner
Liked: Staff & service, amenities
I like that I called and was able to check in early on Tuesday at 1:00. The pool was being serviced and was told on Thursday it would be done by end of day and checked out on Saturday and still not inservice
Stayed 4 nights in Feb 2024
Response from Elsy Linares on 3 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but NO POOL
Very nice stay. Room was fine. Breakfast was good. ONLY ISSUE - POOL IS CLOSED FOR MAINTENANCE AND HAS BEEN FOR AT LEAST 6 MONTHS. My son was so disappointed. I wish that was made clear in the listing as we would have chosen a different hotel.
Stayed 1 night in Feb 2024
Response from Elsy Linares on 28 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.Unfortunately, our pool has been closed for about three weeks, as we await a part.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Price is right.
Hotel is in a convenient location and reasonably priced. Overall, it does look aged. The food in the adjoining restaurant, White Horse, has declined since our last visit. On the up side, the breakfast buffet has many options and the hotel staff is friendly and welcoming.
Stayed 1 night in Feb 2024
Response from Elsy Linares on 27 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Wille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience is king
Incredibly convenient location to everything. Staff was friendly and accommodating. Back and forth if we could bring a dog into the breakfast area but no big deal. We asked to switch rooms which they did — only complaint really is the entrance door to the building 2 — the closer is shot so it slams shut which was really loud for the room directly next to it. They moved us upstairs which was drastically better! Will definitely stay again very affordable!!! Dog friendly which is key!!!!
Stayed 2 nights in Feb 2024
Response from Elsy Linares on 25 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

4/10 Poor

Megan

Travelled with family, Travelled with family and small children
Disliked: Amenities
We booked this hotel for a long weekend with the intent for the kids to swim. Upon arrival we learned the pool was down for big maintenance. So we were left with nothong to do. Our fridge froze all of our food solid. Front desk said maintenance would look, they did not. All our food was inedible. Beds are very uncomfortable. Hallway noise enters room. Cannot open curtains unless tou want the whole parking lot looking in on you. Breakfast was fine. No complaints. Restaraunt was okay. They were out of a lot of stuff, some food was reused from the free breakfast. Would not recommend staying at this hotel.
Stayed 3 nights in Feb 2024
Response from Elsy Linares on 20 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful winter weekend.
Very quaint and clean. Beautiful setting. White horse Tavern was a bonus.
Stayed 1 night in Feb 2024
Response from Elsy Linares on 18 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Patricia

Travelled with partner
Breakfast
Stayed 2 nights in Feb 2024
Response from Elsy Linares on 18 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

6/10 Okay

JOHN

Travelled with family
Have stayed here several times and has gone downhill
Stayed 4 nights in Feb 2024
Response from Elsy Linares on 14 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff. Great place to crash, not exactly a place to hang out at.
Stayed 1 night in Feb 2024
Response from Elsy Linares on 14 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Room was comfortable, but the towels smelled like smoke.
Stayed 1 night in Feb 2024
Response from Elsy Linares on 14 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

6/10 Okay

dallas

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The indoor pool area had way too many dead bugs laying around. There were few ones moving around. Also, the wicker pool chairs have mold on them. The heat in my room wasn't working, but the staff did get my daughter and I another room...thank you. The lady working in the dining area for breakfast refilled the milk jug, but gave it back to me with milk running and dripping down the outside of the jug...not cool. All she had to do is what I did...wipe it clean before handed it back to me. Also, she should of been wearing gloves and changing them out after use. When I gave her the empty jug, she walk over right after washing dishes and didn't wash her hands. I saw her put out a tray of bread/bagels w/o gloves. So, I don't think she ever washes her hands...just cross contaminating. She should of been gloves and washing her hands, especially because she was the only person working this morning. So, she washing dishes, grabbing empty food trays and the milk jug, bringing out food and whatever else I couldn't see. Beds and pillows were comfy.
Stayed 1 night in Feb 2024
Response from Elsy Linares on 14 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page. We hope for an opportunity to properly host you in the future. Sincerely,Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Elsy Linares on 14 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Elsy Linares on 14 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn Harpers Ferry-Charles Town. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Elsy LinaresGeneral ManagerClarion Inn Harpers Ferry