Splendid Star Suite

3.5 star property
Comfortable Art Deco hotel, walk to Hoan Kiem Lake
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May 2024

Splendid Star Suite

Photo gallery for Splendid Star Suite

Honeymoon Room, 1 Double Bed, Church View | Room amenity
Honeymoon Room, 1 Double Bed, Church View | Balcony
Lobby
View from room
Interior

Overview of Splendid Star Suite

9.0

Wonderful

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Bar
  • Room service
  • Laundry

Check out the area

28 AU TRIEU ST, HOAN KIEM DIST, Hanoi, Hanoi Province, 100000
  • Popular LocationSt. Joseph's Cathedral of Hanoi2 min walk
  • Popular LocationHoan Kiem Lake5 min walk
  • Popular LocationHoa Lo Prison Museum6 min walk
  • AirportHanoi (HAN-Noi Bai Intl.)43 min drive
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Room options

Standard Room, 1 Double or 2 Single Beds

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Suite Triple Room

  • Sleeps 5
  • 2 Double Beds

Deluxe Room, 1 Double or 2 Single Beds

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Family Room, 2 Double Beds

  • 40 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

About the area

Hanoi

Splendid Star Suite is located in Old Quarter, a neighbourhood in Hanoi, and is near a train station. Red Moon Gallery and Vietnam National Tuong Theatre are cultural highlights, and travellers looking to shop may want to visit Hang Da Market and Hang Gai Street. Ly Trieu Quoc Su Pagoda and St. Joseph's Cathedral of Hanoi are two other places to visit that come recommended.

What's nearby

  • St. Joseph's Cathedral of Hanoi - 2 min walk
  • Hang Gai Street - 5 min walk
  • Hoan Kiem Lake - 5 min walk
  • Hoa Lo Prison Museum - 6 min walk
  • Ngoc Son Temple - 11 min walk

Getting around

  • Hanoi Railway Station - 15 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 44 min drive

Restaurants

  • Âu Lac Family Restaurant - 1 min walk
  • Cộng Caphe - Nhà Thờ - 1 min walk
  • Quán Gốc Đa - 1 min walk
  • Phở Ấu Triệu - 1 min walk
  • Nem Nướng Nhà Thờ - 1 min walk

About this property

Splendid Star Suite

Hotel near Hoan Kiem Lake
Located close to St. Joseph's Cathedral of Hanoi and Red Moon Gallery, Splendid Star Suite provides dry cleaning/laundry services, a bar and a business centre. Treat yourself to spa services, such as a facial, a sports massage or aromatherapy. Free in-room WiFi and a restaurant are available to all guests.
Other perks include:
  • A round-trip airport shuttle (surcharge), coffee/tea in reception and luggage storage
  • A 24-hour front desk, tour/ticket information and smoke-free property
  • A porter/bellboy, a computer station and concierge services
Room features
All rooms are individually furnished, and have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with baths or showers and free toiletries
  • 32-inch LCD TVs with premium channels
  • Fridges, coffee/tea makers and daily housekeeping

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Sports massages
  • Swedish massages
  • Thai massages

More

  • 6 floors
  • Art Deco architecture
  • Building
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 342000 per night.

Payment types

Important information

Optional extras

  • Airport shuttle fee: VND 400000 per vehicle (one-way)
  • Airport shuttle fee per child: VND 0 (up to 5 years old)
  • Rollaway bed fee: VND 342000 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Splendid Star
Splendid Star Hotel
Splendid Star Suite
Splendid Star Suite Hanoi
Splendid Star Suite Hotel
Splendid Star Suite Hotel Hanoi
Suite Star Hotel
Splendid Star Suite Hotel
Splendid Star Suite Hanoi
Splendid Star Suite Hotel Hanoi

Frequently asked questions

Is Splendid Star Suite pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Splendid Star Suite?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Splendid Star Suite?

Checkout is at noon.

Does Splendid Star Suite provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 400000 per vehicle applies.

Where is Splendid Star Suite located?

Located in Old Quarter, this hotel is steps away from Red Moon Gallery, Ly Trieu Quoc Su Pagoda and St. Joseph's Cathedral of Hanoi. Hang Gai Street and Vietnam National Tuong Theatre are also within 10 minutes. Hanoi Railway Station is 15 minutes by foot and Hanoi Long Bien Station is 20 minutes.

Splendid Star Suite Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 507 out of 732 reviews" "
Rating 8 - Good. 128 out of 732 reviews" "
Rating 6 - Okay. 47 out of 732 reviews" "
Rating 4 - Poor. 28 out of 732 reviews" "
Rating 2 - Terrible. 22 out of 732 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

3.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Vithjaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Great location (neat street and not far from night market), seemed ok for the amount I paid (not as good as the picture). Staff friendly and helpful. Lots of outside noise but I guess that Ha Noi all over
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Stayed 3 nights in Sep 2018

6/10 Okay

LT, London

Liked: Cleanliness, staff & service, room comfort
Not sure how to rate this hotel properly. The hotel really needs work to bring it back to its former glory. Having said that, rooms are big, bed is comfortable. Everything works and rooms are clean. 2 things that may score against it 1. There are no lifts 2. It is right next to St Joseph Cathedral, the bells toll every 15 minutes (very briefly). Those who are easily woken may find annoying.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disappointed
The room Was with ant, moss on the wall and not clean at all. In the fifth floor without elevator.
Stayed 1 night in Sep 2018

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Well located hotel, good service but basic rooms
We booked this hotel primarily due to it's great location in the heart of Hanoi, literally next to the cathedral square and a short walk from major attractions. The staff were very friendly and professional but the quality of the room was a little disappointing. The photos give an impression of a high quality room but in reality the room was average at best. There were only beds and no bedside tables, the bathroom had a transparent glass wall allowing you to see the feet and body outline of the person using it which was frankly quite bizarre. Also, there was no elevator and the room was on the 4th floor, although on arrival our bags were carried to our room it was difficult bringing them down in the morning. If you are looking for a crash pad while you are enjoying the city this place will be fine (as long as you are well acquainted with your room mate already!), but if you are planning to relax in the room then other options provide more comfort.
Stayed 1 night in Aug 2018

2/10 Terrible

Eagle, Sydney

Disliked: Staff & service, property conditions & facilities, room comfort
No Elevator
Their profile says they have elevator, l arrive check in and they want me to talk 4 flights of narrow stairs which means up and down everytime l leave room, at 69 years old this is not safe or healthy stsirs also slippery when it rained. Had to fight manager for what l booked they swapped hotels to a shoe box room and bathroom that was unusable as shower was super small OVER the toiket, I am 192cm only 105kgs, anyway everything was a fight, and even door keys old and hard to use, they agreed to credit first night and swap rooms next day l still had to climb one flight of stairs which l did cautiously. When checking out it was another fight about the agreed credit. Such terrible service and I emailed them twice 3 days before about it do check would be simple, they never replied to my emails.
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday in Hanoi
Hotel is very conveniently located within walking distance to shopping n eateries. Staff are all very friendly n they made out stay at the hotel a very memorable one. Hotel is right beside the st Joseph catholic cathedral. A beautiful quaint church. Hotel is quite clean but a bit old. Value for money though. Breakfast was included n there was a set menu for us to choose from. Limited choice though. It’s a 5 story walk up hotel with no elevator so be prepared ! Walking distance to the famous Hoan Kiem lake. 20 mins walk to the night market. Guests from Malaysia.
Stayed 3 nights in Jun 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Overall, you can get way better value staying somewhere else. I am a pretty low maintenance traveler, but I often felt like I was inconveniencing the staff when I made requests or had questions. Downsides: the rooms facing the Cathedral are loud on the top floors--bells ringing, strange barking or pipes, etc.; there was black mold in one of our rooms; the shower fixtures were falling apart; one of our air conditioners kept breaking; 6th floor walkup with a lot of mosquitos in the hallways; no free breakfast which we didn't know until after the fact; staff attitude. Upsides: Perfect location for exploring old town; decent accommodations. I recommend staying across the alley at Splendid Grand (note: there are three "Splendid" hotels right next to each other). We spent a night there and it was fantastic.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money, great service/location
Excellent hotel, well located with very good staff. We had no issues and I wouldn't hesitate to stay there again, very good value for money.
Stayed 1 night in May 2018