Independent in Hanoi from NZ$79

"We stayed here for three nights in two stays with our Halong Bay cruise in between them. We wanted to travel light and take just backpacks. Hotel had no issue in keeping our suitcases safely locked away for us. From the moment you arrive to the time you depart, you can expect top class service with lots of friendly smiles. One of the front desk managers , Sophie (I guess this as she wore a smart business suit compared to the others who were in traditional Ao Dai outfits), went out of her way to make sure we got our Halong Bay tour bus. As it was a bigger bus it couldn’t come down our tight street so she took the call from our guide and then personally escorted us with one of the doorman up to the corner where she had arranged for us to be picked up. The room was modern in a classic French style and everything worked perfectly. It was small but it was what we paid for and what you expect in a major city where land is precious. We actually got an upgrade to same room type but a better view on both occasions, one with lake views on the top floor. Very comfortable with a great walk in shower and top notch bed and bedding. Breakfast is on the twelfth floor with views of the city and Lake Hoan Kiem. Staff are very friendly & very attentive & switched on. The buffet itself is EXCELLENT! Egg station includes Eggs Benedict & also local noodle soup. The location is very convenient. Definitely no hesitation in recommending this hotel as a great base to explore Hanoi."

"Fantastic hotel...the best staff....quiet...close to everything...arranged excellent daytrips,taxis and airport transfer, good bfast included. "

"Just amazing exp"

"The staff were absolutely top notch during my stay. Full of recommendations, a lot of patience, and lovely smiles at all hours of the day…even at 3 o’clock in the morning."

"Very friendly staff who cater to every need. Buffet breakfast includes a variety of pastries, eggs made your way, great Vietnamese coffee and fresh fruits. Roof top bar has great views of the city and st.josephs cathedral. Spa and massage services also very good. Hotel is located in a very central location with access to all sights and amenities. No traffic noise experienced on the 9th floor."

"Really recommend this well located hotel - it is a smaller hotel with very friendly helpful staff "

"If you want a 5 star hotel experience stay here. From the moment we arrived our every need was looked after. Paula wasn’t feeling too well one morning and Benny in the dining room went out of his way getting herbal drinks for her and even sending some to our room that night. Thomas and Jeremy and the staff at the front desk made sure we knew where we were going and on our return would have drinks ready for us , much appreciated in the heat. A big thank you to all the staff."

"Great service, loved everything about it"

"It’s a beautiful hotel within walking distance to Hoàn Kiếm Lake. Lots of food, shopping and travel agencies right outside of the hotel where one can go to book trips, excursions and exchange money. The hotel also has a beautiful rooftop bar and pool. The staff were very helpful and accommodating. It made our stay pleasurable. Our rooms were very clean and we were up on the 8th floor away from the noise. The rooms were lovely, however, I’d suggest that the hotel improve the lighting in the bathroom and provide lighter bed covers. The current thick down comforter is too warm and not comfortable for sleeping. "