Independent, Hanoi Hotels

We stayed at the Splendid Jupiter Hotel for two nights in September. The hotel is located in a small, and safe, side street in the old Quarter in Hanoi. The location is excellent, as you can walk to everything, however, you are tucked away from all the traffic, so you get a quiet night's sleep! We stayed in a superior room, which was spacious and clean, with air-con, a flat-screen TV, a PC and free Wifi . However, the best thing about this hotel is their staff. They are amazing. From the moment we checked in, they could not do enough to ensure we had a wonderful stay in Hanoi. They were so friendly and full of helpful information about where to go and where to eat . They booked a Halong Bay trip for us which was excellent. They also booked us train tickets to Hue for the night that we arrived back from Halong Bay. When we arrived back here after Halong Bay to pick up our tickets they gave us our room for a few hours (for free) until we had to leave. They then sent one of the staff to accompany us to the train station via taxi. They even paid for the taxi and showed us to our room on the train .

Great location and very friendly Staff .We would return to this hotel when we go back to Vietnam.I would recommend this Hotel to everyone . the price was great.

What a value for the level of service and amenities you get. Lovely staff, spacious we'll appointed room, tasty breakfast included. So helpful in booking anything you need, great location right in the middle of the old quarter. Will be back!!! Thank you Hanoi Guesthouse for contributing to an unforgettable Vietnam experience!

Highly recommend, they couldn't do enough for us, very friendly staff, professional management team. Close to a lot of tourist facilities.

the staff were wonderful very professional and helpful

The best hotel ever in Hanoi I experience so far ,I can't say enough how much I preciate for their friendly, helpful excellent service.I had night train 9pm from Hanoi to Laocai.after ckeckout ,the manager told me ,I can back to hotel couple hours before .they offer me a hot tea and setup the room for me so I can take shower take a rest before the staff took me to train station .the manager and all the staff give me all the information I need " ,just feel free to ask anything you need" that's what they told me .I am so glad I book this hotel .thank you very much guys ,next time to Hanoi ,this will be the only hotet I choose to stay .

Excellent location close to the lake and night market, Staff extremely helpful and gentile all the time. I would recommend this hotel and would return to it anytime.

Value for money hotel right in old hanoi town. Friendly and helpful staff capable of good English.

Excellent service. They welcomed us with fruit smoothies. The rooms are not large; but adequate. Everything in good repair. The big plus is the location, convenient to the attractions in the old quarter. I would be glad to stay there again.

This was my second time at this hotel and it has pleased on both occasions. Location not great, but then I was only there 1 night on business. If you don't want to eat in the hotel restaurant, there aren't many options down the street; I ended up buying some snacky food at a convenience store about 5 mins walk away. The hotel itself is great, modern and well appointed. My only gripe - and I'm a little ashamed to call it a gripe - is that, in addition to the usual staff members who seem to think you are unable to get out of a taxi or handle a small suitcase without assistance, this place even has a smartly-dressed female who's job seems to be to make sure you can find your way from the entrance to the reception desk a few metres away, and then to show you to the also-not-difficult-to-find lift. I'm just sensitive about being treated like an imbecile; on the other hand it's nice to have somebody smiling a big welcome as you arrive.