Independent, Hanoi Hotels

Great location and very friendly Staff .We would return to this hotel when we go back to Vietnam.I would recommend this Hotel to everyone . the price was great.

Highly recommend, they couldn't do enough for us, very friendly staff, professional management team. Close to a lot of tourist facilities.

We stayed at the Splendid Jupiter Hotel for two nights in September. The hotel is located in a small, and safe, side street in the old Quarter in Hanoi. The location is excellent, as you can walk to everything, however, you are tucked away from all the traffic, so you get a quiet night's sleep! We stayed in a superior room, which was spacious and clean, with air-con, a flat-screen TV, a PC and free Wifi . However, the best thing about this hotel is their staff. They are amazing. From the moment we checked in, they could not do enough to ensure we had a wonderful stay in Hanoi. They were so friendly and full of helpful information about where to go and where to eat . They booked a Halong Bay trip for us which was excellent. They also booked us train tickets to Hue for the night that we arrived back from Halong Bay. When we arrived back here after Halong Bay to pick up our tickets they gave us our room for a few hours (for free) until we had to leave. They then sent one of the staff to accompany us to the train station via taxi. They even paid for the taxi and showed us to our room on the train .

Our first trip with a family of 6 to Vietnam & what a great Hotel. We booked 3 x rooms, were picked up from the airport, offered a drink on arrival. Lovely staff, went out of their way to help to enjoy our stay. Great breakfast, large clean rooms, nice bathrooms, plenty of hot water (we were upgraded to the Honeymoon suite). Initially stayed 2 nights, then returned a week later for another night. Wanted to stay for a night a week later but they were booked out, manager walked us down to another hotel (3B Hotel) where we booked. This hotel was also clean & tidy & had great staff.

the staff were wonderful very professional and helpful

The staff not only booked transfer from Hanoi airport but booked train tickets to da nang and transfer from there to our hotel in Hoi An. Brilliant service.

I cannot say enough about how wonderful the staff are at the hanoi charming 2 hotel. My husband and I were on our honeymoon and we received 5-star treatment. From helping us to get our lost phone back from Thailand, to allowing us to leave our luggage there while we visited halong bay and Sa Pa (a total of 8 days), to giving us a room for free to shower and eat dinner in while we were in transit to Sa Pa, to giving us the warmest welcome each time they saw us. We cannot thank Mary, Tracy and Johnny and the rest of the staff enough for their kindness and hospitality! The hotel is in a wonderful location in the old quarter, the breakfasts are the best we've had and varied and plentiful. The rooms are clean and cool. I recommend this hotel to anyone!

Excellent service. They welcomed us with fruit smoothies. The rooms are not large; but adequate. Everything in good repair. The big plus is the location, convenient to the attractions in the old quarter. I would be glad to stay there again.

This was my second time at this hotel and it has pleased on both occasions. Location not great, but then I was only there 1 night on business. If you don't want to eat in the hotel restaurant, there aren't many options down the street; I ended up buying some snacky food at a convenience store about 5 mins walk away. The hotel itself is great, modern and well appointed. My only gripe - and I'm a little ashamed to call it a gripe - is that, in addition to the usual staff members who seem to think you are unable to get out of a taxi or handle a small suitcase without assistance, this place even has a smartly-dressed female who's job seems to be to make sure you can find your way from the entrance to the reception desk a few metres away, and then to show you to the also-not-difficult-to-find lift. I'm just sensitive about being treated like an imbecile; on the other hand it's nice to have somebody smiling a big welcome as you arrive.

Wonderful, friendly and very helpful staff. Room was very spacious and quiet. Highly recommend staying here! Hotel arranged taxi to and from airport, good food, delicious drinks !