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Reviews of prizeotel Hannover-City

prizeotel Hannover-City
Hamburger Allee 50, Hannover

Reviews

8.6

Excellent

Rating 10 - Excellent. 68 out of 127 reviews" "
Rating 8 - Good. 39 out of 127 reviews" "
Rating 6 - Okay. 11 out of 127 reviews" "
Rating 4 - Poor. 4 out of 127 reviews" "
Rating 2 - Terrible. 5 out of 127 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Brock

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The decor was awful.
Stayed 6 nights in Apr 2024

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Prizeotel team on 29 Jan 2024
Hey Andrea!We are incredibly grateful that you took the time out to leave us a 10-Star review.

2/10 Terrible

Mariell

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never again , dont stay there
Its been no good at all, the staff was unfriendly, unprofessional and not very flexible, checkin was happening with the lady at the reception having a private chat on the phone meanwhile, at the bar you were forced to pay 2,50 € with card, the wifi was not funccioning not in the room, nor at the reception and the lady at the reception sais, "well mine is working", breakfast was until 10,30h but things already got hardly removes at 10,07h coffee machine was cleaning, a "juice machine" that was no orange juice but sugarwater from a disposer,,,, abit poor for the price we paid and i will definetly not come back, Staff discussed and wouldn´t let us finish our phrase, overall horrific experience and will totally not recomment that hole
Stayed 1 night in Dec 2023
Response from Prizeotel team on 8 Dec 2023
Dear Mariell,thank you for sharing your feedback! We sincerely apologize for the behavior you experienced from our staff. We appreciate you bringing your grievances to our attention, as they will be addressed with our staff from the appropriate departments immediately. Detailed reviews with criticism help us understand our strong and weak points, and thereby develop the quality of our guest experience. We want to reassure you that your experience is not typical of what our guests receive, and we are taking your comments very seriously. We shall take all measures required to rectify the conditions in the hopes of having you back as a contented guest.

10/10 Excellent

Arkadiusz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wow , amazing place . My family says was fabulous. Thank you
Stayed 1 night in Jul 2023

10/10 Excellent

Claire

Stayed 2 nights in Apr 2023

4/10 Poor

constantinos

Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable beds, good location and affordable. All kept very clean.
Stayed 2 nights in Sep 2022

8/10 Good

Lydia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I appreciated the cleanliness and shining light colour of the room. Only, a shoe-spoon I missed.
Stayed 2 nights in Sep 2022

2/10 Terrible

Zahi

Stayed 1 night in Jun 2022

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A surprise find in a quiet area even though it is on a busy street. Funky. Everything is well designed, the water pressure into the small shower box is fine, internet WiFi is fast and pervasive - even outside on the pavement. The staff enjoy what they are doing and the breakfast is adequate as well. I breakfasted at a nearby property for comparison. Much better at my home hotel. And the bar. Highly recommended.
Stayed 3 nights in Jun 2022

8/10 Good

Birgit, Washington

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is easily the most unique Hotel in the area. It‘s more like a pop art piece than just a Hotel, colors and details are chosen deliberately and everything is very well thought through, just a beautiful design. The beds were comfortable, the room quiet and there is a 24 hour bar and free coffee/tea in the lobby (nothing of the sort in the room though, no extras, no frills at all). I was traveling for business and the WiFi was good, only thing that was inconvenient was that you are often timed out and have to log back on. The only things I didn‘t like were that there is no safe in the room, no closet (just hangers on a wall as part of the design), and most of all, I am not sure why, but there was no house keeping in the five days I spent there, even though they have a team doing that onsite. I do sleep long because I work on a different time schedule, but at least on one day the lady was working right across from my room when I left, but still didn‘t clean it. Then I asked at the front desk what to do with trash in my room and whether I could get an additional towel, and was given a trashbag and told to put it outside. Towels were put in my room, but not for the face, but rather for the floor, just a bit off that part. After all though the staff was super nice and helpful and if you want beautiful surroundings and are okay with no frills, this is a great place to stay. The main train station is a short walk away, as are many shopping places.
Stayed 3 nights in Mar 2022

8/10 Good

Elizaveta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes Hotel. Zimmer war mit der Ausrichtung zur Straße und deshalb war es laut. Es ist sauber. Es gibt aber keinen Safe im Zimmer. Die Innenstadt ist in 15 Minuten zu Fuß erreichbar. Für kurzen Städtetrip ist es völlig in Ordnung.
Stayed 1 night in May 2024

8/10 Good

Mikkel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Det var rigtig fint til prisen
Stayed 3 nights in May 2024

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zimmer war soweit ok, aber Haare an der Toilette beim Waschbecken und in der Dusche sind ein absolutes no Go. Ansonsten war das Zimmer einwandfrei.
Stayed 1 night in May 2024

8/10 Good

Roger Tiako, Hamburg

Zufrieden
Stayed 1 night in May 2024

8/10 Good

Verda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauberes und ruhiges Hotel.
Stayed 1 night in May 2024

8/10 Good

Peter

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bettwäsche hatte schwarze Flecken.
Stayed 1 night in May 2024

10/10 Excellent

Michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lekker stil. alleen wat minder is dat als je in de nacht naar de wc gaat wordt de ander op de kamer wakker van het licht in de kamer. Schijnt verschrikkelijk door het materiaal wat er tussen badkamer en kamer gebruikt is.
Stayed 1 night in Apr 2024

10/10 Excellent

Andreas, Hamburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein schönes Hotel mit moderner Ausstattung.
Stayed 5 nights in Apr 2024

10/10 Excellent

Gülhan

Liked: Cleanliness, staff & service, property conditions & facilities
Alles in Ordnung
Stayed 1 night in Apr 2024

8/10 Good

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr gute Unterkunft für einen Kurztrip. Hauptbahnhof und Innenstadt in wenigen Minuten zu Fuß zu erreichen. Frühstücksangebot völlig in Ordnung, sehr umsichtige und freundliche Mitarbeitende. Großes Lob! Jederzeit gerne wieder.
Stayed 1 night in Apr 2024

8/10 Good

Thi Van Anh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gut
Stayed 1 night in Apr 2024

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moderne und Zentrumsnahe Unterkunft. Freundliches Personal.
Stayed 1 night in Apr 2024

6/10 Okay

Angelika Sieglinde

Travelled with partner
Liked: Cleanliness
Wie gewertet
Stayed 1 night in Mar 2024

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr ruhige uns saubere Unterkunft. Nettes Personal. Komme gern wieder.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Prizeotel team on 29 Jan 2024
Dear Guest,Thank you so much for taking the time to leave us a rating!

8/10 Good

Cedric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel wie such das Personal ist gut. Für einen zwischenhalt ist es Ideal da es relativ nahe am Bahnhof ist.
Stayed 1 night in Jan 2024

10/10 Excellent

SUNGJA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔 객실은 좁은 편이나 전반적으로 깔끔하고 서비스가 좋았습니다. 오랜 시간 머물지는 못했으니 객실이 밝아서 좋았습니다. 로비에서는 무료로 따뜻한 물, 커피, 차 등을 마실 수 있으며 공간이 넓었습니다. 주차하기도 편리했습니다. 다음에 하노버에 오게되면 다시 찾고 싶은 곳입니다.
Stayed 1 night in Dec 2023
Response from Prizeotel team on 9 Jan 2024
Hey Sungja!Thank you so much for taking the time to leave an excellent rating. We really appreciate your business!

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Prizeotel team on 8 Jan 2024
Hey, Kirsten!Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime!

8/10 Good

Martin

Stayed 1 night in Dec 2023
Response from Prizeotel team on 29 Jan 2024
Dear Martin,Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime!

8/10 Good

Stavros

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Prizeotel team on 2 Jan 2024
Dear Stavros,Thanks so much for sharing your experience with us. We hope to see you again soon.

10/10 Excellent

PAVEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Prizeotel team on 2 Jan 2024
Dear Pavel,Thank you so much for this 10-star review. We really appreciate you being a customer and helping to share the rating about us. We’re here for you anytime.

10/10 Excellent

Arne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Team Captain on 26 Mar 2024
Dear Arne,Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

10/10 Excellent

Markus

Stayed 1 night in Nov 2023
Response from Prizeotel team on 11 Dec 2023
Hey Markus!Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to prizeotel Hannover-City!

8/10 Good

Hakim

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Posizione top, Hotel minimalista
Hotel minimalista, con tutto il necessario, manca la bottiglietta d'acqua. Colazione varia e posizione top
Stayed 2 nights in Nov 2023
Response from Hotel Team Captain on 22 Nov 2023
Hakim,Grazie per la tua opinione!

10/10 Excellent

Ignatz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 1 night in Nov 2023
Response from Hotel Team Captain on 22 Nov 2023
Dear Ignatz,We spotted your 5-star review. Thank you so much for trusting us, and we can’t wait to help you again in the future.

10/10 Excellent

Sarah

Stayed 2 nights in Oct 2023
Response from Hotel Team Captain on 22 Nov 2023
Dear Sarah,We appreciate you taking the time to rate your stay and look forward to serving you again in the future.

10/10 Excellent

Heidemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wir waren schon mehrfach in Prizehotels., weil uns die Ausstattung und das gesamte Ambiente anspricht. Das Preis-Leistungsverhätnis ist gut. Was gefehlt hat, ist eine Erklärung der Klimaanlage. Da sind so viele Zeichen, die uns nicht bekannt waren. wir konnten das Zimmer nicht warm bekommen, bei Aussentemperaturen von 8° C. An der Rezeption konnten wir keine Hilfe bekommen. Trotzdem war es wie so oft, ein angenehmer Aufenthalt!!
Stayed 1 night in Oct 2023
Response from Hotel Team Captain on 13 Nov 2023
Sehr geehrte Heidemarie,Vielen danke für Ihre 10* Rückmeldung!

10/10 Excellent

Ines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich werde jeder Zeit egal wo ich in Deutschland bin sehr gerne wieder in einem Hotel dieser Hotelkette übernachten.Herzlich Dank für alles war eine tolle Woche bei Euch in Hannover. ✌️✌️🙏
Stayed 7 nights in Oct 2023
Response from Hotel Team Captain on 13 Nov 2023
Liebe Ines!Danke für Ihre Rückmeldung!

8/10 Good

Rolf

Business traveller
Liked: Cleanliness, staff & service
Für centrumnahe Unternehmungen gut geeignet,
Stayed 1 night in Oct 2023
Response from Hotel Team Captain on 13 Nov 2023
Sehr geehrte Rolf!Danke für Ihre Rückmeldung!

8/10 Good

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Erwartungen wurden erfüllt. Aber auch nicht übertroffen. Für einen kurzen Aufenthalt angenehm.
Stayed 1 night in Oct 2023
Response from Hotel Team Captain on 17 Oct 2023
Sehr geehrte Laura,Danke für Ihre Rückmeldung!

8/10 Good

Mukhtar

Stayed 2 nights in Oct 2023
Response from Hotel Team Captain on 16 Oct 2023
Dear Mukhtar,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!

8/10 Good

Heinz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK Zwischenhalt in Hannover
Stayed 1 night in Sep 2023
Response from Reservations department on 11 Oct 2023
Lieber Herr,Vielen Dank für Ihre Bewertung!

4/10 Poor

Mads

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reservations department on 11 Oct 2023
Dear Mads,We are very sorry that your stay in Prizeotel Hannover was not as expected! Thank you for your rating!

2/10 Terrible

Gemma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decepcionante
Viajamos en familia. Reservé una habitación para 2 adultos y 1 niño. Cuando llegamos a la habitación faltaba una cama para mi hijo.. no tuvimos alternativa de poder añadir una cama, ni otra habitación… queríamos cancelar la reserva del segundo día y no nos lo permitieron… decepcionante. No limpian la habitación de un día para otro. Moqueta de la habitación sucia. Frustración por las valoraciones de otros clientes pensaba que estaba reservando otro tipo de hotel. Lo único correcto el desayuno. Parquing de pago…
Stayed 2 nights in Aug 2023
Response from Reservations department on 11 Oct 2023
Querida Gemma,¡Lamentamos mucho que haya tenido una mala experiencia en Prizeotel Hannover! ¡Gracias por tus comentarios!

10/10 Excellent

Mirjam

Stayed 1 night in Aug 2023

10/10 Excellent

Joachim

Stayed 1 night in Aug 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities
I didn't like the "du" as a german senior lady.
Stayed 2 nights in Aug 2023

10/10 Excellent

Katrin

Stayed 1 night in Aug 2023

10/10 Excellent

Stephan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wir waren eine Nacht hier und können nur sagen das wir es sehr genossen haben. Das Personal war super freundlich und aufmerksam, die Zimmer sehr schön bunt im 80er Designerstyle eingerichtet. Das Hotel ist sehr zentral gelegen und daher für Sightseeing perfekt geeignet. Wir können es nur weiterempfehlen, da auch das Preis Leistungsverhältnis top ist.
Stayed 1 night in Aug 2023