Exterior

Reviews of Victoria Regal

3 out of 5
Victoria Regal
89 YAN AN ROAD ,HANGZHOU, 89, Hangzhou, Zhejiang

Reviews

7.0

Good

Rating 10 - Excellent. 13 out of 100 reviews" "
Rating 8 - Good. 52 out of 100 reviews" "
Rating 6 - Okay. 18 out of 100 reviews" "
Rating 4 - Poor. 10 out of 100 reviews" "
Rating 2 - Terrible. 7 out of 100 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Mabel

So so
The only good thing was the shopping mall opposite. This is my first time in hz.. and if to choose again I will stay near hu bin harbour area with more shopping malls.. but a 2day 1night trip is enough for hz.
Stayed 1 night in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel badly maintain or no maintenance at all!!!
I will never return to this hotel again. We have chosen this hotel as my family has previously stayed in the hotel 2 years ago and it was good then. The hotel has deteriorated so much that it is not worse the while to stay in despite the good location. At check in, I requested for non-smoking room due to my sensitive wind pipe. Answer given by the check in staff was although the government in China has curbed smoking in the room, they cannot stop the guests from smoking in their room. What kind of control do the management has and looking at the state of the hotel, maintenance was poor or no maintenance at all. This hotel also allows their guests to leave their room door open while the guests were smoking heavily in the room!! There was also stain on the towel given. Most ridiculous was, I have asked to add a bed in the room. The kind of bed they added is not the standard roll away bed and there was no mattress given. The hotel has expected the guest to sleep on hard wooden plank!!! The hotel has the cheek to charge RMB250 for the wooden plank bed!!!! Better to pay more and stay at an international brand hotel!! I
Stayed 2 nights in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Requested Non-Smoking room, but was allocated Smoking Floor on the 5th level. When the lift opens, the air is bad as you will walk passed the gambling room which the doors are widely opened, before you get to your room. Spoke to hotel front desk and was told the hotel is fully booked. However, we hardly see any guests in the hotel lobby and restaurant.
Stayed 2 nights in Sep 2017

4/10 Poor

M, Australia

Disliked: Property conditions & facilities, room comfort
Great Location - Terrible Hotel
Location is perfect. However, the entire hotel lobby and rooms smell terrible, worse than an ashtray it's hard to breath. You get what you pay for so the facilities are very basic and old but it's a great location so just be aware there is a reason the price is cheap.
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great location and nice hotel. The staff were very helpful too. Very comfortable rooms. Easy walk to metro station if needed. Lots of restaurants around the area and a very popular shopping area for tourists. Also nearby to beautiful temple. Will definitely stay again.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2017

6/10 Okay

Ian, UK

Good location
The hotel was a little jaded, but clean enough. To compensate for that, great location with a number of attractions within a 10-15 minute walk.
Stayed 2 nights in May 2017

6/10 Okay

Haoyong

Disliked: Cleanliness
good location
It is in a good location near the west lake

6/10 Okay

Scott

Close to Westlake, but not thrilled
Not up to my personal standards. Expectations weren't a bit high for this hotel

4/10 Poor

passenger, san diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good experience
The staff was rude. The hotel smell terrible. It was not good experience. It is not worth the price we paid.xxxxxxxxxxxxxxx

8/10 Good

Mun Su

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasant. The staff are friendly - and just need to be a little more polished. Indeed the Lady Manager personally helped me with getting on relevant train and bus routes by accompanying me to their stops.

8/10 Good

Edward, Long Island,NY, USA

Liked: Cleanliness, staff & service
Good 3 star hotel
The hotel was rated as 4 star but did not meet the expectations of a 4 star! Room was smaller than expected and amenities were minimal. The look/decor of the hotel was outdated. Otherwise we were comfortable with our stay.

2/10 Terrible

SERI P.

Disliked: Cleanliness, staff & service, room comfort
The worst hotel where I've ever stayed.
The worst hotel where I've ever stayed. It's a nightmare. Especially, the attitude of staffs and the room condition were terrible. PLEASE CHOOSE ANOTHER HOTEL!!

2/10 Terrible

SERI P.

Disliked: Cleanliness, staff & service, room comfort
The worst hotel where I've ever stayed.
The worst hotel where I've ever stayed. It's a nightmare. Especially, the attitude of staffs and the room condition were terrible. PLEASE CHOOSE ANOTHER HOTEL!!

6/10 Okay

walter, Switzerland and Japan

Liked: Cleanliness, property conditions & facilities
Good location, close to the lake in a pleasant are
A typical Chinese Hotel , no charm but convenient . Breakfast buffet nothing special and service very basic

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice location
The location is good. Overall experience of the stay was fine.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
OK room if you are not fussy
Booked 3 rooms in Nov 15. All 3 room's air con cannot be controlled. Asked the reception for help and was told the controller was a dummy one and all air condition is based on centralise system. The temperature is so hot and warm due to weather change that it was hard to breath! Later, changed a room due to faulty TV. Discovered that the air con can be controlled! Overall room is clean except room carpet and the wall by the window is dirty. There is only 1 lift serving to level 6&7 and the lift is slow and at times packed with staff delivery of linens.

8/10 Good

boning

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, nice lobby, but so so room
No safe box in the room. The shower head is broken and water can easily leak out from the shower. Hotel lobby is nice. Location is great.

6/10 Okay

David, Atlanta

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel with some quirks at a reasonable price
Prior to selecting this hotel, I read the reviews and they were all true, still I would likely stay here again. Things that were good: Room was clean and comfortable, good location, reasonable price, friendly staff. Things that were not good: I requested a non-smoking room but none was available, the first day there was only luke warm water (second day was fine), no real exercise or workout room, some street noise (didn't bother me).

10/10 Excellent

Alex, PAris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nothng to say
one night for business, peronnal is nice, room a clean and well decorated

10/10 Excellent

Will, Belmont, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location
There are many places to stay around the lake, downtown area. I picked this one because of price and location. It was only after we checked in that we figured out that we were within walking distance of the night market for food and novelties. The local thing seems to be a leaf and paper wrap of whole small chicken that is then baked in earthenware. I've traveled to China dozens of times and the first time I tried this faire even after being in Hanzhou twice before, but not downtown. Could have had a lot more fun had my Chinese colleague and I been in town longer. The hotel is also within walking distance of the subway if you're taking the train into town; we did. Would stay here again for sure.

8/10 Good

Verified traveller

Liked: Property conditions & facilities
nice lolcation, smoking problems
The hotel is nicely located, closed to Westlake, other scenic spots, and buses. The room size is fine, but there are too many people smoke in the hotel, in the lobby, hallway, elevator, and rooms. The non-smoking floor is ok, but other floors are horrible. If you are a non-smoker, you can't stand the smell.

10/10 Excellent

Kasey, SGP.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located @ Southern City Center
My second stay at Victoria Regal within a year. Staff as usual offer excellent assistance to me on tour and train ticketing. Metro station Ding An Lu is few hundred metres north-east of the hotel. 20 minutes walk to west lake thru west lake avenue. (North-west direction).

8/10 Good

Tie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rowan, Jackson, Wyoming USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, don't believe the poor reviews.
I read many of the reviews and was a little concerned after reading. Upon arrival we were pleasantly surprised to find a perfectly functional and quite nice Chinese Business Hotel. Despite of the previous reviewers whining, sniveling, and nitpicking we found this hotel to be quite nice and very serviceable. Yes there were some stains on the carpet. Big deal? No! Not a big deal. There were no unpleasant smells. Our non smoking room was non smoking and was fine. The service was fine as well. There was a very competent and professional staff that spoke english at the front desk that we found to be quite helpful. In my opinion the previous reviewers were way out of line in bashing this perfectly fine establishment. I happen to work in the travel and tourism industry so I felt the need to clear this up. Obviously different people have different expectations but to be honest I would definitely stay here again and I would be glad to return to one of the better places I have stayed in China.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

M,K,, Austin,Texas

Disliked: Property conditions & facilities, room comfort
The strong mildewy smell makes difficulty and uncomfortable to stay in room.

2/10 Terrible

Ken, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be warned; location is deceptive and no hot water!
The location of this hotel is shown to be on the edge of West Lake and that's false. It's actually located about 1/2 mile from the lake. The hotel also advertises to be 4 stars, and it's 2.5 at best. Perhaps 20 years ago it was 4 stars, but they have not maintained it. The hot water was luke warm and required about 10 minutes to warm up and the water pressure was low. The carpet needed to be changed and the cabinetry in the bathroom was falling apart. There was some kind of powder on the carpet that made my feet itch. I don't mind staying in cheaper hotels but I don't like to be misled!

8/10 Good

Cale, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Hotel was newer and well kept. Close to West Lake. Breakfast was good and the staff had some English language skills as well. Would stay again,

6/10 Okay

wanderinglily, Melbourne

Liked: Staff & service, room comfort
Hangzhou stopover
Location was good as close to West Lake and shopping area. The room was weirdly inconsistent - beautiful large bathroom and separate living area with extras such as laptop and sound system, yet the wood panels under the sink and on some doors appeared unfinished and rough. Staff were friendly and willing to help despite their lack of English (apart from the Assistant Managers who could speak English).

4/10 Poor

Moises, Guadalajara, Mexico

Disliked: Property conditions & facilities, room comfort
Not for Business Travelers
Since I arrived I realized I make a wrong choice, I guess if I had stay there not for business it could have been an OK option. The lobby was a little bit dissapointed, not really suitable for a business meeting. The staff has very poor english so it was difficult to communicate. I arrived there very late and hungry, but when I checked room service menu (or at least what it seems the menu as it was in chinese) it was all assian food, not a single western choice, so I prefered to go to bed with my empty stomach. My colleagues tried to call me from the office late in the night (big time difference), but seems nobody answers the phone at reception at the middle of the night. When I checked out also I had troubles to communicate, but at the end they helped me getting a taxi which gives some points to the staff, at least they tried!

8/10 Good

David, USA

Liked: Cleanliness, staff & service
It was nice hotel, and was reasonably close to West Lake. Everything was great except that the hot water was not as hot as I would have liked. Room was comfortable and clean,and staff was nice. Did not eat at the hotel but was good for the money. It was quiet and comfortable.

8/10 Good

Brad, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well pleased...good price, great service.
I was pleasantly surprised after reading a couple of negative reviews about this hotel... The location was great, right near West lake and also the main night strip with good bars and friendly locals. A night market at the end of the street, not 5 minutes away...good for buying some gifts or a meal, with plenty of restaurants. The staff in the hotel were terrific, with the majority speaking good english and always ready to help,... I was having problems with the atm nearby, so the concierge walked me around to the local bank and waited til I sorted the problem, terrific service!!! Had a great stay and at a reasonable price.

10/10 Excellent

Phil, Seattle, Washington USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, comfortable room excellent location
The assistant manager on duty, who called himself Raymond, went well beyond the call of duty in helping us get around the hotel itself and the surrounding area. He and the other staff were kind, cooperative, responsive, and eager to make our stay pleasant. We'll definitely come back here if we visit Hangzhou again.
Martial arts in the nearby park

8/10 Good

W Gregory Chuck, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near West Lake
I was very happy about my staying in Victoria Regal hotel. The location and services were great.

8/10 Good

W Gregory Chuck, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near West Lake
I was happy about my staying in Victoria Regal hotel. Location and services were great.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Victoria Regal hotel close to West Lake
I had a good experience of staying in Victoria Regal hotel during my visit in Hangzhou, China. I will book thathotel again if I have the chance to visit Hangzhou, China again

8/10 Good

TR, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 4* hotel in a central location (shops, parks)
Stayed for 3 nights in March, hotel staff spoke decent English, all went effortlessly. The hotel is opposite a large shopping mall with Western shops and a food court. It is also within walking distance to the West Lake and the surrounding parks. A solid 4-star hotel with clean (if slightly dark) rooms, would definitely go back.

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
The price of the hotel is low for a reason, because the rooms are not in very good condition. Design is modern but poorly maintained. Carpets are dirty, rooms smells like mold. After complaining to the hotel the staff still would not allow us to switch rooms until we told them we are leaving. However, the other room had the same smell and poor condition. Seems like a "hourly" hotel. Heavy construction outside of the hotel, staff refuse to help with getting a taxi.

8/10 Good

Pat & S?heri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return to this Hotel.
There is a lot of construction around this area. The hotel was nice and we like the closeness to the areas we wanted to visit while in Hangzhou. It is close to a very nice mall where you can shop as well as eat. It's within walking distance to West Lake as well. We will use this hotel again.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Overall conditions are satisfactory
Closed to the West Lake and the Shopping area, however its hard to take taxi. Overall Room conditions are good but the carpet is not clean enough, must wear slipper

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
很差的住宿經驗
已訂房並預先付費了,CHECK IN時卻怎麼樣都說沒有訂房紀錄,再刷卡才以入住。 房間隔音差,設備也差,服務人員態度也不好。 總之是一次很糟的住宿經驗。
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Staff & service
Service déplorable
Les chambres sont grandes et correctement équipées même si les serviettes de toilettes mériteraient d’être changées car elle sont trouées. Le service est déplorable dès le check in. J'avais réservé une chambre non fumeur et on m'attribue une chambre fumeur, donc obligé de redescendre à la réception pour faire un changement. Le personnel s'occupant des chambres est bruyant, ils se baladent avec la musique à fond sur leurs portable dans les couloirs et les ascenseurs, je n'ai jamais vu dans un hôtel sensé être 4 étoiles. Gros problème d'organisation aussi, j'avais une réservation avec petit déjeuner inclus et lorsque je me présente à la salle de petit déjeuner, le réceptionniste me dit que je ne suis pas sûr leur liste. Ici encore obligé de lui faire comprendre que c'est leur problème de gestion des réservations. En résumé un hôtel à éviter si vous êtes habitué à des prestations de 4 étoiles et un service impeccable.
Stayed 1 night in Oct 2017

8/10 Good

ash, Tokyo,Japan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
西湖に近いホテル
フロントの接客は最低でしたが、目の前がデパートで西湖にも近く、立地はとても良いです。西湖周辺は平日にもかかわらず、大変な人出でした。観光客が多いためか、治安は良いです。女の子が夜ひとりで出歩いても、あまり怖くはないでしょう。日本の芸大にあたる中国美術学院も西湖のほとりにあり、とれもきれいな大学で、学生でなくてもトイレを使わせてくれます。
Stayed 3 nights in Sep 2017

8/10 Good

DONGHYUN

Liked: Property conditions & facilities, room comfort

8/10 Good

Yasushi

Liked: Cleanliness, room comfort
Disliked: Staff & service
観光に便利
西湖に近く、河坊街にも近いので、観光には最適です。近くに食事が出来るところもたくさんあり、持ち帰ることも出来るので、部屋で食べるのも良いと思います。中国の食堂ではビールを出さないところも多いので。 建物は新しくはありませんが、清潔に保たれています。泊まった部屋は広く、広いバルコニーも付いていました。 バスタブはありませんが、レインシャワーがあるのでまあ良いでしょう。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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