Garden View Room
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Reviews of Pins De La Brume Hotel

5 out of 5
Pins De La Brume Hotel
No.18-8,Lingyin Road, Hangzhou, Zhejiang

Reviews

9.2

Wonderful

Rating 10 - Excellent. 13 out of 18 reviews" "
Rating 8 - Good. 3 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay in HangZhou
This hotel/resort is an amazing place, the room is so clean and with very good layout. The personnels in the hotel are all kind and nice, well trained to deliver good services, and the housekeeper would greetings to you when meeting you in the hallway. Oh, their breakfast is one of the best part of the stay, so many choices and tasted so good we ate so much than cannot eat anything for lunch. last thing to mention, it's walkable distance to Lingyin Temple, 10 mins away for a walk thru a path under the trees. If only thing I would complain is - they don't seem have enough power outlets in the room but that's not a big deal, I would still rank it as one of the best hotel in HZ.
Stayed 1 night in Dec 2019
Response from 小九 on 7 Jan 2020
Thank you for your comments and look forward to your stay again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An elegant, off-beat hotel. Breakfast more personalized than some high end hotels.
Stayed 1 night in Aug 2018

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy boutique hotel!
Amazing hotel! The hotel had a tea farm right outside where it harvests its own tea that can be found in your hotel room. The minibar was all free. Staff was friendly in general. The restaurant was superb! We had a wonderful breakfast, lunch and then an afternoon tea there. The only negative part is the location. It's awfully difficult to get a cab and it's not that easy to find. Also wifi in the room is a bit unthoughtful as it requires the guest to have a CHINESE phone number in order to access the wifi. I understand a lot of the guests are local this is probably why, but I would recommend removing this feature. Overall a great stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of Pins De La Brume
Pins De La Brume is situated in the scenic area of the beautiful city of Hangzhou. Its most famous surroundings is the temple, Lingyin Temple. Spend some time at the temple, the lake and also the wetlands of Hangzhou

8/10 Good

Istante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No English speaking staff and no menú in English.
Great hotel but can't comunicate to any in the hotel or read the menu at the restaurant with ONLY Chinese food. We had to go to the Four Seasons near by for a international dinner.
Hotel patio
Response from Pins De La Brume Hotel on 12 Apr 2014
Thank you for your choice of our hotel. We feel really sorry for your experience in our hotel, and we are appreciating your advice to help us improve and perfect. As a new opening hotel, we believe that we have space to provide better service in order to satisfy our honored guests, and it would always be our goal we devote to achieve. Actually we have provided English menu immediately after your experience in our restaurant on the first day, so you could order with the translated English menu. Considering the English skill of some staff, our Holly Manager who is fluent in English, paid close attention to your stay in our hotel. What’s more, for the busy traffic in the golden week, our hotel also made efforts to offer convenience to your request. With no advanced booking of our cars, we tried our best to arrange cars for you. Furthermore, we offered complimentary airport transportation to show our courtesy. We never stop to improve our service to make our guest happy. We believe that you may find more enjoyable experience with us during your next stay. Looking forward to meeting you in Pins De La Brume again.

10/10 Excellent

HZ, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel -
I absolutely enjoyed my 2-night stay at the hotel, it is a great location especially if you are looking for a quiet getaway. Away from the tourist crowed lake area, but yet accessible by taxi or by foot, you can take a walk on the tree shaded roads, or enjoy the afternoon tea at the balcony facing the garden. Very relaxing. All facilities and decoration reflect the Chinese Tea culture, and elegantly done!

10/10 Excellent

シー, 東京

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が綺麗で、床暖房もあって居心地が良かった。部屋から中庭が見えて景色もよい、霊隠寺に近いお寺に行くのは便利、市内からちょっと離れるけどタクシーで20分程度、心休めるのはいい場所でした。
Stayed 2 nights in Dec 2019
Response from 兰 on 5 Mar 2020
ご宿泊ありがとうございます。またのご来店をお待ちしております。

8/10 Good

CHUNGLIANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2018

10/10 Excellent

hsingyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的服務和設備。
Stayed 1 night in Sep 2018

8/10 Good

JINLU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
安静，方便，还不错的精品酒店

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
excellent facility but the staff can be more helpful and knowledgeable about their own offerings and services......
Stayed 2 nights in Feb 2018

10/10 Excellent

xinrong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect living experience
great hotel, nice waiter/waitress , good cost performance; the big french-windows in the room are so cool
Stayed 2 nights in Feb 2018

10/10 Excellent

JIAYI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的酒店，以后还会选择入住。
Stayed 1 night in Jul 2017

10/10 Excellent

SHIZHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
灵隐首选
灵隐寺旁边精致酒店，很安静，步行到灵隐15分钟，一路上会路过灵隐村和一级龙井茶园保护区，洗洗肺也是不错的。 早餐很好吃，小馄饨啊面啊都是现煮的，味道很好~

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Patricia Tsang, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort Hotel
The ambience is very Zen and one gets into the holiday mood as soon as one steps into the premises. The staff is friendly & helpful. The breakfast offers a wide range of choices. Unfortunately, I think the chef has to work harder. The cooking is not up to the hotel standard. The supper menu is disappointing. Consider the hotel is located in the middle of no where, the catering department should broaden the supper menu. Currently, they only offer a few noodle dishes for in-room service.