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Reviews of Hangzhou Hua Chen International hotel

4 out of 5
Hangzhou Hua Chen International hotel
No 25 Pinghai Road, Shangcheng District, Hangzhou, Zhejiang

Reviews

7.8

Good

Rating 10 - Excellent. 170 out of 658 reviews" "
Rating 8 - Good. 324 out of 658 reviews" "
Rating 6 - Okay. 104 out of 658 reviews" "
Rating 4 - Poor. 42 out of 658 reviews" "
Rating 2 - Terrible. 18 out of 658 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

KYUNG DEUK

Business traveller
Stayed 1 night in Jan 2020
Response from 前厅部 on 21 Jan 2020
尊敬的宾客，非常感谢您的光顾与点评，“位居闹市中，坐拥西湖景”是饭店最好的写照，饭店率先通过了ISO9000认证，支持环保，贴近绿色是饭店的一贯做法，力求打靠性价比最高的酒店，因此看到您的评分与点评，我们会继续努力，期待您下次入住满分的点评。祝您及您的家人旅游途愉快，健康。

8/10 Good

Ferry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's about 5 - 10 min walk from Subway station. There is a bus stop in front of the hotel, where you can take airport bus to the airport, need to buy ticket first at a tour agency nearby hotel (ask fo location at the hotel). Wifi is ok.
Stayed 1 night in Dec 2019
Response from 预订 on 6 Jan 2020
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

4/10 Poor

Qian

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 6 nights in Nov 2019
Response from 前厅部 on 4 Dec 2019
尊敬的宾客，非常感谢您的光顾与点评，“位居闹市中，坐拥西湖景”是饭店最好的写照，饭店率先通过了ISO9000认证，支持环保，贴近绿色是饭店的一贯做法，力求打靠性价比最高的酒店，因此看到您的评分与点评，我们会继续努力，期待您下次入住满分的点评。祝您及您的家人旅游途愉快，健康。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from 预订部 on 25 Nov 2019
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

10/10 Excellent

Florence, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the upgrade to family room. Very spacious, clean and convenient hotel. Service is excellent. Reception assisted to get cab. Breakfast is excellent. Very very good spread. Yummy noodles, yummy wholemeal bread...
Stayed 3 nights in Oct 2019
Response from Front Desk on 6 Nov 2019
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Except that the hotel is a little bit old style, everything else was perfect, especially the breakfast on the last floor. Beautiful view and very good food! Recommended.
Stayed 2 nights in Oct 2019
Response from 预订部 on 8 Oct 2019
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. I have ordered a couple of parcel prior to arriving and they have signed and kept until my arrival for me. Our room overlook west lake, which is perfect. Room is a tad small. Shower is the best I have had in China so far.
Stayed 2 nights in Sep 2019
Response from 预订部 on 10 Oct 2019
Dear guests, thanks for your patronage and comments. "Located in downtown, sitting beside the West Lake" is the best portrayal of the hotel. The hotel was the first to through ISO 9000 Certification. To Go Green and Save Green is what we always do. We strive to be the most cost-effective Hotel. And your feedback is quite important in our improvement process. We will continue to work hard and try our best to get your perfect score on your next visit. Wish you and your family a very happy tourist.

8/10 Good

Chun Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good value for money hotel in Hangzhou
Front desk staff is friendly and check in is fast. Room is clean and bed is comfortable (though the pillow is a bit soft). However, the wifi connection is not good enough for viewing/receiving videos. Breakfast offers quite a good spread of Chinese and western food. The location is good, near shopping areas and there are a lot of eateries around on the street and in the shopping malls. It should be about 10+ mins' walk to west lake if not for the construction works currently under way. Probably will choose it again if we visit west lake again.
Stayed 4 nights in Sep 2019
Response from 预订部 on 10 Oct 2019
Dear guests, thanks for your patronage and comments. "Located in downtown, sitting beside the West Lake" is the best portrayal of the hotel. The hotel was the first to through ISO 9000 Certification. To Go Green and Save Green is what we always do. We strive to be the most cost-effective Hotel. And your feedback is quite important in our improvement process. We will continue to work hard and try our best to get your perfect score on your next visit. Wish you and your family a very happy tourist.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019
Response from 前厅部 on 2 Oct 2019
尊敬的宾客，非常感谢您的光顾与点评，“位居闹市中，坐拥西湖景”是饭店最好的写照，饭店率先通过了ISO9000认证，支持环保，贴近绿色是饭店的一贯做法，力求打靠性价比最高的酒店，因此看到您的评分与点评，我们会继续努力，期待您下次入住满分的点评。祝您及您的家人旅游途愉快，健康。

8/10 Good

LINDA GM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from 前厅部 on 2 Oct 2019
尊敬的宾客，非常感谢您的光顾与点评，“位居闹市中，坐拥西湖景”是饭店最好的写照，饭店率先通过了ISO9000认证，支持环保，贴近绿色是饭店的一贯做法，力求打靠性价比最高的酒店，因此看到您的评分与点评，我们会继续努力，期待您下次入住满分的点评。祝您及您的家人旅游途愉快，健康。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from 前厅部 on 2 Oct 2019
尊敬的宾客，非常感谢您的光顾与点评，“位居闹市中，坐拥西湖景”是饭店最好的写照，饭店率先通过了ISO9000认证，支持环保，贴近绿色是饭店的一贯做法，力求打靠性价比最高的酒店，因此看到您的评分与点评，我们会继续努力，期待您下次入住满分的点评。祝您及您的家人旅游途愉快，健康。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient, close to the lake and easy to reach from the Metro line.
Stayed 2 nights in Aug 2019
Response from Front Desk on 17 Sept 2019
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, room comfort
A little older but not a bad deal
The main thing about this hotel is that the location is great. It's walking distance to West Lake, and right along the main street with plenty of food and shopping and boba options. It's a bit older (though I only have hotels in Shanghai to compare it with, so maybe it's more a city thing than this particular hotel) and less updated, but the rooms are an okay size and fairly clean. The front desk folks are helpful and can help you get show tickets for Impression West Lake or offer a driver + van (we had one take us to the tea mountain for a very reasonable fee) if you're interested. This was the only hotel I booked in China that didn't offer free breakfast (not sure if they do breakfast at all) but overall still a pretty good deal.
Stayed 2 nights in Aug 2019
Response from Front Desk on 17 Sept 2019
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from 前厅部 on 23 Jul 2019
尊敬的宾客，非常感谢您的光顾与点评，“位居闹市中，坐拥西湖景”是饭店最好的写照，饭店率先通过了ISO9000认证，支持环保，贴近绿色是饭店的一贯做法，力求打靠性价比最高的酒店，因此看到您的评分与点评，我们会继续努力，期待您下次入住满分的点评。祝您及您的家人旅游途愉快，健康。

6/10 Okay

Hunnee

Travelled with group
Liked: Cleanliness, amenities
It is an old hotel, about 10 mins walk from the metro station and 15 mins walk to the West Lake. The staff do not look and talk friendly. Room is old and old fashion looking,
Stayed 2 nights in Apr 2019
Response from Lobby manager on 10 Jul 2019
Dear guests, thanks for your patronage and comments. "Located in downtown, sitting beside the West Lake" is the best portrayal of the hotel. The hotel was the first to through ISO 9000 Certification. To Go Green and Save Green is what we always do. We strive to be the most cost-effective Hotel. And your feedback is quite important in our improvement process. We will continue to work hard and try our best to get your perfect score on your next visit. Wish you and your family a very happy tourist.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Lobby manager on 8 Jul 2019
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Lobby manager on 10 Jul 2019
Dear guests, thanks for your patronage and comments. "Located in downtown, sitting beside the West Lake" is the best portrayal of the hotel. The hotel was the first to through ISO 9000 Certification. To Go Green and Save Green is what we always do. We strive to be the most cost-effective Hotel. And your feedback is quite important in our improvement process. We will continue to work hard and try our best to get your perfect score on your next visit. Wish you and your family a very happy tourist.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Lobby manager on 10 Jul 2019
Dear guests, thanks for your patronage and comments. "Located in downtown, sitting beside the West Lake" is the best portrayal of the hotel. The hotel was the first to through ISO 9000 Certification. To Go Green and Save Green is what we always do. We strive to be the most cost-effective Hotel. And your feedback is quite important in our improvement process. We will continue to work hard and try our best to get your perfect score on your next visit. Wish you and your family a very happy tourist.

8/10 Good

TK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older style hotel but kept clean with good facilities, handy to shops and 10 min walk to lake. Staff helpful. Rooms reasonable size, beds ok a bit hard for what I'm used too. Smoking alowed in certain areas of the hotel, one being the lobby which is unfortunate for non-smokers. Overall good hotel.
Stayed 3 nights in Jun 2019
Response from Lobby manager on 8 Jul 2019
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Lobby manager on 8 Jul 2019
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

8/10 Good

Thao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Lobby manager on 8 Jul 2019
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good but dated centrally located hotel
Hotel centrally located and easy to find, as very close to metro station. Check in was fine, though they do seem to require a large deposit (1000元) which wasn't indicated before hand, and not good at all. The twin room was acceptable, clean and tidy, but decor a little old. Looks just like photos without quite such a nice light. Toiletries and other things in room were also acceptable. Service in general was fine, although sometimes short impolite answers given, which was far from acceptable. The gym on the fourth floor was adequate, several running and cycling machines, and a general weight machine, which was good to use in the evenings. The WiFi was super slow, and I believe their SSL certificate is outdated, so this aspect is poor. Overall fine for our stay.
Stayed 2 nights in Jun 2019
Response from Lobby manager on 10 Jul 2019
Dear guests, thanks for your patronage and comments. "Located in downtown, sitting beside the West Lake" is the best portrayal of the hotel. The hotel was the first to through ISO 9000 Certification. To Go Green and Save Green is what we always do. We strive to be the most cost-effective Hotel. And your feedback is quite important in our improvement process. We will continue to work hard and try our best to get your perfect score on your next visit. Wish you and your family a very happy tourist.

6/10 Okay

Verified traveller

Hotel service was decent, building is very dated though, doesn't look like the photos (much darker, smaller). Room is small and cramped for china standards, entrance lounge has people smoking in all the time. Good location to West lake and airport bus
Stayed 3 nights in Jun 2019
Response from 预订部 on 20 Jun 2019
Dear guests, thanks for your valuable comments and suggestions. “guests in Huachen warm and friendly forever" is our consistent aim. Your feedback is quite important in our continuous improvement process. We welcome all of your comments and suggestions. And also we will summarize and analysis what we do to improve and perfect our services so that to make your business or travel as feel in home.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
good location, easy to access city center and west lake. but need to improve hardware.
Stayed 4 nights in May 2019
Response from 预订部 on 20 Jun 2019
Dear guests, thanks for your patronage and comments. "Located in downtown, sitting beside the West Lake" is the best portrayal of the hotel. The hotel was the first to through ISO 9000 Certification. To Go Green and Save Green is what we always do. We strive to be the most cost-effective Hotel. And your feedback is quite important in our improvement process. We will continue to work hard and try our best to get your perfect score on your next visit. Wish you and your family a very happy tourist.

6/10 Okay

Horace

Not a good experience
Stayed 1 night in May 2019
Response from 预订部 on 20 Jun 2019
Dear guests, thanks for your valuable comments and suggestions. “guests in Huachen warm and friendly forever" is our consistent aim. Your feedback is quite important in our continuous improvement process. We welcome all of your comments and suggestions. And also we will summarize and analysis what we do to improve and perfect our services so that to make your business or travel as feel in home.

4/10 Poor

Verified traveller

Confirm your booking one day before
After they fail to contact me when I am on the flight, they cancel my booking due to hot demand, they help me to book another hotel next to it in the end.
Stayed 7 nights in May 2019
Response from 预订部 on 1 Aug 2019
Dear guests, thanks for your valuable comments and suggestions. “guests in Huachen warm and friendly forever" is our consistent aim. Your feedback is quite important in our continuous improvement process. We welcome all of your comments and suggestions. And also we will summarize and analysis what we do to improve and perfect our services so that to make your business or travel as feel in home.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, convenient location, and very friendly staff
Stayed 5 nights in May 2019
Response from 预订部 on 18 Jun 2019
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel that needs to be upgrade or refresh
The air inside the hotel is not very clean, maybe they need to clean the filters of the air-condition, the internet is very slow at night, and the remote control of the TV is not working most of the time.
Stayed 1 night in May 2019
Response from 预订部 on 20 Jun 2019
Dear guests, thanks for your valuable comments and suggestions. “guests in Huachen warm and friendly forever" is our consistent aim. Your feedback is quite important in our continuous improvement process. We welcome all of your comments and suggestions. And also we will summarize and analysis what we do to improve and perfect our services so that to make your business or travel as feel in home.

4/10 Poor

NgCM

Travelled with family
Disliked: Staff & service, amenities
Very disappointed with the service as they had released my room to others as I did not manage to check in on time even though it was relayed to them that we would be arriving the next morning due to transport issues. I had to wait for another available room as the non smoking rooms were not available. I had to settle for a smoking room and had to wait while they clean up. My point is that my room should be already reserved for me as payment has already being made upfront. Dont think hotels should maximise their room occupancy at the expense of paid customers.
Stayed 3 nights in May 2019
Response from front desk on 23 May 2019
Dear guests: hello! Thank you for taking the time to give us feedback. We are very sorry that the experience has not met your expectations, and we are very sorry for the inconvenience caused by our service. Please accept our sincere apologies here. I will relay it to the relevant departments and make a positive improvement. I will also devote more energy to supervision and inspection in the later work. Hope to have the opportunity to bring you a more enjoyable experience! Sincerely look forward to your coming again, wish you a happy life!

8/10 Good

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from 前厅部 on 13 Jun 2019
尊敬的宾客，非常感谢您的光顾与点评，“位居闹市中，坐拥西湖景”是饭店最好的写照，饭店率先通过了ISO9000认证，支持环保，贴近绿色是饭店的一贯做法，力求打靠性价比最高的酒店，因此看到您的评分与点评，我们会继续努力，期待您下次入住满分的点评。祝您及您的家人旅游途愉快，健康。

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Get what you pay for
The room was clean but the air conditioning and wifi did not work well so sleeping was quite uncomfortable. The gym was very small and the hallways smelled like cigarettes. Staff were friendly.
Stayed 1 night in May 2019
Response from front desk on 14 Jun 2019
Dear guests: hello! Thank you for taking the time to give us feedback. We are very sorry that the experience has not met your expectations, and we are very sorry for the inconvenience caused by our service. Please accept our sincere apologies here. I will relay it to the relevant departments and make a positive improvement. I will also devote more energy to supervision and inspection in the later work. Hope to have the opportunity to bring you a more enjoyable experience! Sincerely look forward to your coming again, wish you a happy life!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was good. Comfotable. Had a good stay. Made mistake about location but everything you need is walking distance.
Stayed 3 nights in Apr 2019
Response from front desk on 21 May 2019
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from 预订部 on 24 Apr 2019
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from 前厅部 on 13 Jun 2019
尊敬的宾客，非常感谢您的光顾与点评，“位居闹市中，坐拥西湖景”是饭店最好的写照，饭店率先通过了ISO9000认证，支持环保，贴近绿色是饭店的一贯做法，力求打靠性价比最高的酒店，因此看到您的评分与点评，我们会继续努力，期待您下次入住满分的点评。祝您及您的家人旅游途愉快，健康。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location. Everything within easy reach. Room was nice and comfortable. Breakfast above average with nice view of west lake.
Stayed 5 nights in Mar 2019
Response from front desk on 10 Apr 2019
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

8/10 Good

Sheryn

Liked: Staff & service, property conditions & facilities, room comfort
Pleasant stay
Stayed 2 nights in Mar 2019
Response from 前厅部 on 13 Jun 2019
尊敬的宾客，非常感谢您的光顾与点评，“位居闹市中，坐拥西湖景”是饭店最好的写照，饭店率先通过了ISO9000认证，支持环保，贴近绿色是饭店的一贯做法，力求打靠性价比最高的酒店，因此看到您的评分与点评，我们会继续努力，期待您下次入住满分的点评。祝您及您的家人旅游途愉快，健康。

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from 前厅部 on 22 Mar 2019
尊敬的宾客，非常感谢您的光顾与点评，“位居闹市中，坐拥西湖景”是饭店最好的写照，饭店率先通过了ISO9000认证，支持环保，贴近绿色是饭店的一贯做法，力求打靠性价比最高的酒店，因此看到您的评分与点评，我们会继续努力，期待您下次入住满分的点评。祝您及您的家人旅游途愉快，健康。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from 预订部 on 3 Apr 2019
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

8/10 Good

Danwei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from 前厅部 on 5 Mar 2019
尊敬的宾客，非常感谢您的光顾与点评，“位居闹市中，坐拥西湖景”是饭店最好的写照，饭店率先通过了ISO9000认证，支持环保，贴近绿色是饭店的一贯做法，力求打靠性价比最高的酒店，因此看到您的评分与点评，我们会继续努力，期待您下次入住满分的点评。祝您及您的家人旅游途愉快，健康。

6/10 Okay

Hon Keung

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2019
Response from 前台部 on 5 Mar 2019
尊敬的宾客，非常感谢您的光顾与点评，“位居闹市中，坐拥西湖景”是饭店最好的写照，饭店率先通过了ISO9000认证，支持环保，贴近绿色是饭店的一贯做法，力求打靠性价比最高的酒店，因此看到您的评分与点评，我们会继续努力，期待您下次入住满分的点评。祝您及您的家人旅游途愉快，健康。

8/10 Good

GSS, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is comfortable and very convenient location.
Stayed 2 nights in Jan 2019
Response from front desk on 18 Jan 2019
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

10/10 Excellent

Hui Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from front desk on 16 Jan 2019
尊敬的宾客，非常感谢您的光顾与点评，“位居闹市中，坐拥西湖景”是饭店最好的写照，饭店率先通过了ISO9000认证，支持环保，贴近绿色是饭店的一贯做法，力求打靠性价比最高的酒店，因此看到您的评分与点评，我们会继续努力，期待您下次入住满分的点评。祝您及您的家人旅游途愉快，健康。

8/10 Good

Wa

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2018
Response from 前台 on 6 Jan 2019
尊敬的宾客，非常感谢您的光顾与点评，“位居闹市中，坐拥西湖景”是饭店最好的写照，饭店率先通过了ISO9000认证，支持环保，贴近绿色是饭店的一贯做法，力求打靠性价比最高的酒店，因此看到您的评分与点评，我们会继续努力，期待您下次入住满分的点评。祝您及您的家人旅游途愉快，健康。

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
A tad disappointed as the pictures and the actual rooms booked were a bit different. Should show the actual room package’s pictures. It’s a bit misleading to me.
Stayed 2 nights in Dec 2018
Response from front desk on 30 Dec 2018
Dear guests: hello! Thank you for taking the time to give us feedback. We are very sorry that the experience has not met your expectations, and we are very sorry for the inconvenience caused by our service. Please accept our sincere apologies here. I will relay it to the relevant departments and make a positive improvement. I will also devote more energy to supervision and inspection in the later work. Hope to have the opportunity to bring you a more enjoyable experience! Sincerely look forward to your coming again, wish you a happy life!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
They upgraded our room and gave us complimentary fruits. Thanks Eric
Stayed 3 nights in Dec 2018
Response from 华辰 on 17 Dec 2018
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hangzhou West Lake
We are a family of 3 with 2 rooms for 2 nights. They upgraded both our rooms to Suites with lake view. The hotel is located on a vibrant street within walking distance to the West Lake. They provide good breakfasts in the hotel and there are a lot of good restaurants in the surrounding area. It's a wonderful stay.
Stayed 1 night in Nov 2018
Response from 华辰 on 17 Dec 2018
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

10/10 Excellent

yuli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, amenity, convenience for shopping,eatting,and trip to anywhere.
Stayed 5 nights in Nov 2018
Response from front desk on 7 Dec 2018
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location. Great Service.
A very convenient lcation close to Longxiangqiao metro station and bus lines 4 and 27. Just a shorrt walk to the West Lake. The breakfast buffet is excellent. The front desk people work really hard to answer your tourist questions..
Stayed 4 nights in Nov 2018
Response from Front Desk on 7 Dec 2018
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Front Desk on 9 Dec 2018
尊敬的宾客，非常感谢您的光顾与点评，“位居闹市中，坐拥西湖景”是饭店最好的写照，饭店率先通过了ISO9000认证，支持环保，贴近绿色是饭店的一贯做法，力求打靠性价比最高的酒店，因此看到您的评分与点评，我们会继续努力，期待您下次入住满分的点评。祝您及您的家人旅游途愉快，健康。

10/10 Excellent

Kok, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs are kind and helpful. The place is strategic. I will stay again if go to hangzhou next time. Recommended to everyone
Stayed 3 nights in Nov 2018
Response from front desk on 23 Nov 2018
Dear guests, thanks for your patronage and comments. Our hotel is ideally located with convenient transportation, complete facilities, close distance from the West Lake, and lakeview rooms and restaurant with a West Lake silhouette. We sincerely look forward to your visit again so that we can bring you some delightful experiences when you enjoy your free time in the post-modern European style intelligent guestrooms.