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Reviews of Comfort Inn Hamilton

2.5 out of 5
Comfort Inn Hamilton
183 Centennial Pky N, Hamilton, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 130 out of 276 reviews" "
Rating 8 - Good. 73 out of 276 reviews" "
Rating 6 - Okay. 31 out of 276 reviews" "
Rating 4 - Poor. 18 out of 276 reviews" "
Rating 2 - Terrible. 24 out of 276 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Lisa on 24 May 2024
Dear Sarah Thank you for staying with us!

10/10 Excellent

Kadir Tamer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for this pleasable stay.
Stayed 1 night in May 2024
Response from Lisa on 21 May 2024
Dear Kadir Thank you for staying with us! We appreciate the kind review.

4/10 Poor

Salekin

Customer service is very poor. I am extremely disappointed. I will never comeback to this property.
Stayed 1 night in May 2024
Response from Lisa on 21 May 2024
Dear Salekin I am sorry to hear of your experience. If you could advise exactly what the issue was, that would be appreciated.

8/10 Good

Fared

Liked: Cleanliness, staff & service, property conditions & facilities
AC was too loudly
Stayed 1 night in May 2024
Response from Lisa on 21 May 2024
Dear Fared Sorry to hear the A/C Unit was loud, we will have maintenance check it.

6/10 Okay

Wayne

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities
Desk staff not overly friendly. Was hoping for maybe a pool and breakfast facilities.
Stayed 1 night in May 2024
Response from Lisa on 19 May 2024
Dear Wayne I am sorry to hear that the front desk was not more welcoming. We do offer free full hot breakfast for all our guests.

8/10 Good

Ted, Lethbridge

Stayed 1 night in May 2024
Response from Kerri on 18 May 2024
Thank you for staying with us Ted. We hope to see you again.

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positively impressed by the hotel. The room was very clean and bathroom looks like it has been recently renovated. Breakfast has good options and staff is very nice. Good job Comfort Inn 👍
Stayed 1 night in May 2024
Response from Lisa on 14 May 2024
Dear Gabriel Thank you for your kind review, we appreciate you staying with us!

8/10 Good

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and very helpful.
Stayed 1 night in May 2024
Response from Lisa on 13 May 2024
Dear Duncan Thank you for staying with us, we appreciate your kind feedback.

10/10 Excellent

brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Slightly dated but overall clean comfortable and friendly staff
Stayed 1 night in May 2024
Response from Kerri on 12 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Deborah, Ottawa

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and cheerful hotel with friendly service and a nice breakfast. Ground floor pet-friendly rooms are so convenient as they have a sliding door to outside. A little bit dated, but the room and bedding was clean and overall worth the price.
Stayed 1 night in May 2024
Response from Kerri on 9 May 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Diane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and unassuming. Aimee on front desk was efficient and friendly. Enjoyed my overnight visit and will be returning.
Stayed 1 night in May 2024
Response from Kerri on 9 May 2024
Hi DianneThank you for staying with us. We hope to see you again.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Kerri on 9 May 2024
Good evening AndreaThank you for staying with us. We hope to see you again.

10/10 Excellent

Ben

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing. Room was great. Low water pressure in bathroom sink, but shower was great. Breakfast was great, too. Would certainly return!
Stayed 2 nights in May 2024
Response from Kerri on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Ibrahiem El

Stayed 1 night in May 2024

8/10 Good

Sergiy

Liked: Cleanliness, staff & service, property conditions & facilities
everything
Stayed 1 night in May 2024
Response from Kerri on 12 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

steve

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the breakfast . That's why I keep coming back.
Stayed 2 nights in Apr 2024
Response from Lisa on 29 Apr 2024
Dear Steve We appreciate your feedback, thanks for staying with us!

10/10 Excellent

Francis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in Apr 2024
Response from Kerri on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kerri on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All waa as expected
Stayed 2 nights in Apr 2024
Response from Lisa on 26 Apr 2024
Dear Karen Thank you for staying with us!

10/10 Excellent

Laura

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like having the patio door access on the main floor when travelling with dogs. Room was clean. Staff was very friendly.
Stayed 1 night in Apr 2024
Response from Lisa on 26 Apr 2024
Dear Laura Thank you for staying with us and your kind review, we look forward to your next visit

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lisa on 24 Apr 2024
Dear Cheryl Thank you for staying with us!

10/10 Excellent

Kurtis

Stayed 1 night in Apr 2024
Response from Kerri on 12 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Marie Anthonette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice receptionist and property was great location and room
Stayed 1 night in Apr 2024
Response from Lisa on 18 Apr 2024
Dear MarieThank you for your kind review! We appreciate you staying with us.

4/10 Poor

Sepideh

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No elevators Toilet was not clean
Stayed 1 night in Apr 2024
Response from Lisa on 15 Apr 2024
Hello Sepideh Sorry to hear of the issues with your toilet. We do state on all our websites the hotel has no elevator, as we are only 2 floors.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & confortable
Stayed 2 nights in Apr 2024
Response from Kerri on 14 Apr 2024
Thank you for staying with us, we hope to see you again.

10/10 Excellent

Hayley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
See above
Stayed 2 nights in Mar 2024
Response from Lisa on 11 Apr 2024
Dear Hayley Thank you for your kind review! We appreciate you staying with us!

10/10 Excellent

Corinn

Stayed 1 night in Apr 2024
Response from Lisa on 1 May 2024
Dear Corinn Thank you for staying with us!

10/10 Excellent

Cheylyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lisa on 11 Apr 2024
Dear Cheylyne Thank you for your review! We appreciate you staying with us!

6/10 Okay

Miranda

Stayed 1 night in Apr 2024
Response from Lisa on 29 Apr 2024
Dear Miranda Thanks for staying with us!

8/10 Good

Bing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N A
Stayed 1 night in Apr 2024
Response from Lisa on 9 Apr 2024
Dear Bing Thank you for your kind review, we appreciate you staying with us!

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lisa on 9 Apr 2024
Dear Piotr Thank you for your great review and staying with us!

10/10 Excellent

Scott

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, well maintained and provided a convenient pet friendly stay for my family. Very satisfied.
Stayed 1 night in Mar 2024
Response from Kerri on 5 Apr 2024
Thank you for staying with us. We hope to see you again.

6/10 Okay

Svitlana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The longest check-in ever… The hotel itself is good, clean and comfortable
Stayed 1 night in Apr 2024
Response from Lisa on 4 Apr 2024
Hello Svitlana I am sorry to hear of the check in issue, I will address this with the staff member who check you in. We appreciate you staying with us.

10/10 Excellent

D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Good breakfast. Nice location.
Stayed 4 nights in Mar 2024
Response from Lisa on 2 Apr 2024
Dear D Thank you for your kind review! We appreciate you staying with us.

10/10 Excellent

Sandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here was very good experience will stay again
Stayed 1 night in Mar 2024
Response from Lisa on 2 Apr 2024
Dear Sandi Thank you for your kind review, we appreciate you staying with us

10/10 Excellent

Wayne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed there several times over the years when in the area. Good choice for our stays.
Stayed 1 night in Mar 2024
Response from Lisa on 2 Apr 2024
Dear Wayne Thank you for your kind review! We look forward to your next stay

2/10 Terrible

Rjdeep

Stayed 2 nights in Mar 2024
Response from Lisa on 16 Apr 2024
Dear Rjdeep Sorry you did not enjoy your stay with us. Unfortunately you did not cxl the first night and showed up in the morning. The hotel cannot offer a 50% discount for you not cancelling.

6/10 Okay

Tana

Stayed 1 night in Mar 2024
Response from Kerri on 14 Apr 2024
Thank you for staying with us, we hope to see you again.

4/10 Poor

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Way to noisy. Kids playing in the hallway until 12:30 am even after calling down to the front desk twice
Stayed 1 night in Mar 2024
Response from Kerri on 26 Mar 2024
Dear Rachel I am sorry to hear of the noise disturbance you experienced during your stay with us. We did not have kids they were University students coming in late from a competition We had 2 different Universities staying with us for a 3 day event.

2/10 Terrible

Heather

Stayed 3 nights in Mar 2024
Response from Kerri on 14 Apr 2024
Dear HeatherI am sorry to see you did not enjoy your stay. The property and our booking partners ensure our guests have accurate information about the hotel. Including lack of elevator and room types. A quick phone call to the hotel before you book at any hotel is encouraged to help you pick the best room to suit your individual needs.

10/10 Excellent

William

Travelled with partner
Liked: Amenities
Very well maintained
Stayed 3 nights in Mar 2024
Response from Lisa on 18 Mar 2024
Dear William Thank you for your kind review and staying with us.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay
Stayed 3 nights in Mar 2024
Response from Lisa on 14 Mar 2024
Dear Oscar Thank you for your kind review and staying with us!

2/10 Terrible

Ileana

Stayed 1 night in Mar 2024
Response from Lisa on 13 Mar 2024
Dear Ileana Thank you for staying with us, Sorry you did not enjoy your stay with us.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Clean quite, affordable
Stayed 1 night in Mar 2024
Response from Lisa on 5 Mar 2024
Dear David Thank you for staying with us!

8/10 Good

Denise

Stayed 1 night in Dec 2023
Response from Lisa on 5 Mar 2024
Dear Denise Thank you for staying with us!

10/10 Excellent

steve

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Front desk people amazing
Stayed 3 nights in Feb 2024
Response from Kerri on 2 Mar 2024
Hello SteveThank you for staying with us, we hope to see you again.

6/10 Okay

Emily

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk attendant wasnt very friendly. Barely spoke to me. I stood there awkwardly while he checked me in. The hallways were full of dirt and mud from ppl tracking it in on their boots. The shower and tub had public hair in it.
Stayed 1 night in Feb 2024
Response from Kerri on 24 Feb 2024
Dear EmilyI am sorry to see your stay was not up to our standards or yours. We will address the issues you mentioned directly with our staff.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
A perfect location with easy access to all we needed.
Stayed 1 night in Feb 2024
Response from Lisa on 23 Feb 2024
Dear Joyce Thank you for your kind review, we appreciate you staying with us.

8/10 Good

Rino

Liked: Cleanliness, staff & service
Breakfast was not it. Everything else was good and comfortable
Stayed 1 night in Feb 2024
Response from Lisa on 20 Feb 2024
Dear Rino Sorry you didn't like our full hot breakfast. We appreciate your feedback. Thank you for staying with us.

8/10 Good

Fdy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Nov 2023
Response from Lisa on 20 Feb 2024
Dear Fdy Thank you for staying with us.