Outdoor pool

Reviews of Saigon Halong Hotel

4 out of 5
Saigon Halong Hotel
Ha Long Road, Bai Chay Ward, Ha Long, Quang Ninh

Reviews

7.2

Good

Rating 10 - Excellent. 30 out of 155 reviews" "
Rating 8 - Good. 60 out of 155 reviews" "
Rating 6 - Okay. 34 out of 155 reviews" "
Rating 4 - Poor. 23 out of 155 reviews" "
Rating 2 - Terrible. 8 out of 155 reviews" "

8.2/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Massoud, Midlothian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice, dinner was great, breakfast buffet had very limited choices. Maybe it was a seasonal impact.
Stayed 1 night in Feb 2023
Response from Your Saigon Halong Hotel on 13 Feb 2023
Dear Sir, We thank you very much for your comments regarding your stay at the Sai Gon Ha Long hotel. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from The hotel management on 13 Dec 2019
Dear Valued Guest, Thank you very much for your feedback. We hope you had a nice stay at our hotel and look forward to your next visit. Best Regards,

8/10 Good

Jake, Hai Phong

Liked: Cleanliness, staff & service, amenities
Bathroom amenities and water pressure were good. Double bed was two singles pushed together. Gardens were pleasant and the pool was inviting. Staff, for the most part, we're friendly. The buildings need a bit of tlc.
Stayed 1 night in Sep 2019
Response from The Hotel Management on 19 Sept 2019
Dear Jake, Thank you very much for taking the time to post your review. We are happy your overall experience was comfortable. We truly appreciate your feedback and hope to accommodate you again soon. Best Regards,

2/10 Terrible

Olivia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unpleasant
When we first arrived, we were very unsatisfied with the Villa room we had booked- it was in a run-down building next to the actual hotel. We were able to switch our room to a Sea-View room which was much better, but throughout our stay we had difficulties communicating with the hotel staff and front desk, who did not seem to speak English and understand a lot of the requests we had. Ordering room service was also a struggle because no one in the kitchen seemed to speak English either, and they frequently got our order wrong. We had multiple communication issues when changing rooms, ordering, and asking general questions to the staff. Overall we did not feel they had the intentions of catering to our needs throughout our stay.
Stayed 5 nights in Jun 2019
Response from Sales & Marketing Department on 28 Jul 2019
Dear Olivia , Thank you so much for taking the time to share with us your review after your recent stay in Saigon Halong hotel. Please accept our sincere apologies for your imperfect experience with our staff because of the language barrier. As you may know and have pointed out, the dominance of the English language is not one of the strengths in Vietnamese day to day life. To enhance the communication skills in English for the associates, our hotel has since organized some English classes, which brought some positive changes. Hopefully in the coming time, every of our associates can communicate easily with our guests in English. We appreciate your feedback as it is only through the lens of our customer are we able to critique and further improve the overall operation of our property. We would like to regain your trust and hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area. Best Regards,

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
It was a restful, quiet stay at Villa 5.
Stayed 2 nights in Apr 2019
Response from Sales & Marketing Department on 13 Jun 2019
Dear Richard, Thank you for your nice review and recent stay with us. We are happy to know that you enjoyed your restful, quiet stay at villa 5. It was our pleasure having you with us, and we would love to be able to welcome you back to Ha Long in the near future. In the meantime, we wish you all the best. Kind regards,

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The perfect stay in Halong Bay
Stayed 3 nights in Apr 2019

8/10 Good

KOK LEONG

Relaxing tour around Halong Bay
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is clean and quiet. not close to restaurant or shopping. Good breakfast
Stayed 1 night in Mar 2019
Response from Sales & Marketing Department on 30 Apr 2019
Dear Sir/ Madam Thank you for your positive review. We are so happy to hear that you enjoyed your stay. We will share your review with our staff. We look forward to welcoming you back soon. Best Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
there is bugs in the room.
Stayed 1 night in Nov 2018
Response from Sales & Marketing Department on 5 Dec 2018
Dear Sir/ Madam, We would like to thank you for choosing Sai Gon Ha Long hotel as your accommodation choice and for taking the time to share your comments with us. We extremely sorry to learn your overall experience was not good as your expectation. Please accept our sincerest apologies. Your constructive comments are seriously noted. We are reviewing and taking the appropriate measures, training to address the problem and prevent future occurrence. We look forward to have opportunity to better serve you in the future. Best regards and happy travels,

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Sales & Marketing Department on 26 Nov 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Abinash

Nice Place.
Nice place. Centrally located. Great view from the dinning room up top. You get what you pay for.
Stayed 1 night in Jul 2018
Response from Sales & Marketing Department on 13 Sept 2018
Dear Abinash, Thank you for taking the time to tell us about your experience at Sài Gòn Hạ Long hotel. We are delighted to learn that you enjoyed your stay with us. We hope we can welcome you back soon. Best Regards

8/10 Good

Tara, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
A nice hotel with all needs met, the room was kept brilliantly clean, breakfast was vast with variety. Two niggles, arrived at 1am and had no help with luggage so had to carry bags up a hill, villa sat at the top of a hill difficult with bags over all no help with luggage and some building works surrounding the hotel but besides that hotel is great
Stayed 10 nights in Jun 2018

8/10 Good

jen g, coleshill england

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel but massive building site for miles
Excellent hotel . Staff ok but had a bad experience when we asked to extend for a night. A young man wearing glasses on reception told us it was full after seeing that a coach had pulled up outside ... so he was in a rush to get rid of us. We found this hard to believe as rooms were still on internet that were available. After an hour of panic we went back and were quite insistent that the hotel had rooms. Spoke to another lady who eventually said that rooms had suddenly become available ??? The chap looked very sheepish and apologised ??? I guess it doesn't change his pay packet if the hotel looses customers . But hotel in good situation . However I wished that we had just taken a night cruise from HANOI. As after seeing the beautiful Islands there was no where else locally to go as the beach and area for miles opposite the hotel is literally a massive building site and very noisy .
Stayed 2 nights in Mar 2018
Response from Sales & Marketing Department on 28 Apr 2018
Dear jen g on, Thank you so much for taking the time to share with us your review after your recent stay in Sai Gon Ha Long hotel. While we are very delighted to read your description of our hotel as “excellent hotel”, “nice and classy hotel”, please accept our sincere apologies for your imperfect experience with our staff. Please rest assured that our Front Office manager has personally looked into this issue, and appropriate measures will be taken to ensure it will not reoccur in the future. Besides, we understand the inconvenience that caused to you by the surrounding construction site. We hope that everything will be in order on your next visit. We look forward to welcoming you back then. Best Regards,

4/10 Poor

ChengWei, Taipei, TW

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
10 mins walk to shopping street
One of my friend used to stay here, but I forgot she came with travel group... We came in low season and booked a 'sea view' room. Room is at 7th of 12(or 13?) floor.(what are the rooms above?) No picturesque view to see but a huge spectacular construction at front (new shopping center). I understand there are some in-room maintenances have to be done before high season, but can you hotel please don't START AT 6:00 IN THE MORNING!!! (the time travel groups have got up for breakfast and left) Also the dinner at highest floor restaurant was terrible, the 20 USD steak worst than I has had 4USD street food in my hometown . No more words for another 20USD red wine.... When I looked at the travel group buses in park lot, hearing the hotel maintenance noisy, watching the workers in constructing shopping centre.... supposed to give my partner a big surprise (and the best memory to her) but now I only felt like a fool when her voice recalled in my mind "save the money from the place just for sleeping".....
Stayed 2 nights in Mar 2018
Response from Sales & Marketing Department on 28 Apr 2018
Dear ChengWei, Thank you very much for your review and comments. We regretted that your stay did not meet your expectations. Please accept our sincerely apology for the inconvenience you have been through. We have looked at your points and will certainly work with the team on improvements to further assure a entire stay of satisfaction. It was of great pleasure having you with us and we look forward welcoming you soon back again. With kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cheerful & experience staff in the hotel. Not only at the reception. The 14th level restaurant & the housekeeping team are equally good. It's a good stay. To mention the reception staff Lucy/Huyen is very patience & experience, Groom her & she has the potiential. Kudos to the team.
Stayed 1 night in Nov 2017

4/10 Poor

HUONG

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Customer service is very poor, not expected with 4 stars hotel staff, completely not professional

10/10 Excellent

Michele, Gloucestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel & would stay there again
Staff & the people around Halong are very friendly

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay all round

10/10 Excellent

Zoltan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view from the balcony

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great location
Great stay here. Nice view and nice staffs. There cafe and restaurants near by.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Booked for 3 nights... stayed 1
This would have been a great hotel about 15 years ago. Nothing seems to have been updated since then. Unless your looking for a 'special' massage, don't bother going to the spa. After refusing the 'special' I was given a poor massage and then she tried to insist on a tip that was greater than the original cost! Pool had a few chairs around, as well as plenty of leaves floating... but no towels. We read about the great beach nearby, which is why we booked, but nearest beach is about 0.5 km and across a major road. We booked for 3 nights after our Halong Bay cruise (which is awesome), but after first night hired a car to go back to Hanoi. There is nothing to do at the hotel or anywhere in the city.

8/10 Good

firmansyah Luasan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
It's okay hotel with helpful staff. I forgot my things and they did the effort to deliver it back to me.

8/10 Good

Rob, scotland

Liked: Cleanliness, staff & service, room comfort
Nice hotel starting to look a little tired
Had a fab holiday. Staff very pleasant and helpful. Some of the staff didn't speak English so ran into some difficulties there but eventually managed to get satisfactory answers to or enquiries. The whole area is under construction which causes a dust cloud but the hotel and most of the surrounding businesses clean constant to try and minimise the dust. Unfortunately this can't be helped but once all the constructing is finished Halong Bay will be an amazing place to visit. Probably one off the most spectacularly beautiful places in the world. We plan to go back in a couple of years. Thank you to all the staff at the Siagon Hotel for a truly lovely and very memorable holiday
Halong Bay
Halong
Cat Ba
Halong

2/10 Terrible

Natalie

Disliked: Staff & service

8/10 Good

Alfonso, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accomodations...boring location
Stayed in a villa which was quiet and relaxing. Killer hill to walk up and down if you're in and out multiple times a day! Facilities are modern and well kept. There is absolutely nothing to do in the area though and across the street is a hideous construction sight which is already a whole year off schedule (a theme park is being built...looks like they haven't learned from Vinpearl Land's failures?) and likely to still be going on well into 2017. Overall, the facilities were nice but if you're looking to be in a better situated area I'd say go a little further East to a spot like Muong Thanh Hotel and pay that little bit more.

6/10 Okay

Richard L.

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good hotel but staff lacking
I spent two nights here in October. The hotel has a great pool. The room was comfortable with no complaints. Internet, hot water and tv were great. The breakfast buffet was bland and uninspiring. The check in staff had a difficult time with my reservation. The front staff lacked in English and seemed to only want to help the local day tourists from Hanoi. The help desk had no maps or info on using local buses.

8/10 Good

Richard L.

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good room but poor service
The room and facilities were very good here. The bed was comfortable, the internet worked well, the room was clean and the pool was fine. However, the staff lacked in friendliness and being helpful. I twice e mailed them an item to print out and this was not done. The tour info girl had no maps or knowledge of public transport. The staff couldn't find a copy of my passport. The breakfast was mediocre, I don't like eating cold noodles for breakfast. The pool was clean and relaxing. The location is a distance from other restaurants or the pier. The hotel seems satisfied in catering to only local Vietnamese tour groups and not foreign independent travelers.

8/10 Good

Moehadi

Liked: Cleanliness, property conditions & facilities, room comfort
It was ok. Nothing much around the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Slow Wi Fi in the villas and the foyer but the hotel is nice. Please staff. Nice view from the rooftop restaurant.

2/10 Terrible

F, Las Vegas, NV

Liked: Cleanliness
Why would anyone stay here?
This is a tourist barn for bus tours. It is in the middle of no where. It's a bit beat up, but the location is terrible. It's a $6 cab ride anywhere which negates the low price. It's also built into a hillside which is difficult for the disabled. We left after one day of sitting in our room with the AC on high.

6/10 Okay

Dani, San Diego, California

Liked: Staff & service
Nice place near the farmer's market
The hotel is in a nice location. There was hot water and air conditioning in my room. This is a great place for the price. If you are on a budget I recommend you stay here. The staff is very helpful and will book tours for you as well.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Disappointing.
Disclaimer: I have only stayed in 2 hotels in Vietnam. One was wonderful. The other one was the Saigon Ha Long Hotel. Pros: the people were friendly. The room was cleanish. Cons: The "air conditioning" only circulated the warm air around the room, it was miserable. The "king bed" was two double beds pushed together. People smoked inside the hotel frequently and it wafted into the private rooms. The "gym" consisted of 3 pieces of very outdated equipment which badly needed oiling or repairs and was in a stifling hot room. Thick dust exhaled from the gym carpet every time you stepped on it and getting on the floor to do situps resulted in being covered with the stuff. The buffet was okay but not remarkable. The Karaoke was "out of service". The bar was small and the service ridiculously slow, especially if you ordered a cocktail (which required the bar tender to use an instruction manual); it easily took 20 minutes for them to make one cocktail. The service in the restaurant was also very slow.The massage parlor didn't open until 5 pm and despite advertising a simple foot soak, this was only available in combination with the purchase of a more expensive massage or sauna treatment. I tried using the stairs once and ended up in a part of the hotel which was under construction and kind of dangerous. We went next door to the Royal Ha Long Hotel for dinner one night and we wished we'd stayed there- it seemed much more updated and clean.

8/10 Good

Tony, Vancouver, BC, Canada

Liked: Staff & service
Enjoyed our stay
We stayed in the Villa, which was separate from the main hotel complex. The staircase inside the Villas are quite narrow, so if you have large luggage and happen to be assigned a top floor room (like we did), it's quite the trek up the stairs. The room in the Villa was pretty good...could have been a bit cleaner, but for someone like me, who is quite picky about cleanliness, I was okay with the room. The hotel is located off of the main street and it's a quite the climb up to the hotel, especially late at night. It's located less than a few minutes drive from the marina where you board the boats for the Halong Bay tours. The breakfast buffet at the hotel was actually quite good, but very, very busy!

6/10 Okay

Gary, Minneapolis

Liked: Staff & service
Disliked: Property conditions & facilities
So-so hotel, well past its prime.
this hotel is quite dated. We stayed in the "Villas" which are quite run down and seemingly a downgrade from the normal hotel room. They wanted to charge us 250,000 dong to play tennis for one hour! Breakfast was mostly Asian food, not bad but no variety from day to day. Hotel was clean, just dated. Not a very good location but there again I don't think there was a good location in HaLong city. People just pass through to catch the boat but there was no tourist area or attractions.

4/10 Poor

Michelle, Gold Coast

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We book hotels for a nice bed and a warm shower...
This hotel have neither. Hotel staff were rude, when I called to ask a question, they hung up on me several times. Breakfast was average. The breakfast staff started packing up breakfast while we were eating then proceeded to stare at us as if we were inconveniencing them. Strange place. Definitely not 4 stars.

6/10 Okay

Tammy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good location with stunning views
This hotel has amazing panoramic views of Halong Bay from the top floor restaurant. Perfect to gaze over whilst having breakfast! We did have some major issues during our stay however. We were initially given a room in the villa which is not connected to the main hotel. Do not accept one of these rooms, instead ask for a room in the main hotel. The villa room was freezing cold and the shower had no hot water! We asked to swap rooms and were given another villa room which also had no hot water and in addition the room door could not be locked. Terrible! Once again we asked to be moved and finally were given a room in the main hotel which was much better. Staff were extremely helpful and friendly, especially the tour operator who was amazing! Would recommend this hotel purely for the views. Just don't stay in the villa!

6/10 Okay

moray, Bushley

Disliked: Room comfort
Halong in the cold.
Too many hotels of same standard.. Nothing special to report. Villas need attention.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not for solo or small groups
The hotel is desgined around tour groups not solo travel. Neighbourhood is very very quiet, nothing to see, very few places to eat. Hotel doesnt offer bookings for tours or buses to hanoi and were not very helpful in trying to accomodate my issues with getting back to hanoi. The pool was dirty, no towels or toilet paper in pool toilet area. Only one bar opened despite advertised that it has several bars, pool table looked like it been through the wars (no pung intended). Massage palour closed till 5pm although advertised opened all hours. Massage rooms were below par and massage average at best. However, the villa i got put in was very nice and clean. Breakfast was average.

8/10 Good

william, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, but bad gym:-/
Great stay, clean, very nice room in one of the villas, good service (just about everyone spoke English at the front desk, which helps:))!! The only issue was the fitness room that was pictured on the site. I always try to workout when traveling, and reserve hotels that have fitness centers (even small ones suffice). This was a small one, but the problem was that the equipment was SOOOO run down, that NONE of it worked... literally NOTHING!!! Luckily they recommended a gym up the street (towards Halong City), left at the Post Office, and just up the hill which was great! Still older equipment, but the people there were great and everything was functioning!:)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very good!!!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Andy, Southampton, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel, very helpful staff
I only stayed one night before heading to a cruise in the bay however found the hotel easy to find, very clean and had great helpful staff. I stayed in one of the Villa's outside the main hotel and they were very quiet (rare in Vietnam!), and the room was a great standard.

10/10 Excellent

Aggy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel, amazing views
We stayed in the villas, absolutely spot on. Clean, tidy and had our own terrace. It was the best stay, if I would've payed double still worth it, highly recommended. Breakfast buffet endless and really tasty.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view
Very nice hotel, great view, awesome breakfast
Response from Nguyen Hoai Thuong on 25 Oct 2014
Greeting from Saigon Halong Hotel, It is a great pleasure for our hotel to have been given a change to accommodate you recently. I am delighted to read your comment that your stay experience did meet your expectation on services and products. It is feedback such as yours that enables us to adjust and better serve our guests and meet their satisfaction. Again, thank you for spending time with us and we look forward to visit and stay with us in near future. Regards

6/10 Okay

day

Liked: Cleanliness, staff & service
Good hotel
Staffs are friendly and willing to serve but i'm not to be on time in breakfast.

2/10 Terrible

Lauren, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrific
Booked private villa which is not a private villa and guest smoke in the entrance way leaving the stench seeping into other rooms. Pool ok. Breakfast good buffet, tennis court but told us it was booked out for our stay, we waited by the pool and saw no one on the courts all day so went back to reception to be told then they don't have the racquets! The gym in the photos is not exactly what's in the picture, it's from the 1970s and when trying it out anyway, non of it worked, we attempted to get my partners haircut in the salon that they have as he couldn't find any clean or decent looking ones in halong bay city, but again were told that the hairdresser wasn't working and it was closed, we were also accused of using water from the mini bar and demanded payment which took a while for them to realise it was bottles we purchased outside of the hotel, and as for the tour operator, she's an absolute con artist, fed us a beautiful brochure for a luxury boat cruise for a triple figure price and we though from a hotel with this rating, we'd get what we pay for. NO! A shabby old boat with a completely different name, the tour guide didn't even have our details and he attempted to put us in a lower deck cabin, which I protested I payed for a upper deck, non of the activities in the itinerary were followed through except gliding around the bay in the boat and we got to kayak for 40mins(yes that's all) luckily we met people of similar age and we kept ourselfs amused but I am furious with the hotel. We are travelling Asia and booked this hotel to spoil ourselfs as we wanted an upgrade to the midrange hotels we've been staying at and we were completely let down.

8/10 Good

Oscar, MX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome breakfast!
The best of this hotel is the breakfast in a nice restaurant on 14th floor, with incredible view. The pool is nice and people working on the hotel are also helpful. Just be aware that you may be sent to another building, not the main one, because that is the place for the cheaper room. We were upgraded so we stayed on the main tower. The travel agency was not so useful as the girl told us there was no bus to Hanoi at certain time and we should book a car with her... 30 minutes later we were on a bus to Hanoi.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Kim, Los Angeles

Liked: Cleanliness, property conditions & facilities, room comfort
Not for Tourists
This hotel was just fine, but it is clearly for business conferences and large tour groups, not anyone trying to sightsee in Halong Bay. There's really nothing good around- just a few empty restaurants and a tour company that will screw you over if you're trying to get out on boats to see the bay. Far too far from anything worth doing or seeing.