Booked private villa which is not a private villa and guest smoke in the entrance way leaving the stench seeping into other rooms. Pool ok. Breakfast good buffet, tennis court but told us it was booked out for our stay, we waited by the pool and saw no one on the courts all day so went back to reception to be told then they don't have the racquets! The gym in the photos is not exactly what's in the picture, it's from the 1970s and when trying it out anyway, non of it worked, we attempted to get my partners haircut in the salon that they have as he couldn't find any clean or decent looking ones in halong bay city, but again were told that the hairdresser wasn't working and it was closed, we were also accused of using water from the mini bar and demanded payment which took a while for them to realise it was bottles we purchased outside of the hotel, and as for the tour operator, she's an absolute con artist, fed us a beautiful brochure for a luxury boat cruise for a triple figure price and we though from a hotel with this rating, we'd get what we pay for. NO! A shabby old boat with a completely different name, the tour guide didn't even have our details and he attempted to put us in a lower deck cabin, which I protested I payed for a upper deck, non of the activities in the itinerary were followed through except gliding around the bay in the boat and we got to kayak for 40mins(yes that's all) luckily we met people of similar age and we kept ourselfs amused but I am furious with the hotel. We are travelling Asia and booked this hotel to spoil ourselfs as we wanted an upgrade to the midrange hotels we've been staying at and we were completely let down.