I had a room on first floor, facing the lake with obstructed "lake view" (which is a bummer, my reservation showed - lake view), instead of balcony it has terrace. No air conditioner in the room. When I arrived, the room was so hot. I asked front desk to move me to 2nd floor, so I could open the window and feel safe (saw a lot of signage "Be aware of pick pocketing" around town), which was declined because "no more room", but when I checked the website site, it still showed bookable for same check-in and check-out. Luckily, it was raining that night, I opened the window and took a chance, so it was cooler in the room.