"The private outdoor onsen was great . But the rooms were kind of old and some of the closets were stuffed with irrelevant things that look dirty. Some of the staff were not attentive or not capable."
"The best hotel I have stayed in my life. I wished I had booked it longer. The perfect place to relax. The attraction nearby were not interesting, but this hotel made up for it."
"One of the most luxurious places we have been to. I would give it 7 * if I could. Clean, elegant, high quality amenities, superb service, friendly staff.
Would go back again, again and again"
"A lovely resort. Staff kind & helpful, food was fabulous. Opt for the deluxe room, it’s more ample/comfortable and has a private hot tub on the terrace."
"We had the same young woman that helped us from check in, to serving our breakfasts and dinners, to check out. That level of service is incredibly personal and delightful. Perfectly relaxing stay. No notes."
"On a 5 star scale this apartment was a 10. Pinnacle of luxury with a true lake-front onsen and sauna, incredible views. They had thought of everything that we might need, including drinks and snacks. What an amazing property. Would love to stay here again and 100% highly recommend!"