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Reviews of Hakone Gora KARAKU

4.5 out of 5
Hakone Gora KARAKU
1300-8 Gora, Hakone, Kanagawa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 42 out of 58 reviews" "
Rating 8 - Good. 6 out of 58 reviews" "
Rating 6 - Okay. 8 out of 58 reviews" "
Rating 4 - Poor. 1 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

chingfang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Eryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture and design of the property was very simple and clean and adapted well to its natural surroundings. The room with its bath in the balcony and the attention to details was amazing. The food at the restaurant was a bit bland and could be better. The service was great but the staff need a bit more experience in telling its story of the food and dishes. The times were also a bit inflexible despite being relatively empty. Nevertheless, it was a good time. The guest lounge was also very good but closed way too early - especially if you wanted to spend some time after dinner. The open-air vista bath was absolutely fantastic, especially at night. It had all the necessary amenities and was luxurious. I went for both nights, but found it strange that a lady worker kept visiting the men's bath to clean and refresh. Overall, a great experience with a luxury feel.
Stayed 2 nights in May 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite simply the nicest hotel I have ever stayed in. The service was impeccable and everything was spotlessly clean.This felt like a holiday within a holiday. My only regret is that we could not stay there longer.
Stayed 1 night in Apr 2024

10/10 Excellent

Kathryn

Stayed 1 night in Apr 2024

10/10 Excellent

Sabina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service at the hotel was amazing. Very traditional Japanese hotel. Comfortable beds and bedding great shower. We used taxi to get in and out and spend 1 night only. Our dinner at the Western restaurant ( grill ) was 10 stars. So amazing - expertise , food , service - all Worth it. We had western breakfast. We used bath on the balcony and it was spectacular. I can't recommend this hotel high enough. We also wore kimono all over and to dinner and that too was fun !
Stayed 1 night in Apr 2024

10/10 Excellent

Mrs Paula D

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely room with a private onsen. There's nothing quite like waking early and walking from your bed to a warm bath on a terrace with a stunning view. Easy walk to the cable car and ropeway to enjoy views of Mt Fuji, Lake Ashinoko and the steaming caldera.
Stayed 3 nights in Apr 2024

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property with excellent service and well-trained staff. Fully recommend booking a room with a private onsen for a luxurious experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Atulya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience of the hot springs in Hakone
Stayed 1 night in Mar 2024

10/10 Excellent

Lonnie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, excellent snack/wine cafe, amazing breakfast/dinner
Stayed 2 nights in Mar 2024

10/10 Excellent

priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel close to Gora Station!
Hotel stay was a great experience! Staff were friendly and helpful and courteous. I would not include the meals as they were not authentic Japanese food and could be better quality as an experience. Hotel was very nice and very enjoyable stay.
Stayed 1 night in Feb 2024

10/10 Excellent

REBECCA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 2 nights here with 2 friends on a girls’ trip after several days in Tokyo. It was superb! Room was spacious, stylish, and well-equipped. We made good use of the private osana with a beautiful Mountain View. Western breakfast and fixed price Teppanyaki dinner were both delicious. We especially enjoyed and took advantage of the variety of private bath options. Great guest lounge with food and beverage, as well super relaxing stay all around!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Akiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was great. I’d definitely recommend it.
Stayed 1 night in Feb 2024

10/10 Excellent

JOEL, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my best Hakone Experience. Close to Gora Station.
Stayed 2 nights in Jan 2024

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Breakfast was excellent, dinner however has room to improve! Other then that, this is the best Onsen hotel we have ever stayed at! Great location, the architecture is absolution beautiful! The staff are super nice and helpful. The gentlemen who help us check in is super nice, this name is K.K. and he will go above and beyond to help us get information to our sight see location.
Stayed 1 night in Dec 2023

6/10 Okay

Druso

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The Hotel is awesome, the room is really nice, just that is an extremely complicated Hotel, for the price you don't get the service, you get a nice room, but everything is annoying. For breakfast, they dictate the schedule, and the occidental menu is always sold out, so you must have Japanese cuiisine at 8 am, with some might find nice... but still there should be the option for timing and preference between oriental o occidental food. Also for dinner, this is a Hotel who tells you at what time you will have your dinner, you don't have to much of timing options, neither choices. For spa don't even mention, impossible to book, you must book your spa session few weeks in advance. Onsen is great, people are extremely nice, but just needs some customer friendly timing and service. I dont know if I would recommend this place, for 600-700 usd per night, there are much nicer and more customer orientate places.
Stayed 1 night in Dec 2023

10/10 Excellent

Yasamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax and enjoy nature. Very modern and clean property.
Stayed 2 nights in Nov 2023

10/10 Excellent

Yong

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
That was our number 1 stay in Japan
Stayed 2 nights in Oct 2023

2/10 Terrible

abby

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from the hotel was terrible. 5star hotel rate zero star hotel service

6/10 Okay

alan g

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful amenities, difficult communication
This hotel has wonderful amenities and a courteous staff. But the staff's ability to speak English is greatly challenged, making it difficult for my wife and I to communicate. When there was a problem, it took way too long to resolve. Their accounting systems were also slow, and we were incorrectly charged for a dinner that took15 minutes to resolve, putting at risk the connection to our reserved train 45 minutes from the hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautifully situated with views of the mountains and valleys. Modern in style with everything you would expect from a traditional Japanese onsen. The restaurants were amazing, both offering delicious fine dining experiences. Finally, the staff were amazingly polite and accomodating. We thoroughly enjoyed the experience and were only disappointee by the fact that we couldn't stay longer.
Stayed 2 nights in Oct 2023

10/10 Excellent

Alejandro

Stayed 1 night in Oct 2023

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing and the property was immaculate. We felt like royalty! Thank you to all the staff that took care of us. Hope to return in a future trip.
Stayed 2 nights in Oct 2023
Response from Accomodation Department: Yam on 22 Oct 2023
Thank you very much for staying at our hotel Hakone Gora Karaku And we would also like to thank you for your very valuable online review. We are so glad to see your amazing words for the hotel as well as the staffs. We will continually provide the best customer service in future too.We look forward to serving you again.Best regards,

10/10 Excellent

Elba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hospitality of the entire staff, the food, the comfort of being in the hotel with all the amenities, the private onsen was wonderful, we will definitely return on our next vacation, we miss it already!!! It is the best hotel!!!
Stayed 2 nights in Oct 2023
Response from Accomodation Department: Yam on 22 Oct 2023
Thank you very much for staying at our hotel Hakone Gora Karaku And we would also like to thank you for your very valuable online review. We are so glad to see your amazing words for the hotel amenities as well as the hospitality of the staffs. We will continually provide the best customer service in future too.We look forward to serving you again.Best regards,

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Accomodation Department: Yam on 22 Oct 2023
Thank you very much for staying at our hotel Hakone Gora Karaku And we would also like to thank you for your very valuable online review. We will continually provide the best customer service in future too.We look forward to serving you again.Best regards,

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room, perfect ammenities
Stayed 1 night in Sep 2023
Response from Accomodation Department: Yam on 22 Oct 2023
Thank you very much for staying at our hotel Hakone Gora Karaku And we would also like to thank you for your very valuable online review. we are so glad to see your valueable words about the hotel.We will continually provide the best customer service in future too.We look forward to serving you again.Best regards,

10/10 Excellent

yookyung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Accomodation Department: Yam on 22 Oct 2023
Thank you very much for staying at our hotel Hakone Gora Karaku And we would also like to thank you for your very valuable online review. We will continually provide the best customer service in future too.We look forward to serving you again.Best regards,

10/10 Excellent

Brendan

Stayed 2 nights in Sep 2023
Response from Accomodation Department: Yam on 22 Oct 2023
Thank you very much for staying at our hotel Hakone Gora Karaku And we would also like to thank you for your very valuable online review. We will continually provide the best customer service in future too.We look forward to serving you again.Best regards,

10/10 Excellent

Helen, Diamond bar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Ivan

Stayed 3 nights in Aug 2023

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Yunhua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Masayuki

Stayed 1 night in Apr 2024

6/10 Okay

Lucas

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Fumio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Man Hon

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

???

Travelled with family
Liked: Amenities
素晴らしいお宿でした。フリースペースが沢山贅沢に作られており、たっぷり日常を忘れることが出来る素敵なお宿でした。また行きたいと思いました。
Stayed 1 night in Jan 2024

8/10 Good

RYOJI

Stayed 1 night in Jan 2024

6/10 Okay

Yukichika

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
ラウンジと食事のクオリティを上げて欲しい。
Stayed 1 night in Jan 2024

10/10 Excellent

Tiam Hock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel at Gora Stay here twice
Stayed 1 night in Nov 2023

10/10 Excellent

Ka Fai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best Onsen hotel I stay last 20 years Highly recommend, best service, best food, best hotel Will stay again next time
Stayed 1 night in Nov 2023

6/10 Okay

PASCALE

Liked: Cleanliness
je m attendaius a un qqs chose d encore plus typique un vrai Ryokan et j ai trouve le tout tres rigide!! tres tyres cher pour ce que c est e6 la nourriture ...tres moyenne experoience decevante par rapport a ve que j ai connu a Kyoto a l; hotel ..THE MITSUI
Stayed 1 night in Oct 2023

10/10 Excellent

CHIAPEI

Stayed 1 night in Sep 2023

10/10 Excellent

Atsushi

Stayed 1 night in Sep 2023

10/10 Excellent

Kyoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

SHIMADA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
夕食、朝食、ともに和食をいただきましたが 器、花、全てお料理と調和がとれていて 目でも舌でも美味しさを堪能しました。 大雨警報や避難情報が刻々と発出される天候でしたが館内はとても静かでした。 各部屋に内風呂があるためか大浴場は 混み合うこともなく快適に過ごせました。
Stayed 1 night in Jun 2023