Outdoor pool

Reviews of Hotel Nikko Hai Phong

4 out of 5
Hotel Nikko Hai Phong
No. 1, Road 1, Waterfront City, Vinh Niem, Le Chan, Hai Phong

Reviews

9.2

Wonderful

Rating 10 - Excellent. 31 out of 45 reviews" "
Rating 8 - Good. 10 out of 45 reviews" "
Rating 6 - Okay. 3 out of 45 reviews" "
Rating 4 - Poor. 0 out of 45 reviews" "
Rating 2 - Terrible. 1 out of 45 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful hotel in Hai Phong city
Stayed 1 night in Apr 2024
Response from The Hotel Management on 2 May 2024
Dear Mr. Daniel,On behalf of the Hotel Nikko Hai Phong team, we would like to express our sincere thanks for your positive feedback on your recent experience with us. We look forward to welcoming you back in the future and wish you a nice day.Best regards,

10/10 Excellent

Kyung Baik, Los Angeles

Stayed 1 night in Mar 2024
Response from The Hotel Management on 25 Mar 2024
Dear Mr. Kyung Baik,warmest greetings from Hotel Nikko Hai Phong.Thank you very much for spending time rating Hotel Nikko Hai Phong. Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. Looking forward to welcoming you back very soon.Best regards,The Hotel Management.

10/10 Excellent

Fang Yin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean. comfortable stay.
Stayed 4 nights in Feb 2023
Response from The Hotel Management on 8 Mar 2023
Dear Mr/Ms. Fang Yin,warmest greetings from Hotel Nikko Hai Phong.Thank you so much for choosing to stay with us and spending time sharing your great feedback.It's our pleasure to know that our service has made your stay comfortable.Please allow us to sharing your feedback to our staff to encourage their effort.We hope to welcome you back one day soon.Best regards,The Hotel Management

6/10 Okay

Steven

Liked: Cleanliness
Stayed 1 night in Oct 2022

10/10 Excellent

Joydeep

Stayed 1 night in Sep 2022
Response from The Hotel Management on 23 Sept 2022
Dear Joydeep,warmest greetings from Hotel Nikko Hai Phong.Thank you so much for taking the time to share with us your feedback. We are so pleased to hear that you had such an excellent stay experience.We hope to welcome you back one day soon.Best regards,Hotel Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Terence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel
Nice Morden and new hotel. Good place to stay in Hai Phong. Easily accessible to many areas.
Stayed 2 nights in Apr 2022

2/10 Terrible

SEUNGMU

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from The Hotel Management on 4 Apr 2024
Dear Mr. Heo Seungmu,Warmest greetings from Hotel Nikko Hai Phong.We would like to express our sincere appreciation for your time spent to share your valuable feedback. We feel deeply sorry to receive your rating which is somewhat not satisfied, however no specific comment is mentioned thereof. We would assume that the reason might come from your booking through the third parties, which is the No-show and Non-refund status. We understand and do believe that all the terms and conditions described in the booking were acknowledged by your good self. In the same manner, we must adhere to the agreement with the 3rd parties to resolve the booking status as it is.We would like to thank you again for the feedback and we do hope to welcome you back to the hotel in the near future.Best regards,

10/10 Excellent

SHAN PIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
購物便利
Stayed 1 night in Mar 2024
Response from The Hotel Management. on 4 Mar 2024
Dear Mr Shan Pin,Thank you very much for taking time to share your rating and comment. It is our pleasure that you enjoyed your stay with us.We look forward to welcoming you back to our hotel soon.Best regards,The Hotel Management.

10/10 Excellent

Per

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell
Bor alltid på detta hotellet i Haiphong.
Stayed 2 nights in Dec 2023
Response from The Hotel Management. on 4 Mar 2024
Dear Mr Gemheden,On behalf of the Hotel Nikko Hai Phong team, we would like to express our sincere thanks for your positive feedback on your recent experience with us. We look forward to welcoming you back in the future and wish you a nice day. Best regards,The Hotel Management.

8/10 Good

Mads

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Hotel Management on 17 Dec 2023
Good afternoon Ms Skrubbeltrang,warmest greetings from Hotel Nikko Hai Phong.Thank you so much for choosing to stay with us and taking the time to share your feedback. It's our honour to know that you enjoyed your stay with us. and we hope to welcome you back one day soon.Best regards,The Hotel Management.

10/10 Excellent

deok young

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
깨끗하고 넓은 방
Stayed 1 night in Nov 2023
Response from The Hotel Management. on 4 Dec 2023
Good morning Mr Kim,warmest greetings from Hotel Nikko Hai Phong.Thank you so much for choosing to stay with us and spending time to share your nice rating and comments.It's our great pleasure to know that you have enjoyed your stay with us.We hope to welcome you back one day soon.Have a great day ahead.Best regards,The Hotel Management.

10/10 Excellent

YUN JAE

Stayed 2 nights in Nov 2023
Response from The Hotel Management on 17 Dec 2023
Good afternoon Mr. Yun Jae,Thank you very much for taking time to share your rating. It is our pleasure that you enjoyed your stay with us.We look forward to welcoming you back to our hotel soon.Best regards,The Hotel Management.

8/10 Good

Rie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Hotel Management. on 23 Nov 2023
Good morning Ms. Rie,Thank you very much for taking time to share your comment. It is our pleasure that you enjoyed your stay with us.We look forward to welcoming you back to our hotel in the near future.Have a good day!Best regards,The Hotel Management.

10/10 Excellent

Kazutaka

Stayed 1 night in Sep 2023
Response from The Hotel Management. on 23 Nov 2023
Good afternoon Mr. Kazutaka,Thank you so much for choosing us as the accommodation destination during your trip and spending time to share your valuable rating.It's our great honour to know that you have enjoyed your stay with us.We hope to welcome you back in the soonest time.Have a good day ahead!Best regards,The Hotel Management.

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Mai

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Kazuko

Stayed 2 nights in Jun 2023

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Für Touristen ungeeignete Hotellage
Die Zimmerqualität war gut. Das gewünschte *leise* Zimmer war vis-a-vis einer Großbaustelle in der 24/7 gearbeitet wurde. Die Hotellage ist nahe zum Flughafen, eher als Businesshotel zu verstehen. Als Tourist zu weit ab vom Schuss. Die Lobby war zur Mittagszeit voller wartender Familien die das Hotel zu den Feiertagen nutzen. Das Frühstück ging, bis auf den geschmacklosen Kaffee. Kaffee Land Vietnam?
Stayed 1 night in Apr 2023
Response from The Hotel Management on 24 May 2023
Dear Mr Michael,Thank you for choosing to stay with us at Hotel Nikko Hai Phong and for sharing your experience. Although we are delighted to see the hotel breakfast buffet and the room quality were to your liking, we are sorry to note there were some aspects of your stay that were not as positive as we wished them to be.Please rest assured we have taken your feedback on board and addressed your comments with the relevant team members as we sincerely wish to provide the best service to all our guests. We have made a note on your profile as a reference for your next visits.Thank you once again for your feedback and we really hope to be able to welcome you back to the hotel for a better stay.Best regards,The Hotel Management.

10/10 Excellent

JIN

Stayed 5 nights in Apr 2023
Response from The Hotel Management on 4 May 2023
Dear Mr. Jin,Thank you very much for taking your time to share your comment. It is our pleasure that you enjoyed your stay with us.We look forward to welcoming you back to our hotel in the near future.Best regards,The Hotel Management.

10/10 Excellent

Eddy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from The Hotel Management on 3 Apr 2023
Dear Mr. Eddy,Thank you very much for taking time to share your rating about us. It is our great pleasure that you enjoyed your stay with us.We look forward to welcoming you back to our hotel in the near future.Best regards,The Hotel Management.

10/10 Excellent

KWANKOOK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2023
Response from The Hotel Management on 2 Mar 2023
Dear Mr. Kwankook,thank you so much for choosing to stay at Hotel Nikko Hai Phong. It's our great pleasure to know that you have enjoyed your stay with us.We hope to welcome you back soon.Wish you a good start to the new month.Best regards,The Hotel Management.

10/10 Excellent

KWANKOOK

Stayed 1 night in Feb 2023
Response from The Hotel Management. on 23 Mar 2023
Dear Mr. Kwankook,Thank you very much for taking your time to share your comment. It is our pleasure that you enjoyed your stay with us.We look forward to welcoming you back to our hotel in the near future.Best regards,The Hotel Management.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from The Hotel Management on 1 Mar 2023
Good afternoon Anonymous,warmest greetings from Hotel Nikko Hai Phong.Thank you so much for choosing to stay with us and spending time sharing your feedback. It's our great pleasure to know that you have enjoyed your stay with us.We hope to welcome you back one day soon.Best regards,The Hotel Management.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from The Hotel Management on 1 Mar 2023
Good afternoon Anonymous,warmest greetings from Hotel Nikko Hai Phong.Thank you so much for choosing to stay with us and spending time sharing your feedback. It's our great pleasure to know that you have enjoyed your stay with us.We hope to welcome you back one day soon.Best regards,The Hotel Management.

8/10 Good

Chunwei

Stayed 2 nights in Nov 2022
Response from The Hotel Management on 2 Jan 2023
Good morning Mr./Ms. Chunwei,Happy New Year from Hotel Nikko Hai Phong.Thank you so much for spending time sharing your rating.We hope to welcome you back soon.Best regards,The Hotel Management

8/10 Good

KYONGHO

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
good to stay
Great facilities, Clean & comfortable rooms, but poor service
Stayed 1 night in Sep 2022
Response from The Hotel Management on 29 Sept 2022
Dear Kyongho,warmest greetings from Hotel Nikko Hai Phong.It's our great pleasure to receive your valuable feedback and we're happy to know that you had enjoyed our hotel room and facilities. Besides, we also feel sorry that our service did not match with your expectation during your stay. Your message has been shared to related department to improve.We hope to welcome you back in one day soon.Best regards,The Hotel Management.

10/10 Excellent

Cheng Yeh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from The Hotel Management on 23 Sept 2022
Dear Cheng Yeh,Thank you very much for taking your time to share your comment. Hotel Nikko Hai Phong is managed by Okura Nikko hotels in Vietnam, and it is great to have you stay with us. Once again, thank you very much for your feedback and we look forward to welcoming you back to our hotel in near future.Warm regards,The Hotel Management

8/10 Good

CHING CHANG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境不錯
整體環境還不錯
Stayed 1 night in Jul 2022
Response from The Hotel Management on 7 Sept 2022
Dear CHING CHANG,Thank you so much for taking the time to share your feedback, and for choosing to stay with us. We are so pleased to hear that you had a good experience with us.We really appreciate your comments and hope to welcome you back one day soon.Best regards,The Hotel Management

6/10 Okay

JIN HOON

Stayed 6 nights in Jul 2022

10/10 Excellent

Hyunkyu

Stayed 1 night in Jul 2022

10/10 Excellent

JIN HOON

Stayed 2 nights in May 2022

10/10 Excellent

Hayeong

Stayed 1 night in May 2022

8/10 Good

Jin Sik

Stayed 2 nights in May 2022

10/10 Excellent

Chi huu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Chang

Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
さすが
施設は広々とし、新しいこともありとてもきれいです。 また、スタッフのサービスもきめ細やかで、大満足です。
Stayed 2 nights in Dec 2020