Dear Valued Guest TRINH,Thank you for taking the time to share your experience at Flamingo Cat Ba. We appreciate your detailed feedback and your satisfaction with everything during your visitPlease know that we are committed to improving, and your feedback motivates us. We will surely pass on your feedback to the rest of our team who can make your visit even more memorable in the future. See you again!Best regards,Flamingo Cat Ba Management team

Dear valued guest Grant,Thank you for taking the time to share your experience at Flamingo Cat Ba.We appreciate your feedback and your satisfaction with the buffet breakfast, and kids camp.It's disappointing that the beach and the fridge did not match the overall experience. Please know that we are committed to improving, and your feedback helps us.Thank you for bringing this to our attention!Best regards,Flamingo Cat Ba Management team

Dear Valued Guest Jeongsik, Thank you very much for your great review.We wish you all the best and look forward to welcoming you back to our Resorts in the future.Best Regards Flamingo Cat Ba Management team

Dear valued guest Kazuki,Thank you for taking the time to share your experience at Flamingo Cat Ba Resorts. We appreciate your feedback and your satisfaction with the Room, Location, Facilities and the hospitality of our dedicated team. We are committed to maintaining the high standards that contribute to your positive experience. Thank you for your valuable feedback, and we hope to have the pleasure of welcoming you back to Flamingo Cat Ba Resorts in the futureWarm regards, Duty Manager - Flamingo Cat Ba Resorts

Dear valued guest Ksneia,Thank you for taking the time to share your experience at Flamingo Cat Ba Resorts. We appreciate your kind words about the room, pools and sun loungers.Also, your constructive feedback about the soundproofing and the beach cleanliness is appreciated since it brought us more attention to improve the stay experience for all the guests. We hope to welcome you back for another memorable stay in the future. Warm regards, Duty Manager - Flamingo Cat Ba Resorts

Dear valued guest Tory, Thank you for sharing your feedback regarding your recent stay. We appreciate your positive comments about our resort location and room facilities. Your description perfectly captures the unique and scenic setting we offer to our guests. Also, your constructive feedback about the shower, toiletries and sky bar is appreciated since it brought us more attention to improve the stay experience for all the guests. We hope to welcome you back for another memorable stay in the future. Warm regards, Uyen BuiDuty Manager - Flamingo Cat Ba

Dear valued guest Danielle Slate,We sincerely appreciate your choice of Flamingo Cat Ba for your recent vacation, and we are grateful for your kind feedback. It is our pleasure to learn that your stay was a source of utmost satisfaction, especially the hospitality of our dedicated team.We are committed to maintaining the high standards that contributed to your positive experience. Thank you for your valuable feedback, and we hope to have the pleasure of welcoming you back to Flamingo Cat Ba in the future. Warm regards, Uyen BuiDuty Manager - Flamingo Cat Ba

Dear Stephanie Blend,Thank you for sharing your feedback. We are delighted to hear that you had an enjoyable experience. Your feedback will be passed on to the rest of our team who can make your visit even more memorable. Hope to have the pleasure of welcoming you back for another memorable stay in the future. Warm regards, Uyen BuiDuty Manager - Flamingo Cat Ba

Dear Mr./Ms. AdrionThank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon!Sincerely,BacLuuFlamingo Cat Ba

Dear valued guest CHANGMIN,Thank you for taking the time to leave us a perfect 10/10 review. We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience during your stay with us at Flamingo Cat Ba.It's always a pleasure to know that our guests have enjoyed their time at our resort, and your kind words serve as great encouragement to our team.If you ever plan to return or need any assistance in the future, please don't hesitate to reach out. We look forward to hosting you again soon.Warm regards,Le Phuoc Nguyen (Alex)Duty Manager - Flamingo Cat Ba

Dear valued guest Ms. Andrea Pfeiffer,We deeply regret to learn of your disappointing check-in experience and the inconveniences you encountered during your stay. We sincerely apologize for the frustration you faced, and we appreciate your patience in sharing your feedback with us.We understand the importance of a smooth and efficient check-in process, especially after a previous night's reservation. We apologize for any confusion caused by our check-in attendant and the delay it caused you in accessing your room. Your feedback sheds light on areas that require improvement, and we will take steps to ensure that such situations are avoided in the future.We apologize for any disappointment you experienced with the complimentary foot spa. Your feedback is taken to heart, and we will reassess the quality and experience of this service to ensure it meets our guests' expectations.Thank you for your candid feedback, which guides us in our pursuit of delivering exceptional guest experiences. We deeply regret that your stay fell short of the potential you envisioned, and we hope to have the opportunity to restore your trust in the future.Warm regards,

Dear Mr. Minh Luu,Thank you for choosing to stay with us at Flamingo Cat Ba Resorts and taking the time to provide us with your feedback. We appreciate your honest evaluation of our resort, and we apologize for any shortcomings that may have marred your experience with us.We are disappointed to learn that your overall satisfaction with your stay was only rated at a 4 out of 10. We would like to assure you that we take all feedback seriously and we are constantly striving to improve the quality of our services to better meet the expectations of our valued guests.We would be grateful if you could share with us more specific details on the areas that you felt we could improve on, as this will help us to address these concerns and improve our services for future guests. Our team is committed to providing our guests with the best possible experience, and we would like to extend our apologies for any inconvenience caused during your stay.Thank you again for your feedback, and we hope to have the opportunity to welcome you back to Flamingo Cat Ba Resorts in the future.Sincerely,(Mr.) Le Phuoc Nguyen (ALex)Duty Manager - Front Office DepartmentFlamingo Cat Ba Resorts

Dear Our Valued Guest,We wanted to take a moment to personally thank you for choosing Flamingo Cat Ba Resorts for your recent vacation. It was our pleasure to host you and ensure you had a memorable stay with us.We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback about our resort and services. Your satisfaction is our top priority, and we are always looking for ways to improve our guests' experience.We are excited to have had the opportunity to welcome you to our resort and hope that you will choose to stay with us again in the future. Our team is always available to assist you with planning your next trip and ensuring that it is just as wonderful as your previous stay.Thank you once again for your loyalty and for choosing Flamingo Cat Ba Resorts. We look forward to seeing you again soon.Warm regards,Le Phuoc Nguyen (Mr.)Duty Manager - Flamingo Cat Ba Resorts

Dear Valued Guest,Thank you for sharing your feedback with us regarding your recent stay at Flamingo Cat Ba Resorts. We appreciate your comments and suggestions, and we are glad to hear that you enjoyed our beautiful location and breakfast buffet.We apologize for any inconvenience caused by the pricing of our lunch menu and any issues encountered with our staff and communication. We regularly review our prices and train our team to ensure our guests have an exceptional experience. Your feedback will help us improve our service delivery.We appreciate your patronage and look forward to serving you again soon. If you have any further concerns or feedback, please do not hesitate to contact us directly.Best regards,Le Phuoc Nguyen (Mr.)Duty Manager - Flamingo Cat Ba Resorts

Dear Valued Guest,Thank you for taking the time to provide us with your feedback regarding your recent stay at Flamingo Cat Ba Resorts. We appreciate your valuable comments and suggestions, and we are glad to hear that you found our resort beautiful.We are sorry to hear that your experience was not as enjoyable as it could have been. Due to the current situation and low occupancy, we had to make some adjustments to our operations, which unfortunately resulted in limited options for our guests. We apologize for any inconvenience this may have caused you.Regarding the shuttle and tour options, we have taken note of your feedback, and we will work to improve our offerings in the future. We hope to offer a wider range of activities and services on your next visit.We also apologize for the limited dining options during your stay. We understand that dining is an essential part of any vacation experience, and we will strive to ensure that our guests have more options available to them in the future.Once again, we thank you for your feedback, and we hope that you will give us another opportunity to provide you with an exceptional experience on your next visit to Flamingo Cat Ba Resort.Please feel free to contact us directly if you have any further concerns or feedback. We are always happy to assist our guests in any way possible.Warm regards,Le Phuoc Nguyen (Mr.)Duty Manager - Flamingo Cat Ba Resorts

Dear valued guest Kathryn,Thank you ever so much for taking the time to share your outstanding 10/10 review of your recent stay at Flamingo Cat Ba! We are genuinely delighted to learn that you had such a wonderful experience with us.It is fantastic to hear that you found our service excellent, and that our staff, from all levels, contributed to making your stay memorable. We take great pride in maintaining a high standard of cleanliness throughout the hotel and offering stunning rooms with beachfront views. Your appreciation of our breakfast selection is very heartening, as we aim to cater to all our guests' tastes.Your feedback is both motivating and appreciated, and it reinforces our commitment to delivering exceptional experiences to our guests. If you ever decide to visit us again or need any assistance in the future, please do not hesitate to reach out. We would be thrilled to welcome you back to our beautiful resort.Warm regards,Le Phuoc Nguyen (Alex)Duty Manager - Flamingo Cat Ba

Dear valued guest Thang,Thank you for sharing your wonderful 5/5 review of your recent stay at Flamingo Cat Ba. We greatly appreciate your kind words.We are thrilled to hear that you had a positive experience with our check-in process and that our team's enthusiasm made a difference in your stay. We always strive to accommodate our guests' needs to the best of our abilities.Your feedback is truly motivating for our team, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future. If you have any questions or need assistance in planning your next visit, please do not hesitate to contact us. We're here to serve and assist you.Warm regards,Le Phuoc Nguyen (Alex)Duty Manager - Flamingo Cat Ba

Dear valued guest Larissa, We would like to start by expressing our sincerest apologies for the unsatisfactory service during your stay. We understand that this experience was not up to the standards that we strive to provide, and we are sincerely sorry for any inconvenience this has caused. We take all customer feedback seriously and actively work to improve our services. Thank you for bringing this to our attention. It will help us improve our operations and services. Best regards,Flamingo Cat Ba Management team

Dear valued guest Larissa,Thank you for taking the time to share your experience at Flamingo Cat Ba.We appreciate your feedback and your satisfaction with the accommodation's cleanliness and services.Once again, thank you very much for your valuable comment, and looking forward to welcoming you back to our Resorts.Best Regards Flamingo Cat Ba Management team

Dear Valued Guest Bo, Thank you very much for your great review.We wish you all the best and look forward to welcoming you back to our Resorts in the future.Best Regards Flamingo Cat Ba Management team

Dear valued guest Anna, We sincerely appreciate your choice of Flamingo Cat Ba for your recent vacation, and we are grateful to receive your rating. If you would like to share with us what we can improve to make your trip memorable next time please feel free to contact us.We wish all the best for you!Warm regards, Uyen Bui (Ms.)Duty Manager - Flamingo Cat Ba

Dear Valued Guest Yunhun.Thank you for sharing with us your feedback and it is a pity to know that the overall experience did not match your expectations. Please know that we are committed to improving. We hope you'll give us another chance to provide you with the service you deserve during your next visit. Best regards, Uyen BuiDuty Manager - Flamingo Cat Ba

Dear Mr./Ms. Min JuThank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon!Sincerely,BacLuuFlamingo Cat Ba

Dear valued guest Saskia,I want to extend my heartfelt thanks to you for taking the time to leave us a glowing 5/5 review! Your feedback is greatly appreciated, and we are thrilled to know that you had such a fantastic experience during your stay at Flamingo Cat Ba.Our entire team strives to provide the best possible service to our guests, and your kind words serve as a wonderful recognition of our efforts.If you ever plan to return or need any assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our resort.Warm regards,Le Phuoc Nguyen (Alex)Duty Manager - Flamingo Cat Ba

Sehr geehrter Herr Martin Hähnel,Wir möchten Ihnen unseren aufrichtigen Dank dafür aussprechen, dass Sie sich für einen Aufenthalt im Flamingo Cat Ba Resorts entschieden und uns Ihr Feedback mitgeteilt haben. Wir freuen uns sehr zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben und dass unser Hotel, Service und atemberaubender Ausblick Ihre Erwartungen übertroffen haben.Vielen Dank für Ihre freundlichen Worte bezüglich unseres Hotels und Services sowie unserer Panoramablicke. Unser Team bemüht sich, unseren Gästen ein wirklich außergewöhnliches Erlebnis zu bieten, und wir sind erfreut zu hören, dass wir während Ihres Aufenthalts erfolgreich waren.Ihr Feedback ist für uns unglaublich wertvoll und wir werden Ihre freundlichen Worte mit unserem gesamten Team teilen, um sie zu inspirieren und zu motivieren, weiterhin einen außergewöhnlichen Service für alle unsere Gäste zu bieten.Nochmals vielen Dank, dass Sie bei uns übernachtet haben und sich die Zeit genommen haben, uns Ihr wunderbares Feedback mitzuteilen. Wir freuen uns darauf, Sie im Flamingo Cat Ba Resorts für einen weiteren unvergesslichen Aufenthalt begrüßen zu dürfen.Herzliche Grüße,(Mr.) Le Phuoc Nguyen (ALex)Duty Manager - Front Office DepartmentFlamingo Cat Ba Resorts

Dear Mr. Fredrik Ersvik,We hope this email finds you well. We at Flamingo Cat Ba Resorts would like to express our sincere gratitude for taking the time to share your wonderful feedback with us.We are thrilled to hear that you had a fantastic stay with us and that you rated us 5 out of 5. Our team takes great pride in providing exceptional service and ensuring that every guest's stay is a memorable one, and we are delighted to hear that we met your expectations.Your kind words are a great source of motivation for us to continue to strive for excellence and provide our guests with the best possible experience. We appreciate your patronage and look forward to welcoming you back to our resort soon.Once again, thank you for choosing Flamingo Cát Bà Resorts, and we hope to have the pleasure of hosting you again in the future.Best regards,Mr. Le Phuoc Nguyen (Alex)Duty Manager - Front Office DepartmentFlamingo Cat Ba Resorts

Dear our valued guest,Thank you for choosing to stay at Flamingo Cat Ba Resorts and for taking the time to share your positive feedback with us. We are honored that you put your trust in us and that you had a wonderful experience during your stay with us.We are especially pleased to hear that you rated your experience 10 out of 10. Your kind words about our hotel are greatly appreciated and they motivate us to continue providing exceptional service to all our guests.Thank you for recognizing the hard work and dedication of our team members. We are proud of them and we will make sure to share your feedback with them.Once again, thank you for your valuable feedback and we hope to have the opportunity to welcome you back soon.Warm regards,Le Phuoc Nguyen (Mr.) Duty Manager - Flamingo Cat Ba Resorts.

Dear our valued guest,Thank you for choosing to stay with us at Flamingo Cat Ba Resorts and for taking the time to provide us with your feedback. We are thrilled to hear that you and your family had a great four-day stay with us.It is wonderful to hear that you found our electric car service convenient for exploring the area, and that you enjoyed the tranquil surroundings and stunning views of Halong Bay (Lan Ha bay as well) from our resort. We are also delighted that our staff provided you with excellent service throughout your stay.Your positive feedback is greatly appreciated and will be shared with our entire team. We are honored to hear that you are considering returning to our resort in the future, and we would be delighted to have you as our guest once again.Thank you again for choosing to stay with us at Flamingo Cat Ba Resort, and we look forward to welcoming you back soon.Sincerely,Le Phuoc Nguyen (Mr.)Duty Manager - Flamingo Cat Ba Resorts

Dear Our Valued Guest,On behalf of the entire team at Flamingo Cat Ba Resorts, I would like to express our sincerest gratitude for choosing our resort for your recent stay. We are thrilled to hear that you had a wonderful experience and enjoyed your holiday with us.Your feedback and kind words are greatly appreciated, and it is always a pleasure to receive positive comments from our valued guests. We take pride in providing exceptional service and ensuring that our guests have a memorable stay with us.We would be honored to welcome you back for your next vacation and provide you with another exceptional experience. Please do not hesitate to contact us if you need any assistance in planning your next trip.Thank you again for choosing Flamingo Cat Ba Resorts. We look forward to welcoming you back soon.Best regards,Le Phuoc Nguyen (Mr.)Duty Manager - Flamingo Cat Ba Resorts

Dear Valued Guest,Thank you for choosing Flamingo Cat Ba Resort for your recent stay and for sharing your feedback with us. We are delighted to hear that you had a memorable experience and enjoyed exploring the connected resorts, as well as the indoor facilities and activities.We apologize for any inconvenience caused by the ongoing maintenance in the indoor swimming pool and sauna, and the outdoor swimming pool in Tower 3 being closed for access. We will ensure that our guests are better informed in advance in the future. Regarding the outdoor swimming pool in Tower 2, we will investigate and make sure it is clearly indicated whether it is operational or not.Thank you for your suggestion on upgrading to ocean view rooms at a reasonable price. We will consider this option for our guests who prefer a different view.We appreciate your feedback and hope to have the opportunity to welcome you back to Flamingo Cat Ba Resort soon. If you have any further concerns or feedback, please do not hesitate to contact us directly.Warm regards,Le Phuoc Nguyen (Mr.)Duty Manager - Flamingo Cat Ba Resort