8/10 Good
MARIA DE LOURDES, Rocklin
Travelled with partner
25 Apr 2024
Liked: Amenities, property conditions & facilities
The hotel rooms are indeed attractive and spacious, offering a comfortable stay. However, the service experienced was somewhat lacking, with instances of miscommunication between the receptionist and other staff members. Despite being entitled to VIP benefits through Expedia, there was confusion regarding complimentary beverages. While the receptionist mentioned these perks, we did not receive coupons and had to clarify the situation with the restaurant staff ourselves. Unfortunately, this led to unexpected charges due to discrepancies in what was communicated.
Additionally, there were oversights such as forgetting to arrange our transportation, resulting in a rush to the airport. These lapses in service were disappointing and not reflective of the hotel's standards. Furthermore, there was a noticeable unpleasant odor in the room, particularly in the bathroom, necessitating the closure of doors and opening of windows.
Navigating through the city with rideshare services like Uber proved challenging during peak traffic hours, with many drivers canceling trips. This resulted in wasted time and frustration, highlighting the importance of planning outings during off-peak times and seeking recommendations from the front desk.
On a positive note, amenities such as the TV, air conditioning, and food quality were commendable. The breakfast offered was satisfying, and the ambiance of the dining area was pleasant. Despite the shortcomings, these positive aspects added value to the ov
MARIA DE LOURDES
Stayed 1 night in Mar 2024
