Exterior
Check availability

Reviews of AC Hotel by Marriott Guatemala City

4 out of 5
AC Hotel by Marriott Guatemala City
11 Avenida 35-02, Paseo Cayala Zona 16, Guatemala City

Reviews

8.6

Excellent

Rating 10 - Excellent. 457 out of 781 reviews" "
Rating 8 - Good. 157 out of 781 reviews" "
Rating 6 - Okay. 76 out of 781 reviews" "
Rating 4 - Poor. 52 out of 781 reviews" "
Rating 2 - Terrible. 39 out of 781 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. The only thing that I was not happy with is the bathroom with see-through doors and gaps. Everything else was great!
Stayed 1 night in Jan 2024

8/10 Good

manuel, Lawrenceville

Liked: Cleanliness, staff & service, property conditions & facilities
What I expected
Stayed 4 nights in Apr 2024

10/10 Excellent

Rafael

Stayed 2 nights in Apr 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walkability.
Stayed 1 night in Mar 2024

10/10 Excellent

EVA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, good for walking and dinner after a bussines day..!
Stayed 4 nights in Mar 2024

10/10 Excellent

Jacqueline, Inwood

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the perfect location in the middle of Cayala. There is so many shops, restaurants and bars in walking distance. The hotel itself was very updated and clean. Bed was so comfortable, best sleep I got in Guatemala. Breakfast buffet was delicious, egg were made to order and there was fresh fruit, cheeses, potatoes, fresh bread, yogurt, etc. Would definitely recommend including it in your stay fare.
Stayed 2 nights in Mar 2024

10/10 Excellent

Leo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff efficiency were great
Stayed 1 night in Mar 2024

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, amazing and safe location. Plenty of shopping.
Stayed 1 night in Mar 2024

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service
Great hotel with plenty to do around. The infrastructure is a little off with the lobby being on the 6th floor and only one elevator going to the parking. The bathrooms don’t have doors so you can hear everything. The staff is incredibly nice, the ac is amazing and other getting annoyed at the logistics the stay was very good.
Stayed 2 nights in Mar 2024

10/10 Excellent

JOSUE MANRIQUEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Second time on this hotel and is always clean
Stayed 2 nights in Jan 2024

8/10 Good

roberto, Moreno Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a great area close to shopping and restaurants. The restrooms in the rooms do not really offer much privacy. The sliding doors are not long enough and there are large cracks in which you can easily see other guests doing their business in there. Parking was another issue, we were told there would be an attendant there to help us access the designated parking spaces for hotel, no where to be found. We had to park in visitors area a few times and had to pay for parking. Apparently hotel keys are not currently working with the garage sensors, very inconvenient. Other than that hotel was great and rooms were clean.
Stayed 3 nights in Mar 2024

10/10 Excellent

werner

Stayed 1 night in Mar 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk agents helpful I arrived at 10 AM and they were able to accommodate me for check-in Will definitely be back to this hotel, one of the best in the city
Stayed 1 night in Mar 2024

6/10 Okay

Michael

Travelled with family and small children
Liked: Cleanliness
The fact that they offered parking and our card never worked to get in or out of the parking lot and having to wait for more than 15minutes for someone to come open for us was a big turn off
Stayed 3 nights in Feb 2024

10/10 Excellent

Monica, marietta

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Sandy from the restaurant took care of me. She went above & beyond to talk to chef what foods chef recommend for me. I was diagnosed with celiac & gluten allergy so she really took care of talking to chef for recommendations. Thank you for everyone in the front desk. They are all so nice & they helped me sooo much.
Stayed 5 nights in Jan 2024

4/10 Poor

Nancy

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is super simple for the high you pay and they keep charging me extra fees from what? I have no idea. I will never stay here again. Stuff was nice, not the hotel at all.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Jan 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Janna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area of Guatemala City!
Stayed 1 night in Jan 2024

10/10 Excellent

Oscar, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gabriel, Anaheim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Sergio

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I received 20 emails for a one night stay at the property
Stayed 1 night in Jan 2024

8/10 Good

Nidia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New lots of shopping and dinning options
Stayed 1 night in Jan 2024

10/10 Excellent

Linda, Mahopac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Maria

Travelled with partner
Beautiful hotel, right at Cayala city
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

SEUNGIL, MIXCO

Stayed 2 nights in Dec 2023

8/10 Good

Cristian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Victoria

Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night, because I wanted to be close to the airport for my departure, after being in Antigua. I wanted to experience Cuidad Cayala and the location was ideal as it’s literally outside the hotel. Room was spacious and clean. Breakfast was a variety of wonderful choices.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Jairo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean area. Heavy security in all surrounding areas. Spacious rooms. Abundant areas to shopping and eat.
Stayed 2 nights in Nov 2023

2/10 Terrible

Beatriz

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We arrive and there was no soap in the room, the telephone was not working; we asked for extra pillows and blankets and took two calls from our cel phone and 3 hours later finally where delivered. Not ideal!
Stayed 2 nights in Nov 2023

10/10 Excellent

Luis

Stayed 1 night in Oct 2023

10/10 Excellent

Kathering

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Oct 2023

6/10 Okay

Marta

Travelled with family
Disliked: Amenities
Site is ok. We have been at other Marriot and this does not reflect the quality or service. Restaurant is quite limited. Rooms are not nice. There were some issues with cleanliness and internet. The experience was not worth it. I don't think we'll come back.
Stayed 4 nights in Sep 2023

8/10 Good

ronald h

Liked: Cleanliness, staff & service, property conditions & facilities
Security and convenience
Stayed 1 night in Sep 2023

10/10 Excellent

Serge, Plantation

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's clean, safe, restaurant, shops. Everything is walking distance. It's located in a beautiful area.
Stayed 6 nights in Sep 2023

6/10 Okay

sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like that the lobby is on the 6 th floor for check in and as soon as you artig
Stayed 3 nights in Sep 2023

8/10 Good

Jennie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was just ok… i stayed here just because is in Catalan City and was my only option. I think this hotel is average, no room service, food in the bar area was “ok” I prefer to walk around Cayala cause there are a lot restaurants.
Stayed 2 nights in Sep 2023

6/10 Okay

Patricia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
While 1 or 2 front desk agents were friendly, the rest were not. The room had stained floor and pillow cases, broken shower head. I like that the room was quiet and we had easy access from the elevators.
Stayed 2 nights in Aug 2023

10/10 Excellent

Dalia De Los

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Donald

Stayed 1 night in Aug 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
safe
Stayed 7 nights in Aug 2023

8/10 Good

Brian, Elgin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Zaul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay, don’t have charter’s and the restaurant is to small but over all is a very good hotel
Stayed 1 night in Aug 2023

10/10 Excellent

Monica, Fort Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Stuardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was too dark inside, funny smell in the halls
Stayed 1 night in Jul 2023