Bar (on property)

Reviews of HS Hotsson Smart León Centro Max

3.5 out of 5
HS Hotsson Smart León Centro Max
Blvd Adolfo Lopez Mateos Colonia, Jardines De Jerez, León, Guanajuato

Reviews

8.4

Very good

Rating 10 - Excellent. 275 out of 609 reviews" "
Rating 8 - Good. 232 out of 609 reviews" "
Rating 6 - Okay. 71 out of 609 reviews" "
Rating 4 - Poor. 20 out of 609 reviews" "
Rating 2 - Terrible. 11 out of 609 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

Darrin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias a todos por sus atenciones y trato amable. Muchas gracias a Laura por su apoyo. Todo excelente.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it. Very nice place to stay I wish I be able to find places like this around my country
Stayed 1 night in Nov 2019

8/10 Good

Israel

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good for the price
Good location and breakfast. The bathroom was a little dirty, full of female hair.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Rachel, Mission TX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Staff was quick and room waa clean.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet breakfast was chaotic zero organization
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Private

Disliked: Staff & service
Really hard to explain of what happened............
Stayed 1 night in Jul 2019

10/10 Excellent

CURT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for business or pleasure stay
Great location, breakfast, offstreet secured parking, and room cleanliness.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The only non-stellar portion of this hotel is the restaurant. They were out of chicken nuggets and the French fries were not edible. The rest of the hotel including the staff and room was exceptional.
Stayed 1 night in Jul 2019

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location.
Will go back and stay again. Perfect location, near places to eat and shop.
Stayed 1 night in Jul 2019

10/10 Excellent

Sergio Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Laura. Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Laura. Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've been coming to stay at this hotel for almost two years every 3 months and I still can't belive they won't let me check in early and have a late check out. It's very inconvenient since my flight is latter at night. I might just have to look for a different hotel. 😔
Stayed 3 nights in May 2019

10/10 Excellent

Max

Liked: Cleanliness, staff & service, room comfort
A good stay
Everything was nice! Hotel room was very large, a little bit worn, but everything was functional. Breakfast buffet could have had more items but there was enough there
Stayed 4 nights in May 2019
Response from Revenue on 25 May 2019
Good afternoon Mr. Max: Thanks for your comments, this makes us improve our service day by day. We hope to have the pleasure of seeing you again on your next visit. Have a great Weekend

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was always good. I liked the location of the Hotel many stores and movie theater nearby.
Stayed 10 nights in Apr 2019
Response from Revenue on 25 May 2019
Good afternoon: Thank you for your comments, we are glad to know that your stay was pleasant. We hope to have the pleasure of seeing you again on your next visit. Have a great weekend

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel pool was great. Had to ask for our room to be serviced last night because it hadn't been all day. Other than that, stay was great.
Stayed 9 nights in Apr 2019

4/10 Poor

PAMELA

Disliked: Cleanliness
hotel para huéspedes no exigentes
Se filtraba el agua de las tuberías del baño, la cama estaba sucia, el personal en el desayuno se acerca a pedirte propina. Tiene excelente ubicación, sin embargo no volvería a quedarme ahí
Stayed 1 night in Mar 2019
Response from Revenue on 29 Mar 2019
Buenos días Srita. Pamela: De antemano agradecemos sus comentarios, ya que nos hacen mejorar día a día nuestro servicio, estaremos al pendiente de sus observaciones. Esperamos tener la oportunidad de atenderle nuevamente en esta su casa. Que tenga un excelente día.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to public transportation. Breakfast was beyond excellent. We definitely go back!
Stayed 2 nights in Feb 2019
Response from Revenue on 27 Mar 2019
Good Morning: We appreciate your comments, it is good to know that your stay was pleasant. We hope to have the pleasure of having you back in this house. Have a great day.

8/10 Good

Verified traveller

Travelled with family, Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good beds, clean room and spacious, continental breakfast good choices, fruit, cereal, bread, coffee, juices, yogurt, and some eggs and different dishes, overall good stay
Stayed 3 nights in Jan 2019

4/10 Poor

Carlos

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel needs major maintenance/updates
When I go to León, I always stay here because of the location and the pool. Unfortunately, I was extremely disappointed this time. The hotel needs some serious updates and maintenance; the shower leaked, the temperature was very cold in the rooms (I booked three rooms), the door’s lock was broken, etc.... I hope the hotel management goes through some serious renovations because I like this hotel, but I’m afraid I won’t be staying here anymore.
Stayed 2 nights in Dec 2018
Response from Revenue on 23 Jan 2019
Good morning Mr. Carlos: Thank you in advance for the time that has been taken for the comments of the clients. We hope to have the opportunity to assist you again to see our improvements. We are waiting for you in this house Wyndham Garden León Centro Max. Have a great day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019
Response from Revenue on 25 Jan 2019
Buenos dias : De antemano agradecemos el tiempo que se ha tomado para dejarnos su calificación. Esperamos tener la oportunidad de atenderte nuevamente en esta su casa. Lo esperamos en Wyndham Garden León Centro Max. Que tenga un excelente día.

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities
I like the location and how clean it it’s what I don’t like is the food and the staff
Stayed 3 nights in Dec 2018

8/10 Good

Sergio, Leon gto mexico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2018
Response from Revenue on 25 Jan 2019
Buenos días Sr. Sergio: De antemano agradecemos el tiempo que se ha tomado para dejarnos su calificación. Esperamos tener la oportunidad de atenderle nuevamente en esta su casa. Que tenga un excelente día.

10/10 Excellent

Verified traveller

Stayed 7 nights in Nov 2018

10/10 Excellent

Blanca, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was able to check in early, staff was great. Overall my stay was great!!!
Stayed 1 night in Oct 2018

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will most definitely return again!!
Very clean rooms. Nice heated pool. Delicious breakfast buffet. Very convenient and in walking distance to shops, restaurants, movies and more. Safe area and free parking a big plus!
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2018

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Revenue Manager on 15 Apr 2018
Buenos Días Sr. Sergio: De antemano agradecemos sus comentarios, esperamos nuevamente tener la oportunidad de atenderle en esta su casa. Que tenga un excelente fin de semana.

8/10 Good

MRS, Greenville, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel near shopping
The hotel was clean and comfortable and the staff was helpful. Central location close to the airport and there is a really good shopping mall next door. Breakfast was our least favorite part of the stay. The choices are limited and the line is long for ommolets. All in all a great value for the price. We would stay here again.
Stayed 4 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with high-level staffs Highly recommended:)
Stayed 1 night in Feb 2018

8/10 Good

Armando, Tj.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
A pleasent stay . Just need to work in the hall cleanliness. Nice breakfast.
Stayed 3 nights in Feb 2018

8/10 Good

CURT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gringito
Clean and comfortable room with a great Mexican fare breakfast.
Stayed 5 nights in Feb 2018

8/10 Good

Guido

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2017

2/10 Terrible

titita, Los Angeles, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel, the room had insects.
The room kept getting insects even after they cleaned. I wouldn't recommend this hotel to anyone. Carpet on the halls in terrible conditions, the room was dirty and insects were in room even after calling in for them to come and clean. They cleaned room while I was there, after I got back fem lunch, I opened room and there were about 10 more insects. Checked out the next day and still haven't received refund after a month. Waste of time and money. VERY dissapointing.
Stayed 3 nights in Oct 2017

10/10 Excellent

Carlos, Laredo TX

Liked: Cleanliness, property conditions & facilities, room comfort
Nice , big room, plenty of parking lot
nice room, very clean, separate room from table and kitchenette, 2 tv as well, the bathroom and shower are separete too so it a nice space to be, comfortable beds
Stayed 1 night in Oct 2017

8/10 Good

MANUEL

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel in Leon
Super clean hotel. Perfect area close to shopping and dining. Would stay here again
Response from Fernanda on 18 May 2017
Muchas gracias por sus comentarios, nos da mucho gusto cumplir con sus expectativas, esperamos su regreso muy pronto a esta su casa.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Not much confortable nor clean. Little rooms not well planned. Restaurant simple not nice.
Response from w on 20 Feb 2017
Good mornin, thanks a lot for your comments, all of those are very important for us. Best Regards!

10/10 Excellent

KENJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfirst, Good front desk
Response from General Manager on 28 Nov 2016
Good afternoon, thank you so much for your comments, please let us know when you come again, for us is really a pleassure, We will waiting for you in this your house, Best Regards

2/10 Terrible

Ana Maria, d

Disliked: Cleanliness, property conditions & facilities
Very disappointed
I reserved on line, Apparently when you do that, they don't have to disclose the condition of the hotel. The pool was out of service, there was remodeling going on, AND you have to pay for the buffet. The buffet was almost gone at 9:20 am, food was cold, the woman making the omelettes was not happy to be there, very disappointing and not worth the price.
Response from Revenue Management on 25 Oct 2016
First of all I need to bring you an apology for the inconvenient that you have in your stay. Let me tell why the pool was out of service, and this is because the area where it is, have a material that we need to remove, we are renewing our facade, to give timely maintenance to our property, in this way you can enjoy all of our areas in your future stay with us. About breakfast, is important to know that you reserved a promotion, so in this case you need to pay directly. Best Regards

8/10 Good

Nancy M, Garland Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family travelers
This is our third time staying here. Staff is friends and polite.
Response from Wyndham Garden León Centro Max on 23 Aug 2016
Hi Mrs, Nancy, thanks for your comments We hope you soon in this your house!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good place
Response from General Manager on 21 Sept 2016
Hi Mrs. María, thanks four your comments, we are waiting four your next stop with us. Best Regards!

10/10 Excellent

D, Ohio, USA

Liked: Cleanliness, staff & service, room comfort
Nice hotel. Close to dining, shopping.Attractions.
Great place to stay. Always greeted by Armando. Best employee there. Very helpful. Hotel food pricey but delicious. Plenty of other options within walking distance. Or you can prepare simple foods in your suite. Linens clean, crisp, comfortable. Gym OK. Pool nice. Family friendly hotel. Sofa in my room a little worn, but comfortable. Clean. Clean. Clean. Will definately stay here again next vacation.

10/10 Excellent

blanca , los angeles, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel! Great location!
Overall experience with hotel was good was close to my family too!!

10/10 Excellent

Mike, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast, clean room, competent staff ...................
Response from f on 24 Jun 2016
Thanks for your comments, we are waiting for you in your next visit. Best Regards!!