Blvd Adolfo Lopez Mateos Colonia, Jardines De Jerez, León, Guanajuato
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The only non-stellar portion of this hotel is the restaurant. They were out of chicken nuggets and the French fries were not edible. The rest of the hotel including the staff and room was exceptional.
I've been coming to stay at this hotel for almost two years every 3 months and I still can't belive they won't let me check in early and have a late check out. It's very inconvenient since my flight is latter at night. I might just have to look for a different hotel. 😔
Laura. Alejandra
Stayed 3 nights in May 2019
10/10 Excellent
Max
18 May 2019
Liked: Cleanliness, staff & service, room comfort
A good stay
Everything was nice! Hotel room was very large, a little bit worn, but everything was functional. Breakfast buffet could have had more items but there was enough there
Max
Stayed 4 nights in May 2019
Response from Revenue on 25 May 2019
Good afternoon Mr. Max:
Thanks for your comments, this makes us improve our service day by day.
We hope to have the pleasure of seeing you again on your next visit.
Have a great Weekend
Breakfast was always good. I liked the location of the Hotel many stores and movie theater nearby.
Verified traveller
Stayed 10 nights in Apr 2019
Response from Revenue on 25 May 2019
Good afternoon:
Thank you for your comments, we are glad to know that your stay was pleasant.
We hope to have the pleasure of seeing you again on your next visit.
Have a great weekend
Hotel pool was great. Had to ask for our room to be serviced last night because it hadn't been all day. Other than that, stay was great.
Verified traveller
Stayed 9 nights in Apr 2019
4/10 Poor
PAMELA
26 Mar 2019
Disliked: Cleanliness
hotel para huéspedes no exigentes
Se filtraba el agua de las tuberías del baño, la cama estaba sucia, el personal en el desayuno se acerca a pedirte propina.
Tiene excelente ubicación, sin embargo no volvería a quedarme ahí
PAMELA
Stayed 1 night in Mar 2019
Response from Revenue on 29 Mar 2019
Buenos días Srita. Pamela:
De antemano agradecemos sus comentarios, ya que nos hacen mejorar día a día nuestro servicio, estaremos al pendiente de sus observaciones.
Esperamos tener la oportunidad de atenderle nuevamente en esta su casa.
Que tenga un excelente día.
Good location, close to public transportation. Breakfast was beyond excellent. We definitely go back!
Verified traveller
Stayed 2 nights in Feb 2019
Response from Revenue on 27 Mar 2019
Good Morning:
We appreciate your comments, it is good to know that your stay was pleasant.
We hope to have the pleasure of having you back in this house.
Have a great day.
8/10 Good
Verified traveller
Travelled with family, Business traveller, Travelled with group
Good beds, clean room and spacious, continental breakfast good choices, fruit, cereal, bread, coffee, juices, yogurt, and some eggs and different dishes, overall good stay
Verified traveller
Stayed 3 nights in Jan 2019
4/10 Poor
Carlos
7 Jan 2019
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel needs major maintenance/updates
When I go to León, I always stay here because of the location and the pool. Unfortunately, I was extremely disappointed this time. The hotel needs some serious updates and maintenance; the shower leaked, the temperature was very cold in the rooms (I booked three rooms), the door’s lock was broken, etc.... I hope the hotel management goes through some serious renovations because I like this hotel, but I’m afraid I won’t be staying here anymore.
Carlos
Stayed 2 nights in Dec 2018
Response from Revenue on 23 Jan 2019
Good morning Mr. Carlos:
Thank you in advance for the time that has been taken for the comments of the clients.
We hope to have the opportunity to assist you again to see our improvements.
We are waiting for you in this house Wyndham Garden León Centro Max.
Have a great day.
10/10 Excellent
Verified traveller
5 Jan 2019
Liked: Cleanliness, staff & service
Verified traveller
Stayed 1 night in Jan 2019
Response from Revenue on 25 Jan 2019
Buenos dias :
De antemano agradecemos el tiempo que se ha tomado para dejarnos su calificación.
Esperamos tener la oportunidad de atenderte nuevamente en esta su casa.
Lo esperamos en Wyndham Garden León Centro Max.
Que tenga un excelente día.
6/10 Okay
Verified traveller
29 Dec 2018
Disliked: Staff & service, amenities
I like the location and how clean it it’s what I don’t like is the food and the staff
Buenos días Sr. Sergio:
De antemano agradecemos el tiempo que se ha tomado para dejarnos su calificación.
Esperamos tener la oportunidad de atenderle nuevamente en esta su casa.
Que tenga un excelente día.
Very clean rooms. Nice heated pool. Delicious breakfast buffet. Very convenient and in walking distance to shops, restaurants, movies and more. Safe area and free parking a big plus!
Buenos Días Sr. Sergio:
De antemano agradecemos sus comentarios, esperamos nuevamente tener la oportunidad de atenderle en esta su casa.
Que tenga un excelente fin de semana.
The hotel was clean and comfortable and the staff was helpful. Central location close to the airport and there is a really good shopping mall next door. Breakfast was our least favorite part of the stay. The choices are limited and the line is long for ommolets. All in all a great value for the price. We would stay here again.
The room kept getting insects even after they cleaned. I wouldn't recommend this hotel to anyone. Carpet on the halls in terrible conditions, the room was dirty and insects were in room even after calling in for them to come and clean. They cleaned room while I was there, after I got back fem lunch, I opened room and there were about 10 more insects. Checked out the next day and still haven't received refund after a month. Waste of time and money. VERY dissapointing.
nice room, very clean, separate room from table and kitchenette, 2 tv as well,
the bathroom and shower are separete too so it a nice space to be, comfortable beds
Good afternoon, thank you so much for your comments, please let us know when you come again, for us is really a pleassure,
We will waiting for you in this your house,
Best Regards
I reserved on line, Apparently when you do that, they don't have to disclose the condition of the hotel. The pool was out of service, there was remodeling going on, AND you have to pay for the buffet. The buffet was almost gone at 9:20 am, food was cold, the woman making the omelettes was not happy to be there, very disappointing and not worth the price.
Ana Maria
Response from Revenue Management on 25 Oct 2016
First of all I need to bring you an apology for the inconvenient that you have in your stay. Let me tell why the pool was out of service, and this is because the area where it is, have a material that we need to remove, we are renewing our facade, to give timely maintenance to our property, in this way you can enjoy all of our areas in your future stay with us.
About breakfast, is important to know that you reserved a promotion, so in this case you need to pay directly.
Best Regards
Hi Mrs. María, thanks four your comments, we are waiting four your next stop with us.
Best Regards!
10/10 Excellent
D, Ohio, USA
25 Jul 2016
Liked: Cleanliness, staff & service, room comfort
Nice hotel. Close to dining, shopping.Attractions.
Great place to stay. Always greeted by Armando. Best employee there. Very helpful. Hotel food pricey but delicious. Plenty of other options within walking distance. Or you can prepare simple foods in your suite. Linens clean, crisp, comfortable. Gym OK. Pool nice. Family friendly hotel. Sofa in my room a little worn, but comfortable. Clean. Clean. Clean. Will definately stay here again next vacation.