Bar (on property)

Reviews of La Mansión del Sol

3.5 out of 5
La Mansión del Sol
Avenida Moctezuma, 1596, Zapopan, JAL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 752 out of 1006 reviews" "
Rating 8 - Good. 165 out of 1006 reviews" "
Rating 6 - Okay. 51 out of 1006 reviews" "
Rating 4 - Poor. 23 out of 1006 reviews" "
Rating 2 - Terrible. 15 out of 1006 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel Ángel Hernandez De

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The best decision I made looking for a place to stay was La Mansion del Sol.
Stayed 2 nights in Mar 2024

2/10 Terrible

Rey, West Sacramento

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was horrible! She had someone check the room before she let me check out, which is understandable. I waited a while then she got a message on her walkie talkie indicating the room was perfectly fine and everything in order. But I was backing up my car to leave the same reception staff came running to stop me! She wanted to know if I took one of the towels in the room! HOW INSULTING! I said — "Excuse me why would I want to take your old, stained towels?" I did not even use your hotel towels! I always travel with my own towel! How insulting! Moreover, you sent your housekeeper to check the room BEFORE you let me check out. You then said everything was in order. Now you are accusing me of taking one of your old, stained towels? DO I LOOK LIKE I NEED AN OLD UGLY HOTEL TOWEL?" I guess they treat certain guests in this hotel like thieves! Never EVER staying at this hotel ever AGAIN!
Stayed 1 night in Mar 2024

10/10 Excellent

Lourdes

Liked: Property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Equipo La Mansion del Sol on 22 Mar 2024
Gracias Lourdes!

10/10 Excellent

enevir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito el área y el hotel también. Solo que creo que si hay que darle un poquito de mantenimiento alguna cosas, como los sillones estaban rotos y el baño se regaba el agua y no tenía espejo para verte completo, pero fuera de ahí el servicio súper amables y muy seguro el lugar.
Stayed 3 nights in Feb 2024
Response from Equipo La Mansion del Sol on 22 Mar 2024
Hola Enevir!Muchas gracias por todos tus comentarios.Ya estamos trabajando en ellos!Te esperamos pronto!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Equipo La Mansion del Sol on 22 Mar 2024
Muchas Gracias Susan por habernos elegido para su estancia en Guadalajara!

10/10 Excellent

Juan

Stayed 1 night in Mar 2024

10/10 Excellent

Humberto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was just a few rooms. I didn’t like the lack of ventilation at arrival prior to book in. Odor at arrival
Stayed 1 night in Feb 2024
Response from Equipo La Mansion del Sol on 22 Mar 2024
Hi Humberto!Thank you for choosing us for your stay.

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is an old world feel to this hotel that is very comforting and relaxing. That said, it has good internet, good TV, etc., the modern touches we all expect. The staff is extremely gracious. We really enjoyed our stay. (One note:it can be a little hard to find! It is right at the corner of a roundabout and we missed it the first few times we tried.)
Stayed 3 nights in Feb 2024
Response from Equipo La Mansion del Sol on 19 Feb 2024
Hi Alice!We are happy that you enjoyed your stay with us.We look forward to seeing you soon!

2/10 Terrible

PAULO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff rude Rooms ready but didn't allow me to get to my room until 3 They charged me 50 dollars because my wife spilled wine on the sheets
Stayed 3 nights in Feb 2024
Response from Equipo La Mansion del Sol on 19 Feb 2024
Hello Paulo!We are sorry to read that our staff was not friendly. We will work on it.Check-in is at 3pm, but I assure you that if the room was already ready, we would have checked you in earlier.And unfortunately, the wine stains are very difficult to remove, and the sheet will probably not be usable anymore. That is why you are charged, as indicated on the registration form that you sign at check-in!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and polite
Stayed 2 nights in Jan 2024
Response from Equipo La Mansion del Sol on 1 Feb 2024
Hi LuisWe are happy that you enjoyed your stay with us.We look forward to seeing you soon!

6/10 Okay

Beatriz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Me he queda Mas de diez años en este hotel, en una ocasión alquilé todo el hotel para mi Boda y aunque me encanta el lugar, cada vez es mas impersonal , los recepcionistas son cada vez mas insolentes, les importa muy poco el Servicio al cliente, les solicite una habitación que es en la que siempre nos quedamos y me dijeron que no era posible , y eso que habia llamado como mas de un mes de antelación. No me dieron la botella de vino por ser VIP en expedia, pedi hablar con el gerente tanto por teléfono como en la propiedad y nunca se presentó, siempre dijeron que no estaba , y quizás por eso el Servicio haya decaído mucho. Los bell boys que nos conocen hace años, trataron de hacer todo mas agradable pero definitivamente los recepcionistas deberían de recibir mejor capacitación, por primera vez NO ME SENTÍ COMO EN CASA!
Stayed 3 nights in Dec 2023
Response from Equipo La Mansion del Sol on 19 Feb 2024
Hola Beatriz.Es una pena grandisima todo lo que nos comentas.Ya se han tomado accion en los puntos que nos mencionas, y ten por seguro que esta sigue siendo tu casa.Te esperamos pronto para remediar el mal sabor de boca.

10/10 Excellent

Ian, Kelowna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a delightful 3 nights at this hotel. The gardens are beautifully kept and relaxing to sit and enjoy. The room was more than we expected! Clean, and decorated beautifully. I would recommend this hotel every time!!
Stayed 1 night in Jan 2024
Response from Equipo La Mansion del Sol on 1 Feb 2024
Hello Ian!We are happy that you enjoyed your stay with us.We look forward to seeing you soon!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice and helpful.
Stayed 1 night in Jan 2024

8/10 Good

Christopher Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was really great , except for the cost of the laundry service which was confusing to understand and very expensive , about 2-3 times more expensive than normal door to door laundry service in west Guadalajara
Stayed 11 nights in Jan 2024
Response from Equipo La Mansion del Sol on 1 Feb 2024
Thank you very much for your comments. We will check in detail what you tell us!

10/10 Excellent

Joel

Stayed 11 nights in Dec 2023
Response from Equipo La Mansion del Sol on 16 Jan 2024
Muchas Gracias Joel por habernos elegido para su estancia.

10/10 Excellent

Laura

Stayed 1 night in Jan 2024
Response from Equipo Mansion del Sol on 1 Feb 2024
Estamos felices de que haya sido de su total agrado.¡Los esperamos pronto!

4/10 Poor

Theresa, Las Vegas

My Reservations was from 21 Dec 2024 thru 08 Jan 2024. Breakfast service was way too slow. They did Not treat me like a VIP, nor did they give me Free Wine nor Room upgrade (VIP Benefits = None. My Last Week of Stay, from 30 Dec until 05 Jan, I heard really Loud Noises in the Bathroom and also in the Bedroom from 9:30 pm until 07:30 am. I complained about the loud noises to the all the Staff. Nothing was done, so I checked out earlier, from 05 Jan instead of 08 Jan. Unfortunately, the Staff didn't seem to care about my complaints. I noticed that there was a Utility Room, right next to my Door. I think that's where all the Loud Noises, were coming from. I have been going to La Mansion del Sol since 2012 until now, 2024. I've always stayed in Room #7 and Never had the Loud noise problems, nor the lack of VIP Services and also the lack of VIP Benefits too. Its really a shame, to say the least. I don't know if I'll go back again next year. I'm a very disatified Customer.
Stayed 10 nights in Dec 2023
Response from Team La Mansion del Sol on 16 Jan 2024
Hola Theresa!It is very important to us that you have taken the time to let us know all these details.We are very sorry for what you have told us and we are taking action on every point.We hope to see you as we do every year and to be able to change the feeling we left you with.

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay
Stayed 2 nights in Dec 2023
Response from Team La Mansion del Sol on 16 Jan 2024
Hola Jesse!We are happy that you enjoyed your stay with us.We look forward to seeing you soon!

10/10 Excellent

Theresa, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 1 night in Dec 2023
Response from Team La Mansion del Sol on 16 Jan 2024
Hi TheresaThank you for choosing us for your stay. See you soon.

10/10 Excellent

Arturo G

Business traveller
Stayed 1 night in Dec 2023
Response from Equipo La Mansion del Sol on 3 Jan 2024
Gracias Arturo por su calificacion.Esperamos tenerlo pronto en casa nuevamente.

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fantastic. Everyone was helpful, and super polite. I will try to stay here every time we are in town. I highly recommend La Mansion.
Stayed 10 nights in Nov 2023
Response from Team La Mansion del Sol on 16 Jan 2024
Hi Joshua!Thank you for choosing us for your stay. See you soon :)

10/10 Excellent

Avelino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone in the hotel is amazing. I wish I can keep track of their names, but I'll like to thank all of you for always being so welcoming, friendly and professional. Rooms are great, the view we had was unbelievable. Everything was fantastic.
Stayed 1 night in Dec 2023
Response from Team La Mansion del Sol on 16 Jan 2024
Hi Avelino!We are happy that you enjoyed your stay with us.We look forward to seeing you soon!

8/10 Good

carlos

Travelled with family
Liked: Amenities
Hard to go upstairs carrying luggage.
Stayed 3 nights in Nov 2023
Response from Equipo La Mansion del Sol on 30 Nov 2023
Thank you for choosing usWe are pleased to know that your stay was to your liking!Thank you for your comments.We will take them into account to improve.

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and great location. Helpful staff.
Stayed 2 nights in Nov 2023
Response from Equipo La Mansion del Sol on 30 Nov 2023
Thank you for choosing us for your stay. We are happy that you enjoyed your stay with us.We look forward to seeing you soon!

10/10 Excellent

Garth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Equipo La Mansion del Sol on 16 Nov 2023
Muchas Gracias Garth por habernos elegido para su estancia. Estamos felices de que haya sido de su total agrado.¡Los esperamos pronto!

10/10 Excellent

Daniela

Stayed 1 night in Oct 2023
Response from Equipo La Mansion del Sol on 10 Nov 2023
Gracias por elegirnos DanielaEs grato para nosotros saber que la estancia fue de su agrado!¡Los esperamos pronto!

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy
Response from Equipo La Mansion del Sol on 10 Nov 2023
Thank you for choosing us for your stay. We are happy that you enjoyed your stay with us.We look forward to seeing you soon!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Equipo La Mansion del Sol on 21 Nov 2023
Gracias por elegirnosEs grato para nosotros saber que la estancia fue de su agrado!¡Los esperamos pronto!

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Equipo La Mansion del Sol on 16 Nov 2023
Gracias por elegirnosEs grato para nosotros saber que la estancia fue de su agrado!¡Los esperamos pronto!

10/10 Excellent

Francisca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You must stay here!
Great service. Staff was very accommodating. Hotel was clean and beautiful! Enjoyed having breakfast every morning, in their beautiful patio/garden area. Our waiter, Francisco was amazing!
Stayed 4 nights in Oct 2023
Response from Equipo La Mansion del Sol on 10 Nov 2023
Thank you for choosing us for your stay. We are happy that you enjoyed your stay with us.We look forward to seeing you soon!

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and friendly staff. The nearest place to eat/shop is a 15 min walk. The traffic is very dangerous for pedestrians. Cars don't stop so you have to run across several big streets.
Stayed 1 night in Oct 2023
Response from Equipo La Mansion del Sol on 10 Nov 2023
Thank you for choosing us for your stay. We are happy that you enjoyed your stay with us.We look forward to seeing you soon!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique hotel
Stayed 3 nights in Aug 2023
Response from Equipo La Mansion del Sol on 13 Oct 2023
Thank you for choosing usWe are pleased to know that your stay was to your liking!We hope to see you soon!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom showers and water drainage needs a complete rodeling. Water doesn't flow and it is not a nice feeling. I have been in 4 different rooms and it the same situation. Other than that, prooerty and rooms very well maintained.
Stayed 4 nights in Sep 2023
Response from Equipo La Mansion del Sol on 13 Oct 2023
Hi Ana!Thank you for your comments.We will take them into account to improve.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here a few times already, great hotel for the $$$,
Stayed 1 night in Sep 2023
Response from Equipo La Mansion del Sol on 13 Oct 2023
Thank you for choosing us for your stay. We are happy that you enjoyed your stay with us.We look forward to seeing you soon!

10/10 Excellent

Jose

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Big rooms and good service
Stayed 6 nights in Sep 2023
Response from Equipo La Mansion del Sol on 13 Oct 2023
Thank you for choosing us for your stay. We are happy that you enjoyed your stay with us.We look forward to seeing you soon!

10/10 Excellent

Rigoberto

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING IS FINE , VERY NICE STAFF. CONVINIENT LOCATED
Stayed 3 nights in Sep 2023
Response from Equipo La Mansion del Sol on 13 Oct 2023
Thank you for choosing us for your stay. We are happy that you enjoyed your stay with us.We look forward to seeing you soon!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a cozy hotel, the street is busy but not all day. It’s quiet and well kept.
Stayed 1 night in Sep 2023
Response from Equipo La Mansion del Sol on 7 Sept 2023
Thank you for choosing us for your stay. We are happy that you enjoyed your stay with us.We look forward to seeing you soon!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was excellent
Stayed 3 nights in Sep 2023
Response from Equipo La Mansion del Sol on 7 Sept 2023
Thank you for choosing us for your stay. We are happy that you enjoyed your stay with us.We look forward to seeing you soon!

8/10 Good

Salvador

Disliked: Property conditions & facilities
Very dated with subpar upkeep
Stayed 4 nights in Aug 2023
Response from Equipo La Mansion del Sol on 7 Sept 2023
Hi Salvador!Thank you for your comments.We will take them into account to improve.

10/10 Excellent

Rigoberto

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a good and safe area, excellent service.
Stayed 1 night in Aug 2023
Response from Equipo La Mansion del Sol on 28 Aug 2023
Thank you for choosing us for your stay. We are happy that you enjoyed your stay with us.We look forward to seeing you soon!

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More homey than other hotels. The decor was also very rustic, very beautiful.
Stayed 10 nights in Jul 2023
Response from Equipo La Mansion del Sol on 2 Aug 2023
Thank you for choosing us for your stay. We are happy that you enjoyed your stay with us.We look forward to seeing you soon!

10/10 Excellent

Ken

Stayed 6 nights in Jul 2023
Response from Equipo La Mansion del Sol on 2 Aug 2023
Gracias por elegirnosEs grato para nosotros saber que la estancia fue de su agrado!¡Los esperamos pronto!

10/10 Excellent

RIGOBERTO ANTONIO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Jul 2023
Response from Equipo La Mansion del Sol on 2 Aug 2023
Thank you for choosing us for your stay. We are happy that you enjoyed your stay with us.We look forward to seeing you soon!

4/10 Poor

Geraldo, Nipomo

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Short staff, parking on the street, you could hear noice next room.
Stayed 3 nights in Jul 2023
Response from Equipo La Mansion del Sol on 20 Jul 2023
Hi Chris.We are sorry to hear that you were not completely satisfied with your stay with us.Thank you for your comments.We will take them into account to improve.

10/10 Excellent

Jesus

Stayed 1 night in Jul 2023
Response from Equipo La Mansion del Sol on 9 Aug 2023
Muchas Gracias Jesús por habernos elegido para su estancia. Estamos felices de que haya sido de su total agrado.¡Los esperamos pronto!

10/10 Excellent

Paola

Stayed 1 night in Jul 2023
Response from Equipo La Mansion del Sol on 2 Aug 2023
Muchas Gracias Paola por habernos elegido para su estancia. Estamos felices de que haya sido de su total agrado.¡Los esperamos pronto!

10/10 Excellent

Pedro

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and magnificent service!
Stayed 1 night in Jul 2023
Response from Equipo La Mansion del Sol on 11 Jul 2023
Thank you for choosing us for your stay. We are happy that you enjoyed your stay with us.We look forward to seeing you soon!

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities
Que tuviera un jacuzzi
Stayed 1 night in Jul 2023
Response from Equipo La Mansion del Sol on 11 Jul 2023
Muchas Gracias Mario por habernos elegido para su estancia. Estamos felices de que haya sido de su total agrado.¡Los esperamos pronto!

4/10 Poor

Gilberto

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice small boutique hotel, well located near to plaza del sol mall. But at the end I didn’t stay there because if you are bringing a car (like in my case) it might be a problem since their parking space is limited.
Stayed 1 night in Jul 2023

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hacienda style accommodations
Stayed 2 nights in Jun 2023
Response from Equipo La Mansion del Sol on 5 Jul 2023
Thank you for choosing us for your stay. We are happy that you enjoyed your stay with us.We look forward to seeing you soon!