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Dear Maria, thank you so much for chosing us as your ideal hotel. We are glad to know that you had an amazing stay with us.We hope to see you again soon. Regards.
Room was great , staff good and dining options were great
darcy
Stayed 1 night in Feb 2024
Response from Lorenzo Guzman - DOSM on 29 Mar 2024
Dear Darcy, thank you so much for let us know your thoughts. We are glad to know that you had an amazing stay with us. We hope to see you soon. Regards.
Response from Lorenzo Guzman - DOSM on 29 Mar 2024
Apreciable Ivan, muchas gracias por tomar un poco de su tiempo para hacernos llegar su calificación. Nos complace saber que su estancia ha sido satisfactoria. Esperamos verle pronto nuevamente. Saludos.
I have stayed at this property several times everytime i have business to care of. Location is great as well as the Hotel
Jose
Stayed 3 nights in Jun 2023
Response from Gte. General on 17 Jun 2023
Dear guest:Thank you very much for staying at HS HOTSSON SMART AUTÓNOMA, we are very pleased that you continue to choose us, we hope to greet you very soon in this your home.Kind regardsOmar RodriguezGeneral Manager
Dear guest:We are delighted with your visit and we appreciate your comments. It will be a pleasure to greet you very soon.Cordiallyomar rodriguezGeneral manager
Estimado Huésped:En HS HOTSSON SMART AUTÓNOMA estamos muy complacidos por habernos elegido como su opción de hospedaje, nos complace saber que su estancia fue buena y esperamos gustosos saludarle muy pronto por esta su casa.Saludos CordialesOmar RodriguezGte. General
2/10 Terrible
Sameer
6 May 2023
Sameer
Stayed 1 night in May 2023
Response from Omar Rodriguez on 8 May 2023
Estimado Huésped:Agradecemos en demasía nos haya dado la confianza y la oportunidad de alojarse en HS HOTSSON AUTÓNOMA, lamento sinceramente hayamos causado una decepción de su estancia, nos hubiera encantado saber su sentir con relación a su experiencia vivida, para nosotros es muy importante sus comentarios, le pido una sincera disculpa y trabajaré con mi equipo en reforzar los estándares de nuestra marca CordialmenteOmar RodriguezGte. general
Muy limpio, cómodo, la alberca bastante funcional y agradable, muy bien ubicado y el servicio del staff fue bastante bueno
Ernesto Davila
Stayed 1 night in Apr 2023
Response from Omar Rodriguez on 22 Apr 2023
Estimado Ernesto Davila:MUCHAS GRACIAS por su preferencia y muy agradecidos por sus comentarios que para nosotros son sumamente valiosos, nos da mucho gusto saber que su experiencia fue positiva y que la ubicación haya sido favorable, estaremos muy contentos de volver a saludarle por esta su casa,CordialmenteOmar RodriguezGte. General
Estimado Huésped:MUCHAS GRACIAS por su preferencia, estamos muy contentos de saber que su estancia fue buena razon por la que nos compromete a continuar trabajando para ustedes, nuestra razon de ser. Reciba un atento saludo.CordialmenteOmar RodriguezGte. Gener
Me encanto la atención y amenidades de la habitación.
Muchas gracias
Marisol
Stayed 1 night in Nov 2022
Response from Alma Pacheco. on 26 Nov 2022
Gracias por su visita, así como el tiempo que tomo para hacernos llegar su comentario. Le invitamos a que regrese pronto a esta su casa para atenderle como lo merece.
Everyone super friendly, food was delicious, service excellent .. over all I was pleased
Adriana
Response from Alma Pacheco. on 4 Nov 2022
Thank you for your visit, as well as the time you took to send me your comment, which I will share with my entire work team. We invite you to return soon to this your home to serve you as you deserve.
Gracias por su visita, así como el tiempo que tomo para hacerme llegar sus calificación. Le invitamos a que regrese pronto a esta su casa para atenderle como lo merece.
6/10 Okay
Esmed
8 Aug 2022
Esmed
Stayed 1 night in Aug 2022
Response from Alma Pacheco. on 9 Aug 2022
Gracias por su visita, así como los comentarios que me hace llegar. Lo invitamos a que regrese pronto a esta su casa para atenderle como lo merece.
8/10 Good
BEATRIZ GUADALUPE
Business traveller
28 Jul 2022
Liked: Staff & service
The staff is friendly and provides very good service, at hotel and at the restaurant.
The rooms are not quiet, ie you can easily hear the conversations and noises from the near rooms. The furniture at the room seemed old and the carpet was dusty.
Convenient location however I do not think I will get back there
BEATRIZ GUADALUPE
Stayed 7 nights in Jul 2022
Response from Alma Pacheco. on 29 Jul 2022
Thank you for your visit, as well as the time you took to send us your comments, for which I apologize. We invite you to come back to his house soon, assuring him that we will treat him as he deserves.
Gracias por su visita, así como el tiempo que tomo para hacerle llegar su comentario. Le invitamos a que regrese pronto a esta su casa para atenderle como lo merece.
Gracias por su visita, así como el tiempo que tomo para hacernos llegar sus comentarios, mismos por los que le ofrezco una disculpa. Le comento que estoy revisando estos temas con todo mi equipo para poner mayor atención y supervisión al respecto.
Atte. Alma Pacheco.
Gracias por su visita, así como el tiempo que tomo para hacernos llegar su calificación. Le invitamos a que regrese pronto a esta su casa para atenderle como lo merece.
10/10 Excellent
Pamela
3 May 2022
Pamela
Stayed 1 night in May 2022
Response from Alma Pacheco. on 5 May 2022
Gracias por su visita, así como el tiempo que tomo para hacernos llegar su comentario. Lo invitamos a que regrese pronto a esta su casa para atenderle como lo merece.
10/10 Excellent
FERNANDO
10 Apr 2022
FERNANDO
Stayed 1 night in Apr 2022
Response from Alma Pacheco. on 12 Apr 2022
Estimado Fernando,
Gracias por su visita, así como el tiempo que tomo para hacerme llegar su calificación. Le invitamos a que regrese pronto a esta su casa para atenderle como lo merece.
Love this hotel , great service, food and location
Sayde
Stayed 4 nights in Mar 2022
Response from Alma Pacheco. on 31 Mar 2022
Thank you for your visit, as well as the comments you make to me. We invite you to return soon to this your home to serve you as you deserve.
Sincerely
This is the second time we stayed at this property. The first time it was a Holiday Inn but the service hasn’t changed but has gotten better.
William O
Stayed 7 nights in Mar 2022
Response from Alma Pacheco. on 30 Mar 2022
Dear William,
Thank you for his visit, as well as the comment you send me. We invite you to return soon to his house to serve you as you deserve.
Sincerely; Alma Pacheco.
10/10 Excellent
JOSE, los angeles
Travelled with family, Travelled with partner, Travelled with group
It was conveniently located next to the school but should have a bar/ lounge in the common area to make it more appealing
JOSE
Stayed 3 nights in Mar 2022
Response from Alma Pacheco. on 13 Mar 2022
Thank you for your visit, as well as the time you took to send us your comments, which we are reviewing; I tell you that we have a very nice terrace where you can have some drinks.
We invite you to come back to his house soon to serve him as he deserves.
10/10 Excellent
Luis
5 Mar 2022
Luis
Stayed 1 night in Mar 2022
Response from Alma Pacheco. on 7 Mar 2022
Estimado Luis,
Gracias por su visita, así como el tiempo que tomo para hacernos llegar su calificación. Lo invitamos a que regrese pronto a esta su casa para atenderle como lo merece.
Atte. Alma Pacheco.
Gracias por su visita, así como el tiempo que tomo para hacernos llegar su calificación. Le invitamos a que regrese pronto a esta su casa para atenderle como lo merece.
Staff is super friendly and the food is great!! Property is clean and comfortable
Elias
Stayed 1 night in Feb 2022
Response from Alma Pacheco. on 14 Feb 2022
Thank you for your visit, as well as your kind comment. We invite you to return soon to this your home to serve you as you deserve.
Sincerely. Alma Pacheco.
Excellent place, very spacious rooms and excellent service.
Alejandro
Stayed 2 nights in Dec 2021
Response from Alma Pacheco. on 29 Dec 2021
Dear Alejandro,
Thank you for visiting him, as well as the time it took to send us his comment. We invite you to return to his house soon to serve him as he deserves.
Sincerely; Alma Pacheco.
10/10 Excellent
JUAN PABLO
Business traveller
19 Dec 2021
Liked: Cleanliness, staff & service, room comfort
Excelent option
Nice stay
JUAN PABLO
Stayed 2 nights in Dec 2021
Response from Alma Pacheco. on 20 Dec 2021
Dear Juan Pablo,
Thank you for your visit, as well as your comment. We invite you to return soon to this your home to assist you as you deserve.
Sincerely
4/10 Poor
Verified traveller
Business traveller
15 Dec 2021
Liked: Cleanliness
Tiene oportunidades para mejorar.
Por razones ajenas al hotel no había luz por lo que no había elevadores disponibles y solo una luz encendía en la habitación. No había enchufes de pared que funcionaran tampoco. El staff no hizo mucho por ayudar u ofrecer opciones ante la situación.
No había agua caliente en la regadera por la mañana.
Verified traveller
Stayed 1 night in Dec 2021
Response from Alma Pacheco. on 16 Dec 2021
Gracias por su visita, así como el tiempo que tomo para hacernos llegar sus comentarios, mismos por los que le ofrezco una disculpa, y le pido nos de la oportunidad de tenerle nuevamente esta esta su casa y poder compensar con un descuento del 25% en su estancia.
Quedo a sus ordenes.
Hotel céntrico, en zonas seguras, limpio y ejecutivo.
Ariosto
Stayed 3 nights in Nov 2021
Response from Alma Pacheco. on 28 Nov 2021
Gracias por su visita, así como el tiempo que tomo para hacernos llegar sus comentarios.
Lo invitamos a que regrese pronto a esta su casa para atenderle como lo merece.
Atte. Alma Pacheco.
10/10 Excellent
Luis Felipe
25 Nov 2021
Luis Felipe
Stayed 1 night in Nov 2021
Response from Alma Pacheco. on 27 Nov 2021
Estimado Luis Fernando,
Gracias por su visita, así como el tiempo que tomo para brindarnos esta calificación. La invitamos a que regrese pronto a esta su casa para atenderle como lo merece.
Estimada Paulina,
Gracias por su visita, así como el tiempo que tomo para darnos una calificación. La invitamos a que regrese pronto a esta su casa para atenderle como lo merece.
The property is placed nicely from where we need to be for most of our trip. We will be coming back next time for longer and will consider this property again.
James
Stayed 7 nights in Oct 2021
Response from Alma Pacheco. on 16 Oct 2021
Dear Mr. James,
Thank you for your visit, as well as the time you took to send us your comments. We will be happy to have you back in your home to serve you as you deserve.
Sincerely; Alma Pacheco
Very good experience, only the amenities, coffee and water bottles supply could be better.
Alejandro
Stayed 2 nights in Sep 2021
Response from Alma Pacheco. on 2 Oct 2021
Thank you for your visit, as well as the comment that you send me. I would like to indicate if you refer to the quality or quantity of these products. We invite you to return to this home soon to serve you as you deserve.
Beds were good, slept well. I did have to change rooms because there was a leak in the shower and it was going through the floor in the room and after changing rooms it seems the other room had the same issue. Stains and the carpet wet on the side where the shower wall is located. Maybe when they did their renovations something g happened, something that needs to be looked into before mayor damages happen.
Diana
Stayed 2 nights in Sep 2021
Response from Alma Pacheco. on 2 Oct 2021
hank you for your visit, as well as the comment that you send me, which we are forwarding immediately to solve it as soon as possible, and prevent it from being presented again. We invite you to return to this home soon to serve you as she deserves.