Reception

Reviews of City Express Junior by Marriott Guadalajara Periférico Sur

3 out of 5
City Express Junior by Marriott Guadalajara Periférico Sur
Anillo Periférico Sur 5964, Col. Artesanos, Tlaquepaque, JAL

Reviews

7.4

Good

Rating 10 - Excellent. 266 out of 903 reviews" "
Rating 8 - Good. 286 out of 903 reviews" "
Rating 6 - Okay. 183 out of 903 reviews" "
Rating 4 - Poor. 84 out of 903 reviews" "
Rating 2 - Terrible. 84 out of 903 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive, but clean. Comfy bed with decent linens. All in all, exactly what I wanted and expected!
Stayed 1 night in Apr 2024
Response from Gerencia on 13 Apr 2024
Estimada Elise:A nombre de todo el staff le agradecemos por tan favorable puntuación, ha sido un placer poder atenderleEsperamos verlo pronto en esta su casa City Express Junior by Marriott Guadalajara Periférico Sur

6/10 Okay

Debra

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Gerencia on 21 Mar 2024
Estimada Debra,A nombre de todo el staff le agradecemos por tan favorable puntuación, ha sido un placer poder atenderleEsperamos verlo pronto en esta su casa City Express Junior by Marriott Guadalajara Periferico Sur

2/10 Terrible

Julio

Stayed 1 night in Feb 2024
Response from Gerencia on 21 Mar 2024
Estimado Julio,A nombre de todo el staff que labora en esta institución le agradecemos por el tiempo tomado para compartirnos su más reciente experiencia.Lamentamos mucho el incidente que haya tenido en nuestro hotel, nos gustaría saber mas acerca de su estancia para poder accionar y poder dar un servicio de calidad con mucho gusto tomaremos en cuenta sus comentarios para mejorar esas áreas de oportunidad que tenemosEsperamos verlo pronto en esta su casa City Express Junior by Marriott Guadalajara Periferico Sur

10/10 Excellent

Jose, Winston Salem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glad it had room service. Very convenient to our situation.
Stayed 1 night in Jan 2024
Response from Gerencia on 31 Jan 2024
Estimado José,A nombre de todo el quipo de City Express Junior, queremos agradecerle el tiempo tomado para darnos esa puntuación, es un placer para nosotros tenerlo como huesped.Esperamos que pronto esté con nosotos de nuevo.Saludos cordiales.

4/10 Poor

Daniel

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Shuttle service only runs from 6 am, facilities needs some maintenance.
Stayed 1 night in Jan 2024
Response from Gerencia on 12 Jan 2024
Estimado Daniel,A nombre de todo el staff que labora en esta institución le agradecemos por el tiempo tomado para compartirnos su más reciente experiencia.Lamento mucho que no tuviéramos disponible la transportación las 24 hrs. en nuestro hotel, con mucho gusto tomaremos en cuenta sus comentarios para mejorar esas áreas de oportunidad que tenemos.Esperamos verlo pronto en esta su casa City Express Junior by Marriott Guadalajara Periferico Sur

10/10 Excellent

MIGUEL, Santa Cruz

Liked: Cleanliness, staff & service, property conditions & facilities
Small and cheap option for an emergency or if you’re connecting
Stayed 1 night in Jan 2024
Response from Gerencia on 8 Jan 2024
Estimado Miguel:A nombre de todo el staff le agradecemos por tan favorable puntuación, ha sido un placer poder atenderleEsperamos verlo pronto en esta su casa City Express Junior by Marriott Guadalajara Periférico Sur

2/10 Terrible

Leticia

Stayed 1 night in Dec 2023
Response from Gerencia on 8 Jan 2024
Estimada Leticia:A nombre de todo el staff que labora en esta institución le agradecemos por el tiempo tomado para compartirnos su puntuación en su más reciente experiencia.Nos gustaría que nos compartiera sus comentarios para retroalimentación y mejorar esas áreas de oportunidad y poder hacer de su siguiente viaje una experiencia memorable. Esperamos verlo pronto en esta su casa City Express Junior by Marriott Guadalajara Periferico Sur

8/10 Good

Edmundo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Buen café y habitación limpia
Stayed 1 night in Nov 2023
Response from Gerencia on 22 Nov 2023
Estimado Edmundo:A nombre de todo el staff le agradecemos por tan favorable puntuación, ha sido un placer poder atenderleEsperamos verlo pronto en esta su casa City Express Junior by Marriott Guadalajara Periférico Sur

6/10 Okay

Antonio

Liked: Cleanliness, staff & service
Shower no good very small
Stayed 1 night in Oct 2023
Response from Gerencia on 20 Oct 2023
Estimado:A nombre de todo el staff que labora en esta institución le agradecemos por el tiempo tomado para compartirnos su más reciente experiencia.Con mucho gusto tomaremos en cuenta sus comentarios para hacer de su siguiente viaje una experiencia memorable

8/10 Good

Ramon

Liked: Cleanliness, staff & service
I had a quiet night and it was easy to check in. Also, Iike the free ride to the airport. The breakfast could use a little improvement even though it's free. I think some cereal and wheat bread could make a difference.
Stayed 1 night in Aug 2023

10/10 Excellent

DAVID DE LA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very good
Stayed 1 night in Aug 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Amenities
Staff was very polite and helpful. They did great in accommodating us to taking us to an surrounding
Stayed 3 nights in Aug 2023

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t get the room they refused to get me the room I was told that they don’t do business with Expedia you just took my money I want my money back terrible service
Stayed 1 night in Jul 2023

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Jul 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
comment
Everything was OK, Breakfast, Friendly Staff Location, Cleaning! just the smell inside the room. I think something was wrong with sewer.
Stayed 3 nights in Jun 2023

10/10 Excellent

Bárbara

Liked: Staff & service, amenities, property conditions & facilities
Todo perfecto
Stayed 4 nights in Mar 2023
Response from Gerencia General on 4 Apr 2023
Muchas gracias Barbara por compartirnos tu experiencia, es un gusto saber que tu estancia fue agradable, esperamos verte pronto de vuelta.

10/10 Excellent

Claudia

Stayed 1 night in Feb 2023
Response from Gerencia on 6 Nov 2023
Estimada Claudia:A nombre de todo el staff le agradecemos por tan favorable puntuación, ha sido un placer poder atenderle.Esperamos verlo pronto en esta su casa City Express Junior by Marriott Guadalajara Periférico Sur

6/10 Okay

Felipe

6/10 Okay

Anita E.

Stayed 1 night in Dec 2022

8/10 Good

ILDEFONSO, COMMERCE

Liked: Cleanliness, staff & service
It is a good place for a short stay.
Stayed 1 night in Nov 2022
Response from Gerencia General on 17 Nov 2022
Muchas gracias Idelfonso, fue un guste tenerte encasa, nos complace saber que tu estancia fue placentera, esperamos verte pronto nuevamente.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Gerencia General on 14 Nov 2022
Muchas gracias Karla por elegir hospedarte con nosotros, fue un placer tenerte en casa. Te invitamos a volver en tu próxima visita a la Ciudad de Guadalajara.

10/10 Excellent

Samuel

Stayed 1 night in Oct 2022

10/10 Excellent

Jorge

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Buena ubicación, cerca del aeropuerto y relativamente cerca del centro de Guadalajara, estuvimos muy contentos con el servicio. Muchas Gracias
Stayed 3 nights in Aug 2022
Response from Gerencia General on 10 Sept 2022
Muchas gracias Jorge por compartirnos tu experiencia, es un gusto saber que tu estancia fue placentera, por lo que te invitamos a volver pronto en tu proxima visita a Guadalajara.

10/10 Excellent

Dianna

Stayed 1 night in Jul 2022

8/10 Good

Marsella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is small but worth it if you're just looking for a place to stay. Place is very clean and smell good. The staff are friendly and helpful.
Stayed 2 nights in Jun 2022
Response from General Manager on 27 Jun 2022
Thank you Marcela for staying at City Express Junior Guadalajara, we are glad to know that your stay was pleasant. We hope to see you again soon.

10/10 Excellent

FRANCISCO JAVIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Gerencia General on 13 Jun 2022
Muchas gracias por hospedarte con nosotros Francisco, es un gusto para todo el equipo saber que tu estancia fue placentera, es por ello que te invitamos a volver próximamente.

8/10 Good

Jorge, Querétaro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mejor organizacion en el comedor cuando el hotel esta lleno.
Stayed 1 night in May 2022
Response from Gerencia General on 13 Jun 2022
Muchas gracias Jorge por elegir City Express Junior Guadalajara como tu opción de hospedaje, sera un gusto volver a verte de vuelta.

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Ada yareli Anguiano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gray place to stay, close to the airport, excellent price
Stayed 1 night in Apr 2022
Response from General Manager on 8 Apr 2022
Thank you for staying with us, it was a pleasure to welcome you home, we look forward to seeing you soon

10/10 Excellent

FRANCISCO JAVIER

Stayed 1 night in Apr 2022
Response from Gerencia General on 5 Apr 2022
Muchas gracias por sus comentarios Sr. Francisco, es un gusto saber que su estancia fue totalmente placentera, esperamos verlo pronto nuevamente.

8/10 Good

salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Amador

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice clean room....breakfast ok....water dispenser bad.....vending machines mostly empty.....only 1 bottle of water for 2 guests.????
Stayed 1 night in Dec 2021
Response from Gustavo, General Manager on 8 Dec 2021
Thank you Amador for staying at City Express Junior Guadalajara, it was a pleasure to have you at home; We will review the details mentioned with the corresponding areas. We hope to see you again soon.

10/10 Excellent

Rachel

Stayed 1 night in Nov 2021
Response from Gerencia General on 16 Nov 2021
Muchas gracias por haber elegido City Express Junior, fue un gusto tenerla en casa Sr. Rachel. La esperamos pronto de vuelta.

2/10 Terrible

alvaro

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Gerencia General on 28 Jun 2021
Muchas gracias por su visita, es un gusto saber que su estancia fue placentera, esperamos poder verlo nuevamente en el hotel.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Ample Parking Though I didn't use it, Secure with Gate necessary to enter. Did not have Hair Dryer and sufficient Pillows
Stayed 2 nights in Apr 2021
Response from General Manager on 26 Apr 2021
Thank you very much for staying at City Express Junior, we will take your comments into account in order to improve. We hope to see you soon.

6/10 Okay

Valentin

Liked: Cleanliness, staff & service
Disliked: Room comfort
Blah just overnight hotel
Stayed 1 night in Mar 2021
Response from General Manager on 22 Mar 2021
Thank you very much for your visit Mr. Valentin, I am sorry to hear that your stay was not totally to your liking, we hope on your next visit to be able to change your perception. We hope to see you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quieteness
Very quiet place to draw out noise
Stayed 1 night in Dec 2020
Response from Gerencia General on 1 Jan 2021
Thank you very much for your visit, it is a pleasure to know that your stay was pleasant, we hope to see you again soon

8/10 Good

Rodolfo

Stayed 4 nights in Aug 2020
Response from Gerencia General on 8 Sept 2020
Buenas tardes Sr. Rodolfo, agradecemos que nos haya elegido como su opción de hospedaje, nos pondremos en contacto si gusta con usted para ver que fue lo que no le gusto en la estancia y corregirlo a la brevedad. Esperamos verlo pronto.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend the night. And really close to the airport
Stayed 1 night in Feb 2020
Response from Gerente General on 27 Feb 2020
Gracias por dejarnos sus amables comentarios nuestro principal objetivo es brindarle la mejor atención y servicio a nuestros huéspedes.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Gerente General on 26 Feb 2020
Agradecemos el tiempo de dejarnos su reseña esperamos poder servirle nuevamente en su próxima visita a la ciudad

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from Gerente General on 24 Feb 2020
Gracias por dejarnos sus reseña y esperamos servirle nuevamente.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Gerente General on 11 Feb 2020
Gracias por dejarnos su amable reseña, esperamos poder servirle nuevamente en esta su casa.

8/10 Good

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Gerente General on 6 Jan 2020
Gracias por dejar su calificación vuelva pronto.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Small crowded room. Room didn’t have an iron, I called front desk and they said I had to go get the iron from the front desk cause those are the rules. I went to get the iron down to the front desk and I had to leave my identification and once I returned the iron they would return identification.
Stayed 2 nights in Aug 2019
Response from Gerente General on 6 Jan 2020
Thank you for leaving us your comments and we are sorry for what happened, for the type of hotel we are, we must request an iron and ironing donkey at reception and identification is requested to know that person requests the same service iron that does not have any additional cost, so As we can also provide a hair dryer with the same conditions, we hope to assist you on your next visit and again thanks for your comments.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Gerente General on 30 Oct 2019
Gracias por dejarnos su reseña esperamos poder servirle en su próxima visita a la ciudad.

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
do to flight cancelation hotel did not refund or cancel nor chanche my date so i lost the rent never again
Stayed 1 night in Oct 2019

8/10 Good

Norma, California

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and close to airport. Friendly staff and cleanliness.
Stayed 1 night in Sep 2019
Response from Gerente General on 11 Oct 2019
Sus comentarios son muy importantes para nosotros Srita. Norma, agradecemos el tiempo que se toman en dejarnos su opinión, esperamos recibirla muy pronto y brindarle el mejor servicio que supere sus expectativas de viaje.

10/10 Excellent

Marin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the Kindest, was a hood experience.
Stayed 1 night in Sep 2019
Response from Gerente General on 5 Sept 2019
Thank you for your kind comments. We hope to see you again soon in our hotel, it will be a pleasure to assist you again.

8/10 Good

Susana

Liked: Cleanliness, property conditions & facilities, room comfort
Good place bad food
comfortable stay with wifi and free breakfast. Also close to the airport about 15 min drive. Free breakfast included chilaquiles, frijoles, bread, cereal and fruit in buffet style. The room service line took several calls before I was finally able to order my dinner. Otherwise it was good place for an affordable stay.
Stayed 1 night in Sep 2019
Response from Gerente General on 5 Sept 2019
Hello Miss Susana, your comments are very kind, we appreciate the time it took to leave your review, that allows us to know how pleasant your experience was and that on your next visit we can exceed your travel expectations, we wait for you soon back at the hotel.