Deluxe Loft Suite
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Reviews of The Alley Hotel

4 out of 5
The Alley Hotel
Layragka 3, Argostoli, Kefalonia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 33 out of 52 reviews" "
Rating 8 - Good. 14 out of 52 reviews" "
Rating 6 - Okay. 2 out of 52 reviews" "
Rating 4 - Poor. 1 out of 52 reviews" "
Rating 2 - Terrible. 2 out of 52 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Farihah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time celebrating our anniversary in Kefalonia. The staff were super friendly and attentive, with some fantastic recommendations and created an itinerary for us! (Beaches near Zola Village, The Olive Lounge by the castle to name a few). The room was perfect and very clean. Would highly recommend a stay here for anyone wanting to base themselves in the heart of the island :)
Stayed 5 nights in Oct 2023

10/10 Excellent

NICK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AAA+ hotel in Argostoli, Kefalonia
The team at The Alley Hotel were AAA+. From beach to restaurant recommendations and anything in between they were there to accomodate. AAA+ for the breakfast and the location of the hotel in Argostoli. After the beach you parked the car and were in 5-10 walking distance to a countless restaurants. The room was extremely spacious with a huge open shower. The on site gym had ever modern amenity needed for a complete workout. AA+ for beach towels every day. The bed and pillows could been more comfortable as I prefer a softer mattress but I HIGHLY recommend this hotel
Stayed 16 nights in Sep 2023

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at The Alley Hotel - the deluxe loft suite had plenty of room, appeared to be recently renovated, and also included a clean veranda with outdoor seating and a lovely view of the marina. The staff at the hotel were all so incredibly friendly, polite and helpful - including the reception team, cleaners and restaurant staff - and were more than happy to recommend things to do during our stay. The location is really convenient - just a few steps from the main square in Argostoli, as well as the marina-front. Breakfast was included in the price and featured an assortment of Greek specialities alongside classic breakfast items. Upon check-in, we were told that we each had a welcome drink, which was a nice surprise! We also found out that the hotel loaned beach towels to its guests, at no extra cost. Some extra special thank yous are due: To Dora, who worked tirelessly to make sure we were happy with our breakfast in the morning and drinks in the evening. To the resident chef, who (upon learning that we were vegetarian) took it upon herself to prepare some extra special breakfast options for us each day of our stay. And to the reception staff, who called the car hire company on our behalf after another driver scraped the front of our car overnight while it was left in a free public car park. The hospitality we received at The Alley was outstanding, and based on this alone we would absolutely recommend it to anyone looking to stay in Argostoli.
Stayed 7 nights in Aug 2023

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel 1/2 block off the waterfront. Stayed twice at beginning and end of trip. Ask for a room on the top floor- beautiful! Great breakfast and wonderful, helpful staff. Would definitely choose to stay again if we are ever in the region.!
Stayed 1 night in Jul 2023
Response from Best Regards, The Alley Boutique Hotel & Spa Team on 18 Jul 2023
Dear guest, We are glad you enjoyed your stay. We are more than happy to have you back.

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my partner stayed here for nearly a week and we were both very happy with our beautiful room. It was a central hotel which was located by the dock-near by to every amenity that you could need-staff were super friendly at all times and the breakfast was wonderful 😃 I would definitely stay here again !
Stayed 4 nights in May 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 4 nights in Sep 2022
Response from Lilia on 26 Sept 2022
Dear Graham,Thank you so much for taking the time to leave us this amazing review.We are really happy you had an excellent stay at the Alley and we hope to have you here again, maybe in a future stay in Kefalonia.Kind Regards,

8/10 Good

Daniel

Stayed 1 night in Jul 2022
Response from Lilia on 26 Sept 2022
Dear Daniel,Thank you for taking the time to leave this positive feedback, we really appreciate it.You gave us the motivation to improve ourselves.Thank you .Kind Regards

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Helen

Stayed 2 nights in Jun 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 5 nights in Sep 2021

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern, only issue was tenets above. Dragging chairs and noisy.
Stayed 7 nights in Sep 2021

10/10 Excellent

Shanti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good overall
Great location in Argostoli, good breakfast, large rooms, bathroom decor in the corner suite we stayed in was a bit dated. But the shining star is the service we received from the lovely Lilia on reception who was so helpful with all our queries! Would return on the basis of that alone, though would probably try one of the loft suites next time.
Stayed 4 nights in Sep 2021

10/10 Excellent

Peggy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Aug 2021

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern hotel , excellent in many respects
Breakfast room
Stayed 1 night in Jun 2021
Response from Tety on 7 Jun 2021
Thank you dear Malcolm We are looking forward to see you again sometime at the Alley.

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay! The hotel was in a great location and the staff friendly and helpful. We stayed five nights and can’t wait to come back.
Stayed 7 nights in Sep 2020
Response from Tety Kalafati on 19 Oct 2020
Thank you Ravi , this is so kind of you . We are looking forward for your comeback ,have a lovely winter !

10/10 Excellent

Martina, United Kingdom

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Excellent hotel The only issue I had was the breakfast wasn’t that good, the lady does the service wasn’t that good I ordered greek coffee instead of sugar they add salt Which I was disappointed I told the lady but she just ignore me and keep cleaning the tables
Stayed 1 night in Sep 2020
Response from Tety Kalafati on 19 Oct 2020
Dear Martina We are so sorry for your unlucky experience with the salted coffee . I assume the staff didn't understand you due to unsufficient knowldge of the English Language . However we will do our best to correct such incidents in the future .

8/10 Good

Ioanna

Travelled with group
Liked: Cleanliness, property conditions & facilities
Argostoli trip
I couldn’t get the air conditioning to work and tried calling the front desk, but there is no one to answer the phone at night. It was very hot and difficult to sleep.
Stayed 1 night in Aug 2020
Response from Tety Kalafati on 19 Oct 2020
Dear Ioanna , I am sorry for your bad experience with the airconditioning . Indeed there was no staff after midnight , only for emergencies . Due to Covid 19 we had to adjust our staff needs. However we hope to see you in one of your future trips . We promise a better stay and a cooler sleep .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect !
We travelled to Kefelonia the week before Easter and picked the hotel completely out of the blue and it was fantastic, lovely room and decor was amazing (loved it) only one negative why supply a kettle with no cups or spoons to make a drink ? They were busy laying new stones in street outside and can imagine it is going to look very nice. also a perfect position for main square with lots of restaurants and the front with more restaurants and bars .
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights for work
Very clean and comfortable and staff very polite, pleasant and helpful.
Stayed 2 nights in Feb 2019
Response from Tety Kalafati on 20 Feb 2019
Thank you so much! We look forward into having you back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019
Response from Lilia Rossiou/ Reservations on 20 Feb 2019
Thank you for the 10! Hopefully we will see you again in one of our hotels!

10/10 Excellent

Alexandru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great services.
Stayed 3 nights in Jan 2019
Response from Lefteris / Reservations Department on 20 Feb 2019
Thank you dear Alexandru !

8/10 Good

Nathan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2018

2/10 Terrible

Daniel, France

Disliked: Staff & service, property conditions & facilities, room comfort
When we checked in I’ve discovered that they switched the room I ordered which was with a balcony with partial sea view and a king sized bed to a room with a tiny window to a construction site and a queen sized bed. When I asked to switch to the room I’ve ordered the receptionist told me that there’re no other rooms and that’s the only option she can provide at this time with no offer of any compensation. She only told us that she could cancel the reservation and we’ll need to find a new hotel at 7 PM which is not a practical option. We stayed the night in the room which also had a really annoying green emergency light running all night and of course when we find out about it, the reception was already closed. Worst service we had ever.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Town Hotel
Everything we needed. Close to main square and good choice of restaurants. Costa Costa beach was recommended by the receptionist and is a short bus ride away in Lassi. Lassi can be reached on foot (approx. 2km). Compass bar located on the corner overlooking quay is very good also serving coffee. Would also recommend Captains Table for food, a short wall to towards the ferry. Staff very accommodating.
Stayed 7 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
INCREDIBLE HOTEL!
I have a Gluten and Lactose intolerance and a nut allergy and the staff were so helpful as they asked me what food I wanted to eat and they went out and bought it for me and I didn’t pay a dime for the inconvenience. The staff were always happy to help and show you the best places for daily excursions. I could not ask for a better hotel than this!
Stayed 5 nights in Jun 2018

2/10 Terrible

jiffy7, Seattle

Disliked: Staff & service
Nice hotel but hostile management
I had booked a delux suite months in advance with a water view as a splurge. When I checked in, my room was not available but they didn’t tell me this. I discovered it when my room did not the king bed or the marina view I’d prepaid for. When I went downstairs to inquire about it, I was initially told my the staff they’d downgraded my room because the rate I'd pay for was “too good of deal.” Then they told me they’d overbooked the hotel and my options were stay in my room or cancel all together. I opted to stay because my room was nice but I inquired about a refund to account for the difference in room rates. The receptionist told me tomorrow I could speak with the management. She stressed I could not move to my prebooked room during my stay due to other bookings. The next morning, I was told the manager was not available but the receptionist apologized for the night priors events explaining a previous guest was sick and extended his stay occupying my room. Management refused to refund the difference of room rates and became quite nasty. I involved Expedia who also struggled in dealing with them. The staff were very hostile and for the rest of my stay, I was uncomfortable. I tried to book another hotel but the island had limited availability. Sad. The hotel is actually very nice but the manager particularly ruined my stay and made it my worst guest experience to date across the globe. Book elsewhere. There are other nice, modern hotels with rain showers.
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2018

10/10 Excellent

alexandra, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff. Very nive hotel, located near the shops and restaurants, nice area.
Stayed 7 nights in Apr 2018

10/10 Excellent

Francesco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gentilezza e disponibilità del personale
Stayed 6 nights in Jul 2023
Response from Best Regards, The Alley Boutique Hotel & Spa Team on 18 Jul 2023
Thank you very much for your honest review! Always glad to have you back

10/10 Excellent

Andrea da R

Stayed 1 night in Jul 2022

10/10 Excellent

AGOSTINO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura al centro della città a pochi passi dal centro. Ambiente accogliente e pulito. Personale della reception molto accogliente e simpatico.
Stayed 5 nights in Jul 2022

8/10 Good

Alessandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale molto gentile e ottima pulizia
Stayed 7 nights in Aug 2021

10/10 Excellent

Manoela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Davide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bene
Camera Standard. Grande nuova, pulita. Come già detto da altre recensioni non è il massimo la vista sullo scheletro di cemento armato. La posizione è comoda vicinissima al centro ed ai locali (ovviamente non in posizione tranquilla nè romantica). Il parcheggio si trova sul lungomare poco avanti. La colazione è di qualità. Si vede però la mancanza di attenzione in tante pecche funzionali e di buon senso, come se ciascuno facesse il suo orticello ma mancasse un mante nell'organizzazione
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Vittorio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posizione strategica
Posizione fantastica, a due passi dal centro di Argostoli. Cordialità del personale e colazione varia e abbondante.
Stayed 3 nights in May 2019
Response from ALLEY BOUTIQUE HOTEL & SPA on 29 May 2019
Thank you Mr. Martinelli!!We hope to see you again on a future trip!!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Kein versprochener Wein Zimmer nicht wie auf den bildern Ungemütlich aber sauber
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super lage! die personal sind sehr freundlich und nett.
Stayed 4 nights in Apr 2019

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alla scoperta di Cefalonia.
Ottima esperienza, personale molto gentile e disponibile. Struttura moderna e posizionata a pochi passi dal centro e dal lungomare. Ottima la pulizia e colazione molto buona.
Stayed 3 nights in Apr 2019
Response from Lilia on 18 Apr 2019
Grazie per le buone parole! Speriamo di riavervi nel nostro hotel.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto perfetto!!!! Un saluto in particolare a Lilia sempre gentile e disponibile
Stayed 3 nights in Apr 2019
Response from Lilia on 1 May 2019
Grazie a voi! Sempre solari e gentili.Speriamo di rivederci Un caro saluto anche da me!.

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019

8/10 Good

VASILEIOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Καθαρο,ανετο ησυχο, παρα πολυ ωραιο. Η κοπελα στη ρεσεψιόν πολυ φιλοξενη και εξυπηρετικη. Ενιωσα σαν στο σπιτι μου.
Stayed 2 nights in Feb 2019
Response from Τετη Καλαφάτη on 20 Feb 2019
Σας ευχαριστούμε για τα καλά σας λόγια! Ελπίζουμε να σας ξαναδούμε σύντομα σε ένα από τα επόμενα ταξιδια !

10/10 Excellent

Ioannis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpfull staff and good breakfast
Stayed 1 night in Dec 2018
Response from Tety Kalafati on 20 Feb 2019
Thank you dear Ioannis ! Best Regards

8/10 Good

Andreas, Brandenburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Stadthotel in zentraler Lage ,alles gut erreichbar, schöne Strände in ca. 10 Minuten mit dem Auto zu erreichen. Sollen jedoch mehr deutsche Urlauber kommen sollen, müssten jedoch wenigstens 1bis2 deutsche TV Programme, von etwa 800, zu empfangen sein.
Stayed 4 nights in Oct 2018

8/10 Good

Ola

Liked: Property conditions & facilities, room comfort
Rent, snyggt, modernt men inte speciellt.
Hotellet är bra men inte speciellt. Det är rent, snyggt, modernt och nybyggt men lämnar en ganska oberörd. Vi bådde våra 5 första dagar under semestern på ett litet botique hotel med helt fantastiskt personlig service men samtidigt kanske de är orättvist att jämföra The Alley med detta.
Stayed 5 nights in Jul 2018