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Reviews of Castello City Hotel

4 out of 5
Castello City Hotel
62 Martyron 1, Avenue, Heraklion, Crete Island

Reviews

7.8

Good

Rating 10 - Excellent. 134 out of 437 reviews" "
Rating 8 - Good. 166 out of 437 reviews" "
Rating 6 - Okay. 89 out of 437 reviews" "
Rating 4 - Poor. 31 out of 437 reviews" "
Rating 2 - Terrible. 17 out of 437 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maribel, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. Giorgos, front desk/concierge, was super professional and knowledgeable. The dinner server girls at the 5th floor restaurant were really nice and attentive. I highly recommend this hotel.
Stayed 3 nights in May 2024

8/10 Good

Johanna

Stayed 1 night in Oct 2023
Response from Reservations Dept. on 13 Nov 2023
Dear Guest,It has been an honor to accommodate you as a guest at our property. On behalf of the staff and the ownership, we would like to offer our sincere appreciation and gratitude for your support in choosing our hotel. We sincerely hope to welcome you again. Kind regards,

10/10 Excellent

Satish W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay, very well located and a good value for money. Very friendly staff. Keep it up.
Stayed 4 nights in Oct 2023
Response from Reservations Dept. on 13 Nov 2023
Dear Guest,It has been an honor to accommodate you as a guest at our property. On behalf of the staff and the ownership, we would like to offer our sincere appreciation and gratitude for your support in choosing our hotel. We sincerely hope to welcome you again. Kind regards,

8/10 Good

Nicolas

Stayed 1 night in Oct 2023
Response from Reservations Dept. on 13 Nov 2023
Dear Guest,It has been an honor to accommodate you as a guest at our property. On behalf of the staff and the ownership, we would like to offer our sincere appreciation and gratitude for your support in choosing our hotel. We sincerely hope to welcome you again. Kind regards,

10/10 Excellent

Elise

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from Reservations Dept. on 4 Oct 2023
Dear Guest,We hope you enjoyed your recent stay with us at Castello City Hotel.Please take a moment to leave a review. In this way, you inform us of the level of service you received and give other travelers a better picture of their stay at our property.Thank you again for choosing Castello City Hotel and we hope to see you again soon.Yours sincerely,Castello City Hotel

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fine hotel for the price. Close to everything.
Stayed 4 nights in Aug 2023
Response from Reservations Dept. on 4 Oct 2023
Dear Guest,We hope you enjoyed your recent stay with us at Castello City Hotel.Please take a moment to leave a review. In this way, you inform us of the level of service you received and give other travelers a better picture of their stay at our property.Thank you again for choosing Castello City Hotel and we hope to see you again soon.Yours sincerely,Castello City Hotel

8/10 Good

Henry J

Stayed 1 night in Aug 2023
Response from Reservations Dept. on 4 Oct 2023
Dear Guest,We hope you enjoyed your recent stay with us at Castello City Hotel.Please take a moment to leave a review. In this way, you inform us of the level of service you received and give other travelers a better picture of their stay at our property.Thank you again for choosing Castello City Hotel and we hope to see you again soon.Yours sincerely,Castello City Hotel

4/10 Poor

Matt

Stayed 2 nights in Jul 2023

4/10 Poor

Judy

Business traveller
Liked: Cleanliness
Bummers
I enjoyed the breakfast. After that it was downhill. There was an extremely noisy party going on of 50 teenagers plus another of 25 young adults. Slamming doors, loud laughter in the halls. Knocks on my door, pounding on the walls… They were on all floors. Bed is not good Shower floods. But mostly… I asked three different people if I could keep excess luggage in their storage until my return on Friday from Rhodes and I was told that both Linda and I could do it with no problem. Yet, after packing for the four days in Rhodes carefully in other cases, I was told by the clerk at the desk that 5am morning of departure,I could not. Why was t I told before? Earlier? It was terribly upsetting having to completely repack moments befor getting into my cab.
Stayed 5 nights in Mar 2023

8/10 Good

Assaf

Liked: Cleanliness, staff & service
It's ok - it's nothing fancy, not so comfortable
It was ok for one night stay. The place feels shabbier in reality than on the pictures. The lobby had a strange odor and the bed was rather a small double bed (1.40m) and the room smaller than expected. Nevertheless, it was ok for one night stay, good location, 24 hours reception, good breakfast (much better than what we've expected), and quite clean. We paid a very good price so it was a very good value for money for this stay.
Stayed 1 night in Feb 2023

10/10 Excellent

Yani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient as it is located on the heart of the town. Staff were friendly & helpful. Price is very reasonable & the food are excellent.
Stayed 4 nights in Jan 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Borislava

Stayed 1 night in Jun 2022

4/10 Poor

Tiffany

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2022

6/10 Okay

Thomas, Kempten

Stayed 3 nights in Oct 2021

2/10 Terrible

Loukas

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible cleanliness
Stayed 5 nights in Oct 2021
Response from Andreas Fotakis, Hotel Manager on 12 Oct 2021
Dear Guests, we wish that we knew this information on time to be able to offer you a solution. This is the reason why the reception is operating 24 hours, to resolve all your issues. There is a solution for everything. Thank you for your stay

6/10 Okay

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
The hotel is nice and cleanut pretty noisy and the beds are low quality, the mattress is too old and the bed is noisy
Stayed 1 night in Oct 2021
Response from Andreas Fotakis, Hotel Manager on 6 Oct 2021
Dear Guests, we appreciate the fact that you to wrote this review, we wish that we knew this information on time to be able to offer you a solution. This is the reason why the reception is operating 24 hours, to resolve all your issues. There is a solution for everything. Thank you for your stay

8/10 Good

Parsooramen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Andreas Fotakis, Hotel Manager on 1 Oct 2021
Dear Guests, We appreciate your review, our goal is to satisfy our guests. thank you for your stay. Greetings from Crete

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel, great location, friendly staff!
The hotel is very clean and we'll kept. The staff is very friendly and welcoming. Especially Rula at the front desk!!! Great views of the city in an awesome location. Walking distance from the sea!
Stayed 1 night in Sep 2021
Response from Andreas Fotakis, Hotel Manager on 21 Sept 2021
Dear Mr Nicholas, on behalf of the Castello City staff, please allow us to express our gratitude for this nice and empowering review. It is true that our goal and our pride is to have our guests satisfied. We will always search ways to improve our services and offer a nice experience to our guests. Thank you for your stay.

10/10 Excellent

Adam

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, and pretty economical. Nothing special but it does the job and the staff were very accomodating and nice.
Stayed 1 night in Sep 2021
Response from Andreas Fotakis, Hotel Manager on 17 Sept 2021
Dear Mr Adam, We appreciate your review, our goal is to satisfy our guests. thank you for your stay. Greetings from Crete

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 2 nights in Sep 2021
Response from Andreas Fotakis, Hotel Manager on 13 Sept 2021
Dear Guests, We appreciate your review, our goal is to satisfy our guests. thank you for your stay. Greetings from Crete

8/10 Good

Alon

Stayed 1 night in Sep 2021

10/10 Excellent

Kenan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Andreas Fotakis, Hotel Manager on 21 Aug 2021
Dear Guests, We appreciate your review, our goal is to satisfy our guests. thank you for your stay. Greetings from Crete

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent option!
Nice hotel just outside the Heraklion historic wall. Short walk or cab drive into the harbor area. Great staff and good value for money!
Stayed 1 night in Jul 2021
Response from Andreas Fotakis, Hotel Manager on 4 Aug 2021
Dear Mr David, we appreciate your nice words about the hotel and especially for the staff. We are always trying to offer a nice experience to our guests. Thank you for your stay. Greetings from Crete

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Andreas Fotakis, Hotel Manager on 27 Jul 2021
Dear Guests, we appreciate the fact that you were not satisfied, we wish that we knew more information on time to be able to offer you a solution. This is the reason why the reception is operating 24 hours, to resolve all your issues. There is a solution for everything. Thank you for your stay

2/10 Terrible

Anilkumar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no house keeping. No A/C
Stayed 1 night in Jul 2021
Response from Andreas Fotakis, Hotel Manager on 17 Jul 2021
Dear Guests, in our hotel we have both A/C and housekeeping. Thank you for your stay

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Castello City Hotel
For the price and comfort, this hotel was a great stay. Rooms are cozy and comfortable. The rooftop restaurant is lovely and has great views. The only negatives about the hotel are the location is not ideal if you are looking to walk into the city or the port and the parking is offsite. Other than that, lovely staff and stay for a great price.
Stayed 1 night in Jul 2021
Response from Andreas Fotakis, Hotel Manager on 6 Jul 2021
Dear Guest, Castello City Hotel is conveniently located very close to the center of the city, everything is within walking distance. People are walking 24 hours, without any problem. The stores of the center are 10 minute to the east side on foot and the beach is 15 minutes to the west. Thank you for your stay

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. In busy part of Heraklion and not the easiest location to drive to. Parking not right on site, but very friendly staff willing to help you with anything
Stayed 1 night in Jun 2021
Response from Andreas Fotakis, Hotel Manager on 7 Jun 2021
Dear Ms Kimberly, We appreciate your review, our goal is to satisfy our guests. thank you for your stay. Greetings from Crete

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff
Incredibly polite and professional staff, and well situated in Heraklion. The room floor could have been cleaner as we noticed dust and grains. Another thing to note is that you can hear much of the traffic outside so if you can’t handle noise, do consider a hotel in a quiet spot.
Stayed 2 nights in Sep 2020
Response from Andreas Fotakis, Hotel Manager on 17 Sept 2020
Dear Mr Victor, thank you very much for your nice words about our personnel. We are always attentive in the needs of our guests. We have the responsibility to keep our guests happy because we respect the fact that they honored us with their choice. Greetings from Crete

10/10 Excellent

ShyamandGopi, London

Travelled with partner
We had an amazing time ! The hotel is the perfect location to the beach and to the town as well as to the airport and to travel out to other islands! The hotel is beautiful, clean, comfortable and the staff are extremely helpful. Can’t wait to be back!!!!
Stayed 7 nights in Sep 2020
Response from Andreas Fotakis, Hotel Manager on 16 Sept 2020
Dear Shyam and Gopi, on behalf of the Castello City staff, please allow us to express our gratitude for this nice and empowering review. It is true that our goal and our pride is to have our guests satisfied. We will always search ways to improve our services and offer a nice experience to our guests. Thank you for your stay. Greetings from Crete

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Andreas Fotakis, Hotel Manager on 2 Aug 2020
Dear Guests, We appreciate your review, our goal is to satisfy our guests. thank you for your stay. Greetings from Crete

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Andreas Fotakis, Hotel Manager on 29 Dec 2019
Dear Guest, thank you very much for your review, we are always trying to meet your expectations. We would be proud to welcome you back in our hotel.

10/10 Excellent

Garry

Stayed 4 nights in Nov 2019

4/10 Poor

Verified traveller

Stayed 5 nights in Oct 2019
Response from Andreas Fotakis, Hotel Manager on 5 Nov 2019
Dear Guest, thank you for your stay

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed. Very friendly and personal staff. Terrific breakfast included in the price. The free parking included with the hotel was a little tricky - two blocks away but once we figured it out it was not a problem. Would definitely stay again.
Stayed 2 nights in Oct 2019
Response from Andreas Fotakis, Hotel Manager on 25 Oct 2019
Dear Guests, thank you for your review, our goal is to satisfy our guests.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Andreas Fotakis, Hotel Manager on 24 Oct 2019
Dear Guest, we appreciate your feedback, our goal is to offer a pleasant vacation to our guests.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not return
If you're looking for a 3 star quality hotel with cracked floors, stains on the walls and an inedible breakfast, then this is the place for you!
Stayed 2 nights in Sep 2019
Response from Andreas Fotakis, Hotel Manager on 14 Oct 2019
Dear Guest, thank you for your opinion, it is respectable like everybody else's. We have no cracked floors and if by any chance there was a stain on the wall, you could have contacted the reception to change the room. The breakfast consists of 10 different hot choices and more than 20 cold. Served in a very rich buffet, there are options for everyone in a mixture of Cretan and International Cuisine. We could have investigated the issue to your room, but since you chose to remain anonymous, we unfortunately can't.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great basic hotel with a great restaurant on the rooftop. The staff are super friendly, helpful and professional.
Stayed 4 nights in Oct 2019
Response from Andreas Fotakis, Hotel Manager on 13 Oct 2019
Dear Guest, We appreciate your review, our goal is to satisfy our guests. thank you for your stay. Greetings from Crete

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Oct 2019
Response from Andreas Fotakis, Hotel Manager on 12 Oct 2019
Dear Mr David, We appreciate your review, our goal is to satisfy our guests. thank you for your stay. Greetings from Crete

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
A beautiful, clean hotel. We left early to catch a flight, the hotel prepared us a breakfast to go.
Stayed 1 night in Sep 2019
Response from Andreas Fotakis, Hotel Manager on 29 Sept 2019
Dear Mrs Maria, on behalf of the Castello City staff, please allow us to express our gratitude for this nice and empowering review. It is true that our goal and our pride is to have our guests satisfied. We will always search ways to improve our services and offer a nice experience to our guests. Thank you for your stay. Greetings from Crete

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all friendly, helpful and just lovely people. They made my visit a treat! I loved the breakfast and dinners we had on the 5 th floor! I will definitely recommend the hotel to friends! Thank all, Jan McDonald
Stayed 4 nights in Sep 2019
Response from Andreas Fotakis, Hotel Manager on 10 Sept 2019
Dear Mr McDonald, we appreciate your kind words about the personnel and the breakfast. We never stop offering our guests top class service in order to create nice memories. Thank you for your stay, Greetings from Crete

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Castello
Late at the night we stayed, we ordered food in the hotel's restaurant. It took them over an hour to serve although the place was almost empty late at night and despite our reminders. No excuses given. No apology. No compensation. We complained at the desk but nothing happened.
Stayed 1 night in Aug 2019
Response from Andreas Fotakis, Hotel Manager on 12 Aug 2019
Dear Guest, We appreciate your review, we will look into the matter. We sincerely apologise for the inconvenience caused. Thank you for your stay. Greetings from Crete

10/10 Excellent

Kyriakos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location!
Very nice location near the center!
Stayed 1 night in Jul 2019
Response from Andreas Fotakis, Hotel Manager on 5 Aug 2019
Dear Mr Kytiakos, We appreciate your nice review, Castello City Hotel is conveniently located very close to the center of the city, everything is within walking distance. People are walking 24 hours, without any problem. The stores of the center are 10 minute to the east side on foot and the beach is 15 minutes to the west. Thank you for your stay

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent updated rooms
We loved the rooms here. We found they were roomy and modern. The showers were excellent and the bed was very comfortable. The front desk was very helpful with all of our questions. The breakfast was delicious and view from the restaurant was beautiful. It is a short walk from the city centre and about 7 euros from the Port by taxi.
Stayed 1 night in Jul 2019
Response from Andras Fotakis, Hotel Manager on 31 Jul 2019
Dear Mrs Elise we appreciate your nice words about the breakfast and the staff. We are always trying to offer a nice vacation to our guests. Thank you for your stay. Greetings from Crete

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Andreas Fotakis, Hotel Manager on 8 Jul 2019
Dear Guest, We appreciate your review, our goal is to satisfy our guests. thank you for your stay.

8/10 Good

Helen

Liked: Cleanliness, staff & service
Heraklion overnight
Amazing reception from Stavros. So helpful! Hotel was nice .. beds not very comfy. But a good stay overall
Stayed 1 night in Jun 2019
Response from Andreas Fotakis, Hotel Manager on 27 Jun 2019
Dear Mrs Helen, thank you very much for your nice words about our personnel. We are always attentive in the needs of our guests. We have the responsibility to keep our guests happy because we respect the fact that they honored us with their choice. Greetings from Crete

8/10 Good

Inge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Andreas Fotakis, Hotel Manager on 23 Jun 2019
Dear Inge, We appreciate your review, our goal is to satisfy our guests. Greetings from Crete

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2019
Response from Andreas Fotakis, Hotel Manager on 17 Jun 2019
Dear Guest, we appreciate the fact that you rated our hotel. Thank you for your stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2019
Response from Andreas Fotakis, Hotel Mnager on 7 Jun 2019
Dear Guest, We appreciate your review, our goal is to satisfy our guests. thank you for your stay

6/10 Okay

Sangeeta

Liked: Cleanliness, property conditions & facilities
Not a bad hotel. Internet not great. Breakfast was helpful and staff friendly. Beds were a little soft but otherwise ok.
Stayed 1 night in May 2019
Response from Andreas Fotakis, Hotel Manager on 28 May 2019
Dear Sangeeta, We appreciate your review, our goal is to satisfy our guests. thank you for your stay. Greetings from Crete