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Reviews of The Ben Mhor

3 out of 5
The Ben Mhor
53-57 High Street, Grantown-on-Spey, Scotland

Reviews

6.8
Rating 10 - Excellent. 15 out of 87 reviews" "
Rating 8 - Good. 32 out of 87 reviews" "
Rating 6 - Okay. 21 out of 87 reviews" "
Rating 4 - Poor. 12 out of 87 reviews" "
Rating 2 - Terrible. 7 out of 87 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Graeme

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haste ye back
Always a pleasure coming back here. Once the lockdown is over I’ll be looking forward to the breakfasts they do. Friendly and welcoming
Stayed 2 nights in Dec 2020

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Benmhor Hotel
Very comfortable and clean good food and drink. Excellent staff very pleasant have booked again for next year
Stayed 4 nights in Aug 2020

4/10 Poor

Alan

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
on Arrival there was no one at reception and after waiting 5 mins I had to call the hotel for some one to assist with check in, when staff did arrive they didn’t have our reservation and only when I showed them my email from hotels.com did they accept we had reserved a room, given room on top floor, 3 floors with no lift in the hotel, the room was described as deluxe but was very small and there was no heating on either that night or in the morning, they did leave a small plug in heater which kept cutting out and the shower took 5 mins to heat up.
Stayed 1 night in Jan 2020
Response from Cheshta on 15 Jan 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly budget stay
Undergoing redecoration can't complain about a budget overnight stay in a clean comfortable room with a great shower.
Stayed 1 night in Dec 2019
Response from Ammy on 8 Dec 2019
We appreciate your feedback. Hope to welcome you soon :) Regards, Ammy.

8/10 Good

Andrew, Peterhead

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Warm, clean, great bar and good food. Vegan and vegetarian menus a nice surprise.
Stayed 1 night in Nov 2019
Response from Ammy on 22 Nov 2019
Thanks for taking out your valuable time to rate us, Andrew! We will work even harder to make your stay a memorable one :) Regards, Ammy.

4/10 Poor

Verified traveller

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
The young man Ryan behind the desk was lovely and helpful. The older gentlemen made us feel like we were a burden and he didn’t want us there. Very unfriendly unlike anywhere else we have stayed. To be fair to him he was also rude to people at the bar so at least he was consistent. The property is under a slow renovation which itself is fine, however if you have vacant rooms (they did) why put us in a 1970 room at the back of the hotel. Did not walk barefoot on the carpet and used soap in the bathroom. We were only here for 1 night so it was ok. Friends were in a refurbished room and said it wasn’t great.
Stayed 1 night in Oct 2019
Response from Ammy on 22 Nov 2019
Sorry for the discommode. We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff friendly. Room and linen clean. Fabric of halls and rooms tired.
Stayed 1 night in Oct 2019
Response from Ammy on 22 Nov 2019
Hey, Thanks for making our day by your charming words. Glad you liked our services. Regards, Ammy.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Handy central location. Car park at rear. Staff very friendly and helpful. |Building old but bedroom and en-suite comfortable and functional.
Stayed 3 nights in Sep 2019
Response from Ammy on 22 Nov 2019
Great to hear this. Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
The hotel is still in a construction phase. Some rooms are good and some are in need of upgrading. Restaurant and food are good. But a lack of staffing does not help they tried their best.
Stayed 5 nights in Sep 2019

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
Poor service levels.
Hotel is not what we expected of a hotel that has just been recently refurbished. Rooms ok but housekeeping leaves a lot to be desired. Towels not changed in 4 days and no refills of tea and milk, had to ask for milk still waiting for towels to be changed! Breakfast ok but had to ask for orange juice and hot water refills daily as no one is taking responsibility of the breakfast service. Seems to be a lack of staff as owner seems to be jack of all trades and master of none 😟. Unfortunately will not be returning.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff. Great selection of whiskey in the bar
Stayed 1 night in Aug 2019

6/10 Okay

Isabel

Liked: Cleanliness, staff & service
Mixed bag
Great location, slightly tired and the descriptions are a bit misleading - it’s an old fashioned hotel and you shouldn’t expect a Premier Inn. But the bathroom and bed were clean and it was well worth the £58 we paid. The bar was in need of some serious cheering up but the food was good value. So bit of a mixed review but would certainly use again if stopping over for a night in that part of the world.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
A bit old, needs to be completely refurnished. The room was to hot.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was very old and not cleaned well. Things didn't work.. Had to keep going into the pub to find the receptionist!! Not great, wouldn't recommend.
Stayed 1 night in Jul 2019

4/10 Poor

E

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Tired needs renovating
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Needs work
Tired hotel with paper-thin walls. "King-size" bed booked was two singles shoved together with a gap.
Stayed 1 night in Jul 2019

2/10 Terrible

Angela

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid to save disappointment.
Hotel is run down was not impressed with lad at reception then meet with the cleaners room door open on way to room it was disgusting, every thing dumped on the floor.Then on to room was not Hovered and bits from last guest's and was just a mess decorating and cupboards from the 70s and bathroom with bits not painted. Bed collapsed half way through the night when my husband got up for toilet. Over all not a pleasant place to stay and would recommend you give it a miss and avoid disappointment.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing!!!!
Very poor. Hotel past it’s best and very poorly staffed.Dusappointing
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Didn't stay, first room carpet was absolutely filthy, hadn't been hoovered. Got an upgrade after complaining and that room was the same so we left and booked in to another hotel.
Stayed 4 nights in Jun 2019

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
It was a lovely stay hall and stair carpets seen better times but they were refurbishing slowly, what had been done was lovely
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & helpful staffs , car park available, Good breakfast, Hotel location is fine
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with partner
Asked for double room given room for single use but double bed put in. Only 1 cup for coffee. Quilt did not fit bed. Too small. Light bulb fused. Avoid room 11
Stayed 1 night in May 2019

6/10 Okay

Graham

Stayed 1 night in Apr 2019

6/10 Okay

Gerard

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place in the heart of grantown. Great stay for 1 night for good price
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The breakfast was excellent and we also had an excellent evening meal. The décor is a bit dated in the rooms
Stayed 1 night in Mar 2019

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The receptionist was very friendly and polite and the information pack provided in the room was very helpful.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great staff and brilliant breakfast....
Attentive friendly staff and great breakfast, unfortunately our room was a bit shabby.....possibly mid-upgrade!
Stayed 1 night in Jan 2019

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location and friendly staff
We had no heat in the first room and they were kind enough to move us to another room. A little better but alas still a bit cold and only a thin converter to keep us warm.
Stayed 1 night in Dec 2018

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent and food was very good.No complaints about anything.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2018

10/10 Excellent

Kenny, Baldwyn, MS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was an older building being used as an hotel. The breakfasts were excellent. Rooms were very comfortable and the staff was very nice.
Stayed 2 nights in Nov 2018

8/10 Good

Rob, Abingdon

Liked: Cleanliness, staff & service, room comfort
Lovely staff, nice and clean room although there was a bit noisy traffic.
Stayed 11 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Bed was comfy and breakfasts very good. Room needed a bit of TLC though.
Stayed 4 nights in Oct 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and a good price
I stopped here halfway through a hike from Aviemore to Aberlour. I don't usually bother leaving reviews but this really is a lovely hotel - comfortable, helpful staff, chatty locals in the bar and a very nice breakfast made to order.
Stayed 1 night in Jun 2018

8/10 Good

Cairngorms

Liked: Room comfort
Stayed 1 night in Oct 2018

6/10 Okay

SUSAN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old but okay
Hotel is old and needs updating. It was very central for us visiting family in the area.
Stayed 3 nights in Sep 2018

8/10 Good

Eric, Paisley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover
Nice dinner ! Breakfast was great, staff are really pleasant , I like the relaxed vibe of the hotel,
Stayed 1 night in Sep 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming
Great place to stay, value for money and a quality breakfast cooked to order. The owner went out her way to accommodate the change to our booking and also helped out when my wife became ill prior to checking out and although another room wasn’t available, she extended the checkout time to allow my wife to recover from a nasty migraine. This isn’t the first time I’ve stayed here, and I’m glad to say we will most definitely be back. I hope that they reopen the restaurant again soon also.
Stayed 2 nights in Sep 2018

8/10 Good

Moira

Pleasant stay
Nice quiet lodgings. Breakfast was also good. Fair value for price.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good full english breakfast nice clean room friendly staff no complaints.
Stayed 4 nights in Aug 2018

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend
Staff friendly,rooms clean and food excellent especially breakfast
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Just a one night stopover but would be a good place to explore Grantown from. Super convenient for shops etc. Floorboards a bit creaky but all clean and tidy. Friendly staff. Breakfast very good.
Stayed 1 night in Jun 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, central hotel for touring the area
A warm welcome and lovely room, staff very nice and helpful. However, issues with the availability of food caused lengthy waits (although breakfast was better than dinner), but once served the food we had there was delicious. Perhaps the limited staff prevented smoother running of things? The hotel and associated bar were very well located on the main street, and plenty parking round the back. Would stay there again.
Stayed 2 nights in May 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, room comfort
A work in progress
Overall, we enjoyed our stay. The hotel is a bit tired, but they are working on upgrades. The location in town is excellent, a short walk to the best restaurants. The town itself has a great selection of very good food, putting to lie all the grief heaped on Scottish food. We'd stay there again.
Stayed 6 nights in May 2018