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Reviews of Comfort Inn Grand Rapids Airport

2.5 out of 5
Comfort Inn Grand Rapids Airport
4155 28th St SE, Grand Rapids, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 412 out of 1001 reviews" "
Rating 8 - Good. 313 out of 1001 reviews" "
Rating 6 - Okay. 133 out of 1001 reviews" "
Rating 4 - Poor. 66 out of 1001 reviews" "
Rating 2 - Terrible. 77 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jellean L

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property could use some updates, but its clean.
Stayed 2 nights in May 2024

8/10 Good

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was great, the room was clean, the staff was friendly.
Stayed 2 nights in May 2024

10/10 Excellent

Ernest

Travelled with pets, Travelled with partner
Shower handle was hard to turn & shower knob wouldn’t push down.
Stayed 1 night in May 2024

6/10 Okay

Don

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024

6/10 Okay

Ashley

Liked: Cleanliness, staff & service
Well I thought it had said there was a pool but there’s not oh well not to bad tho I guesd
Stayed 1 night in May 2024

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Checkin was fast and easy.
Stayed 1 night in May 2024

10/10 Excellent

Susan

Business traveller
By far the nicest ‘budget’ stay I’ve ever experienced.
Stayed 1 night in May 2024

4/10 Poor

Uber

Liked: Cleanliness
Disliked: Staff & service
Customer service needs serious attention.
Stayed 1 night in May 2024

10/10 Excellent

Sandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has obviously changed hands since i stayed there about 5 years ago. It is dated......but is still very quiet clean, and friendly. VERY AFFORDABLE.
Stayed 3 nights in May 2024

8/10 Good

Jodi

Travelled with family
Liked: Cleanliness, staff & service
Not enough parking
Stayed 2 nights in May 2024

8/10 Good

Liesl

Liked: Cleanliness, staff & service, property conditions & facilities
It was a long long walk to one elevator. The water was shut off because of a leak. Repair trucks blocked parking and walkways and the side door was propped open with a sign which made it diffucult to open.
Stayed 2 nights in May 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
very clean
Stayed 1 night in Apr 2024

10/10 Excellent

hasnaine2000

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 1 night in May 2024

6/10 Okay

Debbie

Travelled with partner
The bed was comfortable. Not the cleanest and very outdated.
Stayed 1 night in May 2024

2/10 Terrible

Kristin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful experience. Whole building smells musty. We walked into our room and were greet3d by bugs all over thr insife of our window. Had to kill bugs all.night. qent and bought fisinfectant because we couldnt get refund. Will never be back here.
Stayed 1 night in Apr 2024

2/10 Terrible

Graham

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The guy at the front desk was clearly drunk and kept pushing his cookies on us. The room was tiny and stank and very noisy. I expect to get my money back because nobody should have to deal with this. $200 for that crappy hotel room. Stay far away from this hotel. There’s plenty of other hotels on this street, choose one of those.
Stayed 1 night in Apr 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 1 night. Free bottled water and cookies. Breakfast was low quality but hey it’s complimentary. Coffee machine pretty outdated. Got the job done overall!
Stayed 1 night in Apr 2024

6/10 Okay

Sarah

Travelled with family
Disliked: Amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024

8/10 Good

Tim

Stayed 1 night in Apr 2024

2/10 Terrible

Ross

Travelled with family
Disliked: Amenities, property conditions & facilities
We booked this hotel because of the “free” airport shuttle. The shuttle in fact is not free if you have an early flight. (Before 7am) it costs $10. I guess I was ok with that. Except for the when we got to the lobby and paid for our shuttle, the clerk said he could find the keys to the van. After 15 minutes of really just standing around he told us to get an Uber. Which cost 14$ plus tip. I asked for a refund of the room as they didn’t live up to their end of the bargain. He told me to call after 9 am for a manager. When I called. The manager dismissed my complaint and said because I wanted the shuttle before 7 am that I was out of luck. Even though the policy was that I had to pay and it was still available. (Which I did). I was kind in the phone. Never raised my voice, but continued to make my case. In the end, the manager hung up on me. I am extremely dissatisfied and disappointed. Do not stay here. There are better options.
Stayed 1 night in Apr 2024

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Much better options nearby
Stayed 1 night in Apr 2024

4/10 Poor

Karlie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Burn holes in sheets and curtains, shuttle service is unreliable going to and from airport.
Stayed 1 night in Apr 2024

4/10 Poor

Hannah

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stains on chair and carpet; musty smell in the room
Stayed 1 night in Apr 2024

8/10 Good

Jodi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I was very pleased. It’s not a top notch hotel because the style and furniture is a little outdated but it is well worth its price. Friendly staff, clean room and bathrooms.
Stayed 2 nights in Apr 2024

8/10 Good

Vanessa, Waterford

Travelled with family
Liked: Cleanliness, staff & service
Property is in desperate need of updating. Insulation/sound proofinv between rooms is non-existent, but felt it was a good value. Ideal location and terrific dining options!
Stayed 2 nights in Apr 2024

10/10 Excellent

Peggy

Stayed 1 night in Apr 2024

10/10 Excellent

JaLyaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Carolyn, Myakka City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of options for eating and convenient to the airport
Stayed 1 night in Mar 2024

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a king room with pull out couch… loved having two bathrooms and two tvs… gave us some privacy from kids and they had fun too
Stayed 2 nights in Mar 2024

8/10 Good

Jennifer, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
It was a convenient place to stay - they booked cars for me because the shuttle wasn’t running - but there was a lot of uncertainty about what would happen in the morning for my early flight.
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Latrisha

Stayed 1 night in Mar 2024

8/10 Good

Lilli

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing worked in the room, tv, refrigerator, microwave, nothing worked. Tried to call front desk and always got a busy signal. Won't stay here again. We only spent one night to fly out in the morning.
Stayed 1 night in Mar 2024

2/10 Terrible

Noah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Stacy, Lakewood

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, only $8 to park while I'm out of town, and only $10 total for my party to take the airport shuttle outside of normal operating hours of 7am to 10pm. Hot breakfast with large selection of food choices.
Stayed 1 night in Mar 2024

6/10 Okay

Steve

Travelled with family
Liked: Cleanliness, staff & service
Nice stay. Loved the park and ride to airport. Friendly staff.
Stayed 1 night in Feb 2024

8/10 Good

Carmen, East Elmhurst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i like most is that it was quiet. There was no noice. I slept well. The bed was comfortable. The staff was very accommodating. I got a complimentary ride to the airport. I would book this hotel again in the future.
Stayed 4 nights in Mar 2024

4/10 Poor

Dave

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The locks on the doors where broken, slimy dirty bathroom floors upon arrive, smelled horrible, just overall grosse and would not recommend. Window screens busted out and laying on the ground in parking lot.
Stayed 2 nights in Feb 2024

8/10 Good

Kathleen

Liked: Amenities, property conditions & facilities
Staff was very helpful and accommodating, allowing me to check in early. Shuttle service is available but to use it earlier than 7am required a fee.
Stayed 3 nights in Feb 2024

8/10 Good

miguel

Liked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Daniel

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Feb 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE HOTEL NO POOL
Chicken bones in the room and they charged my family multiple charges even though we did not stay. And still deny giving us receipts
Stayed 3 nights in Feb 2024

6/10 Okay

Jeffrey

Business traveller
Liked: Cleanliness, staff & service
The staff were sufficiently friendly. I never received room service... Maybe that's not standard anymore? The young woman working the dining area at breakfast kept the place immaculate. Excellent work. The room was rather poorly lit, which was not great. The bed was comfortable, and overall it felt pretty clean. The doors block out ZERO hallway sound, and there were some noisy guests in the hallway a couple times around the time I went to bed.
Stayed 3 nights in Feb 2024

10/10 Excellent

Diane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

Nancy

Stayed 4 nights in Feb 2024

8/10 Good

Michael, Onekama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception was very good but I was surprised that she was unable to incude my Choice accounts number into the system so I would get credit for this stay. The hotel was very clean and the breakfast lady did a good job. Part of the back parking lot was rough and had water puddles on it.
Stayed 1 night in Feb 2024

10/10 Excellent

JOHN

Stayed 1 night in Feb 2024

8/10 Good

Woojin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Airport.
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was the best price for a safe, clean, decent place, with a decent breakfast, on a main road with great access by car to both the airport and to Grand Rapids city.
Stayed 1 night in Feb 2024