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Reviews of Americas Best Value Inn Grand Forks

2 out of 5
Americas Best Value Inn Grand Forks
1000 N 42nd St, Grand Forks, ND

Reviews

6.6
Rating 10 - Excellent. 157 out of 1000 reviews" "
Rating 8 - Good. 311 out of 1000 reviews" "
Rating 6 - Okay. 259 out of 1000 reviews" "
Rating 4 - Poor. 135 out of 1000 reviews" "
Rating 2 - Terrible. 138 out of 1000 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Oneil

Disliked: Property conditions & facilities
People hanging outside drinking beer in parking lot
Stayed 1 night in Apr 2024
Response from Christina Manager on 9 Apr 2024
Thank you for your feedback. We do tend to have more working class guest that stay with us which is probably what you witnessed during your stay with us. We will take your comments seriously and make changes where appropriate. I hope that you will keep us in mind for your future travels. We would like to impress you.

10/10 Excellent

Dupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's affordable and comfortable.
Stayed 1 night in Apr 2024
Response from Christina Manager on 9 Apr 2024
Thank you for your feedback on the hotel. I am glad that your stay with us was a good one. We will take your comments to the appropriate teams. I hope you keep us in mind for you future travels.

2/10 Terrible

Bryan

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had a really bad smell. The fridge was unplugged and had a different bad smell. When we plugged the fridge in it had a loud noise when the compressor came on that was loud enough to interfere with our sleep. The beds were very uncomfortable and old. The bathroom had another bad musky smell to it. Our bath tub would drain slowly when taking a shower so you are standing in a few inches of water. Good water pressure though
Stayed 2 nights in Apr 2024
Response from Guest Relations on 10 Apr 2024
Dear Bryan,I'm sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any unpleasant odor or noise disturbances during your visit. These matters are very important to us and will be discussed internally so that we can make improvements where necessary. Please consider coming back to join us again soon.

4/10 Poor

Reena

Disliked: Cleanliness, property conditions & facilities
Not very clean not up to ABVI standards felt a bit sketchy and unsafe
Stayed 2 nights in Apr 2024
Response from Christina Manager on 6 Apr 2024
Dear Reena;Thank you for your feedback. I'm sorry your stay was not as expected. I will take your comments to our staff and make changes in house as permitted. We hope to make changes and upgrades where able. We hope that you would consider us when traveling again we would like another chance to impress you.

4/10 Poor

Kyla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were excellent! I would not stay here again though. The room stank really bad - old cigarettes and like the toilet wasn't flushed or something. The shower was clogged and i was ankle deep in water by the time i was finished and the bathroom fan was covered in dust. There was noticeable grime and dirt in the edges of the wall too - as though it wasn't vacuumed properly
Stayed 1 night in Mar 2024
Response from Guest Relations on 3 Apr 2024
Dear Kyla,While our friendly team members left a positive impression on you, we're sorry to hear about any upkeep and cleanliness concerns during your visit, as these matters are very important to us. Our housekeeping and maintenance teams will be sure to look into your comments further and make improvements where necessary. Please consider giving us another chance in the future.

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Comfortable Property. Priced right, and decent location..
Stayed 1 night in Jan 2024
Response from Christina Manager on 19 Mar 2024
we appriciate your feedback. We are glad that the property and location were the highlight of your stay. We will take your comments seriously. The comments will be discussed in house and any upgrades or fixes will be considered. Please keep us in mind for any of your travel needs in the future. We look forward to impressing you more next time. Thank you

4/10 Poor

Leona

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not enough parking spaces. The motel needs a bad renovation. Paint coming off the walls. Coffee pot didn't work. Everything in the room was old, even the heater/ac unit. Could not charge 2 things in one outlet. Was glad we didn't spend that much time there. I don't like giving bad reviews, but it needs some attention..
Stayed 1 night in Mar 2024
Response from Christina Manager on 5 Mar 2024
Dear Leona, I'm sorry to hear that your travels were not as expected. I thank you for your feedback. This being said we will take your comments to my owner and we will make updates and fixes internally. I would like to extend our apologizes and hope that you keep us in mind for your future travels. We hope to impress you with our changes.

4/10 Poor

Ailine

Travelled with partner
Poor
Stayed 1 night in Mar 2024
Response from Christina Manager on 5 Mar 2024
Dear Ailine,We thank you for your feedback on the hotel. We will discuss your comments in internally and update and fix as needed. I hope that you keep us in mind for your future travels. We would like another chance to impress you.

2/10 Terrible

August

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
For a non-smoking, no pet facility, the stench of cigarettes and stale urine was a not appreciated.
Stayed 1 night in Feb 2024
Response from management on 25 Feb 2024
I'm sorry your stay with us was not as it should have been. We will take your feedback and discuss it in house and make upgrades and fixes as needed. We are a pet friendly hotel. I will take your comments to the housekeeping department. We hope that you will give us another chance to make your travel needs comfortable and to relaxing.

10/10 Excellent

Ulysses

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from management on 25 Feb 2024
Thank you for your feed back. We hope that you visit again for your travel needs in the future.

6/10 Okay

Prabh

Liked: Staff & service
Curtains and Blankets torn.Smelly rooms
Stayed 1 night in Oct 2023
Response from management on 25 Feb 2024
We appreciate you feedback. We take our guest comfort seriously. We will take your feedback and discuss this in house. We make upgrades and fix things as needed. We will also talk to our staff about your comments. Again I hope your give us another chance to exceed your expectations.

6/10 Okay

Hillary

Stayed 1 night in Jan 2024
Response from management on 25 Feb 2024
We appreciate you feedback. We take our guest comfort seriously. We will take your feedback and discuss this in house. We make upgrades and fix things as needed. We will also talk to our staff about your complaint.

6/10 Okay

Gina

Double charged for the room
I got the room through Hotels.com and the notel charged me for the room also.
Stayed 1 night in Dec 2023
Response from Smiley Thakker. on 28 Dec 2023
Hi Gina, I would like to apologize for our honest mistake. That was corrected right away. Sorry about that.Thanks for staying with us. See you in near future.

10/10 Excellent

Allison

Stayed 1 night in Dec 2023
Response from Smiley Thakker. on 28 Dec 2023
Dear Allison, we are glad that you had enjoyed your stay with us. Thanks for your feedback. Hope to see you in near future.

4/10 Poor

Debora

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Granted this was for one night but staff had blank stares when you addressed a problem, bathroom faucet dripped, light bulb blinked and coffee pot leaked. Front desk staff didnt care.
Stayed 1 night in Dec 2023
Response from Guest Relations on 17 Dec 2023
Dear Debora,We're sorry to hear that you didn't have a good time with us. Please accept our apologies for any issues with our amenities and we'll be sure to have our maintenance team look into your feedback further. In addition, we apologize for any service concerns and we'll discuss your feedback internally. Please consider giving us another chance soon; we know that we can impress you.

8/10 Good

walter

Stayed 2 nights in Dec 2023
Response from Smiley Thakker. on 28 Dec 2023
Dear Walter, we are glad that you had enjoyed your stay with us. Thanks for staying with us. Hope to se you in near future.

6/10 Okay

Michael

Business traveller
Disliked: Amenities
It's okay Shady looking people staying here
Stayed 1 night in Dec 2023
Response from Smiley Thakker. on 28 Dec 2023
Dear Michael, we are lower economy brand hotel and we have lots of often construction worker or other types of workers stay with us. I am sorry that you felt Shady looking people. I hope you would understand. Thanks for staying with us. Hope you would give us another chance in near future. Thanks for staying with us.

2/10 Terrible

Kenneth

Business traveller
You walk in and are greeted by drunks in the lobby. The hotel smells. The walls in the room are dirty. The towels are stained (brown), it really felt and looked unclean! Worst hotel I’ve been in!
Stayed 1 night in Dec 2023
Response from Guest Relations on 8 Dec 2023
Dear Kenneth,What you have described in your review deeply troubles us. Please accept our sincere apologies for the issues with our accommodations and the actions of other guests. Rest assured, we will immediately discuss these concerns with the relevant teams to make positive improvements. We wish you well and hope you have safe travels in the future.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias
Stayed 2 nights in Nov 2023
Response from Smiley Thakker. on 28 Dec 2023
Dear Victor, we are glad that you had enjoyed your stay with us. Thanks for staying with us. Hope to se you in near future.

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities
the bed broke the first time i tried to sit on it
Stayed 1 night in Nov 2023
Response from Smiley Thakker. on 28 Dec 2023
Dear Lawrence, we are glad that you had enjoyed your stay with us. I would like to apologize for bed issue. Thanks for staying with us. Hope to see you in near future.

2/10 Terrible

Pat

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like cat urine and dust was half an inch thick on the lamp shades, etc.. We went to the front desk and left immediately after canceling and requesting a refund to the credit card.
Stayed 2 nights in Nov 2023
Response from Smiley Thakker. on 21 Nov 2023
Dear Pat, I would like to apologize for the issues in your room. Thanks for your feedback. It will help us to improve our quality. I hope you would give us another chance to serve you better in the near future.

4/10 Poor

cheryl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Smiley Thakker. on 21 Nov 2023
Dear Pat, I would like to apologize for the issues in your room. Thanks for your feedback. It will help us to improve our quality. I hope you would give us another chance to serve you better in the near future.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Smiley Thakker. on 21 Nov 2023
Dear guest, we are glad that you had enjoyed your stay with us. Thanks for your feedback. Hope to see you in near future.

6/10 Okay

william

Disliked: Staff & service, property conditions & facilities
Went to visit my son in college and my review is influenced by how happy I was with him and his surroundings. This hotel is looked down on by many who attend the UND campus, but I booked it anyway and was glad I did. It was more affordable and acceptable. A no frills option that for the most part did what I needed it to do for 3 days. Toilets need to flush with more force, rooms need more light, but free breakfast was acceptable. Exterior raises more questions than necessary! Acceptable at $99/night. Thanks!
Stayed 2 nights in Oct 2023
Response from Guest Relations on 5 Nov 2023
We appreciate you taking the time to reach out, and it's unfortunate to hear about the experience you described. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed promptly as we jump into action to rectify the issues you've mentioned and give our rooms the extra attention they need. Additionally, we never intend to leave any billing concerns unresolved and encourage you to contact us offline if you need to discuss this matter further. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday with a better visit.

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water in bathtub and sink drain very slowly.
Stayed 1 night in Oct 2023
Response from Smiley Thakker. on 28 Dec 2023
Dear Lawrence, we are glad that you had enjoyed your stay with us. Thanks for letting us know about the drain issue. Thanks for staying with us. Hope to see you in near future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The worst place to stay in Grand Forks
Was the worst experience I've ever had with a hotel. We booked a 2 night stay for family weekend at UND to spend time with my daughter. The smell inside the building and room was absolutely horrible and it was a smell of human urine, the room was dirty the bathroom had the smell of mold. Everything about this hotel was dirty and way below standards, i wouldn't let a dog sleep in that place let alone a person. My credit card wasn't supposed to be charged until check in and it was charged at 8am, 10 minutes after I received a call stating that they needed to change my room do to a issue in the building regarding a foul smell. When i got to the hotel at 9:30pm i asked why my card was charged and the answer was to guarantee i got a room. So i asked why was a deposit charge the day i booked the room if that wasn't going to guarantee me a room and the desk worker had no reason as to why. I was apparently given a refund but that has not shown up on my account as of yet.
Stayed 2 nights in Oct 2023
Response from Chris Johnson on 21 Nov 2023
Dear guest, I would like to apologize for the issues in your room. Thanks for your feedback. It will help us to improve our quality. I hope you would give us another chance to serve you better in the near future.

2/10 Terrible

Deenah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Stay Here
We did not stay. Your hotel smells like urine from animals! It was terrible.
Stayed 3 nights in Oct 2023
Response from Guest Relations on 3 Nov 2023
Dear Deenah,Cleanliness is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping team will work to address any unpleasant odor you may have experienced. Thank you, and we hope you will give us another chance soon.

6/10 Okay

Kelly

Liked: Staff & service
front desk clerk was very nice, he even gave recomendations where to go. Not very many places do that anymore
Stayed 1 night in Oct 2023
Response from Smiley Thakker. on 28 Dec 2023
Dear Kelly, we are glad that you had enjoyed your stay with us. Thanks for staying with us. Hope to see you in near future.

2/10 Terrible

Walter

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I won’t be back.
Stayed 3 nights in Oct 2023
Response from Guest Relations on 8 Nov 2023
Dear Walter,We regret that you didn't have the comfortable, relaxing stay we are known for. If there was anything, in particular, we could've done to improve your time with us, please don't hesitate to let us know, as we constantly work hard to enhance our guest experience. Down the line, we hope you consider returning and giving us another chance to change your perceptions.

6/10 Okay

Katlyn

Stayed 1 night in Oct 2023
Response from Smiley Thakker. on 28 Dec 2023
Dear Katlyn, we are glad that you had enjoyed your stay with us. Thanks for staying with us. Hope to see you in near future.

10/10 Excellent

Jarrod

Stayed 1 night in Oct 2023
Response from Smiley Thakker. on 28 Dec 2023
Dear Jarrod, we are glad that you had enjoyed your stay with us. Thanks for staying with us. Hope to see you in near future.

6/10 Okay

Terrence

Paid Expedia but hotel double charged my card now have to deal with that fraud.
Stayed 2 nights in Jun 2023
Response from Smiley Thakker. on 28 Dec 2023
Dear Terrence, we are glad that you had enjoyed your stay with us. I would like to apologize for the credit card issue. It was an honest mistake by us and it was corrected right away. Thanks for staying with us. Hope to see you in near future.

2/10 Terrible

Dean

Disliked: Cleanliness, staff & service, property conditions & facilities
We didn't stay Dirty bad smell bad area. Didn't feel safe. Lost our 76.00 went to a clean hotel
Stayed 1 night in Oct 2023
Response from General Manager on 28 Oct 2023
Dear Dean,It's deeply disappointing that you chose not to stay with us, and we apologize that you didn't feel safe. This does not reflect our values, so rest assured we will diligently work to improve our accommodations. If you have any additional questions regarding your bill, please reach out to us at your earliest convenience. Please be well, and we hope you have pleasant travels.

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is run down, smelled bad and was dirty and loud. Another guest asked the front desk if it was safe there
Stayed 1 night in Oct 2023
Response from Guest Relations on 28 Oct 2023
Dear Timothy,It is upsetting to hear your perception of our property. Nevertheless, we value all feedback we receive and every opportunity to improve our accommodations and service. Our team will seize this opportunity to take a step in the right direction in hopes of you giving us another try in the future.

2/10 Terrible

Ray

Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled like urine and cigarette smoke. We requested our money back, (which they granted) and we stayed elsewhere.
Stayed 1 night in Oct 2023
Response from General Manager on 28 Oct 2023
Dear Ray,It saddens us that our accommodations fell short of your expectations. This does not reflect our standards and will be discussed with our team. That said, we were happy to refund your money, and we hope you'll consider giving us another chance down the road.

4/10 Poor

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mike Johnson on 21 Nov 2023
Dear Christopher, I would like to apologize for the issues in your room. Thanks for your feedback. It will help us to improve our quality. I hope you would give us another chance to serve you better in the near future.

2/10 Terrible

Megan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It a place I’d ever recommend. Our 1st room they gave us was still full of a guests things that they said had checked out and it was cleaned but neither were correct and the second room right next door the guest had checked out but hasn’t been cleaned at all so we staid at a different hotel.
Stayed 1 night in Oct 2023
Response from Guest Relations on 25 Oct 2023
Dear Megan,Thank you so much for the review, and we're sorry to hear that you didn't have a good time with us. Please accept our apologies for any cleanliness concerns during your visit, and we'll be sure to notify our housekeeping team. Please consider coming back to join us again at some point soon; we know that we can impress you!

6/10 Okay

Branden

Business traveller
Disliked: Property conditions & facilities
People would stand infront of guest windows and smoke. When asked to go to smoking area they got upset. Room had a musky smell so window needed be cracked open.
Stayed 7 nights in Oct 2023

8/10 Good

Josefina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly employee, place was clean and easy to access. Unfortunatly some of the appliences like the hairdryer and the coffee machine was broken, they offer to replace. Good place to stay short term
Stayed 2 nights in Oct 2023

4/10 Poor

Thad

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not a good place if you are used to descent hotels. This is an old somewhat run down hotel. Hallways smelled…rooms were clean, but well worn
Stayed 1 night in Oct 2023
Response from Guest Relations on 19 Oct 2023
Dear Thad,Though we are an older building, we do our best to maintain a high level of comfort. We trust you brought your concerns to our team so we could properly address them, and we hope for another chance to impress you in the future.

6/10 Okay

Cindy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unsatisfied customer
There was dried cheese on the microwave The carpet was not vacuumed It was evident the cleaners never vacuumed by the fed side tables The tray that held the coffee and cups had dried old coffee on it Very unsanitary as far as my feelings are I will not stay there again
Stayed 1 night in Oct 2023
Response from Mike Johnson on 21 Nov 2023
Dear Cindy, I would like to apologize for the issues in your room. Thanks for your feedback. It will help us to improve our quality. I hope you would give us another chance to serve you better in the near future.

4/10 Poor

Norberto

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Chris Johnson on 21 Nov 2023
Dear Pat, I would like to apologize for the issues in your room. Thanks for your feedback. It will help us to improve our quality. I hope you would give us another chance to serve you better in the near future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Smiley Thakker. on 21 Nov 2023
Dear Guest, I would like to apologize for the issues in your room. Thanks for your feedback. It will help us to improve our quality. I hope you would give us another chance to serve you better in the near future.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Sandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Chris Johnson on 21 Nov 2023
Dear Sandra, I would like to apologize for the issues in your room. Thanks for your feedback. It will help us to improve our quality. I hope you would give us another chance to serve you better in the near future.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty floors
I walked across the floor one time on my bare feet and they looked dirtier than if I had walked across the parking lot. We kept our shoes on for the rest of our visit, except to sleep. The pillows were very small and thin. The towels in our bathroom were visibly soiled. The wifi was too slow to be usable. The clientele was very rough. Everything did seem to be in working order - the TV, the air conditioner, all lights, toilet, shower, and the door entry and locks.
Stayed 1 night in Sep 2023
Response from Mike Johnson on 21 Nov 2023
Dear Guest, I would like to apologize for the issues in your room. Thanks for your feedback. It will help us to improve our quality. I hope you would give us another chance to serve you better in the near future.

6/10 Okay

harry

Travelled with family
Disliked: Staff & service
staff took a long time to fix the problem we had
Stayed 2 nights in Sep 2023

6/10 Okay

Joseph

Liked: Cleanliness, property conditions & facilities
Everything was good except worker making me feel bad about having to come to my room because my tv/remote weren’t working.
Stayed 1 night in Sep 2023
Response from Smiley Thakker on 26 Sept 2023
Dear guest, thank you so much for your feedback. We will use your feedback to improve our services. Thank you so much for staying with us. Hope you will give us another chance to serve you better in near future.

2/10 Terrible

Nancy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from smiley thakker on 26 Sept 2023
Dear guest, thank you so much for your feedback. We will use your feedback to improve our services. Thank you so much for staying with us. Hope you will give us another chance to serve you better in near future.

10/10 Excellent

Elpidio

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jared Schmidt on 19 Sept 2023
Thank you very much for your positive review. We appreciate your patronage, we can't wait to see you again.