Desk, blackout curtains, free WiFi, bed sheets

Reviews of Rodeway Inn Flagstaff - Downtown

2 out of 5
Rodeway Inn Flagstaff - Downtown
122 West Route 66, Flagstaff, AZ

Reviews

5.0
Rating 10 - Excellent. 74 out of 1001 reviews" "
Rating 8 - Good. 178 out of 1001 reviews" "
Rating 6 - Okay. 217 out of 1001 reviews" "
Rating 4 - Poor. 237 out of 1001 reviews" "
Rating 2 - Terrible. 295 out of 1001 reviews" "

5.6/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Louis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pillows were stained so I didn’t use them, the door didn’t close/seal properly, and the parking is tight. Definitely a one and done stay.
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Louis,Thank you for sharing your feedback with us. We value your input and will address the concerns you've raised to ensure a more comfortable experience for our future guests. We appreciate your time in bringing these matters to our attention.

2/10 Terrible

Martha

Disliked: Cleanliness, staff & service, property conditions & facilities
Too noisy smelled like smoke.
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Martha,We apologize for any inconvenience caused by noise and odors during your stay. Your feedback is valuable for our continuous improvement. We recommend contacting management to address your concerns further.

2/10 Terrible

joellen

Travelled with group
It smelled terrible. I had to climb in through the window because the door handle would not open. Small cramped dilapidated quarters.
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello joellen,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We strive to provide a comfortable environment for all our guests and will address these concerns appropriately. Please contact our management team directly to discuss your experience further.

8/10 Good

Curt

Stayed 1 night in Mar 2024
Response from Manager on 17 Apr 2024
Hello Curt, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Jaime

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from dave on 19 Mar 2024
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our bed and amenities . Through guest feedback like yours we are better able to enhance guest experience; so thank you

8/10 Good

Tri

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from dave on 14 Mar 2024
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our bed and amenities . Through guest feedback like yours we are better able to enhance guest experience; so thank you

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complaints about lack of parking and no free breakfast don't make sense for an older downtown property because there's no room in the facility for a meal room, and no possibility of expanding parking in a downtown location. The downtown location is a plus, but plusses often come with tradeoffs. Many reviews complain about cleanliness and water heat/pressure, but my room was clean and the shower came on hot immediately. Yeah, the street and railroad tracks are noisy. It's a downtown location. Everything worked fine in the room except for very weak, pretty much useless, wi-fi. Management should address that. Also, the heating unit in the window isn't old but the interface makes little sense, and it's overly loud. Makes me wonder whether a better choice might have been made. Other than the problems noted the downtown location is a major plus, and makes the facility a choice to consider.
Stayed 1 night in Mar 2024
Response from mike on 14 Mar 2024
Thank you for taking the time to share. We appreciate your feedback regarding our parking and water pressure. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

4/10 Poor

Philbert

Lady charged me $25 at check in. I had two double beds. She said $10 cleaning fee and $15 charge to have 3 ppl in the room. Smh. One bed two ppl.. So 2 beds 4 ppl should be ok? She ask me how many ppl in the room. I said 3. She charges me $15 extra for 3 ppl. Smh. I'm tired and came in from the airport shuttle.I needed to sleep.i will not stay at this hotel again.
Stayed 1 night in Feb 2024
Response from mike on 15 Feb 2024
We can't thank you enough for sharing your feedback with regards to our staff and property. We hope you'll return to see how we continue to improve our service and hospitality.Reservation booked for 2 adults you where 3 adults that is why there was extra person charge. Applied and hotel fees were collected where acknowledge at check-in

4/10 Poor

Shelley

Travelled with partner
Disliked: Amenities, property conditions & facilities
my room was freezing! the heat was turned off and took all night to warm up just a little
Stayed 1 night in Feb 2024
Response from david on 7 Feb 2024
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience

2/10 Terrible

Lane

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, found a 30mg oxycodone on the floor. Bed sheets had track marks. Had booked for 2 nights didn’t even stay one. Checked out late the first night and didn’t expect a refund for the first night but did get a refund for the second night. Helpful staff, but terrible hotel.
Stayed 2 nights in Jan 2024
Response from DAVID on 30 Jan 2024
We can't thank you enough for sharing your feedback with regards to our staff and property. We hope you'll return to see how we continue to improve our service and hospitality

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small parking lot, if you drive a full size pickup and there are multiple in the lot you’ll be making 5-6 point turns. Bed and room was comfortable, would have been much better with good pillows.
Stayed 1 night in Jan 2024
Response from david on 25 Jan 2024
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and parking. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap and nice
Stayed 3 nights in Jan 2024
Response from dave on 17 Jan 2024
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our bed and amenities . Through guest feedback like yours we are better able to enhance guest experience; so thank you

6/10 Okay

James

Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from dave on 17 Jan 2024
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and parking. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 Okay

Asucena’s

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
There’s a train right across so if your a light sleeper buy head phones I loved the sound of the train but other family members didn’t, but a very good spot felt like a vegas strip around the corner and lots of little stores and everything was close by
Stayed 2 nights in Jan 2024
Response from mike on 17 Jan 2024
We can't thank you enough for sharing your feedback with regards to our staff and property. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Good

Ronald

Liked: Cleanliness, staff & service
Great location and priced appropriately
Stayed 1 night in Jan 2024
Response from mike on 10 Jan 2024
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 Okay

brittany, tucson

Stayed 1 night in Jan 2024
Response from DAVID on 30 Jan 2024
????

2/10 Terrible

Shaye

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MIKE on 10 Jan 2024
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

Finn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
I chose this hotel because it was close to the Amtrak station and I had a 5am train. They charged me close to $250 because it was Jan 1. Their details on this site are a lie. There is no microwave (40% of why I picked this place), the front desk is not 24/7, and they charge an additional $10 cleaning fee. That fee is not on this site and on their own site they charge $5 for a cleaning fee. There was hair in the bed, sink, shower, and even the door hinges. Visible dirt in the shower, door frames, and walls. The bed is uncomfortable, the heat/ac unit difficult to use and loud, and you can hear everything (even your neighbor snoring). The coffee machine was filthy and still had an old coffee packet. I would've been better off sleeping in the train station. Gross, overpriced, and deceptive.
Stayed 1 night in Jan 2024
Response from mike on 10 Jan 2024
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 Terrible

josh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MIKE on 10 Jan 2024
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

4/10 Poor

Kevin

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The location was very nice, wakable to all of the downtown. The Facility was horrible. The rooms were not clean, the towels were dirty and there was no running hot water in our room.
Stayed 1 night in Dec 2023
Response from MIKE on 10 Jan 2024
We can't thank you enough for sharing your feedback with regards to our staff and property. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Good

Rachel

Liked: Staff & service, room comfort
Location
Super close to downtown! Walk to restaurants and bars. 30 min from snowbowl
Stayed 3 nights in Dec 2023
Response from DAVE on 31 Dec 2023
Thank you for taking the time to share. We appreciate your feedback regarding our parking and pool. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Small unorganized
Stayed 2 nights in Dec 2023
Response from DAVE on 31 Dec 2023
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. I hope you will return to enjoy a memorable and exceptional experience.

4/10 Poor

Lisa

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MIKE on 31 Dec 2023
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our room. I hope you will return to enjoy a memorable and exceptional experience

10/10 Excellent

Harveer

Liked: Cleanliness, staff & service, property conditions & facilities
Teanna was very helpful. She answered me a lot of questions about the city.
Stayed 1 night in Dec 2023
Response from DAVE on 31 Dec 2023
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Parking was very limited. Nt enough Parking for the rooms they had.
Stayed 1 night in Dec 2023
Response from Manager on 25 Dec 2023
Hello Michael, Thank you for sharing your experience with us. We apologize if the parking availability did not meet your expectations. We value your feedback and will take it into consideration for future improvements.

4/10 Poor

Chance

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Water pressure extremely low. Towels and pillows lacking in comfort and quantity. The room had a weird smell. No ice, no breakfast. Not enough parking, big inconvenience. Had maid service knocking on the door a couple of times well before checkout time asking when were leaving. Our room was clean except for a few small pieces of trash. The location was the biggest draw for this stay but next time we will definitely spend a little more to stay somewhere else.
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Chance, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments on the water pressure, towels, pillows, and smell in the room, as well as the issues with ice, breakfast, parking, and maid service timing. We take these matters seriously, and we will use your feedback to improve our services. We regret that we were not able to meet your expectations on this occasion. We hope to have the opportunity to welcome you back to our hotel in the future, where we strive to provide a more enjoyable stay.

6/10 Okay

Suzanne

Liked: Staff & service
N/a
Stayed 1 night in Dec 2023
Response from MIKE on 5 Dec 2023
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and parking. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4/10 Poor

Brian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The heater did not work. It blew at full blast at 82°. We had to open all the windows just to sleep. Felt like a dehydrator.
Stayed 1 night in Dec 2023
Response from MIKE on 5 Dec 2023
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

10/10 Excellent

Brittany

Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Brittany,We appreciate your positive rating! We're delighted to hear that you enjoyed your stay with us. If you have any further comments or feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

2/10 Terrible

Phillip

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Booked online the owners charged me 30 extra bucks for booking on hotels .com and called it tax . They advertise free coffee but keep the doors locked until after 10:00 then they won't let you have any . When I finally did talk them into giving me a cup it was obvious it was days old . Having to walk 5 blocks in 15 degree weather to get coffee when they use it as a selling point made me very angry . Flagstaff is full of shady motels that saw there heyday in the 60s , this is one of them
Stayed 3 nights in Nov 2023
Response from mark on 28 Nov 2023
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Poor

Annette, Buckeye

Disliked: Cleanliness, amenities, property conditions & facilities
The first room that I was given had very dim lighting. Neither of the lamps at bedside’s was operational. The room was very dark with the poor overhead light. The desk clerk tried to convince me that it was OK. It was not OK. He gave me another room, but this one was a king bed. My original room was two double beds. I said to him concerning the king room this room is smaller than the other and only has one bed. Is there a price difference? He said the rooms were the same size and it was all the same. At that point I realize that I got what I paid for. Although the shower was dirty, the bathroom was too cold to take a shower, and there was no effort to clean my room throughout my tonight stay, I decided to not make anymore complaints about the room and to except the fact that nothing was going to change. This property is in poor condition. It’s dirty.
Stayed 2 nights in Nov 2023
Response from mark on 28 Nov 2023
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excellent

FRANCISCO

Stayed 1 night in Nov 2023
Response from Manager on 10 Dec 2023
Hello FRANCISCO,Thank you for choosing our hotel for your stay! We hope you had a wonderful experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We value your input and would love to hear from you.

6/10 Okay

kathy

Disliked: Cleanliness
just ok
just very old and out dated. beds not comfortable.
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello kathy, We appreciate your feedback and apologize for any inconvenience caused during your stay. We understand that the design of our hotel may not have met your expectations. We continually strive to improve our guest experience and have noted your comments regarding the beds. We hope to have the opportunity to welcome you back in the future for a better experience.

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s what you get for the money but even that… it was pretty bad… not very friendly either… won’t be staying there ever again
Stayed 1 night in Oct 2023
Response from MIKE on 24 Oct 2023
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

4/10 Poor

Morgan, Puyallup

Stayed 1 night in Oct 2023
Response from Manager on 12 Nov 2023
Hello Morgan,Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests. Should you have any further concerns, please don't hesitate to contact our management team.

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities
No available parking. There were double the number of room to the parking spaces. The motion light didn’t work in the upstairs hallway. We had to use the light on my cell phone to see. The hair dryer was broke. The toilet plunger broken. My days and Rodeway are past forever
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Daniel, We apologize for the inconvenience with the parking, hallway light, hair dryer, and toilet plunger. Your feedback is valuable to us and we'll address these issues with our team to ensure a better experience in the future.

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was loud during the night from the railway near by.
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Hello Edward,We apologize for any inconvenience caused by the nearby railway noise. Our team is constantly working to minimize disturbances and ensure a peaceful stay for our guests.

4/10 Poor

Denise

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It is right downtown on a corner so that is convenient if you want downtown, plenty of parking for guests. The room we stayed in was upstairs - hand rail didn't go all the way around & steps uneven, dangerous. Towels old, rough, see through; no 'Do Not Disturb' sign; stayed 2 nights no housekeeper in sight; bright light over bed, no lamps; stained sheets; asked for more towels but they didn't bring them, we had to go get them; only amenity was small bar of soap & 2 tiny bottles shampoo; shower in bath - water came from both at same time & we did use it correctly; water lukewarm; room not dusted in at least a week; washcloth from previous guest left in room. Gave them a 2* only because I stayed in one that had noxious smells and they got a 1*. One-half mile from nearest food. Trains run a lot at night but that didn't bother me as I live next to a train. Wasn't really much to like except the housekeeper I spoke to in the morning of check out was pleasant.
Stayed 2 nights in Oct 2023
Response from mike on 12 Oct 2023
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Good

Scott

Travelled with family and small children
Liked: Staff & service
The first thing you should know is that it is not fair to compare this to a modern luxury hotel, it just isnt that. What it is, is a very affordable place to sleep close to any of the multitude of outdoor activities in the area. Think of it as a home base where you can then venture out from rather than a place you will sit inside and bask in luxury. Parking is VERY tight however you will likely be able to park literally feet from your door which makes loading and unloading a breeze. Don't take your huge SUV, you'll regret it. The location is the big reason to stay here. Once parked you have so many food, shopping, and nightlife activities within easy walking distance. No need to Uber after a night of drinking. The elephant in the room is noise. It is obviously only about 80 yards from a very active railway. Its kind of an old west vibe and if your kiddos like trains thats a bonus but if you desire quiet above all else this will not be for you.
Stayed 2 nights in Oct 2023
Response from MIKE on 9 Oct 2023
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

4/10 Poor

Tricia

Travelled with group
Liked: Staff & service
My car got towed from a parking space the hotel Desk staff told me to park. They did correct the issue but it was a major inconvenience.
Response from Manager on 10 Oct 2023
Hello Tricia ,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

6/10 Okay

Michael

Business traveller
They charge an extra property tax fee. Never was asked to pay that in Flagstaff before
Stayed 1 night in Sep 2023
Response from Manager on 23 Sept 2023
Hello Michael,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our property. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 Terrible

Monika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MIKE on 13 Sept 2023
On behalf of our entire staff , I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Joshua

Liked: Cleanliness, staff & service
My thoughts
It was decent. It is a cheaper hotel. The rooms are a bit small but for solo overnight trip it served purpose.
Stayed 1 night in Sep 2023
Response from Manager on 7 Sept 2023
Hi Joshua,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Julia

Travelled with group
Worst hotel experience I’ve ever had.
Stayed 1 night in Sep 2023
Response from Manager on 6 Sept 2023
Hello Julia, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

6/10 Okay

Molly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was ok.
Basic accommodations. Motel needs upgrade and thorough cleaning.
Stayed 1 night in Aug 2023
Response from Manager on 27 Aug 2023
Hello Molly,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Overprice for conditions
Not worth the price. Very limited and tight parking. Carpet was stained and dirty. Bathroom was very small and uncomfortable. AC unit was worn and difficult to use.
Stayed 1 night in Aug 2023
Response from EMY on 23 Aug 2023
Thank you for taking the time to share. We appreciate your feedback regarding our parking and pool. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 Okay

Diann

Disliked: Cleanliness, property conditions & facilities
Suggestions
Check in person very unfriendly. Bathroom shower floor very dirty. Shower floor tiles cracked. Bedroom carpet needed to be shampooed
Stayed 4 nights in Aug 2023
Response from Manager on 21 Aug 2023
Hello Diann, I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived 39 minutes earlier before my check in time which is 3:00 pm and the staff asked me to pay 10.00 extra to be able to check in even though the room was ready. I was charged extra 9 dollars for motel fees ( water and electricity)
Stayed 1 night in Aug 2023
Response from mike on 18 Aug 2023
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and parking. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations. Our check Intime is 3pm room was not ready it hotel fees of 9 collected upon arrival there no other charges. We never charged 10 extra

10/10 Excellent

Daniel

Stayed 1 night in Aug 2023
Response from Manager on 2 Sept 2023
Hello Daniel,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Always the cheapest option within easy walking distance of the downtown. Not a spectacular place, but a great deal for your dollar. With the money you save, have another craft pint, and be a bit more generous with your tips.
Stayed 1 night in Aug 2023
Response from Manager on 14 Aug 2023
Hello David,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.