Thanks for your comments and the nice review. Hope to see you another time

Thank you very much for your nice review. We are glad you enjoyed the stay and the view

Hi, first of all, thank you for your email. Although we don't like negative reviews, we are aware that we can't always get good ones; and second, sorry for taking my time to answer, but I was trying to cool off. What you say is not true entirely. The day you left, you told me that you had no hot water on both nights. I asked you why didn't you tell me before, as when leaving, there is nothing I could do. The other guest had mentioned this the day before, I went and rebooted the boiler (when gas stops coming through from the gas supply, not our fault) it automaticaly stops). Since nobody else complained, I assumed it was OK. About the noise, again, why do you wait until c/out to tell me? If you had told me the first night, I could have spoken to them. You told me that you did not coincide with the 7 hours that we have the reception open: 10.00-14.00 and from 17.00-20.00, but you could have left a note on the reception (there is always a note pad and a pen) or sent us an email. But if you tell me all these problems when you leave... And it is not true that you send emails that we not answered. I did answer the first one, when I gave you, again, a detailed explanation about the hot water. You mentioned that you didn't know how hot the hot water (?) was in Granada... And I have copies of your and my reply. True that I didn't answer your second one, but you sent it with my reply, so please don't say that you didn't receive any answers to your emails. I am very sorry that you had a negative experience, but if you had told us during your first night, perhaps we could have solved the problems. And I am very, very sorry that you are disappointed with us. As most of our guest know, we go out of our way to make your experience with us a good one. Regards,

Thank you Kate! I needed this after the last review! Kind regards,

Thank you for your generous score!!

Thanks! :)

Thank you very much for taking your time to write the review! And we hope to have you back with us if you ever return to Granada!

Thank you very much for your kind review. After having a few complaints about our sofas, we got new ones this year, so I'm glad that you found it OK!! Kind regards,

Hi! Thanks very much for taking your time to write this nice review. We do try to make life as easy as possible for our guests and I was glad to help! Kind regards,

Thank you!

Thanks!

Thank you very much for your kind review! And I'm glad I was able to help with my advise. Kind regards,

Thank you very much for taking your time to write your review. We are happy that our recommendations were helpful. Unfortunately, there is nothing we can do about the size of the bathroom, but if you give us the number of the studio/apartment you were in, we can look into what you are saying about updating. Kind regards

Thank you so much!!

Thank you Philippa!

Hi! Thank you very much for taking your time to write a review, we really appreciate it. And thanks for appreciating our knowledge and we are happy that our advice was useful! Kind regards,

Hi, and thank you for your review. I don't understand what you mean that we are not located where advertised. We are extactly were we say that we are! From our roof terraces, you can't get a better view of the Alhambra from anywere in the Albayzin area except, perhap, the Mirador de San Nicholas. I'm sorry that we were not what you expected... Kind regards,

Hi again, There is a heater in the bathroom, which was unplugged. The heating in the room worked. But you stayed with us for two nights, why didn't you tell us this problem on the first night so we could have helped you? You saw me and didn't mention anything. Now, there is nothing I can do to solve these matters. The fan disconects itself after a few minutes of switching off the bathroom lights. As for the pipes, I already told you that you are right, there is nothing I can do about that. And the work was done in the stair case, which you could not see from your window. And it was a last minute decision from the owner of the builing. Truly sorry that you were not advised, but they tried to start making noise at 10.00, as not to bother too much our guests. A discount has been given to you to try to compensate for the inconveniences caused.

Hi! Thank you very much for your kind review! I'm happy that you appreciated the places that I sent you. And please, you must share our view with other guests!! Kind regards

Thank you! It takes us a lot of time and effort to keep it nice! :)) Kind regards,

Thank you!

Thank you for your review and we hope to have you here once again! Kind regards,

Hi! Thank you very much for taking your time to write such a nice review on our apartment with terraces! We are very glad that you enjoyed it and your stay with us. We hope to have you staying with us again some time in the future. Kind regards,

Thank you for your kind review. I will pass it on to Anas! Kind regards

Thank you very much for your review and I'm very happy that you made good use of the terraces! Kind regards

Thank you very much for your kind review. I will make sure to pass it on to the cleanning staff. Lately they were not having very good comments... And we really hope to have you back! Kind regards

Hi! Thanks for your review. We have addressed the light problem with stronger bulbs in the studios. Thanks again. Kind regards,

Hi! Thank you for your review and comments. We are looking into this matter. We have started getting complaints when a new person arrived who started taking over a maternaty leave. She is no longer here, so hopefully, things will improve. Thanks for your honesty. Kind regards

Hi! Thank you very much for your very nice review. We really appreciate it! And we hope to have the pleasure of greeting you once again at Apartamentos Alhambra! Kind regards,

Thank you!!

Hi Suzanne, Thank you for your review, and your kind words about the staff, it is very, very much appreciated!

Thank you for your valuation!

Hi! Thank you very much for taking your time to send us this nice review, it means a lot for us. We completly agree that it is a bit dificult to find us but, we are worth it!! Kind regards,