Outdoor spa tub

Reviews of Peppers Soul Surfers Paradise

5 out of 5
Peppers Soul Surfers Paradise
8 The Esplanade, Surfers Paradise, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1619 out of 2095 reviews" "
Rating 8 - Good. 333 out of 2095 reviews" "
Rating 6 - Okay. 82 out of 2095 reviews" "
Rating 4 - Poor. 36 out of 2095 reviews" "
Rating 2 - Terrible. 25 out of 2095 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

nadia

Liked: Cleanliness, property conditions & facilities
Spacious apartment
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 26 Mar 2024
Hi Nadia,Thank you for the feedback!

6/10 Okay

Aaron

A lot of water damage visible on ceilings in common areas. Holes in walls with fans blowing inside the walls. Pool chairs were absolutely rotten, dirty and worn which was surprising and disappointing for this 5 star resort. Glass/mirrors in room dirty with hand prints visible. Thick dust above fridge. All cleaning rags and mops left dirty inside washing machine from housekeeping. Great location and view. Room was ok minus concerns above.
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 26 Mar 2024
Hi Aaron,Thank you for sharing your experiences at Peppers Soul,Obviously I am disappointed to read that your stay wasn’t up to your expectation. Certainly it seems well fell far short of our usually high standards. Please be assured that I will share your feedback with the team to ensure we can provide a higher level of service to all our guests.

10/10 Excellent

Akihiko

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Team on 26 Mar 2024
Thank you for the feedback!

10/10 Excellent

Roquito Jr

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is right at the heart of Surfers Paradise. The apartment has generous living space, with fully functioning kitchen and laundry facilities. It was very comfortable. Reception and staff were helpful and courteous. We got prompt response to our requests. Breakfast at Hyde restaurant was fantastic, we could not ask for a better one. The wait staff were fantastic.
Stayed 9 nights in Mar 2024
Response from Guest Service Team on 26 Mar 2024
Hi Roquito,Thanks for providing such positive feedback regarding your recent stay at Peppers Soul.It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team.Hopefully we can welcome you back again soon!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel in the perfect location.
Stayed 4 nights in Mar 2024
Response from Guest Service Team on 26 Mar 2024
Hi Stephen,Thank you for taking the time to share your feedback!

8/10 Good

ASHWA

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Service Team on 26 Mar 2024
Thank you for your feedback!Hope to see you soon.

10/10 Excellent

Ljupco

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, great service A A A ,very clean place. I prefer to stay again 👍
Stayed 7 nights in Feb 2024
Response from Guest Service Team on 26 Mar 2024
Hi Ljupco,Thanks for choosing Peppers Soul for your recent visit.We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon!

10/10 Excellent

Rabia, Auckland

Liked: Cleanliness, property conditions & facilities
Greet location ,right in the hub of surfers paradise We were in a 2 bedroom apartment and it was spacious Very clean and new
Stayed 4 nights in Feb 2024
Response from Guest Service Team on 26 Mar 2024
Hi Rabia,Thank you for the feedback!Ill be sure to share with the team.

10/10 Excellent

Peter David

Travelled with family
Liked: Amenities, property conditions & facilities
The whistling through the doors to the balcony
Stayed 7 nights in Feb 2024
Response from Guest Service Team on 26 Mar 2024
5/5 Whoop Whoop! Thank you for the feedback.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
What we liked? Location, two bathrooms and the everyday room service. Cleanliness. What didn't we like ? 1.The rubbish smell in the corridor outside the unit was unbearable. 2. The washing machine in laundry fell of the wall and could have injured one of us. 3.The heat, vehicle exhaust smell and humidity in the basement carpark (lack of exhaust) was ridiculous.
Stayed 7 nights in Jan 2024
Response from Guest Service Team on 26 Mar 2024
Hi Michael,We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving.

4/10 Poor

Nabil, KYLE BAY

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Property is very run down
Stayed 12 nights in Jan 2024
Response from Guest Service Team on 26 Mar 2024
Hi Nabil,Thank you for sharing your experiences at Peppers Soul,Obviously I am disappointed to read that your stay wasn’t up to your expectation. Certainly it seems well fell far short of our usually high standards. Please be assured that I will share your feedback with the team to ensure we can provide a higher level of service to all our guests.

10/10 Excellent

JINMO, Frenchville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic view!!!!
Stayed 3 nights in Jan 2024
Response from Guest Service Team on 26 Mar 2024
Thank you for the feedback!

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Team on 26 Mar 2024
Thank you for the feedback!

8/10 Good

Pepi

Travelled with family
Close to everything shops beach restaurants. Housekeeping daily great service. Thanks
Stayed 6 nights in Jan 2024
Response from Guest Service Team on 26 Mar 2024
Hi Pepi,We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon!

6/10 Okay

John

Travelled with family and small children
Mould growing in bathrooms… cleaned but not cleaned if you know what I mean.
Stayed 3 nights in Jan 2024

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Second time here and just as amazing as the first
Stayed 4 nights in Jan 2024
Response from Peppers Soul Team on 30 Jan 2024
Dear Guest,Thank you for choosing Peppers Soul once again. We're delighted to hear that your second visit was as amazing as the first. Our team works hard to provide excellent service, and we look forward to welcoming you back. If there's anything specific you enjoyed or suggestions for improvement, please let us know. Your feedback is valuable to us.Warm regards,Peppers Soul Team

10/10 Excellent

Tony

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Peppers Soul Team on 30 Jan 2024
Dear Valued Guest, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you are enjoying your stay with us, please let us know if you require anything. Best Regards, Peppers Soul Team

10/10 Excellent

Sewa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very accessible
Stayed 2 nights in Jan 2024
Response from Peppers Soul Team on 30 Jan 2024
Dear Valued Guest, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you are enjoying your stay with us, please let us know if you require anything. Best Regards, Peppers Soul Team

6/10 Okay

Paul

Stayed 3 nights in Jan 2024
Response from Peppers Soul Team on 30 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We value your input, and it's essential for us to know how we can improve. If there are specific areas or aspects of your stay that contributed to the 3 out of 5 rating, we would appreciate more details. Your satisfaction is our priority, and we hope to have the opportunity to enhance your experience in the future.Best regards,Peppers Soul Team

10/10 Excellent

Vasilios

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great great amazing view the 3 bedrooms ocean view!!!!! Overall very clean.. nice pool inside/outside etc.. will definitely go back to same hotel at my next visit to Gold Coast
Stayed 3 nights in Dec 2023
Response from Peppers Soul Team on 6 Jan 2024
Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team

10/10 Excellent

Eileen

Stayed 8 nights in Dec 2023
Response from Peppers Soul Team on 6 Jan 2024
Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team

10/10 Excellent

Majid

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Peppers Soul Team on 6 Jan 2024
Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team

10/10 Excellent

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall a good stay and experience at Peppers. The amenities nearby and location is perfect. Room is huge and good for family stay.
Stayed 10 nights in Dec 2023
Response from Peppers Soul Team on 6 Jan 2024
Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team

8/10 Good

Michael Zuzock

Liked: Cleanliness, property conditions & facilities
Property was very clean and great view of ocean. Staff was nice. Cable channels limited was only flaw
Stayed 5 nights in Dec 2023
Response from Peppers Soul Team on 6 Jan 2024
Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Peppers Soul Team on 6 Jan 2024
Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team

10/10 Excellent

Hamid

Stayed 3 nights in Dec 2023
Response from Peppers Soul Team on 6 Jan 2024
Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team

10/10 Excellent

Jeffrey Raymond

Travelled with family
Fantastic hotel and fantastic location
Stayed 4 nights in Nov 2023
Response from Peppers Soul Team on 6 Jan 2024
Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team

6/10 Okay

Andrew

Stayed 3 nights in Nov 2023
Response from Peppers Soul Team on 30 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We value your input, and it's essential for us to know how we can improve. If there are specific areas or aspects of your stay that contributed to the 3 out of 5 rating, we would appreciate more details. Your satisfaction is our priority, and we hope to have the opportunity to enhance your experience in the future.Best regards,Peppers Soul Team

10/10 Excellent

Samiullah

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Peppers Soul Team on 6 Jan 2024
Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team

10/10 Excellent

Hossein

Travelled with family
Liked: Cleanliness, property conditions & facilities
We’re upgraded and given 3 bedroom apartments which was awesome. Also very easily check in and out Fantastic view with spacey apartment It was our first time but will definitely come back again
Stayed 3 nights in Nov 2023
Response from Peppers Soul Team on 6 Jan 2024
Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Fantastic property!
Stayed 4 nights in Nov 2023
Response from Peppers Soul Team on 6 Jan 2024
Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team

10/10 Excellent

dennis

Travelled with family
Liked: Cleanliness, room comfort
An apartment on the 53rd floor
It was a beautiful apartment on the 53rd floor. Checking in was very good and the receptionist was very helpful I don’t think we could have found a better accommodation.
Stayed 3 nights in Nov 2023
Response from Peppers Soul Team on 6 Jan 2024
Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team

10/10 Excellent

Kamal

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommended, beautiful place to stay with everything close by and easy access. Rooms are spacious, clean and beautiful views to beach and ocean. But bit expensive to afford every time.
Stayed 5 nights in Nov 2023
Response from Peppers Soul Team on 6 Jan 2024
Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team

10/10 Excellent

Natasha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place to stay! Highly recommend. Only feedback is the lifts are way too slow, but other than that it was excellent.
Stayed 3 nights in Nov 2023
Response from Peppers Soul Team on 6 Jan 2024
Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team

10/10 Excellent

Chandra

Liked: Cleanliness, amenities, property conditions & facilities
Located in the heart of the Surfers Paradise close to shopping, dining and beach. The ocean view from the apartment rooms is amazing. Spacious rooms, clean and tidy. Will book again.
Stayed 3 nights in Nov 2023
Response from Peppers Soul Team on 6 Jan 2024
Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything clean and tidy
Stayed 3 nights in Nov 2023

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We love staying here due to its location and feel its the best hotel in the central surfers location due to the quality of the hotel and its positioning
Stayed 5 nights in Oct 2023

10/10 Excellent

Kenny

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

LJ

Travelled with partner
Friendly staff…great location…stunning apartment .
Stayed 4 nights in Oct 2023
Response from Peppers Soul Team on 6 Jan 2024
Dear Guest,Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Your compliments mean a lot.Best Regards,Peppers Soul Team

10/10 Excellent

Jacob

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, room comfort
We stayed at this hotel every year and it's great. Very comfortable rooms, large balcony facing to the ocean. However,
Stayed 4 nights in Oct 2023

10/10 Excellent

Samantha

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Oct 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Amenities, property conditions & facilities
Sublime. Best on the golf coast
Stayed 3 nights in Oct 2023

10/10 Excellent

Sana

Stayed 4 nights in Oct 2023

6/10 Okay

Grace

Stayed 5 nights in Oct 2023

10/10 Excellent

Dr James

Liked: Cleanliness, property conditions & facilities
Really good staff on reception. Views from high floors (we were on 40) stunning. Only issue was trying to arrange convenient time for room service; real challenge which meant no room service on some days.
Stayed 7 nights in Oct 2023

8/10 Good

Alexander

Stayed 5 nights in Oct 2023
Response from Assistant Manager - Front Office on 9 Oct 2023
Dear Alexander, Thank you for your review, we hope you have a great stayKind RegardsJonathan Brown

4/10 Poor

YEN

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Sep 2023

10/10 Excellent

Wayne Peter

Travelled with partner
Liked: Amenities
All good excellent
Stayed 4 nights in Sep 2023

10/10 Excellent

Yan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is great location, convenient to go everywhere. Daily clean is excellent.
Stayed 6 nights in Sep 2023