Children's activities

Reviews of Heritage Village Resort & Spa Goa

5 out of 5
Heritage Village Resort & Spa Goa
Arossim Beach, Cansaulim, Goa

Reviews

8.6

Excellent

Rating 10 - Excellent. 72 out of 160 reviews" "
Rating 8 - Good. 64 out of 160 reviews" "
Rating 6 - Okay. 14 out of 160 reviews" "
Rating 4 - Poor. 6 out of 160 reviews" "
Rating 2 - Terrible. 4 out of 160 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

IAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to beaches and such a relaxing environment
Stayed 2 nights in Jan 2024

10/10 Excellent

Shivashree

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Bharatbhai

Stayed 4 nights in Dec 2023

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort had everything needed, short walk to beach, great dining and drink options. We loved the friendly cats. Kind and helpful staff. Great stay all around!
Stayed 3 nights in Dec 2023

8/10 Good

Sofi

Stayed 3 nights in Nov 2023

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 5 nights in Sep 2023

8/10 Good

Sudhir

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Sep 2023

10/10 Excellent

Sharon

Stayed 1 night in Sep 2023

8/10 Good

Kushal, Lenexa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff.
Response from Guitry Velho on 14 Sept 2023
Dear Mr. Kushal,Warm greetings from all of us in Goa!Thank you for taking the time to review your stay with us. My team and I are delighted to know that you enjoyed your holiday and found our services and facilities to your satisfaction. We are happy to know that you liked our cleanliness, service and our team. We once again thank you for your patronage and we look forward to your return and hope to be your preferred resort whenever you travel to Goa again.With Warm Regards, Guitry VelhoDirector & Senior Vice President Heritage Village Resort & Spa Goa

10/10 Excellent

Nitin

Stayed 3 nights in Mar 2023

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property and staff way exceed my expectations. I recommend this facility unreservedly to anyone. I took my mom for her 84th birthday. It is safe, the staff are personable courteous and respectful. This is a very family friendly place and the guests too (during the time i was there Mar 23 to Apr 2) were well behaved folks. I wouldn’t consider myself a world traveller, but have travelled some, and stayed in many upscale hotels for work. Not sure if this facility ranks among the luxury hotels, but I would have to say for price the standards and quality are impeccable. The facility is full of amazing landscaping, blooming flowers. A 5 minute walk to the beach which is super clean and quiet.
Stayed 2 nights in Mar 2023
Response from Guitry Velho on 6 Apr 2023
Dear KennethWarm greetings from all of us in Goa!Thank you for reviewing Heritage Village Resort & Spa, Goa on Expedia. We are so happy to hear that we exceeded your expectations. Your review makes a difference to us and it helps motivate us even more to do our best. We will be sharing your review with the team as a way to encourage them to continue to strive for excellence. It was a pleasure serving you at Heritage Village Resort & Spa.We hope to have your family back in the near future and take part in more of your life's celebrations and milestones.With Warm Regards,Guitry VelhoVice President Heritage Village Resort & Spa, Goa

10/10 Excellent

tishone

Stayed 3 nights in Feb 2023

2/10 Terrible

Erin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hate to write a bad review publicly and tried to take my issues up with management multiple times, but I was ignored both in person and over multiple email threads, so here we are. Staying here was a disaster from the moment we checked in. It took the front desk over an hour to find our reservation and upon checking in to our room, we found the beds and floor covered with dirt and dust. My friend killed 3 bugs in the first hour we were there. The hot water in our room didn't work so we were stuck taking cold showers, at a place that charged us over $200 a night. We ate at the hotel restaurant which had flies around the buffet food and looked very unhygienic. Then we were served lattes with expired milk (it looked like chunky yogurt). Not sure what sort of hotel can claim to be 5 stars with this many issues. The hotel is truly in the middle of nowhere so you can't walk to stores, an ATM, etc and they have an arrangement with the local cab drivers where the cabs have to pay the hotel a hefty kickback of what they earn (um....how is this legal?) so it will cost you a minimum of 3500 rupees to leave the property. The cab drivers explained this to us and I felt bad - someone needs to call out management on this terrible arrangement. I tried to take this up with the manager, Ganesh, who assured me we could have a refund if we left. However, he has ignored my emails and not given us a refund for the 3 nights we didn't stay there. Please, please, don't waste your time here.

10/10 Excellent

Nitin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

8/10 Good

Pranati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

Taara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very Green and Clean. Entire ambience , experience and holiday was fantastic. All the staff were serving with a smiling face and were always willing to help. Beach is a small walk away and they have tuk tuk service as well. Mama miso serves authentic Pan Asian food and everything was just delicious My holiday was just perfect and I will be back soon.
Stayed 1 night in Jul 2022
Response from Guitry Velho on 6 Apr 2023
Dear Mr. Taara,Warm greetings from all of us in Goa!Thank you for your kind review. My team and I are delighted to know that you had a fantastic holiday at our resort and enjoyed the services and facilities to your satisfaction.Helping our guests is what we love best. We thank you for your compliments on your our team and on our Mama Miso restaurant.We thank you for your recommendation and we look forward to your return on your next holiday to Goa.With Warm Regards,Guitry VelhoVice President Heritage Village Resort & Spa, Goa

8/10 Good

Amartya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very well laid out and family friendly. The staff around the property are incredibly attentive to the needs and requests of guests. The place is quiet but easily accessible. The pool is great with the cordoned off shallow pool especially attractive for little kids and the sanity of their parents. The staff at the check in, while helpful, could be slightly more efficient. All in all, we would visit the resort again. It was a lovely stay.
Stayed 3 nights in Jun 2022
Response from Guitry Velho on 8 Feb 2023
Dear Mr. Amartya,Warm greetings from all of us in Goa!Thank you for your kind review. My team and I glad to know that you had a pleasant stay with us and enjoyed the services and facilities to your expectation.Thank you for your kind words about our team. Your positive compliments will go a long way in motivating all of us at the resort to continue in our endeavour to create memorable holiday experiences for all our guests.Thank you once again and we look forward to welcoming you back to Goa and to the Heritage Village Resorts & Spa.With Warm Regards,

10/10 Excellent

Randeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was me and my wife's first trip to Goa and we couldn't have asked for anything better. We stayed 6 nights and the entire experience from check-in to check-out was excellent. We had the garden facing Club room which was a great decision. The balcony opens out to a lovely quiet lawn with deck chairs and coffee tables. Highly recommend it. The food was outstanding and there are plenty of options. The restaurant staff is polite, courteous and very accommodating. The pools, one for adults and a smaller kiddie pool are very clean and well stocked with floats for non-swimmers and kids. They also have a nice activity room that we thoroughly enjoyed - especially carrom and table tennis. The beach is just a couple of minutes walk from the resort. Lovely relaxing massages are a must at the Ayura Health Centre which you have to pay for, but is very cheap compared to home. I apologize i do not have the names but would like to thank the very friendly and professional therapists there. Another positive - only 20 minutes from the airport :) Special thanks to Anne for her impeccable hospitality.
Stayed 6 nights in Mar 2022

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

Jones

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Guitry Velho on 25 Feb 2022
Dear Mr. Jones, Warm greetings from all of us in Goa! Thank you for taking the time to review your stay with us. My team and I are delighted to know that you enjoyed your holiday with us and found our services and facilities to your satisfaction. We are happy to know that you liked our cleanliness and service. We once again thank you for your patronage and we look forward to your return and hope to be your preferred resort whenever you travel to Goa again. With Warm Regards, Guitry Velho Vice President Heritage Village Resort & Spa Goa

10/10 Excellent

priya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb resort
Amazing stay all around. Great rooms, great service, friendly staff, awesome buffet. Extra was the new year's eve gala event which was a fitting conclusion to our stay.
Stayed 5 nights in Dec 2021
Response from Guitry Velho on 2 Mar 2022
Dear Ms. Priya, Warm greetings from all of us in Goa! Thank you for 10 out of 10 rating. My team and I are delighted to know that you had an amazing stay at the resort and found accommodation, cuisine, services and facilities to your satisfaction. We are happy that you found our staff friendly. We look forward to your return and hope to be your preferred resort whenever you travel to Goa again. With Warm Regards, Guitry Velho Vice President The Heritage Village Resort & Spa, Goa

10/10 Excellent

Harshal

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GORGEOUS PROPERTY | AMAZING HOSPITALITY | COMFORT | PET FRIENDLY | AROSSIM BEACH 200 METERS WALKABLE | CLEANEST NICEST AND SAFEST BEACH IN ENTIRE GOA | CLUB ROOM | BALCONY | SWIMMING POOL | Some of the many things I loved about this place - Great rooms, pet-friendly property, near the beach, recently renovated, amenities, and above all - the whole experience right from pre-checkin to post check out. Thank you Mr. Guitry Velho and team for being excellent hosts. I blindly recommend this property for everyone traveling to Goa.
Stayed 3 nights in Sep 2021
Response from Guitry Velho on 5 Oct 2021
Dear Mr. Harshal, Warm greetings from all of us in Goa!! Thank you for the five star rating and for the trust in our resort and also for recommending our hotel to other travellers. We are pleased that you enjoyed so much of our establishment, and we would be honoured to have you return to our resort in the future. With Warm Regards, Guitry Velho Vice President Heritage Village Resort & Spa Goa

10/10 Excellent

Jonathan D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a great week!
we had a wonderful week at the Heritage Village in the first half of August. It was great that the pool was open, especially since the sea was pretty much off limits to us. Staff at the hotel are totally amazing
Stayed 7 nights in Aug 2021
Response from Guitry Velho on 27 Aug 2021
Dear Mr. Jonathan, Warm greetings from all of us in Goa!! It was a pleasure to have you stay with us at the resort on your recent vacation to Goa and we thank you for sharing your holiday experience on Expedia. My team and I are delighted to have had you for a week stay at our resort. We are all very happy that you enjoyed your stay with us and found our services and facilities to your satisfaction. Do refer us to your friends and family for their next destination. We will ensure they all enjoy the same quality of service as you have. We look forward to your return and hope to be your preferred resort whenever you travel to Goa again. With Warm Regards, Guitry Velho Vice President Heritage Village Resort & Spa Goa

8/10 Good

Poongkothai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Nirupama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, will come back again..
Very peaceful stay. The staff is very courteous and helpful. A special shout-out to Ganesh and Salome who were very very helpful and made us feel welcome. The beach is just 200 m from the property, The tranquil beach is clean with no crowd.
Stayed 4 nights in Jan 2021

10/10 Excellent

Prami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best break after covid. We had an excellent holiday, value for money. Starting from airport transfer, check in and all amenities in the resort is well taken care of. Be practical and honest. We were always within the property and never had any issue with food which is cooked fresh and safe. Managers try their best to acommodate all our requests. I heard they are going to celebrate silver jubilee soon, still its looking fresh and colorful Small issues, but they manage and resolve soon. Special thanks to prabhu who was running the show.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020

10/10 Excellent

Bagri, goa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure to come back to Heritage Village Club. The standard has been maintained and improved. The staff are always smiling and helpful. The rooms are comfortable. Drinking water fountains are on every floor. One should visit this resort and you will go back again and again. Special thanks and kudos to Gangesh at Front Manager
Stayed 1 night in Nov 2020

10/10 Excellent

Jonathan D

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very nice hotel close to Arossim Beach
this is not a five-star hotel, but it is very good and reasonably priced...located near a very good beach. Food was fairly mediocre. Omlets at breakfast were good. We were happy we hadn't bought a full food plan since we enjoyed different restaurants in the evenings. We were also happy we did not get a pool view room. They have evening music programs that would have been annoying for us.
Stayed 10 nights in Nov 2020

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience, very professional front staff and clean room. Beach nearby. Love to visit again.
Stayed 3 nights in Nov 2020

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All inclusive isn’t all inclusive.
This is my second trip back to this hotel because it was so lovely, last year with a friend and this year with my family. Both times I selected the all inclusive package. Unfortunately, the hotel has redefined the meaning of “all inclusive.” The hotels.com app gives several meal options, the highest option being the all inclusive. Last year, all inclusive meant: free airport transportation, free WiFi, free drinks (alcohol and regular beverages), all meals, and snacks - the true meaning of “all inclusive.” This year all inclusive has been stripped and reduced to: breakfast, lunch and dinner. Also in the app, it states that you will be receiving the all inclusive, but after the payment was made, the confirmation number came with the words “full board” rather than “all inclusive.” I am not a fan of the bait and switch/false advertising. If the hotel wants to save money by not offering free alcohol, fine, but how much is it really costing them to let people have a freaking Pepsi with their meal on an “all inclusive” package? The free WiFi was so slow I could hardly send a txt message and ended up having to pay for WiFi anyway. This experience was very off putting. Don’t call something all inclusive when it clearly is not, you stingy cheap buggers. When I click on and pay for all inclusive, it should be all inclusive. After saying that, the property is beautiful, activities throughout the day, live music in the evenings, courteous staff, great food, and a beautiful beach.
Stayed 3 nights in Feb 2020

10/10 Excellent

Agnelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage a real good Experience
Hotel was very convienently located for me, room and service was more than expected. Cleanliness and set up was great. Had good time and room service
Stayed 1 night in Jan 2020

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience and peaceful stay!!
Great experience! Good food, nice customer service and peaceful atmosphere! Front desk staff was very helpful. They provided good service, information and helped me plan activities and provided discounts and accommodated extended check out! I will prefer this more than staying at Taj in north goa!
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Overall clean and the staff are very friendly to help
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Slightly older property needing a little touch of TLC, but very acceptable nevertheless. Breakfast was somewhat "standard" but still acceptable. The pool was good, wifi a little slow but also acceptable. The location was the best thing about it, a short stroll (400 yards) to a beach of surpassing beauty. And very few people on it. This alone was worth the trip.
Stayed 2 nights in Mar 2019
Response from Guitry Velho on 25 Jun 2019
Dear guest, Warm greetings from all of us in Goa!! It was a pleasure to have you stay with us at The Heritage Village Resort & Spa during your recent vacation to Goa and we thank you for sharing your experience on Social media. My team and I are delighted to know that you had an enjoyable vacation with us and found our services and facilities to your satisfaction. We thank you for your recommendation and we all look forward to welcoming you back to Goa and to The Heritage Village Resort & Spa. With Warm Regards, Guitry Velho Assistant Vice President & General Manager The Heritage Village Resort & Spa, Goa

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful. Relaxing.
Beautiful maintained Portuguese style villas, freshly painted, beautiful landscaping surrounding the property. Very comfortable and beautifully updated rooms, only downside was ac unit was extremely loud. This resort doesn’t have its own private beach access, and requires a short walk down a quiet quaint dead end road that leads to the beach. Hardly anyone was on the beach and it was just lovely. Great waves, great sand, and great water temp. There is a small food shack that has umbrellas and sun loungers, just buy something and you can stay there all day. The resort occupants were mostly retired age, and seemed to hail from Great Britain, Russia, and Germany. They were all very nice and mostly sat at the pool all day. Evenings always had some type of entertainment show which was nice. The surrounding area is quaint and quiet, not much to do outside the resort...although I was on the beach all day every day ha! Only about 20 minutes from the airport as well, so that was handy. Our flight out wasn’t until 5, so we asked them for a late check out, and they let us keep the room until we left for the airport. The staff was so kind and accommodating. Over all, this was a great stay and I would definitely come back with my family.
Stayed 3 nights in Jan 2019
Response from Guitry Velho on 25 Jun 2019
Dear Mr. Nathan, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. We are thrilled to hear that your experience matched your expectations. We're happy that you're happy, and we're looking forward to your next visit along with family. With Warm Regards, Guitry Velho Assistant Vice President & General Manager Heritage Village Resort & Spa, Goa

4/10 Poor

Verified traveller

Stayed 7 nights in Jan 2019
Response from Guitry Velho on 28 Jan 2019
Dear guest, Warm greetings from the Heritage Village Resort & Spa, Goa! We thank you for choosing to stay with us during your recent vacation to Goa. We have noted your ratings on Expedia and we request you to write into us with more details on your experience at the hotel, it will certainly help us to address the issues better. You may e-mail into me at guitry@select hotels.in We thank you for your feedback and we look forward to welcome you back to the Heritage Village Resort & Spa on your next vacation to Goa. We look forward to your return and I would assure you that, my team and I would leave no stone unturned to ensure that you have a wonderful holiday with us. With Warm Regards, Guitry Velho Assistant Vice President & General Manager Heritage Village Resort & Spa, Goa

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2019
Response from Guitry Velho on 28 Jan 2019
Dear guest, Warm greetings from the Heritage Village Resort & Spa, Goa! We thank you for choosing to stay with us during your recent vacation to Goa. We have noted your ratings on Expedia and we request you to write into us with more details on your experience at the hotel, it will certainly help us to address the issues better. You may e-mail into me at guitry@select hotels.in We thank you for your feedback and we look forward to welcome you back to the Heritage Village Club on your next vacation to Goa. We look forward to your return and I would assure you that, my team and I would leave no stone unturned to ensure that you have a wonderful holiday with us. With Warm Regards, Guitry Velho Assistant Vice President & General Manager Heritage Village Resort & Spa, Goa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive and responsive staff, and the resort had a very nice relaxed vibe. The rooms were fair sized and well-appointed. Some maintenance work was needed on the doors on our cupboards but otherwise a comfortable and smart room.
Stayed 1 night in Dec 2018
Response from Guitry Velho on 29 Jan 2019
Dear guest, Warm greetings from all of us at the Heritage Village Resort & Spa Goa! Thank you for sharing your feedback and we are happy to know that you enjoyed the services and facilities at the hotel. We are happy to know that you found our staff attentive and responsive. We also have noted the feedback on the doors and the cupboard and have taken the matter for rectification with the concerned department. We look forward to your return and hope to be your preferred resort whenever you travel to Goa again. With Warm Regards, Guitry Velho Assistant Vice President & General Manager Heritage Village Resort & Spa, Goa

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Good service, nice grounds, entertainment is dated
Hotel is a little dated. But staff were very nice, and the gardens of the hotel are lovely. Food wasn't very exciting, and glasses weren't clean. The taxis outside the hotel are extortionate in comparison, the hotel should be doing something about this. Normal taxi drivers weren't allowed to pick us up from the hotel, we had to use the service provided outside the hotel. Entertainment is very dated, not for a young couple.
Stayed 1 night in Dec 2018
Response from Guitry Velho on 29 Jan 2019
Dear guest, Warm greeting from all of us in Goa! Thank you for choosing to stay with us at the Heritage Village Resort & Spa during your recent vacation to Goa. My team and I are were really happy to have you stay with us and we are delighted to know that you found our team very nice and enjoyed the look and feel at the hotel. We have noted your feedback on the food and we will take it up with the chef and his team for improvement. We try and cater to all our guests from varied nationalities and cultures, our chefs also go all out to customize any food requirements for our guests in they have any likes in particular. The hotel has a Cab rank outside for the convenience and usage of our guests, Outside taxis do come in freely whenever booked by our in house guests, I am surprised that you faced an issue in this account but I do apologize for the same. The fares are also regulated and fixed and are cheaper than most other hotels in the neighbourhood. Our entertainment consists of Live music, bands, karaoke, DJ’s magic shows, Afro dancers, jazz players, Disco nights to suit all ages and preferences. We take into account your views for improvement. Listening to our customers extremely important for us to enable us to work on our short comings and create better holiday experiences for our esteemed guests. We look forward to have another opportunity to serve you and to ensure that you have a wonderful holiday with us and we are able to exceed all your expectation. With Warm Regards, Guitry Velho Assistant Vice President & General Manager Heritage Village Resort & Spa, Goa

8/10 Good

Bert, London

Liked: Staff & service, property conditions & facilities, room comfort
We only stayed for one night before an early morning flight. Pool was lovely but there was a gala night that went on late and our balcony was right onto the night therefore not much chance of an early night. We had asked for a taxi to be ordered in the morning but they hadn’t ordered it so we were 10 minutes later than planned and the reception staff didn’t seem too bothered. Rooms had a slight damp smell and a general feeling of a thin layer of dirt but nothing to be too bothered by. Overall a nice hotel for more than one night.
Stayed 1 night in Nov 2018
Response from Guitry Velho on 29 Nov 2018
Dear guest, Warm greeting from all of us in Goa! Thank you for choosing to stay with us at the Heritage Village Resort and Spa during your recent vacation to Goa. We have noted your feedback on our services and facilities and we will certainly take up the issues mentioned by you with the concerned department head. Listening to our esteemed guests enable us to work on our short coming and improve on our services and offering. Thank you for your feedback and we look forward to having more opportunities to welcome you back to Goa and to the Heritage Village Resort & Spa. With Warm Regards, Guitry Velho Assistant Vice President & General Manager Heritage Village Club, Goa

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Guitry Velho on 29 Nov 2018
Dear guest, Warm greetings from the Heritage Village Resort & Spa, Goa! We thank you for choosing to stay with us during your recent vacation to Goa. We have noted your ratings on Expedia and we request you to write into us with more details on your experience at the hotel, it will certainly help us to address the issues better. You may e-mail into me at guitry@select hotels.in We thank you for your feedback and we look forward to welcome you back to the Heritage Village Resort & Spa on your next vacation to Goa. We look forward to your return and I would assure you that, my team and I would leave no stone unturned to ensure that you have a wonderful holiday with us. With Warm Regards, Guitry Velho Assistant Vice President & General Manager Heritage Village Resort & Spa, Goa

10/10 Excellent

Lovepreet, Torronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice beach resort.Alot of activities to do arround even at the hotel.peaceful place.Nice staff.Food really good.
Stayed 4 nights in Sep 2018
Response from Guitry Velho on 30 Nov 2018
Dear guest, Warm greetings from all of us at the Heritage Village Resort & Spa Goa! Thank you for sharing your feedback and we are happy to know that you enjoyed the services and facilities at the hotel. We look forward to your return and hope to be your preferred resort whenever you travel to Goa again. With Warm Regards, Guitry Velho Assistant Vice President & General Manager Heritage Village Resort & Spa, Goa

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax in Comfort in Goa
This is an excellent all-inclusive option for people looking to stay close to the beach in Goa. The service is first rate, from the front desk staff to the waiters and bar tenders. Salome at the front desk even helped us celebrate our anniversary by having cake and wine delivered to our room! Food in general is plentiful and there are always plenty of vegetarian options at the buffet as well as tasty snacks poolside twice a day. The bar service (both in the main hotel and poolside) includes soft drinks, beer, fruit juices, liquor, and wine. The room was spacious and clean, and the AC and fan keep it nice and cool despite the heat and humidity. The bathroom was also clean and spacious and, with the energy saving boiler, you will get a nice hot shower with plenty of water pressure. The hotel pool is nice and the beach is a very short walk (about 400 meters away). We always felt safe on the walk (though there are some stray dogs on the beach and in the road). When we left our stuff on a chaise lounge by the pool all day, we always felt comfortable that it would be there when we got back from lunch or the beach. The hotel also has a game room with free ping pong and the rooms have good satellite cable. The hotel offered free pick up and drop off from the airport and to the train station that went very smoothly and was coordinated easily by the English-speakiing staff. All in all, we could not have been happier with our stay here and highly recommend this property.
Response from Guitry Velho on 29 Nov 2018
Dear Guest, Warm greetings from all of us at the Heritage Village Resort & Spa Goa! Thank you for your feedback on Hotels.com It was a pleasure to have you stay with us at the Heritage Village Resort & Spa during your recent vacation to Goa. My team and I are happy to know that you had a good holiday and found our accommodation, cuisine, services and facilities to your satisfaction. We deem it a privilege to have had the opportunity to serve you. Your positive observation on our services and facilities is very inspirational to all of us. Your wonderful compliments will go a long way in motivating all of us at the resort to continue in our endeavour to create memorable holiday experiences for all our guests. We thank you for your recommendation and we look forward to your return to have another opportunity to serve you. With Warm Regards, Guitry Velho Assistant Vice President & General Manager The Heritage Village Resort & Spa, Goa

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly atmosphere
Friendly hotel close to a quiet beach and approx 30 mins from airport . We opted for the grand club package all inclusive. Unfortunately there we some initial hitches with the bed arrangements with our room I advise emailing ahead as none of our requests had gotten through to the hotel. The rooms are comfortable and ours as do most , overlooked the pool . It’s a relatively small hotel with an friendly atmosphere where many people come back year after year and meet up with other holiday makers. The basic all inclusive is all standard spirits , beer and local wine and all meals and snacks throughout the day and a visit or two to the al a Carey restaurant depending on how long you stay .All inc ends at 11pm . If you opt for grand club there are extras including , free massage for 2 persons , free transfers to airport ,premium spirits and larger wine varieties. The staff do their utmost to help and the reception staff and all waiting staff are very friendly and cheerful. The beach near by has water sports and some boat trips which are very good and can be booked through the hotel (not included). There is also kayaking close by and about an hour away to a very good market.
Response from Guitry Velho on 29 Nov 2018
Dear guest, Warm greetings from all of us at the Heritage Village Resort & Spa, Goa! It was a pleasure to have you stay with us at the resort on your recent vacation to Goa and we thank you for sharing your holiday experience on Hotels.com. My team and I are delighted to know that you enjoyed the services and facilities at the hotel. We also thank you for the compliments on the efforts of our team members that contributed in enhancing your overall hotel experience. We all look forward to your return and hope to be your preferred resort in Goa. With Warm Regards, Guitry Velho Assistant Vice President & General Manager Heritage Village Resort & Spa, Goa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Guitry Velho on 11 Apr 2018
Dear guest, Warm greetings from the Heritage Village Club Goa! It was a pleasure to have you stay with us at the resort on your recent vacation to Goa and we thank you for sharing your holiday experience on Hotels.in. My team and I are delighted to know that you enjoyed the services and facilities at the hotel. We all look forward to your return and hope to be your preferred resort in Goa. With Warm Regards, Guitry Velho Assistant Vice President & General Manager Heritage Village Resort & Spa, Goa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
place to relax
we stayed here as a short break after doing the Golden triangle.
Stayed 4 nights in Feb 2018
Response from Guitry Velho on 3 Mar 2018
Dear Guest, Warm greetings from all of us in Goa!! It was a pleasure to have you stay with us on your recent holiday and we thank you for sparing time and posting your review on Expedia. My team and I are delighted to know that you enjoyed your holiday and found our services and facilities to your satisfaction. With regards to the sun bed issue we have a strict no reserved policy, while our pool boys try to ensure maximum compliance, I must admit that sun beds do get reserved inspite of our dedicated supervision. Here I would like to clarify that we have over 180 sunbeds in the resort which is a ratio of one sun bed per guest. In view of this there are enough sun beds for all guests in the hotel. Further, Sun beds which are reserved and not occupied for over an hour, the pool boys withdraw the towels from these beds. Once again we thank you for your feedback and recommendation and we all look forward to your return and hope to be your preferred resort in Goa. With Warm Regards, Guitry Velho Assistant Vice President & General Manager Heritage Village Resort & Spa, Goa

8/10 Good

Amancio John, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and convenient relaxing boutique hotel
Friendly staff, relaxing atmosphere and excellent choice of food
Stayed 9 nights in Nov 2017