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Reviews of Leisure Cove Hotel & Apartments

3 out of 5
Leisure Cove Hotel & Apartments
No.563 Jalan Wee Hien Tze, Tanjung Bungah, George Town, Penang

Reviews

7.2

Good

Rating 10 - Excellent. 15 out of 73 reviews" "
Rating 8 - Good. 26 out of 73 reviews" "
Rating 6 - Okay. 20 out of 73 reviews" "
Rating 4 - Poor. 10 out of 73 reviews" "
Rating 2 - Terrible. 2 out of 73 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

THIAN LYE

Stayed 6 nights in Dec 2023
Response from Kenny Lee on 29 Feb 2024
Dear Thian Lye, thank you for your comments. We look forward to see you again in Leisure Cove Hotel & Apartments.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
This property is a little gem! Stayed a few times now, room is massive with lovely big windows, staff are friendly and helpful, I’ll be staying here again in my return to Penang. Thank you
Stayed 7 nights in Jun 2023
Response from Kenny Lee on 9 Jun 2023
Dear Janet, thank you for your comments. We look forward to see you again in Leisure Cove Hotel & Apartments.

4/10 Poor

NUR FAEZAH

Disliked: Cleanliness, property conditions & facilities
Great things: Near to the beach and can walk about 100 mtr to get foods. Nice building from outside. Bad things: - Dirty mugs. Please wash before use. - Toilet dirty especially the wall. - Pillow case got stains - Non smoking room but got strong cigarettes's smells in the living room. Perhaps from the next room (smells from connecting door access) - No night lamp in the bedroom. So, either you sleep with the really bright led downlight lamp or go to Mr.diy and buy your own night lamp. - Got big cockroach on the tabletop (kitchen area) - Stated in the booking app that this room comes with parking space at hotel. Then when you arrived, they told you only limited parking space (first come first serve) and please park outside - the recep highlighted us that no need to worry because "polis takkan saman". - They gave iron but no iron board. So use your own alas for to iron your clothes. The iron also will burn your clothes so be careful. Overall, not gonna repeat at the same hotel.
Stayed 1 night in Jun 2023
Response from Kenny Lee on 6 Jun 2023
Dear Nur Faezah, thank you for your survey and comments. We apologised for the inconvenience caused. We’ll work hard to fix the issue you experienced. We look forward to see you again in Leisure Cove Hotel & Apartments.

6/10 Okay

Dr. Greg

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel had good location, old hotel with uncomfortable bed and towels very small. Pillows smelled and uncomfortable. Staff was alright but not that friendly. Pool was green and had no lounges to sit at or towels at pool. I give it 2 stars.
Stayed 3 nights in May 2023
Response from Kenny Lee on 6 Jun 2023
Dear Dr Greg, thank you for your survey and comments. We apologised for the inconvenience caused. We’ll work hard to fix the issue you experienced. We look forward to see you again in Leisure Cove Hotel & Apartments.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Leisure Cove was old but definitely had charm! My room was massive, lovely big window overlooking the sea! Off the main road , so no traffic noise, always a bonus! Staff were very helpful and smiling. I’ll be staying here again if I’m lucky enough to return to George Town.
Stayed 7 nights in May 2023
Response from Kenny Lee on 19 May 2023
Dear Janet, thank you for your comments. We look forward to see you again in Leisure Cove Hotel & Apartments.

10/10 Excellent

Jayakumar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Worth the money. Very clean and liveable condition.
Stayed 1 night in Apr 2023
Response from Kenny Lee on 19 May 2023
Dear Jayakumar, thank you for your comments. We look forward to see you again in Leisure Cove Hotel & Apartments.

6/10 Okay

ABDUL KHALID

Travelled with family
Stayed 2 nights in Sep 2022
Response from Kenny Lee on 25 Sept 2022
Dear Abdul Khalid, thank you for your comments. We look forward to see you again in Garden Inn Hotel.

8/10 Good

Rennie Ferman

Travelled with family
Disliked: Amenities, property conditions & facilities
Master bathroom toilet was leaking, no Plumber came even thought it was highlighted to the front desk.
Stayed 3 nights in Aug 2022
Response from Kenny Lee on 1 Sept 2022
Dear Rennie Ferman, thank you for your survey and comments. We apologised for the inconvenience caused. We’ll work hard to fix the issue you experienced. We look forward to see you again in Leisure Cove Hotel & Apartments.

6/10 Okay

peoh kat

Travelled with family
Some power points not functioning. Kettle cover broken. Could be better if provide slippers .
Stayed 3 nights in Aug 2022
Response from Kenny Lee on 9 Aug 2022
Dear Peoh Kat, thank you for your survey and comments. We apologised for the inconvenience caused. We’ll work hard to fix the issue you experienced. We look forward to see you again in Leisure Cove Hotel & Apartments.

8/10 Good

Kenny

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Convenient and easy parking
Stayed 1 night in Jul 2022
Response from Kenny Lee on 3 Aug 2022
Dear Kenny, thank you for your comments. We look forward to see you again in Leisure Cove Hotel & Apartments.

10/10 Excellent

Manal

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love the space and the pool, but furnitures are bit old, room a bit smelly. Overall maintenance of the place is a bit lacking. But really love the big space
Stayed 1 night in Jun 2022
Response from Kenny Lee on 6 Jul 2022
Dear Manal, thank you for your comments. We look forward to see you again in Leisure Cove Hotel & Apartments.

4/10 Poor

Sevalingam

Disliked: Cleanliness, property conditions & facilities
Terrible hotel cleanliness
Where do i start??the bath and sink needs a major clean,the amount of grime was shocking.you need to invest in cleaning products,we brits are particular in cleanliness,and your hotel would fail in this area.the sink area was also in a shocking state too..the fridge in our room was also in a terrible state,once mould is on the door you need to replace it.pillows are also terrible.the anount of stains from past guests was very alarming to me ,again in England they wouldn't be there for guests to use period.the cleaners all need re training how to clean with detergents to ensure people come to ur hotel,this is mainly a review for the brits to see how bad a hotel it really is.
Stayed 3 nights in Jun 2022
Response from Kenny Lee on 14 Jun 2022
Dear Sevalingam, thank you for your survey and comments. We apologised for the inconvenience caused. We’ll work hard to fix the issue you experienced. We look forward to see you again in Leisure Cove Hotel & Apartments.

8/10 Good

Sukri

Stayed 1 night in Jun 2022
Response from Kenny Lee on 14 Jun 2022
Dear Sukri, thank you for your comments. We look forward to see you again in Leisure Cove Hotel & Apartments.

8/10 Good

Rose

Travelled with partner
Liked: Amenities, property conditions & facilities
Not far from the pantai batu ferringhi
Stayed 2 nights in Jun 2022
Response from Kenny Lee on 14 Jun 2022
Dear Rose, thank you for your comments. We look forward to see you again in Leisure Cove Hotel & Apartments.

8/10 Good

Mohd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Kenny Lee on 14 Jun 2022
Dear Mohd, thank you for your comments. We look forward to see you again in Leisure Cove Hotel & Apartments.

4/10 Poor

Lunar

Stayed 1 night in Apr 2022
Response from Kenny Lee on 14 Jun 2022
Dear Lunar, thank you for your comments. We look forward to see you again in Leisure Cove Hotel & Apartments.

8/10 Good

Amirah, Shah Alam

Travelled with partner
Liked: Cleanliness, amenities
The room os so big! It also has some private rooftop pool since not many people come here
Stayed 1 night in Jul 2020

6/10 Okay

Davis

Not bad
Older hotel, building is in good shape but bathrooms are in poor condition. Water did not work and management did not want us to change rooms but finally relented after spending 20 minutes trying to turn on the water in the room. Near a bus stop, And several delicious restaurants (Lan's corner in particular is outstanding!!!) but would not stay here again.
Stayed 3 nights in Feb 2020

8/10 Good

Syed Badli Shah

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Overall we liked Leisure Cove. It's a little shabby chic, but has character and sits in a neighbourhood of Tanjung Bungah with lots of local activity (e.g. market, fishing village, local restaurants). Our room was very large and comfortable. It's only downside was the hot water didn't work in one bathroom. We had two bathrooms, so that was only a minor issue. The booking included breakfast, but when we asked about the breakfast, we were told the hotel doesn't provide it. We didn't mind, but thought it curious that the hotel had photos of the breakfast in various places around the premises (e.g. the lift, the lobby).
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No breakfast.. I pay with breakfast... Now how i cam gety money back
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

NOR AZIRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

4/10 Poor

mohd

Liked: Cleanliness
Disliked: Staff & service
agak keciwa bila staff tak fokuskan urusan cek in. urusan jadi lambat bila staff baru nak carikan bilik.
Stayed 1 night in Dec 2018

6/10 Okay

Khuzaimah

Just ok
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Nor Hayati, kedah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stacation
Been staying at this hotel for few times. Standard and cleanliness has never drop at all. Keep it up👍👍
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

6/10 Okay

Wai Kong

Liked: Cleanliness
Stayed 3 nights in Jun 2018

8/10 Good

AINA MUHAINI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good. recommended.
good. recommended.
Stayed 2 nights in Jan 2018
Response from The Management on 1 Feb 2018
Dear Aina, Thank you for choosing Leisure Cove Hotel and Apartment as your preferred vacation stayed. We highly delighted your excellent feedback to us and we would like to welcome you back in the nearly future. Best Regard,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel
I would like to recommended this hotel to my friends because their room very comfortable to stay
Stayed 1 night in Jan 2018
Response from The Management on 23 Jan 2018
Thank you for choosing Leisure Cove Hotel and Apartment as your preferred accommodation. We are glad to learn that you are enjoyed stay with us and we look forward to welcome you back in the nearly future. Best Regards,

6/10 Okay

Daniel, KL

There's free wifi but it's really unstable. A bit frustrating when you need to reply some emails while on a business trip.
Stayed 2 nights in Jan 2018
Response from The Management on 24 Jan 2018
Dear Mr.Daniel, Thank you for your time to write on reviews on Expedia. There is 7-11 within 5 to 7 minutes walking distance, chinese or malay restaurants surrounding our hotel area and driving only 1 to 2 minutes reachable. Currently we are upgrading our hotel services offer and try to provide the best service as we promised to our guest, sorry for the inconvenience and we hope to welcome you back to experience our service improvement. Best Regard,

8/10 Good

noor zakiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good & Nice Location
This Hotel very comfortable, clean & good service. I choose the apartment for 2 rooms & sea view. The apartment so big, clean and nice view. My children look happy & enjoy. I will come back.
Stayed 1 night in Dec 2017
Response from The Management on 24 Jan 2018
Dear Noor Zakiah, First of all thank you for choosing Leisure Cove Hotel and Apartment as your preferred vacation stayed. We are highly delighted to learn that you and your family members are enjoyed our hotel services offer. Much appreciated your kind words to our team members and it will definitely motivate us to continue to provide glad service to our beloved guest. Once again thank you for your comments and hopefully we will look forward to welcome you back in the nearly future. Best Regard,

10/10 Excellent

Swee How

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

6/10 Okay

Ray, Perth Western Australia

Liked: Cleanliness, staff & service
A good budget hotel
The hotel was OK for a budget hotel. My wife felt a bit cramped as there is no balcony
Stayed 12 nights in Jun 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioner is very noisy. After flush toilet, can hear water filling up the toilet -very loud and takes long time to fill up. Bathroom is not very clean.

6/10 Okay

Verified traveller

xmas holiday 2016.
Spent a week recently at the hotel. We were moved to the 7th floor room. Great view. overall the room was basic. Microwave, jug, toaster in kitchenette but no utensils such as a plate or cutlery or drinking glasses. Everywhere we have stayed that has supplied kitchenette, always supplies plates etc. had to buy plastic ones and paper plates as a couple of nights we ate in and same for breakfast. Bizarre! Pillows on bed were very uncomfortable and my recommendation for the bathroom is to supply liquid hand soap at sink and a shelf in the shower with possibly liquid soap and shampoo as this is what other modern hotels supply. The reception staff did not give us any info on what there was around to see such as bus numbers, shops, when the markets are on, food places, etc. The room also had no info supplied on transport or sights. The bus into George Town easy to catch and not a far walk from hotel, takes about 25 mins in depending on traffic., there is other little food stalls and small shops around but easier to buy at supermarkets in George Town. Beach is not the best and floating Mosque not far to walk to. We did not access pool on top floor but did view it, seemed OK. Service of the daily cleaners was very good.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very worse hotel. Bad performance staff and hotel.

6/10 Okay

lai, Penang

Liked: Room comfort
Disliked: Property conditions & facilities
comfortable
comfortable

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most things are outdated and banged up. Hotel is very picky on giving out extra key cards. The toilet flush didn't work in one of the bathrooms and there was no hot water.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Clean Hotel
Staff friendliness. Really a comfort staying in this hotel.

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth Staying Apartment
Our 3rd time stay in this apartment. Simply awesome. Keep it up.

6/10 Okay

Verified traveller

Not suitable for swimming..
Its ok for room accomodation.. but if you consider for swimming i'm recommend

10/10 Excellent

Hock Eam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good budget hotel
It is a good budget hotel with excellence location which is surrounded by the eateries (especially local foods), shopping and tourist attractions. In particular, the shower is great - rain forest types with high water pressure!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service

6/10 Okay

ck, malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
For budget stay with big family
For short period stay and budget spend for big family. .so far is ok but room key only provide us 1 key..is make us unable flexible to go out individual. .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
ive been staying in this hotel few times already its a good hotel with friendly staff and comfortable room
Response from Allan Benjamin on 7 Nov 2016
Dear Sir / Madam, Thank you very much for your kind feedback, I am delighted that you enjoyed a relaxing break at Leisure Cove Hotel and Apartments. Would like to thank you for coming back and supporting us. I am very proud to hear that your experience with us was positive. I trust you had an overall good stay and took home fond memories of Penang and Leisure Cove. We look forward to welcoming you back again to Leisure Cove on many more occasions in the near future. Regards, Allan Benjamin De Souza General Manager