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Reviews of Fairfield Inn & Suites by Marriott Gatlinburg Downtown

2.5 out of 5
Fairfield Inn & Suites by Marriott Gatlinburg Downtown
611 Historic Nature Trail, Gatlinburg, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 646 out of 890 reviews" "
Rating 8 - Good. 171 out of 890 reviews" "
Rating 6 - Okay. 36 out of 890 reviews" "
Rating 4 - Poor. 26 out of 890 reviews" "
Rating 2 - Terrible. 11 out of 890 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana C, Haslet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal stay for those seeking a balance between city excitement and peaceful relaxation. Nestled just steps away from the main street, it provides easy access to all the action while maintaining a peaceful ambiance. The cleanliness and overall presentation of the hotel where great, ensuring a comfortable and enjoyable stay. If you're looking for a clean, nice, and conveniently located hotel that's not too close to the bustle, this hotel is the perfect choice.
Stayed 3 nights in Feb 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jamison

Stayed 1 night in May 2024

10/10 Excellent

Eliecer

Travelled with family, Travelled with group
Amaizing!
Stayed 1 night in May 2024

10/10 Excellent

Tammy, Seguin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very comfortable stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Miranda, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

jian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is great, around 10 minutes walk to the downtown. Breakfast is well served. It is quiet. However, room service is not great, as it will make the bed for every three days. We don't see our bed made at all. I understand it might be the legacy from pandemic, but all the other hotels we stayed during the trip made the bed everyday. I hope the hotel management can improve it.
Stayed 3 nights in Apr 2024

10/10 Excellent

Marivel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place in a great location!
Stayed 2 nights in Apr 2024

10/10 Excellent

Srinivasa

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

JACKELYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Mallory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that it was close by everywhere an everything we had planned on doing.
Stayed 3 nights in Apr 2024

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a nice stay! We were close to all the things we needed and with our daughter performing we asked for a later check out and they honored it! Overall, we are very pleased with our stay, the service, and the cleanliness of the facility.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024

10/10 Excellent

Satoru

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice!
Stayed 2 nights in Mar 2024

8/10 Good

Steve

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing location off the main drag but still walkable to the downtown fun. Only reason it isn’t a 5 star is the cleanliness of the couch, chair and bathroom.
Stayed 3 nights in Mar 2024

10/10 Excellent

Dineshkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff & well maintained property.But the breakfast was lacking, they could have had potato like has browns and could overall improve breakfast!
Stayed 4 nights in Mar 2024

8/10 Good

Naveen, Broadlands

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really clean and quiet. Breakfast was good with eggs, bacon/sausages, oatmeal, waffles, muffins, cereal, flavored yogurt, chocolate milk etc. Really liked the location. It was easy to just walk to downtown Gatlinburg. Many hotels are doing away with stand alone containers of body wash, shampoo and conditioner and replacing them with ones that are attached to the shower. I like that it is more sustainable. But when we checked in, we saw that they were never refilled. So they were close to empty. I wish that they take care of this when preparing a room for a new guest. At breakfast, the hotel provides a spoon/fork/knife bound together in a plastic pouch. Would have loved to see individual pieces to reduce waste. Or better still follow what many other hotels do and provide steel cutlery that can be washed and reused instead of going to the landfill.
Stayed 4 nights in Mar 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean staff was friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

Deseree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Faith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was exceptional. Only complaint was lack of hot water.
Stayed 2 nights in Mar 2024

8/10 Good

Michelle

Liked: Staff & service, property conditions & facilities
Everyone was very pleasant and room was clean. We were here for spring break and is was awesome
Stayed 4 nights in Mar 2024

10/10 Excellent

shawnequa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff super helpful despite being busy.
Stayed 2 nights in Mar 2024

10/10 Excellent

Daylin

Awesome ,nice and quiet environment
Stayed 3 nights in Mar 2024

10/10 Excellent

Pono

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice, and the property was very clean.
Stayed 2 nights in Mar 2024

8/10 Good

Leta

Liked: Cleanliness, staff & service, property conditions & facilities
Location, clean, quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at this hotel. Most staff were very nice, but one guy seemed a bit unwelcoming and could work a little bit more on hospitality ( always room for improvement) ! I would recommend this stay to anyone, it’s a 15 minute walk to downtown. Be ready to sweat on the way back up because it’s a good climb getting back to the hotel from downtown. Free breakfast, fairly clean and very modern feel!
Stayed 1 night in Mar 2024

10/10 Excellent

Constance M

Liked: Cleanliness, staff & service, property conditions & facilities
For the price of the room there should be daily maid service. Guest should not have to request towels or toilet paper.
Stayed 3 nights in Mar 2024

6/10 Okay

Richard

Stayed 2 nights in Mar 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was phenomenal!
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Located near the main strip in Gatlinburg. Easy access to all of the sites and shopping!
Stayed 1 night in Mar 2024

10/10 Excellent

Hien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay - no complaints. When we checked-in, the staff we super nice. The breakfasts look simple but actually - there is a lot of variety. The staff at the breakfast table were nice as well and attentive. Overall GREAT stay for the price point.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mukesh

Liked: Amenities
Amazing amenities and great staff. Always eager to help and greet you
Stayed 2 nights in Mar 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Gary

Stayed 4 nights in Feb 2024

10/10 Excellent

Bruce

Liked: Staff & service, property conditions & facilities
Nicely modernized and extremely friendly staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tammy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property! Very quiet at night and comfy beds.
Stayed 2 nights in Feb 2024

8/10 Good

Kristen, Oswego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Leslie

Stayed 2 nights in Feb 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for my money. I was comfortable at hotel overall but the Beds are extremely firm.
Stayed 7 nights in Feb 2024

10/10 Excellent

Jillian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean! No hair in the bathtub (pet peeve), well kept, 2 tvs in the King Suite, and comfy beds. Tge breakfast area was nice and cozy. The staff was amazing. Our 6 year old daughter ended up with a stomach virus as soon as we arrived. She actually vomited right as we were checking in. The staff was so understanding and accommated us well..they continued to check on her, amd refused to let us clean it up.
Stayed 2 nights in Feb 2024

10/10 Excellent

David, Hendersonville

Liked: Amenities
Clean. Staff were accommodating
Stayed 2 nights in Feb 2024

8/10 Good

Chikano

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Denize

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Darrell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Had a elevator issue-a little inconvenient. But not too bad.
Stayed 1 night in Feb 2024

10/10 Excellent

Diana, MIAMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and very friendly staff. Definitely returning to this hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Luz C.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. Breakfast was good. I would definitely recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Wilfredo, Anasco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, price, breakfast.
Stayed 1 night in Jan 2024

8/10 Good

Lindy

Very nice and clean
Stayed 3 nights in Feb 2024