Cabin, 2 Bedrooms, Mountain View, Ground Floor - No Pets | Terrace/patio

Reviews of The Roosevelt Hotel - Yellowstone

2.5 out of 5
The Roosevelt Hotel - Yellowstone
1014 Scott St. West, Gardiner, MT

Reviews

9.4

Exceptional

Rating 10 - Excellent. 728 out of 1006 reviews" "
Rating 8 - Good. 208 out of 1006 reviews" "
Rating 6 - Okay. 45 out of 1006 reviews" "
Rating 4 - Poor. 9 out of 1006 reviews" "
Rating 2 - Terrible. 16 out of 1006 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marissa, Brigantine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Just need to supply rooms with extra rolls of toilet paper. Office was GREAT… very helpful.
Stayed 4 nights in May 2024
Response from Samuel on 20 May 2024
Thanks Marissa! We certainly try our best here. We'll see you again next time!

10/10 Excellent

Yanxin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at the entryway to Yellowstone. Clean room and very friendly staff
Stayed 3 nights in May 2024
Response from Samuel on 19 May 2024
Thank you Yanxin for staying with us! We try our best here. Come again soon!

10/10 Excellent

Murugaveni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in May 2024
Response from Samuel on 19 May 2024
Thank you Murugaveni for staying with us! We'll see you next time.

10/10 Excellent

kent

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and reasonable price.
Stayed 4 nights in May 2024
Response from Samuel on 19 May 2024
Thanks Kent! We're happy that you're happy.

10/10 Excellent

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all great
Stayed 1 night in May 2024
Response from Samuel on 17 May 2024
Thanks Peggy! We'll see you next time!

8/10 Good

Milton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great view and is close to the downtown area for dinner. Did not have coffee for breakfast.
Stayed 2 nights in Mar 2024
Response from M on 1 Apr 2024
Thank you for the good review! We are glad you had a great stay with us. Sorry about that coffee, we did get more :)

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great one night stay. Very close to everything in Gardner. Nice room.
Stayed 1 night in Mar 2024
Response from M on 23 Mar 2024
Great to hear you enjoyed your stay, please think of us for any future getaways.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room
Went to check in at 6:30 pm and the office was already closed. Keys were in a mailbox outside the door. I locked the room and the room had clearly been used and not cleaned. Beds were unmade, there was a til for the cleaning staff still on the counter. Requested to cancel, but never heard back. They charge my credit card anyways.
Stayed 2 nights in Feb 2024
Response from M on 26 Feb 2024
Hi, our office closes at 6pm in our winter season. I am so sorry for you to walk into a dirty room, no one wants that. We did cancel that reservation and gave a 100% refund to you after talking with the third party affiliate. We will be sure to not let a dirty room get passed us again. Thank you anyways for booking with us, and we hope you would still consider us in the future! Have a blessed day.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow such a cool little cabin on the property!!! We enjoyed our stay so much thank you again!
Stayed 1 night in Jan 2024
Response from M on 3 Feb 2024
Thanks for staying with us Angela! I'm glad you enjoyed our cabin during your stay. Please come again.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gardiner Gem
Lovely January stay. Comfy beds, clean and quiet. The elk wandering around made it extra special!
Stayed 2 nights in Jan 2024
Response from M on 29 Jan 2024
Thank you for staying with us Julie! Glad you got a visit from our elk friends. We hope to see you again.

10/10 Excellent

Annmarie, Bozeman

Stayed 1 night in Jan 2024
Response from M on 23 Mar 2024
Thank you for staying with us!

2/10 Terrible

Bill

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am very disappointed with Hotels.com and the hotel. I tried my best to cancel this three days in advance which the website said that I could I was charged anyway, your computer made a mistake on the dates and put January instead of July. I will not use you again, nor will I use that hotel.
Stayed 1 night in Jan 2024
Response from M on 3 Feb 2024
Sorry to hear, Bill.

8/10 Good

Shaoling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from M on 13 Jan 2024
Thank you for the review! We would love to have you again.

6/10 Okay

Elena, Miami

Travelled with partner
Disliked: Amenities
Room was OK, but no microwave in a town where everything was shut down for the winter. Hotel offers a "continental" breakfast... hah! 3 stale store bought pastries, cut in half, 1 microwaveable oatmeal package, 2 single serving cereals, tiny coffee cups with no lids, soured creamer.. no, just, no! Never again. You can't check in until 4pm and office is closed to then so no chance of early check in. Check out at 10am... so I'm paying for a room that I can only use for 16 hours during an overnight stay. No closet, just a rack on wall by bed with 3 hangers. Nope nope nope.
Stayed 2 nights in Dec 2023
Response from M on 9 Jan 2024
Hi! Thanks for staying with us! Sorry our free breakfast disappointed you :/. We do not advertise a closet or early check-ins, however if you arrive while our office is closed there is a number posted on the door to call that would allow us to know you're here and potentially let us get you into your room early.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from M on 8 Jan 2024
Thank you!

8/10 Good

shuwei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M on 31 Dec 2023
Thank you!

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint upstairs room. Plenty of room. Very nice and relaxing.
Stayed 1 night in Dec 2023
Response from M on 30 Dec 2023
Thank you for staying with us and leaving a review! We would love to see you again!

10/10 Excellent

Jeffrey

Liked: Cleanliness, property conditions & facilities, room comfort
Winter in Yellowstone
Updated and very clean. TV was bad. Very dim and poor choice of channels
Stayed 3 nights in Dec 2023
Response from M on 17 Dec 2023
Thank you for staying with us!

2/10 Terrible

Ashley

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from M on 17 Dec 2023
We appreciate you staying with us.

10/10 Excellent

Ian

Stayed 1 night in Dec 2023
Response from M on 12 Dec 2023
Thank you!

10/10 Excellent

Tania

Travelled with family, Travelled with group
Liked: Staff & service
I loved everything about this place! The front desk attendants were awesome too! Clean, quiet, comfortable, beautiful view and close to the National Park ❤️
Stayed 1 night in Dec 2023
Response from M on 12 Dec 2023
Thank you for the great review! Happy to hear you had a good stay.

10/10 Excellent

James

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very nice
Stayed 1 night in Dec 2023
Response from M on 12 Dec 2023
Thank you for staying with us!

10/10 Excellent

Michael

Stayed 3 nights in Sep 2023
Response from M on 24 Dec 2023
Thank you for the five stars!

10/10 Excellent

Cindi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view!
Stayed 1 night in Nov 2023
Response from M on 14 Nov 2023
Isn't it great? Thanks for staying with us!

8/10 Good

Katie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from M on 14 Nov 2023
Thanks Katie!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
This properly was great. close to Yellowstone.. Lots af animals around. Grest staff & rooms.
Stayed 4 nights in Sep 2023
Response from Maggie on 1 Nov 2023
Thanks for the great review Tina!

8/10 Good

James

Stayed 1 night in Sep 2023
Response from Maggie on 1 Nov 2023
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very nice,very clean. Just what we needed.
Stayed 1 night in Sep 2023
Response from Maggie on 1 Nov 2023
We are happy to hear you got just what you needed here, We like to provide the best for our guests!

10/10 Excellent

Charles, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice room with a view of the mountains to the west. Elk walked through the property during the evening, which was an added bonus. Nice, simple breakfast in the morning was great. Large, clean room and comfy bed. Perfect for our visit
Stayed 1 night in Oct 2023
Response from Maggie on 1 Nov 2023
Awesome to hear you got to see our elk neighbors Charles! Thank you for staying with us and enjoying the area like we do too.

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, comfortable room.
Stayed 2 nights in Oct 2023
Response from Sam on 6 Oct 2023
Thanks Earl, don't stay away for too long. See you next time!

8/10 Good

Ruth A

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and nice. It was a little tricky to find using GPS, so you might want to get written directions before you go. It isn't hard to find, but the location on GPS was wrong.
Stayed 3 nights in Sep 2023
Response from Sam on 5 Oct 2023
Thank you Ruth, see you next time.

10/10 Excellent

Janet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place. It was a wonderful treat. Staff were very helpful.
Stayed 6 nights in Sep 2023
Response from Sam on 5 Oct 2023
Thanks Janet! We try our best here. Come back again soon!

6/10 Okay

Angie, Billings

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The mattresses were extremely well used. Our heads felt lower than our legs. When one of us were in the bed it was somewhat ok. When the other person entered the bed we sunk in the middle of the bed. Three were three queens and no one had a good mattress. It needed a good dusting, there were several spider webs. Otherwise it was a nice cabin and we would come back but only if it had new mattresses.
Response from Sam on 2 Oct 2023
Hi Angie, thanks for the feedback. I admit, this is the first time I'm hearing that someone didn't like the mattresses, as that is usually the top compliment we get when folks are checking out. Regardless, we'll definitely take a look and see what the situation is.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sam on 1 Oct 2023
Thanks for the 5/5 Jenny! We appreciate that. Come again next time; we'll be here for you!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean with a great location
Stayed 1 night in Sep 2023
Response from Maggie on 1 Nov 2023
Thank you! We hope you had a great visit.

10/10 Excellent

McKenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, convenient and simple check in! Would definitely stay here again.
Stayed 1 night in Sep 2023
Response from Sam on 30 Sept 2023
Thanks Mckenzie! We'll definitely be here for you when you come again. See you then!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Sam on 30 Sept 2023
Thanks for your feedback, see you next time!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
There is only coffee ,cereal cups and Croissants for breakfast. When we arrived there were only a few small croissants left and there were 5 people need to have breakfast. The microwave is only in the reception which is separated from the accommodation . There are about one hundred meters between them, and there is an unfinished road in the middle. It is difficult to climb up and walk.
Stayed 1 night in Sep 2023
Response from Sam on 30 Sept 2023
Thanks for the feedback, folks. We do not advertise any breakfast, but we're happy to see that you found our free coffee areas in the morning. There are some cute places around town that advertise and offer a substantial breakfast. See you next time!

8/10 Good

Michael

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Sam on 28 Sept 2023
What a nice photo of the early morning, Michael! Thanks!

10/10 Excellent

Curency

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place !!!! Super clean, very safe, complimentary pastries and coffee and cereal etc, extremelyyyy close to yellow stone entrance.
Stayed 2 nights in Sep 2023
Response from Sam on 28 Sept 2023
Thanks Curency! We're happy to know you had a great time. Come again soon!

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
nice modern rooms in good shape
Stayed 1 night in Sep 2023
Response from Sam on 28 Sept 2023
Thank you Troy! We try our best to keep them in good shape. See you next time!

8/10 Good

Elizabeth, Port Saint Lucie

Travelled with family
The property is brand new and the rooms were very spacious compared to other hotels, the only reason I didn’t give 5 stars was because you don’t get housekeeping services during your stay unless requested and for two days in a row we were told by the breakfast attendants that there was no sugar. We had to go to the front office, which is a block away on our second day and get sugar for our coffees. Something this simple shouldn’t be overlooked.
Stayed 3 nights in Sep 2023
Response from Sam on 28 Sept 2023
Hi Elizabeth! I totally agree. We eventually got our sugar shipment and are fully stocked. Stayover service is available upon request as you mentioned.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was quite and clean but parking was a problem. The property was sold out every night we were there (7) they just don't have enough parking places. Also the parking spots were small so one night a large SUV took 2 parking spots because they didn't want anyone close to them. Also the ice machine was out of order the whole time we were there. They had another ice machine in the office but you had to drive around the block to get there.
Stayed 7 nights in Sep 2023
Response from Sam on 28 Sept 2023
Hi Richard, we do have a parking spot for every room, but unfortunately some guest bring multiple cars, or as you said one car was taking up multiple spaces. We are currently looking for solutions to this problem. We did have a problem with the ice machine and needed to wait for a part to be shipped to us. In light of that, we do offer to bring ice to guest rooms personally. Thanks for the feedback, and we'll see you next time.

8/10 Good

Julie

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Sam on 28 Sept 2023
Thanks Julie, come again soon!

8/10 Good

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Hotel rooms were clean and modern. Young woman running the front desk was unfriendly and uninterested. She failed to mention that ice was only available at the front office which was a downhill hike from our rooms. Our friend had a verbal confrontation with her but manager apologized. Nice hotel but everything around park is terribly overpriced. Several restaurants within walking distance so that was a bonus. Beds were very comfy.
Stayed 1 night in Sep 2023
Response from Sam on 25 Sept 2023
Hi Patricia, yes we remember you and your partner. We do have an ice machine where you were staying, but unfortunately it was out of service due to a broken part that can only be obtained by ordering online. We did offer to bring you ice personally, but your partner rejected this gesture. The hike you mention is a 2 minute walk. Have a great trip!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gardiner stay
Great place to stay if you are visiting Yellowstone. Close to park entrance. Clean, cute lil hotel. Staff was great.
Stayed 2 nights in Sep 2023
Response from Sam on 24 Sept 2023
Thanks folks! Come again soon, we'll be here for you.

10/10 Excellent

KRISTIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options were just so-so and expensive for what it was. Hotel was super clean and friendly staff.
Stayed 1 night in Sep 2023
Response from Sam on 24 Sept 2023
Hi Kristin! It looks like you may have left a review for the wrong establishment as we do not have any dining options, but we're happy to take the 5/5. See you next time!

2/10 Terrible

Teri

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Sam on 24 Sept 2023
Hi Teri! I see you left a bad review but didn't leave any details at all, so it's a bit difficult for us to know where we can improve. We'd love to hear what's on your mind, so give us a call at our office number.

8/10 Good

James S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfortable
Very good accommodations all around. One thing needs improvement. The heat/cooling system is noisy and disturbing to sleep. Ours could not be turned off just by pushing the power button. Had to pull plug out of socket.
Stayed 4 nights in Sep 2023
Response from Sam on 24 Sept 2023
Hi James! Thanks for the feedback. Some of our units require you to hold the power button for a few seconds before it turns off. If any guest have trouble with this, they can always call and ask for someone to come help them, and we'll be on our way! See you next time!

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean comfortable room. From the office to get to our room, it's a short drive through other businesses. Once you've done it it's no big deal, just confusing at first. We stayed during the third week of September. A couple of days were rainy and muddy on the road going up to our section. Once you get to the property it's paved going uphill to your room. We saw Elk from our area, again this was a very comfortable place to call home for a few days.
Stayed 3 nights in Sep 2023
Response from Sam on 24 Sept 2023
Thank you for your kind words Bryan! It really is amazing watching the Elk just waltz by like no one is watching. Happy to know you found your room and we hope to see you again soon!