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Reviews of Chestnut Mountain Resort

3 out of 5
Chestnut Mountain Resort
8700 W Chestnut Mountain Rd, Galena, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 422 out of 970 reviews" "
Rating 8 - Good. 336 out of 970 reviews" "
Rating 6 - Okay. 139 out of 970 reviews" "
Rating 4 - Poor. 51 out of 970 reviews" "
Rating 2 - Terrible. 22 out of 970 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chirag

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views
Stayed 1 night in Mar 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from Shera Chumbler on 9 Apr 2024
We are happy to hear you enjoyed your stay with us.

10/10 Excellent

Eva

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Too much noise
Stayed 2 nights in Feb 2024
Response from Shera Chumbler on 26 Feb 2024
Thank you for staying with us. We appreciate your business.

10/10 Excellent

Daniela, Princeville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for skiing with little kids. Pool, restaurant and easy access to ski slop! 👍
Stayed 2 nights in Feb 2024
Response from Shera Chumbler on 26 Feb 2024
We are so happy to hear you enjoyed your time with us. We hope to see you again soon!

8/10 Good

Scott

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family fun at a fair price. Propert is a bit dated reasonably clean nice staff
Stayed 3 nights in Feb 2024
Response from Shera Chumbler on 5 Feb 2024
Thank you for your feedback about your stay with us. We are glad to hear you enjoyed your time and hope to see you again.

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Shera Chumbler on 5 Feb 2024
We appreciate your feedback.

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shera Chumbler on 5 Feb 2024
Thank you for staying with us. We appreciate your business.

10/10 Excellent

Dermot, Valparaiso

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jan 2024
Response from Shera Chumbler on 5 Feb 2024
We are glad to hear you enjoyed your stay with us.

8/10 Good

Monika

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Shera Chumbler on 5 Jan 2024
Thank you for staying with us. We appreciate your business.

6/10 Okay

Napassorn

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Shera Chumbler on 5 Jan 2024
Thank you for staying with us.

10/10 Excellent

Sirilak

Stayed 1 night in Dec 2023
Response from Shera Chumbler on 5 Feb 2024
Thank you for staying with us.

10/10 Excellent

Srdan

Stayed 3 nights in Dec 2023
Response from Shera Chumbler on 5 Jan 2024
We are happy to hear you enjoyed your time with us.

8/10 Good

Ellen

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Shera Chumbler on 5 Jan 2024
Thank you for staying with us.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and everyone was so nice.
Stayed 2 nights in Dec 2023
Response from Shera Chumbler on 5 Jan 2024
Thank you for staying with us. We appreciate your business.

10/10 Excellent

Don, Cuba

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our only complaint is that there are no elevators to get to and from the rooms. My wife has great difficulty negotiating stairs.
Stayed 1 night in Nov 2023
Response from Shera Chumbler on 24 Nov 2023
Hi Don, We're so glad to hear that you enjoyed your stay. If you should choose to stay another time, please contact us and we can see about getting you on a room on the ground floor to avoid any stairs. We're happy to help if we're able. Thank you!

4/10 Poor

Rebecca

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Accused of being dishonest
Check in was wonderful. Dining we were asked to pay our bill because she was concerned of us leaving? Do they treat all guest like this? We ordered appetizers and a Bloody Mary. Waitress Never asked if we’d like to order anything else. I passed the bill back to her and stated we weren’t finished. We had planned on dinner. She took the bill got us a second drink brought the second bill with the drinks. And made the comment that she was concerned we would leave without paying. We’re guest in the hotel!
Stayed 1 night in Nov 2023
Response from Shera Chumbler on 8 Nov 2023
Hello Rebecca, Thank you for letting us know about your stay. I was made aware of your dining experience. First I want to apologize for the service you received while dining at the Summit. That is no way a reflection of how we train or expect our servers to treat our customers. Second, I did talk to our Food & Beverage Manager and the server herself about the situation. Again I am very sorry and hope the rest of your stay was more enjoyable. Thank you!

8/10 Good

Nadine Liana Mae

Stayed 1 night in Oct 2023
Response from Shera Chumbler on 8 Nov 2023
Thank you for staying with us. We appreciate your business.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at this property. Best views of the Mississippi River valley. Especially in the fall. My room was updated and clean. Staff was so friendly and easy to reach. Our breakfast was delicious. Wonder the grounds. It’s a beautiful place. Also, I highly recommend the river boat tour, riding the ski lifts, and the soaring Eagle zip line chair. We WILL be BACK!
Stayed 2 nights in Oct 2023
Response from Shera Chumbler on 3 Nov 2023
Hi Debra, We are thrilled to hear that how much you enjoyed your stay with us. Yes, the fall is one of the prettiest seasons to visit us with the changing of the leaves. We look forward to having you stay with us again.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location on a mountain top with the view of Mississippi River and wooded rocks. Nice walking and biking trails, swimming pool with sauna and spa, restaurant with the bar. We had a room with the view, refrigerator and microwave. Friendly staff. They let us check-in early. Recommend!
Stayed 2 nights in Oct 2023
Response from Shera Chumbler on 3 Nov 2023
Hi Michael, We are so happy to hear about your wonderful stay with us. We hope you'll visit us again. Have a great day!

6/10 Okay

Dirk

Travelled with partner
Liked: Cleanliness, amenities
Mixed experience. Service was so-so. Why start breakfast later than announced? 8am is already late. Why isn‘t the kitchen ready and are we asked to wait yet another 15 minutes? Cocktail at the bar was mediocre. The scenery outside is great. Dinner was fine. Wine was well priced and value for money.
Stayed 2 nights in Oct 2023
Response from Shera Chumbler on 3 Nov 2023
Hello Dirk, I'm sorry your did not receive the best experience we should have given. Beyond the issues mentioned, I hope you were able to enjoy your time and maybe take in a little bit of the town of Galena as well. I appreciate your feedback and thank you for your business.

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a terrific stay. Breakfast (add cost) was a delicious buffet. Views can’t be beat from the dining room. Property was well-maintained. Clean room. I will be back!
Stayed 2 nights in Oct 2023
Response from Shera Chumbler on 3 Nov 2023
Thank you for your wonderful feedback. We appreciate you!

8/10 Good

Emily

Stayed 3 nights in Oct 2023
Response from Shera Chumbler on 3 Nov 2023
Thank you for staying with us.

10/10 Excellent

Tim

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Shera Chumbler on 3 Nov 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
No hair dryer in the room :(
Stayed 1 night in Oct 2023
Response from Shera Chumbler on 26 Oct 2023
I wish you would have contacted us about not having a hair dryer as we have extras at the desk. We will check your room and replace the missing dryer. Thank you for staying with us.

8/10 Good

Vasilis

Liked: Cleanliness, staff & service, property conditions & facilities
But the hallways had a musty unpleasant smell, as it has not been painted or the carpet changed for many years.
Stayed 2 nights in Oct 2023
Response from Shera Chumbler on 26 Oct 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Vansh N

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Beautiful property, muggy inside but the rooms were clean and staff was excellent. Homey feel to the resort.
Stayed 2 nights in Sep 2023
Response from Shera Chumbler on 26 Oct 2023
We strive to provide the best customer service as possible and are happy to hear you had a pleasant stay.

10/10 Excellent

James

Travelled with partner
We had a blast on the Alpine slides. Room and staff was great . The View of the Mississippi Valley was breathtaking.. All Good !!!!
Stayed 1 night in Oct 2023
Response from Shera Chumbler on 26 Oct 2023
We are so glad to hear you enjoyed your stay with us.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Knees
No elevator
Stayed 3 nights in Oct 2023
Response from Shera Chumbler on 22 Oct 2023
Thank you for your feedback. We do have rooms on the main floor to avoid any stairs. For any future stays, we urge you to call us directly so we can place you on the main floor.

8/10 Good

Larry

Stayed 2 nights in Oct 2023
Response from Shera Chumbler on 8 Nov 2023
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Food/bar was excellent.
Stayed 2 nights in Oct 2023
Response from Shera Chumbler on 18 Oct 2023
Hi Julie, Thank you for your kind feedback. We are very happy to hear that you enjoyed your stay with us so much. We take great pride in providing the best customer service we can. We appreciate your business and hope you'll visit us again.

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous
Stayed 3 nights in Oct 2023
Response from Shera Chumbler on 18 Oct 2023
Hi Kathy, We are so happy to hear that you enjoyed your stay with us. We agree the view is something we as employees are lucky to enjoy daily!

4/10 Poor

Pam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Shera Chumbler on 7 Oct 2023
Thank you for staying with us.

10/10 Excellent

Renee, Lake in the Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been coming to Chestnut Mountain Lodge for 3 decades. It’s always a wonderful get away!
Stayed 1 night in Sep 2023
Response from Shera Chumbler on 5 Oct 2023
We appreciate our repeat guests and are glad to continue providing excellent service. We look forward to you staying again!

10/10 Excellent

Lorene M, Palos Park

Stayed 1 night in Sep 2023
Response from Shera Chumbler on 20 Oct 2023
We are very happy to hear you enjoyed your stay with us.

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was great, more the I expected, clean, confort. Great memories
Stayed 1 night in Sep 2023
Response from Shera Chumbler on 5 Oct 2023
We are so happy to hear we exceeded your expectations and you enjoyed your time with us. We appreciate your feedback and business.

8/10 Good

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish that we didn't have to pay for every single ride rather than it be more like a lift ticket where it was an all day ticket. It got pretty pricy. The activities themselves were fun and entertaining. The boat tour was informative and relaxing.
Stayed 2 nights in Sep 2023
Response from Shera Chumbler on 5 Oct 2023
We are happy to hear you enjoyed your time at Chestnut Mountain Resort. We appreciate your business.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay!
Stayed 2 nights in Sep 2023
Response from Shera Chumbler on 22 Sept 2023
We appreciate you staying with us.

10/10 Excellent

Bert

Stayed 1 night in Sep 2023
Response from Shera Chumbler on 6 Oct 2023
Thank you for staying with us.

6/10 Okay

Nancy

Stayed 1 night in Sep 2023
Response from Shera Chumbler on 5 Oct 2023
Thank you for staying with us.

8/10 Good

Luann

Liked: Cleanliness, staff & service, room comfort
Met our needs but needs updated!
This is a very dated resort. There were a lot of little things that could be improved to make it a much better experience. The front desk staff need to be more attentive when it's a busy time for check in or outs. I called the resort the day before our arrival to tell them we would be late, they asked if it was going to be after midnight and i explained it could be. That was going to be an issue! If we weren't going to be there before midnight we would lose our room! I had to wait till the manager got in and speak to her about it. This shouldn't have even been an issue because they weren't sold out and it was paid for. For the price, they could easily provide pastries or bagels for breakfast and still have a sit-down breakfast menu in the restaurant. The towel bar in the bathroom was loose and falling out. Hallways smelled. The room was clean, but it would have been nice to have a regular small table and chairs instead of a plastic chair. The sink faucet turned the wrong way The pool was nice, but the sauna didn't work. Also, they may want to periodically check on guests. There were people vaping , with glass beer bottles and one guy didn't want to swim but opened the outside door and then everyone was cold. The cleaning staff was awesome as was the waitress in the restaurant. All in all it was good but needs improvement.
Stayed 3 nights in Sep 2023
Response from Shera Chumbler on 17 Sept 2023
Hello Luann, Thank you for taking the time and letting us know about your stay. I will certainly pass along your thoughts to the different departments in hopes that we can be of better service in the future. I am happy to hear that in all you enjoyed your stay and hope you'll visit Chestnut again in the future.

10/10 Excellent

William

Stayed 2 nights in Sep 2023
Response from s on 5 Oct 2023
Thank you for staying with us.

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose and staff were awesome
Stayed 1 night in Sep 2023
Response from Shera Chumbler on 17 Sept 2023
We will pass on your kind words to the staff. Thank you for staying with us.

8/10 Good

Liubov

Stayed 2 nights in Sep 2023
Response from Shera Chumbler on 17 Sept 2023
Thank you for staying with us.

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to galena in the past, First time staying here, would definitely go back. Staff was nice and helpful, room was clean,quiet and very comfortable. We took the Alpine slide down to take the boat ride on the Mississippi. Highly recommend both ! It's about a 20 minute drive to downtown galena, but the veiw from the hotel is beautiful, and watching the bald eagles and turkey vultchures flying around is amazing. P.S. you see the eagles better from the boat ride.
Response from Shera Chumbler on 4 Sept 2023
Hello Timothy, We are thrilled to hear how much you enjoyed your time at Chestnut Mountain Resort. Thank you for sharing your adventures and tips for anyone looking to stay at our resort. We wish you a great rest of the summer and hope you'll visit us again!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our get away to Chestnut Mt Resort. There was peace and quiet, which is what we were hoping. The staff was courteous and friendly. Lots to do and see. We will be back.
Stayed 2 nights in Sep 2023
Response from Shera Chumbler on 4 Sept 2023
Hello Thomas, Thank you for your kind words and letting us know how much you enjoyed your stay. We look forward to having you visit us again.

8/10 Good

Diana

Travelled with family, Travelled with family and small children
Liked: Staff & service
Very family friend!
Stayed 1 night in Sep 2023
Response from Shera Chumbler on 4 Sept 2023
Thank you for your kind feedback. We appreciate your business and wish a you a great rest of your summer.

6/10 Okay

Rita

Disliked: Cleanliness, staff & service, property conditions & facilities
The best thing about this property is the view!! This hotel is very outdated for $200.00 a night and I can’t figure out how they stay open with no elevators or handicapped doors at entrance.
Stayed 2 nights in Sep 2023
Response from Shera Chumbler on 4 Sept 2023
Hello Rita, Thank you for your feedback. We are constantly striving to provide new updates and have done many in recent years. We do provide handicapped rooms on the main floor, if you would have required one, I wish you would have mentioned it to us at the Front Desk so we could have accommodated you. I hope the rest of your stay was enjoyable and please feel free to reach out for any specific accommodations for any future visits.

10/10 Excellent

Kyle

Stayed 2 nights in Sep 2023
Response from Shera Chumbler on 5 Oct 2023
Thank you for staying with us.

4/10 Poor

vanya

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
ROOMS ARE VERY OLD AND UNUPDATED, BATHROOM TO SMALL AND UNCONVINIENT
Stayed 2 nights in Sep 2023
Response from Shera Chumbler on 3 Sept 2023
Hello Vanya, I'm sorry to hear you were not satisfied with your room. I see that you stayed in one of our Standard rooms that is on the smaller side. If you should choose to come stay with us again, please ask for a Premium room that is larger with a larger bathroom. We wish you a great rest of your summer.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Shera Chumbler on 3 Sept 2023
Thank you for letting us know about your stay. We appreciate your business and wish you good rest of your summer!