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Reviews of SpringHill Suites by Marriott Atlanta Buford/Mall of Georgia

3 out of 5
SpringHill Suites by Marriott Atlanta Buford/Mall of Georgia
3250 Buford Dr, Buford, GA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 58 out of 86 reviews" "
Rating 8 - Good. 22 out of 86 reviews" "
Rating 6 - Okay. 3 out of 86 reviews" "
Rating 4 - Poor. 2 out of 86 reviews" "
Rating 2 - Terrible. 1 out of 86 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Latasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tonya on 9 Apr 2024
Thank you for the review.

10/10 Excellent

Shitalkumar

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Tonya on 24 Mar 2024
Thank you for staying with us and for the review.

8/10 Good

Latisha

Stayed 2 nights in Mar 2024
Response from Tonya on 4 Apr 2024
Thank you for staying with us and completing a review.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tonya on 5 Mar 2024
Thank you for your review on you recent stay.

10/10 Excellent

Noemy, Fort Payne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to dinning places. Walking distance to the Mall. Experience was overall GREAT !
Stayed 1 night in Feb 2024
Response from Tonya on 5 Mar 2024
Thank you for your review and glad your stay was great.

10/10 Excellent

Kathryn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Only one small issue was with the low water pressure in the shower.
Stayed 2 nights in Feb 2024
Response from Tonya on 5 Mar 2024
Thank you for your feedback so we can look into the matter.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 1 night in Jan 2024
Response from Tonya on 5 Mar 2024
Thank you for your feedback and glad to hear you loved it.

10/10 Excellent

German

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pretty kind
Stayed 4 nights in Feb 2024
Response from Tonya on 18 Feb 2024
Thank you for staying with us and for the great review.

8/10 Good

Andrew

Liked: Property conditions & facilities
Clean and nice
Stayed 2 nights in Feb 2024
Response from Tonya on 18 Feb 2024
Thank you for staying with us and for the review.

10/10 Excellent

Gregory S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tonya on 29 Jan 2024
Thank you for staying with us and for your feedback.

2/10 Terrible

Surama

Stayed 4 nights in Jan 2024
Response from Tonya on 18 Feb 2024
Thank you for your review.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 2 nights in Jan 2024
Response from Tonya on 4 Feb 2024
Thank you for your review and glad to hear you found the staff excellent.

10/10 Excellent

Missy, Bowersville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In town for a travel ball tournament. Perfect location. Nice rooms. King suite was perfect for us. Really like the big sofa that is the size of a twin bed with a twin trundle that pulls out from under it too. Would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Tonya on 29 Jan 2024
Thank you for your feedback and glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Nice comfortable room. Friendly staff.
Stayed 1 night in Jan 2024
Response from Tonya on 4 Feb 2024
Thank you for the review; glad to hear you found the room comfortable and the staff friendly.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tonya on 4 Feb 2024
Thank you for staying with us and for the review.

10/10 Excellent

Victor

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet place to rest your head!
Overall just wonderful.
Stayed 5 nights in Dec 2023
Response from Tonya on 29 Jan 2024
Thank you for your feedback and the 10 out of 10.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and services my family enjoyed our stay.
Stayed 4 nights in Dec 2023
Response from Tonya on 4 Feb 2024
Thank you for staying with us; we are glad you enjoyed your stay and found the staff excellent.

6/10 Okay

Stacy

Travelled with family
Liked: Cleanliness, property conditions & facilities
It would be nice if the king bed in room 207 was comfortable. The mattress needs to be replaced. We did not sleep well the two days we stayed at the hotel.
Stayed 2 nights in Dec 2023
Response from Tonya on 29 Jan 2024
Thank you for your feedback and we will share your concerns with our team.

10/10 Excellent

Kathy

Stayed 1 night in Dec 2023
Response from Tonya on 29 Jan 2024
Thank you for your feedback.

8/10 Good

CHRISTOPHER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family trip to Snow Island at Lake Lanier
Friendly staff; nice hotel. Perhaps too subjective but we found the mattresses entirely too soft. We have back issues and those mattresses only exacerbated those issues. Other than that, no complaints.
Stayed 1 night in Dec 2023
Response from Tonya on 4 Feb 2024
Thank you for your feedback.

10/10 Excellent

CHRISTOPHER

Stayed 1 night in Dec 2023
Response from Tonya on 29 Jan 2024
Thank you for staying with us and for your review.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tonya on 4 Feb 2024
Thank you for the review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay…
Great property. comfortable room and great location.
Stayed 1 night in Dec 2023
Response from Tonya on 29 Jan 2024
Thank you for your review.

10/10 Excellent

Laquesheia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
It was a great stay. The room was very clean and comfortable!
Stayed 1 night in Dec 2023
Response from Tonya on 4 Feb 2024
Thank you for your review; we are glad you found the room clean and comfortable.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Tonya on 4 Feb 2024
Thank you for staying with us and for taking the time to give us a review.

10/10 Excellent

George H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Clean comfortable room in a great location.
Stayed 1 night in Dec 2023
Response from Tonya on 24 Dec 2023
Thank you for taking the time to review.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tonya on 15 Dec 2023
Thank you for your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very well designed rooms
Stayed 1 night in Dec 2023
Response from Tonya on 15 Dec 2023
Thank you for your feedback.

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, a lot of eateries and across from the Mall of Georgia.
Stayed 4 nights in Nov 2023
Response from Tonya on 4 Dec 2023
Thank you for the review.

4/10 Poor

Esmeralda

Stayed 4 nights in Nov 2023
Response from Tonya on 24 Dec 2023
Thank you for your review.

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Tonya on 29 Nov 2023
Thank you for completing a review.

10/10 Excellent

Malgalene Maggie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2023
Response from Tonya on 29 Nov 2023
Thank you for your feedback.

10/10 Excellent

Matthew

Stayed 1 night in Nov 2023
Response from Tonya on 29 Nov 2023
Thank you for your review.

10/10 Excellent

Gordon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for shopping and lots of dining options
Stayed 1 night in Nov 2023
Response from Tonya on 17 Nov 2023
Thank you for your feedback and for staying with us.

10/10 Excellent

Bruce, Palm Beach Gardens

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, near shopping mall and restaurants but outside of the craziness of Atlanta. Water pressure in shower terrible.
Stayed 1 night in Nov 2023
Response from Tonya on 15 Nov 2023
Thank you for your feedback.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tonya on 25 Oct 2023
Thank you for your review.

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Oct 2023
Response from Tonya on 25 Oct 2023
Thank you for your review.

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The SpringHill at Mall of Georgia property was excellent. The property was clean, quiet, and safe. The staff was friendly, professional, and knowledgeable. Breakfast was very good and the options were a pleasant surprise.
Stayed 2 nights in Oct 2023
Response from Tonya on 25 Oct 2023
Thank you for your feedback on your recent stay and we are glad to hear you found the hotel clean and the staff friendly.

8/10 Good

Chris

Travelled with family
Liked: Amenities, property conditions & facilities
The environment
Stayed 1 night in Oct 2023
Response from Tonya on 5 Oct 2023
Thank you for your review.

4/10 Poor

Gajananvijay

Business traveller
Disliked: Staff & service, room comfort
Poor experience
So many things missing from usual stay at an equivalent hotel. No moisturizer kit, No glasses to drink water or rather anything, no coffee whitener in the room, extremely poor flow of shower. I would rather get a tent instead.
Stayed 2 nights in Sep 2023
Response from Tonya on 14 Sept 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of amenities not being available is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping and maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and gym amenities were good for an average hotel
Stayed 3 nights in Sep 2023
Response from Tonya on 14 Sept 2023
Thank you for your feedback and glad to hear you found the hotel clean and gym amenities good.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location nice place but a little more expensive than prime locations.
Stayed 1 night in Sep 2023
Response from Tonya on 14 Sept 2023
Thank you for staying with us and for completing a review on you stay.

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/c
Stayed 1 night in Aug 2023

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/c
Stayed 1 night in Aug 2023
Response from Tonya on 9 Apr 2024
Thank you for staying with us and for taking the time to complete a review.

10/10 Excellent

Elroy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Tonya on 14 Sept 2023
Thank you for completing a review on your stay.

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/c
Stayed 1 night in Aug 2023
Response from Tonya on 4 Apr 2024
Thank you for completing a review on your recent stay.

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and relaxed atmosphere
Stayed 3 nights in Aug 2023
Response from Tonya on 30 Aug 2023
Thank you for your review and for staying with us.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
n/c
Stayed 1 night in Aug 2023
Response from Tonya on 4 Apr 2024
Thank you for your review and feedback.

10/10 Excellent

JOSE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Aug 2023
Response from Tonya on 30 Aug 2023
Thank you for taking the time to complete the review.