Outdoor pool, pool loungers

Reviews of Hilton Garden Inn Clovis

3 out of 5
Hilton Garden Inn Clovis
520 W Shaw Avenue, Clovis, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 556 out of 1003 reviews" "
Rating 8 - Good. 266 out of 1003 reviews" "
Rating 6 - Okay. 101 out of 1003 reviews" "
Rating 4 - Poor. 45 out of 1003 reviews" "
Rating 2 - Terrible. 35 out of 1003 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Estela

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in, clean room and easy parking.
Stayed 2 nights in Mar 2024
Response from E. Lee on 27 Mar 2024
Thank you, Estela for taking the time to leave us a review. I'm happy to hear that you had a positive stay with us, we look forward to having you again!

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff was extremely friendly and efficient! The room was very nice
Stayed 1 night in Mar 2024
Response from E. Lee on 25 Mar 2024
Hello Kristen, Thank you for your feedback, we work hard to ensure you have an enjoyable stay. I am glad you had a pleasant experience.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from E. Lee on 16 Mar 2024
I am so pleased to hear that you enjoyed your stay with us. I hope you think of us next time you travel to the area.

10/10 Excellent

Zachary

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Its off Shaw so expect some noise
Stayed 1 night in Mar 2024
Response from E. Lee on 3 Mar 2024
Thank your positive review. I can understand how our proximity to a major East-West artery can be both a blessing and a curse at times. If you are sensitive to road noise, I encourage you to notify the front desk upon arrival. If we are able, we will always try to accommodate your needs. We look forward to seeing you again.

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, amenities
The room had a bad smell. The restaurant was closed and thats why we went to this hotel.
Stayed 2 nights in Feb 2024
Response from E. Lee on 20 Feb 2024
I sincerely apologize that your stay did not meet expectations. Did you inform the front desk about the smell? We do strive to fix problems during your stay if it is something that we can accommodate. As to the restaurant, unfortunately, our breakfast cook was in a car accident and we were unable to get someone to cover in time. This is, of course, a unique circumstance, but we hope you understand, and we will look for otherways to mitigate those one-off type situations.

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from E. Lee on 20 Feb 2024
I am glad to hear you enjoyed your stay, we look forward to serving you again!

10/10 Excellent

Daniel

Liked: Staff & service
The staff was very responsive and helpful.
Stayed 1 night in Feb 2024
Response from E. Lee on 9 Feb 2024
Thank you, Daniel, we are so glad you enjoyed your stay. We look forward to serving you again!

8/10 Good

Elvia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from E. Lee on 9 Feb 2024
Thank you, Elvia, I am pleased you had a good experience. Come back soon!

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from E. Lee on 20 Feb 2024
We are pleased to hear that you had a nice stay, and can't wait to see you again!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Works perfect when going to a concert!! Staff was really nice!
Stayed 1 night in Dec 2023

10/10 Excellent

Cristi

Stayed 2 nights in Dec 2023

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice and clean. The staff was friendly and it was close to everuthing. The area is quiet and very safe. We slept well. Check in was easy and so was check out.
Stayed 1 night in Nov 2023
Response from Angela on 6 Dec 2023
Thank you!

6/10 Okay

Glen, Taylorsville

Travelled with family
Liked: Cleanliness
The room was dark, with limited lighting fixtures to add needed brightness. All the furniture was dated, scratched, and shopworn. It appeared to be cobbled together from several different styles in bits and pieces. The room was clean and fresh. Overall, it appeared to provide adequate accommodations for a budget-priced offering.
Stayed 4 nights in Nov 2023
Response from Angela on 16 Nov 2023
Thank you, we are iin the begining stages of renovations. The room furniture is the original from 2009, not cobbled together just needing replaced. we will certainly look at more lighting as well. We are glad you noticed the cleanliness. That is most important

10/10 Excellent

johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and nice! Most staff was great! Except foe one at night.
Stayed 2 nights in Nov 2023
Response from Angela on 7 Nov 2023
Tahank you! I'll check on that.

2/10 Terrible

Benigna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk
The clerk was very rude
Stayed 2 nights in Nov 2023
Response from Angela on 6 Nov 2023
I am sorry you felt the clerk was rude. He does have to keep the noise levels down for all guests.

6/10 Okay

Erika

Travelled with family
Disliked: Property conditions & facilities, room comfort
The walls are thin you can hear everything. We couldn’t sleep through the night without hearing what was going on next door. Cleanliness was fine same with location and service. Just environment wise we had to throw towel at the bottom door so we could try and block the hallway noise
Stayed 1 night in Nov 2023
Response from Angela on 3 Nov 2023
I do apologize other guests weren't courteous and being loud. Please always call the Front desk and we will be sure to address the situation with them.

2/10 Terrible

TJ

Travelled with partner
Disliked: Staff & service
Wife had allergic reaction to bed sheets, employee was not cooperative at all .
Stayed 1 night in Oct 2023
Response from Angela on 30 Oct 2023
I am sorry your wife had an allergic reaction to something. What we cannot be sure of without further investigation. I do know my staff member was empathetic and let you know you would have to contact the 3rd party site for assistance since that is who you paid. Please let us know how she is doing, we hope all is well. 559-299-2203

10/10 Excellent

Madeline, AHWAHNEE

Stayed 1 night in Oct 2023
Response from Zach on 17 Nov 2023
Thank you for your positive feedback!

2/10 Terrible

Jazmin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Angela on 25 Oct 2023
So very sorry you didn’t enjoy your stay. Elaboration on the issue would be helpful to improve. We want all our guests to enjoy their stay.

10/10 Excellent

Trista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room as clean, and although there were tons of young kids there for a tournament, it was still very quiet
Stayed 2 nights in Oct 2023
Response from Angela on 12 Oct 2023
Thank you, we try to make groups realize there are other people staying and to abide by the quiet hour rules. Glad ou enjoyed your stay and hope to see you again soon.

8/10 Good

David

Travelled with family
Liked: Staff & service, amenities
The room seemed a bit outdated door had something that ran down the door that was not cleaned up the fan in the bathroom did not work so the mirror was fogged up
Stayed 1 night in Oct 2023
Response from Angela on 8 Oct 2023
Thank you! That would be oil from the auto shut hinge. We do clean it but it comes out when it feels like it and usually after the room has been cleaned. The fan is not an individual room fan but for the whole hotel. Hoping to change that when we renovate soon.

8/10 Good

Goldie, Long Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff - very welcoming and helpful. Nice lobby!
Stayed 1 night in Sep 2023
Response from Angela on 28 Sept 2023
Thank you! Hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Check in was great and the staff was very helpful. More sound proofing between rooms would be good. Could hear too much from the next room i.e. snoring, coughing, nose blowing. Extend breakfast until 11:00 at the restaurant.
Stayed 2 nights in Sep 2023
Response from Angela on 28 Sept 2023
Thank you, I do apologize the guest next to you was loud. Always call the desk so we can make it right!. We will be renovating soon so I'll make sure to let them know that is an issue. I do know we will not be extending the breakfast hours but hope you will still return your next visit to Clovis.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Angela on 28 Sept 2023
Thank you!

8/10 Good

Sandra

Stayed 2 nights in Sep 2023
Response from Angela on 20 Sept 2023
Thank you!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Thank you.
Stayed 2 nights in Sep 2023
Response from Angela on 18 Sept 2023
Thank you!

10/10 Excellent

Lois

Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here before and always had excellent service and beds were so comfy!!!
Stayed 2 nights in Sep 2023
Response from Angela on 18 Sept 2023
Thank you! See you again next time!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Angela on 18 Sept 2023
Thank you!

10/10 Excellent

Richard, Chino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. A lot of amenities for guest. They were friendly as well. I’ll book here again whenever I come to Fresno to visit.
Stayed 1 night in Sep 2023
Response from Angela on 11 Sept 2023
Thank you! So glad you enjoyed your stay

10/10 Excellent

raphael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very safe and clean all around
Stayed 2 nights in Aug 2023
Response from Angela on 28 Aug 2023
Thank you! So glad you enjoyed your stay!

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and rooms
Stayed 1 night in Aug 2023
Response from Angela on 22 Aug 2023
Thank you, so glad you enjoyed your stay

4/10 Poor

Cameron, Oakland

Stayed 1 night in Aug 2023
Response from Angela on 11 Sept 2023
Sorry you didn't enjoy your stay, please let em know what the issue was to see if we can work on that.

4/10 Poor

Patricia

Disliked: Staff & service, property conditions & facilities
The room I stayed in was old. The carpet is grimy, the bathroom is outdated. They put 5 tissue papers a day apparently. My view was of the air conditioner and back of a wall. The lighting was horrible and the air conditioner was loud. I couldn’t wait to leave.
Stayed 2 nights in Aug 2023
Response from Zach on 11 Aug 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. If you have any issues with your room, please inform the front desk staff so that we can address the problems, we definitely do not put a limited amount of tissue in each room, if you need anything we are more than happy to assist you with that. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Angela on 10 Aug 2023
Great Thanks Carl!

10/10 Excellent

Cintya

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from Angela on 7 Aug 2023
Great to hear!Thank you!

10/10 Excellent

Juan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Perfect!
Stayed 1 night in Aug 2023
Response from Angela on 7 Aug 2023
Thank you!

10/10 Excellent

Diana

Stayed 1 night in Aug 2023
Response from Angela on 28 Aug 2023
Thanks so much! Hope to see you again soon!

8/10 Good

Thuy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were under the impression that breakfast was complimentary with the price we paid to stay at Hilton. Hilton should have complimentary continental breakfast for their guests.
Stayed 1 night in Jul 2023
Response from Angela on 31 Jul 2023
Thank you, while some Hilton properties do provide complimentary breakfast, Hampton, Home2, Homewoods. Hilton Garden is not one of them. We have a full service cook to order Kitchen. Coffee and Juice are inclusive in the pricing, ranging from 8-18 plus tax depending on what you order. There are rates you can choose that include breakfast. Hopefully if you return you can do that. If you need assistance just let us know, we would be happy to help.

10/10 Excellent

Natalia, San Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Angela on 1 Aug 2023
Thank you!

10/10 Excellent

Mark

Stayed 1 night in Jul 2023
Response from Angela on 22 Aug 2023
Great to hear! Thank you!

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Angela on 10 Jul 2023
Thank you

10/10 Excellent

Albert

Stayed 1 night in Jul 2023
Response from Angela on 9 Jul 2023
Thank you!

10/10 Excellent

Elizabeth C.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Brandon - met us at the check in desk and followed up a couple of times to ask how it was going. He made us feel welcome and happy.
Stayed 1 night in Jun 2023
Response from Angela on 27 Jun 2023
Thank you! We are so glad you enjoyed your stay. I will be sure to let Brandon know you appreciated his attentiveness!

10/10 Excellent

Monique

Stayed 1 night in Jun 2023
Response from Angela on 14 Jul 2023
Thank you

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Jun 2023
Response from Angela on 12 Jun 2023
Thank you, so glad you enjoyed your stay!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints.
Stayed 2 nights in Jun 2023
Response from Angela on 12 Jun 2023
Thank you, so glad you enjoyed your stay!

10/10 Excellent

Julie

Stayed 1 night in May 2023
Response from Angela on 28 May 2023
Thank you Julie, glad you enjoyed your stay

8/10 Good

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice that they were able to allow us to check in earlier as part of a big family wedding gathering!
Stayed 1 night in May 2023
Response from Angela on 23 May 2023
Thank you, I am glad we were able to get you in early. Please note this is not always possible and we have to stick to the 3pm check in on most weekends.Hope the wedding was fun!

8/10 Good

Deborah

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
There was no cleaning available for the room. That was an unpleasant surprise. Otherwise the stay was fine.
Stayed 2 nights in Apr 2023
Response from Angela on 2 May 2023
Thank you. Yes daily cleaning stopped during COVID and hasn’t yet returned. There is a sticker on the mirror and a letter at the front desk letting you know to let the front desk know of your needs and we’ll take care of you.

10/10 Excellent

Stanford Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything has been excellent 👍
Stayed 1 night in Apr 2023
Response from Angela on 24 Apr 2023
Great!